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Sato Strings

5.0 (2 reviews)
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Gabriel's Guitars

Gabriel's Guitars

(16 reviews)

Sewell

I brought in a high end acoustic guitar for a simple pickup installation. I called first and was…read moretold they might be able to get it done the same day or maybe the next. I arrived within an hour of my call and learned that it would be a few days since it was a Friday and they are closed Sunday. (Not bad really but I needed it was told it was probable) I was told I could pay an upcharge for "express service" and agreed. I picked up the guitar the next day. When I got home I discovered the soundhole mounted control panel with Volume and tone controls was mounted so far to the rear that my index finger was wedged between the low E string and the tone knob in order to turn the thumbwheel. I was not told or informed whether there may be an issue with placement due to bracing. I would understand I that's the case but I should have been informed or asked about it. This makes using the tone knob impractical. The express service upcharge was essentially a waste of money because I had to drive back and leave the guitar. This time a couple more days. Chuck said they were short staffed maybe they could get it the next day. It's mounted with Double sided sticky tape and/or velcro. How long could it take? Two days later with no contact I just drove back and picked up the guitar and I'll get it fixed elsewhere. I have gigs I need to play and that's what I got this guitar for. I gig professionally and did 145 shows last year. Again, Chuck said they were short staffed but my experience is delivery time to fix an issue became a moving targett. I understand things happen but this was not a good first experience with the shop. I probably won't go back. Their charges are also higher than what other shops charge in town b based on my 30 years of gigging in Tucson. Overall this is not a huge deal but my first experience with this shop including 'express service' was not good.

After my luthier of record retired, I was referred to Gabriels. Took in my brand new electric…read moreguitar I bought for retirement for a setup. Upon meeting him he was upbeat but as soon as I dropped the case on the counter and he saw the brand his demeaner change to sour. So he didn't like the brand ok but don't make the customer feel bad about it. Wasn't like it was a budget/cheap guitar that's for sure. Anyway, he quickly put a fret level tool on it and went on about how fret leveling was badly needed among other things. (Brand new high end guitar?) Told me the cost and I almost feel over but said ok, get things done. Was told it would take a week but after another day he made contact saying it was done. Wow, really? Well, ok great I suppose. So with a month or so of playing on it, I still felt the fret ends were not dressed well and the action was wrong. I sought out another luthier and he was much more pleasant and easy going. Didn't talk TO me but WITH me as it were and he sure made me feel good about my retirement present/choice. Anyway, my new lutheir is a seasoned pro and he pointed out issues that clearly shouldn't be there with the kind of bank I recently spent at Gabriel's. While many clearly liking this shop and Chuck, as a professional in my line of work he didn't impress me all so much. Well, no doubt ya can't please everyone I suppose but I won't be back.

Sato Strings - musicalinstrumentsandteachers - Updated May 2026

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