I'm giving a two because most of the job was done. What wasn't done was her tail, it wasn't cut at all. The gunk on one side of her face wasn't cut off or scrubbed at all, and toenails weren't cut except for one foot. She said my dog was combative which is pretty unlikely considering she is 14 years old and 5 pounds. I texted the owner to ask if what she missed was included she stated yes. So I complained, she was rude. I came here because of her highly rated reviews on Facebook. She blamed it on having too many dogs that day. Not my problem, should have still been groomed correctly even if you had to stay late. So I'd say this place is a toss up, you may have a good experience or you may not. read more