am writing to formally complain about the extremely poor experience my sister had at Hanson and Sons Auto in Clarion, Iowa. The service she received was unprofessional, misleading, and unacceptable.
My sister was charged $133 for services that were not clearly explained or justified. At no point was there transparent communication about the cost or necessity of the charge, which strongly suggests she was taken advantage of. When she attempted to ask questions and understand what she was paying for, the staff responded with a dismissive and rude attitude rather than providing clarification.
In addition to the questionable charge, the overall customer service was extremely poor. The staff displayed a lack of professionalism, patience, and respect. No customer should be made to feel uncomfortable or brushed off when asking reasonable questions about their vehicle or their bill.
This experience reflects badly on Hanson and Sons Auto and raises serious concerns about their business practices, particularly toward customers who may be more vulnerable to being overcharged. I believe this matter deserves attention, accountability, and a proper explanation of the $133 charge. read more