BUYER BEWARE!!
I took my mom to the SAS Shoe Store on 9917 Montgomery Rd, Cincinnati, OH 45242 on September 21, 2021 for her 72nd birthday. My mom loves this store and has always sworn that they have the best made shoes around. My mom has difficulty finding shoes that are comfortable so we had lots of help from the sales associate who suggested shoes that she said would be best for my mom. The initial encounter was wonderful and we were told if we had any problems with the shoes to come back in. My mom picked the Tour Mesh LT Lace Up Sneaker. Fast forward to December 9, 2021 the shoes are completely falling apart. The heel of the shoes are coming apart and they are tearing at the seam. My mom took them back in and was told that there was no way she only had those since September. After 20 minutes of the manager/owner Diane questioning whether or not she got them at this store and when they were purchased the receipt was located and she said well you must wear them everyday, keep in mind they are tennis shoes and she's 72 with feet problems so walking A LOT isn't in the cards for her. The manager then proceeded to tell my mom that shoes don't last forever and argue with her. To add insult to injury she told my mom that they must have fallen apart because she chose a shoes that wasn't right for her foot.......this may be true but YOUR ASSOCIATE PICKED IT OUT AND SUGGESTED IT! These shoes were $189 shoes, tennis shoes are everyday shoes and whether they are from a snooty store or Shoe Carnival $189 tennis shoes should last longer than two and a half months. The way my mother was treated is beyond appalling and 100% unacceptable. I would never spend another dime in this store if it was the last shoe store on earth. The customer service at this store ESPECIALLY by the "owner/manager" leaves more than a little to be desired!
Diane should be ashamed of herself and reported to the better business bureau.
"At the end of the day people may not remember what you said or did but they will ALWAYS remember how you made them feel." -Maya Angelou read more