We were in Webster City visiting family. The tire pressure on our rental car was low, and we were…read moreleaving the next day for Des Moines. Dave called the car rental company, who told us we had a full spare in the trunk, and that they'd send someone to change the tire. We checked the trunk and found a donut tire, not a full size spare. We didn't want to drive on the interstate with that tire, so we cancelled the service call from the rental company. Fortunately, someone recommended Marlie's. We called them forty minutes before they closed and they were so nice! They told us to come by so they could take a look at the tire They removed the screw, patched our tire, and only charged $30. Plus, we had a really nice conversation while we waited. As a bonus, they recommended dinner at Seneca Street Saloon. We ordered pizza, and it was delicious! Marlie's is the best!

dropped off my other truckster because I didn't have time/resources to investigate a recurring…read moreproblem while fixing my primary truckster. told chad I had another-other vehicle to drive and could wait for him to work his way through the backlog. he got back to me midweek and the repair was completed in a timely manner at a reasonable price. YEA!! truck is behaving well and as the ignition control continues to not detect the annoying event it continues to get weller each day. we had some small confusion about when I could pick up, but it was resolved quickly and amicably. seems a nice place and decent folks

I am appalled by the way this business treated my teenage daughter. She was traveling alone through…read moreIowa when her check engine light appeared. Seeking peace of mind, she pulled into Hanson & Sons. The "service" she received was a brief scanner hookup for code P1450. The "professional diagnostic" she was sent was a low-effort screenshot of a Google search. For this, they charged her $133.75. There were no prices listed, and no one had the decency to tell her there would be a triple-digit fee for a service that most reputable shops (and every major auto parts chain) provide for free. In fact, the owner apologized that my daughter did not ask the appropriate questions. When confronted with how unreasonable this price was for a simple code retrieval, the owner was unprofessional and refused to find any common ground. It is clear this business prioritizes a quick buck over ethics. If you're looking for a shop that actually treats people with respect (and not a heap-ton of passive aggressive attitude) and fair pricing, keep driving. This isn't it. EDIT: I sent a direct message to the owner correcting her response (it wasn't a credit card, and I was never given a counter offer to my $25 offer), and also informed the business that I had found an automotive business in Clarion who would pull a code for less (the owner said he would price match to 30 miles), they declined to price match. The business owner then proceeded to say that the reason why the business isn't equivalent and worthy of being price matched is because "Arnold's employees are not professional service providers. They are salesmen." What's even worse is the condescending attitude and passive aggressiveness found in every conversation. This is not a business a person should trust their vehicle with.

am writing to formally complain about the extremely poor experience my sister had at Hanson and…read moreSons Auto in Clarion, Iowa. The service she received was unprofessional, misleading, and unacceptable. My sister was charged $133 for services that were not clearly explained or justified. At no point was there transparent communication about the cost or necessity of the charge, which strongly suggests she was taken advantage of. When she attempted to ask questions and understand what she was paying for, the staff responded with a dismissive and rude attitude rather than providing clarification. In addition to the questionable charge, the overall customer service was extremely poor. The staff displayed a lack of professionalism, patience, and respect. No customer should be made to feel uncomfortable or brushed off when asking reasonable questions about their vehicle or their bill. This experience reflects badly on Hanson and Sons Auto and raises serious concerns about their business practices, particularly toward customers who may be more vulnerable to being overcharged. I believe this matter deserves attention, accountability, and a proper explanation of the $133 charge.