Anyone needing physical therapy for whatever reason couldn't find a more caring or effective…read more group. From the charming Kelly in the front office who greats you warmly and handles all the insurance details to Kristen with the magic touch and gentle way it's such a pleasant experience for an often agonizing appointment. Scott is also a PT with a focus on gait as well as the Director of the Boxing program for Parkinson's patients. He has a great rapport with patients of all degrees of affliction and brings a humorous atmosphere which lightens the mood. I travel one and a half hours (one way) to see them with many other options available in Williamsburg- A few of which I have tried previously. They are worth traveling to!

Scott and Kristen are amazing! Their techniques are completely different and compliment each other…read morevery well! I leave therapy feeling great and am making great progress. Very down to earth and flexible with my crazy schedule.

Less than impressed. The therapist/team are great! However, the sense of simply revenue generation…read morewas pervasive. At my initial appointment, I was informed I could have dry needling done after a few "regular' sessions. And of course, they recommended 3-4 days a week for a simple pain management ailment. After a few hundred dollars in co-pays- and $1000s to insurance - to lift 2lb weights, I finally had an appointment with their certified dry needling therapist. A day before the appointment, the appointment was canceled, as they discovered he was not certified in upper extremity. Nothing heard for a while until receiving multiple calls to simply start coming back in for standard therapy. When informing them they had an incoming therapist certified in upper extremity, the individual wasn't aware (understandable) aware, made no attempt to find out in order to set up an appointment, and simply discharged my case; requiring another referral if returning. Cleaning up cases makes sense - I can definitely see the need for that; however, the sense that if it was too difficult, and not simply returning to generate revenue, they'd move to the next. Always a full-house, and definitely felt as though simply pushing as many people through, as often as possible, simply to increase revenue. Again, the team was great; guessing that mindset comes from management. Can't say I'd recommend again.

I can't believe I'm having to write a review like this however, I feel compelled to let everyone…read moreknow that this office here has been taking advantage of clients for who knows how long by picking and choosing who gets charged a $35 fee for either cancellation or late fee within 24 hours. According to their policy, it says that you may be charged so who has the final say on whether you get charged or not because I'm in 2 1/2 year returning patient who has had at least 10 cancellations if not late shows and has never been charged. I called early Monday morning to let them know. I had tested positive for Covid and wanted to know if they wanted to proceed or just reschedule and the rogue and unprofessional receptionist told me you can either come wearing a mask or reschedule and I will have to bill you $35 for reschedule /cancellation. After numerous attempts with the office supervisor, Kris, I was informed that the owner refused to give me a refund even during the circumstances of me being a 2 1/2 year returning patient and the fact that I had Covid . instead, they're not to keep a customer happy and returning, but said since they already had my credit card on file, they bill it and refused a refund, and that is extremely unprofessional not to mention unhuman it doesn't matter whether we have gotten cheers for Covid. I did not want to spread the germs and God forbid somebody sick on my account because they insist on getting my money by having me show up sick. Their actions have caused me to reverse any and all referrals to all my family, friends and customers. The charge would've been justified if there were no true reasoning for the reschedule/cancellation. However, if I just tested positive on Saturday, I had no way of informing them on Friday that I wouldn't show on Monday. There should be some sort of acceptance when it's over the weekend and or if you have an illness that may cause others to be sick around I can't believe I'm having to write a review like this however, I feel compelled to let everyone know that this office here has been taking advantage of clients for who knows how long by picking and choosing who gets charged a $35 fee for either cancellation or late fee within 24 hours. According to their policy, it says that you may be charged so who has the final say on whether you get charged or not because I'm in 2 1/2 year returning patient who has had at least 10 cancellations if not late shows and has never been charged. I called early Monday morning to let them know. I had tested positive for Covid and wanted to know if they wanted to proceed or just reschedule and the rogue and unprofessional receptionist told me you can either come wearing a mask or reschedule and I will have to bill you $35 for reschedule /cancellation. After numerous attempts with the office supervisor, Kris, I was informed that the owner refused to give me a refund even during the circumstances of me being a 2 1/2 year returning customer and the fact that I had Covid . instead, they're not to keep a customer happy and returning, but said since they already had my credit card on file, they bill it and refused a refund, and that is extremely unprofessional not to mention unhuman it doesn't matter whether we have gotten cheers for Covid. I did not want to spread the germs and God forbid somebody sick on my account because they insist I'm getting my money by having me show up sick.

Fantastic practice doing physical therapy the right way. It's difficult to find gems like this in…read morehealthcare any more. I cant recommend them strongly enough.

I went to the Sentara Therapy Center, which is located in the same building as the YMCA, for a…read morephysical therapy session. The staff were incredibly helpful. They offered several types of exercises to stretch and strengthen muscles. I tried each of the exercises under their guidance, and together we talked about which ones I thought I could do at home myself. They printed those exercises for me to take home and do on my own. I have not needed a second session, but I would definitely choose to go back to them in ever in need of therapy. Parking is plentiful, and the location is easily accessible from Williamsburg or off of Rt. 64.

From the owner: Sentara Medical Group's care teams of doctors, physician assistants and nurse practitioners are…read moreready to provide you with the highest level of personalized, quality care. We provide seamless access to specialists and other healthcare services available throughout the greater Sentara network of care.

The staff at this location is wonderful. From Gemma who makes sure you have an appointment to Todd,…read moreChristina, Olivia and Sarah you are in good hands. When you arrive in the office you are promptly attended to and you never feel rushed. Each of the staff treats all of the clients with care and professionalism. This group makes going to physical therapy as pleasant as it can be.

The therapist are great but they are over booked. I go every 2 weeks for over a year and I'm still…read morethere. The bad part is if you ever need to be seen that day do to a flare up or change in condition. I can never get in. They leave no room for appointments needed that day. So once again I need to be seen today and I can't get in for an appointment. This causes me to miss work and be in pain which is unexceptionable. The owner knows better but does not care because of greed. Don't be fooled when they post something in response to my post about they care and they are so sorry for the inconvenience. It's just a lie to try and look like the owner cares.

First the positive -- the physical therapists are fantastic. I had rotator cuff surgery and was…read moregetting scar tissue build-up. The work they did on me helped significantly. It seems a bit chaotic there at first -- but came to realize it was controlled chaos and they had everything under control. Now the negative -- Make sure that you do not get overcharged! I had reached my cap with my insurance company and therefore did not need to pay a co-pay. Despite my questioning it on multiple occasions, they required me to make a payment on each visit. I overpaid them by hundreds of dollars. Even though they were getting the payments from my insurance -- they did not stop collecting from me. Once I gave the verification from the EOB from my insurance, they agreed that they owed me a refund. However, they would not refund me UNTIL I WAS NO LONGER A PATIENT! I had to stop going there and opt to move to a different PT group in town. The therapists were stunned and disappointed -- as was I. It has now been several weeks and I still do not have my refund. My advice is to carefully and immediately follow up with your insurance to make sure that you do not overpay Comber.

All the staff was wonderful - very professional and helpful. Helped relieve my pain and taught me…read morehow to avoid it in the future

Just finished 18 sessions to remediate rotator cuff injury. The care was excellent with each…read moresession organized to increase range of motion and strength. It's hard work, but they guided me thru the process to a better than expected outcome. The staff were attentive and challenging to achieve these results. They knew me by name and were timely with each appointment. Office scheduling and insurance handling was efficient and professional. Larry B.

I had a terrific experience with this physical therapy group. They are fun, organized and…read moreknowledgeable. I was always treated on time, and the staff knew me on a first name basis. The vibe in the treatment room was always upbeat and positive. I received clear instructions on the exercises I was asked to perform. I would go back there any time.

Cindy's knowledge and ability is off the charts!...she has successfully done my left hip..my…read morefeet..both shoulders...lower back...perfectly! My only regret is that it took my PCP forever to let me see her! I could not be more pleased!

I first saw Sasha when I was in high school as an elite athlete and he helped me immensely with…read moreintense pain in my lateral quad with dry needling and E-Stem. Now as an adult with chronic issues for over 12 years, I came back recently and he literally eradicated my pain. If you're considering physical therapy there is no one better out there He's an absolute must!