I have been a regular customer at this business for 2-3 years now and all employees have always…read morebeen friendly and helpful and always deliver great customer service in general. Today I accidentally pad locked myself out of my vape with a passcode some how which I had no idea was even a feature on my vape that I've been using for 2 years. After looking on their website to try and figure out what model i have so i can google how to fix it, it seemed as though they didn't sell it anymore, and I couldn't go to their store due to the pandemic. The gentlemen I spoke to today was still happy to help me over the phone and was able to figure out what model my vape was without even seeing it! Within minutes I was able to google how to get the lock off! Highly recommend!!!!

i have always gone to this store because it is convenient. Have always been impressed with the…read morefriendly, knowledgeable, helpful staff. Great selection of products as well.

originally was vaping years ago to quit smoking and it just didn't work but I really wanted to…read morestart working on that again so I contacted Mark at pony boy vapes and he was awesome to deal with, gave me such a great customer service and made me feel like an old friend who really does care about helping you quit smoking. both my husband and I purchased new machines and juices that he customized for us and already were seeing great results. Mark even called me back to follow up to see how it was going which I very much appreciated. they have great products and the juices are awesome and I can't say enough about how much I appreciate Mark's great customer service and knowledge. would certainly recommend the shop to anyone

Out of boredom owning a vape sounded like a good idea. Vapes in general were foreign to me. All I…read moreknew is that they helped people quit smoking and it looks bad ass doing tricks. But Matt, the owner, and one of the other Pony boys (I apologize for not remembering the name, Matt gave us his card) were quick to educate us on how they worked, the juice nicotine levels, cloud chasing events and eggplants I don't think I'll be huffing and puffing clouds as big as these guys anytime soon but you can't help but try My partner came here to buy one. I don't own a vape yet but if I'm in the area this place will be the place I get it!!! Stay gold, Ponyboys. Stay gold!

I have been going here for about a year now and the service is excellent. While I generally know…read morewhat I want and order ahead, often when I come in to pick up my order I see the staff giving excellent customer service and helping people pick out something they will like. Speaking of online orders, these guys are so fast! I can place an online order standing and the far end of the parking lot and they'll have it ready by the time I walk through the door (I have a little weekly ritual of popping by while I do my laundry at the nearby laundromat). They knew me by name within about a month of my first going there. Recently I placed an order for their Fischer-Hellman location because the Wilson location didn't have what I wanted and both stores called to check that it was correct because they know my routine so well. Great attention to detail and customer care!

The staff where always helpful,careful, friendly and if their price had been the best instead of…read morejust competitive,it would've been 5 stars. PS they also get my order correct ;)

Worst customer service ever. The old dude wouldn't even look up from the computer or POS machine…read more No greeting, no questions, I left to give my money to a better company. I'll drive the 20 minutes to savour the flavour RVC

I have been going to RVC for 3 year. Its the only vape shop i have used. i have purchased every mod…read morefrom them. In the last month i have purchased two Smok mods from them. First Mod after 3 weeks the screen went out and RVC would do nothing for me except sell me a new one. So i purchased a new Smok Alien. Well after 2 weeks the tank would not stay on the mod box. Took it back to RVC and talked to Conner. All her tried to do is sell me another unit. Their customer service here is horrible. I will never return to any RVC and will happily spend my money elsewhere. Way to go you have lost 2 customers me and my wife. Go to Pony Boy Vapes. Very friendly staff and they stand by their products unlike RVC.

This was the first store in K/W but also the worst…read more You cant try flavors because its in a mall. The mix is always 70/30 PG to VG... Its like inhaling needles. Every brand is Gold Seal... yes gold seal the stuff they give away for free at vape meets that you end up throwing in the garbage. I tried 3 flavors and they are all terrible. ("Sweet, come to the tart side", fruit punch, and key lime.) I have made better flavors in my home not a word of a lie. Id rather go to pony boys and they are also terrible. If you are looking to grab some juice dont come here. Go to RVC or Bullfrog or order from primeliquids.com This place is a joke and shouldnt exist.

Horrible customer service ! Followed by blaming the customer for poor maintenance . Stay away…read more Other vape shops offer way better reward programs and stand behind their products 100% unlike this place. Buyer beware.

From the owner: Vape store specialize in e-cigarettes, herbal vaporizers, committed to providing excellent customer…read moreservice, product information and help making the switch from cigarettes to vaping.

This location employee or owner he so rude to customers no polite we never expect greeting but when…read moreI went this store he asked me WHAT YOU WANT ? is this the way talk with customer I didn't do there for beg money I need to buy things for cash so rude attitude he still in 3 rd class country

This guy overcharged me not once, but TWICE. He will try to get more money out of you, pay…read moreattention to the totals with tax if you are forced to shop here. I would go ANYWHERE in Guelph other than this place! Extremely disappointing... Jim is a jerk!

The other day I went in New York rocks in Kitchener and it was a great experience. The person…read moreworking was very friendly and helpful. He was talking to his boss about something and inquired about the bong I was going to buy and he told me it was my lucky night because the bong was being reduced to $29 and I liked it so much I bought a different color in the same bong. The store is very nice. Lots of stock and very friendly employees. I will definitely be back to shop there again.