If I could, I would give no stars to this company. DO NOT WORK WITH THEM…read more
I had my wedding in 2011 and everything that reviewer Michele T. wrote is COMPLETELY TRUE. Upon meeting Rob (owner), we were very excited about the lighting, DJ and photobooth we were going to receive from them. They showed us pictures and examples of their lighting and photobooth and they were the one vendor we felt so confident in. What we were promised was not what we got - esp. the lighting and photobooth.
NEGATIVES:
Lighting: HUGE NEGATIVE
1.) Our reception started a whole hour late because they were not set up (only 2 people running the photobooth, dj, and lighting) and had to start even without lighting, which did not get fixed at all and so lighting for the entire reception was nonexistent.
2.) We were promised a name monogram on the dance floor, which just happened to break that day, so, no name monogram (over $100+).
3.) We were promised a "white wash" on the dance floor for our first dance & cake cutting and the only thing that consisted of was a panel about 8"x10" that had LED lights that was sitting on the floor aimed at our feet. The dance floor was pitch black so our venue tried to turn on some house lights and our photographers had to go grab their extra light to shine on us so they could get some pictures of our first dance.
4.) We were promised pin spots on each table to light up each centerpiece - only a few tables had pin spots and the excuse that we were given was that the overhead lighting interfered with how the pin spots look but we had to turn on overhead lights b/c their lighting was nonexistent.
5.) We were promised uplighting around the dance floor and did not get this as well - only 1 pillar was lit up.
Photobooth: The photobooth was poorly constructed and looked dated as the curtain rods kept falling down and the seating was unstable - the excuse we were given was that people get rowdy in the booth so thats why the photobooth was like that. When we met with them, we were shown a completely different photobooth and assured that all the photobooths were "upgraded." We were promised an attendant for about 80% of the time as the person would go back and forth from DJ to photobooth. There was hardly anyone there so my sister in law was pretty much trying to organize and make the scrapbook album. Only about 5 pages were actually put together. Our images were poorly printed: the quality was okay; however, due to "printer problems," it cut off the bottom of our footer on ALL prints. After the wedding, they agreed to reprint all of the images and mailed those to us (2 months after the fact); unfortunately, all of our guests went home with the cut off images. We were given a flash drive of images though, so that was helpful.
POSITIVES:
DJ: This was the one positive aspect of this company. Sam was great to work with; We met with him in person and he gave us a short example of how he DJs. We talked with him in length about the type of music we did and DID NOT want, and he met our expectations on that. He responded to emails quickly and had phone conversations with me to make sure he had the pronunciations down and the correct music. Our ceremony music went flawlessly and for the reception, we had a younger group of people at our wedding so we wanted the music to stay in the top 40/hip hop and Sam did a good job with that and did take some requests as well. We were satisfied with the DJ component of the services provided. HOWEVER, we were promised a "glam cam," which we were not given as well.
AFTER THE WEDDING:
We called Rob (owner) to discuss our frustrations and disappointment with services provided and he claimed that nothing had gone wrong in the wedding and that all of my claims were unfounded. This infuriated me even more as he went on to say that they had done nothing wrong and everything had followed the timeline we had agreed on. I sent him pictures with time stamps of our late entrance due to their inability to set up on time for our reception, poor lighting that did not light up the dance floor as he had stated they would, lighting that did not "pin spot" tables, lighting that failed to work, lighting that did not exist as we had agreed upon in our contract (i.e. pinspots, 20 LEDS, etc), and lack of attendant at the photobooth. Finally, my husband had to take over handling this situation as I was unable to deal with him any longer. Long story short, after many ridiculous phone conversations and emails, we were able to recoup only 1/3 of what we paid for services.
OVERALL:
Save yourself the headache and DO NOT use this company. They do not provide what they promise you and are not customer friendly when you are not satisfied with services (even with proof!). It was not worth it to spend the next 3 weeks after our wedding (when you should be on your honeymoon and enjoying your time as newlyweds!) trying to get some money back from them and then waiting an additional 2 months to get reprints.
