The food here is tasty, if overpriced (seriously, $18.50 for eggs Benedict?). The flat white was the nicest I've had in a while--strong but smooth (bit like a personals ad!).
However, that's where the compliments end. After ordering, coffee took 10--15 minutes to get to the table lukewarm. 30 minutes after that, my partner's meal arrived, with no mention of my own. 20+ minutes later (well after my partner was done eating, his plate had been cleared and we'd inquired twice about my dish), my sandwich was delivered. Altogether, breakfast took 90 minutes.
In this time, tables that had been seated after us were fed and onto second cups of coffee. Servers had come to sell us more coffee or juice, but never refilled our water or offered us a jug, despite the fact that said jugs were being refilled at the sink next to us and delivered to other tables regularly. We received one apology for the lateness of my meal, but no offer of a discount or complimentary item.
The thing is, I get it. I worked as a waitress for six months in 2014, and sometimes the kitchen gets overwhelmed or a table is simply overlooked. But you always, always offer a sincere apology and ask what you can do to remedy the situation. Continuing to ignore someone always make things worse, and I suspect that once our server realized what had happened, she chose to avoid us rather than address the problem.
I'm seriously unimpressed, and given how many cafes exist in the area, I suggest you look for coffee and overpriced breakfast somewhere else. read more