Stephanie is very knowledgeable. She gave great customer service. I appreciate the time She spent…read moreanswering my questions.

Yesssssss this place was amazing!!! The woman that helped me at the front desk was super fun and…read moreinformative. A lot of product to choose from but its not overwhelming bc they help you figure it out. I would recommend anyone to come here.

Like any independent bookstore, it's a treasure. Great place to browse. Good community feel…read more Supportive of local authors. Staff are friendly and helpful. David is as enthusiastic as ever.

Excellent service, very kind. Everyone in the store is very comforting and helpful. The books are…read morenicely displayed and everything is easy to find

Parking - street parking Service - great…read more How to order - counter service This is such a cute little cafe that has a lot of local souvenirs for purchase and a small breakfast / lunch menu. This is a seat yourself cafe with indoor and outdoor seating. I ordered a half ham sandwich (it is actually a half of a sandwich) and a blueberry scone. The sandwich was nicely toasted. The scone was a good size and very very moist. I would come back again for their scones! Their chai latte is a mild chai - not too strong on the spices which makes it so yum!

love this little cafe, great coffee great food and great staff! if we're in the area again, will…read moredefinitely be stopping in again.

Best cigar shop in Hamilton, no question. The humidor is always perfectly maintained and stocked…read morewith an incredible selection -- from dependable everyday smokes to rare, top-shelf cigars you won't find anywhere else in the city. I picked up a Nicaraguan cigar wrapped in Ecuador that delivered that rich, authentic Nicaraguan leaf flavor all the way through -- perfectly stored and expertly recommended. What truly sets this place apart is the staff. They're real cigar people who take the time to ask about your taste profile and guide you to the right stick without ever being pushy. Whether you're a seasoned aficionado or just getting into cigars, they make you feel welcome and respected the moment you walk in. The lounge is clean, relaxed, and full of good conversation -- it feels like a community hub, not just a shop. You can tell they genuinely care about the craft and about their customers. This is the only place I trust for cigars in Hamilton, and they've set the standard for what a proper cigar shop should be.

I cannot deny that there are some interesting and quality products available and I bought my very…read morefirst Brigham pipe there! But today I was seriously overcharged ($24) for some small accessories that are available online for a couple dollars each. Perhaps the province has saddled tobacconists with an unusual amount of taxes? But I fear may have been had this day. It pains me to write this as I am a big fan of local shops as I live in the area, but I will not be giving them my business in future and I would caution folks to be more careful than I was if you choose to do business with them. The other review states the following: 'A word of caution - don't ask too many questions. Don't make small talk. Don't smile, don't be too personable. Don't let him smell weakness. Their strength is tobacco, not personality'

Business is okay. Good variety of products. Medusa does distribute niceglass and preemoglass…read moreproducts that are poor quality however. Don't buy these products from them. The company behind niceglass and preemoglass has terrible customer service and doesn't stand behind their products when they are defective. Medusa refused to replace the faulty product too.

got to experience this shop with a friend, as my friend needed some supplies for recreational…read morepurposes of course! the guy behind the counter was a consummate professional, asking all the important questions, helping with answers, showing off product, making recommendations, the whole nine yards, to such an extent where i felt the need to make a purchase *insert laughter here* this shop has a extension reach and range for products, dare i say something for everyone here. come and see the new layout and pick up your favorite supplies here. lots of parking directly in this plaza and neighboring side streets.

VIP Vape Waterloo is great! Props to Liska, 10/10 customer service. They are the kind of staff that…read moreestablish brand loyalty!

Love the worker her he was very nice and let me bring my dog in also, Alex is his name very kind…read moredude

My email to the shop:…read more Hey there, I was just in your shop at 3 pm and live in the Charlie West building directly behind you. I want to say that I normally have great service, but the blond lady with glasses let me into your shop the front as always, and then another customer (she may have known), where she also let him in. She decided instead of serving me, had to have a conversation with him and ignored me completely! She then took his order after the conversation, proceeded to check him out. The gentlemen that she was serving when she was giving him the total, even had the professionalism to say to her, " I believe this gentlemen was before me". I would of been good with some version of an apology even knowing she purposely served him first, as they were pretty friendly. No apology and a bit of an attitude, so I said no thanks. I am not sure if I would go back even though I can walk out my front door. She should be aware that I was buying all of my buddies a bag of gummies for Christmas, and really should of been a bit more professional. Thx for listening

The owners are nice, friendly and helpful…read more It has many cute and also useful gift options. Lots of decorations, mugs, kitchen accessories, cushions, candles, bath bombs, notebooks, cards, etc. Even if you're browsing, you can spend hours inside the shop and lose track of time. Who knows? you may find something you really love to buy.

I just love this little shop! There are so many interesting things to find. If I spent an hour in…read morehere, I believe I would still miss things! The staff is friendly and helpful, which always makes the experience better!