From the moment I called to make my appointment to moment I walked out the door was fabulous!!! The…read morecustomer service was great, it is clean, warm and inviting.

The receptionist did a great job of getting me in right away for an appointment. I did not notice…read morean inside step and tripped going inside. I think it should be marked in some way. Brooke did my waxing and she is a very friendly and sweet person. The main complaint that I have is that I had a lot of wax reside left. Usually when I have this procedure something is used to remove left over wax. It was very sticky. That is why this is a 3 star review.

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Wonderful massage therapy services. The reception area has a variety of products for sale and is a…read morepeaceful, clean space to unwind before your massage. The whole facility was very tastefully decorated, and warm and inviting. The restroom was very well appointed with actual little towels rather than paper towels. The massage rooms are peaceful. The tables are warm and the linens soft and clean. They have a variety of massages. The hot stones are wonderful to loosen tight muscles. I have booked with several different massage therapists over the years and have not been disappointed. The whole experience is rejuvenating. This is a great place to book your next massage.

Leading up to my appointment, I was able to schedule via text and was informed of everything I…read moreneeded to know beforehand. I was informed of the cancellation policy as well and the staff was helpful and friendly over the phone. This put my mind at ease after being previously anxious to try waxing at a spa that I'd never visited. I had such a wonderful experience during my first appointment. My esthetician, Rory Exton, was kind, genuine, and welcoming and put my mind at ease, especially after I detailed my past not-so-great waxing experience at a different facility. Throughout my appointment, she led me through the process and gave me tips and tricks for lessening pain (which worked) and for aftercare. She made me feel right at home and truly safe and the entire staff was just as kind and welcoming as she was. I went ahead and booked my next appointment with Rory and I look forward to visiting Club West Med Spa next month knowing I am in good hands!

The environment is always very clean and the staff is always super friendly! They take time to…read moreexplain procedures and accommodate changing schedules.

LOVE LOVE LOVE THIS PLACE…read more I've been struggling for the longest time with acne until I found the best facial spa in Richmond. The concept of this facial spa is you pay a set price and whatever your face needs, will be part of the facial. I respect this, because I don't have to worry about "add-ons" and feel I'm getting my money's worth depending on what it needs. The aesthetician who does my facials is Summer, and I definitely recommend her because she really extracts those THINGS FROM MY FACE. I feel super satisfied because I genuinely feel clean. If you get a chance to check this spa I recommend booking with Summer asap because she gets booked for months. The facials I believe are $120. SUPER CLEAN AND WORTH IT!

This is such a cute and inviting space! I've known Chelsea for years, so super proud of her…read moresecuring her own spa. The waiting area has a nice ambience with the bench-to wall seating and twinkling lights throughout. Even the bathroom here is gorgeous, and can't say I ever say that,yet alone mention in a review. All of the staff here are friendly and personable. I've had facials and waxes done here, and am always happy with both services. I've received services by Chelsea and Kat so far. I love the fact that skincare here is not just a blanket service. They truly customize your facial to your needs and skin type, and discuss use of the products you already have at home-not a hard sale to buy products there. One thing I like here is you will never have a service rushed. They don't overbook and aren't running back to back where you give the unassuming person in the lobby a look of guilt that they were waiting on your service to end, and feel bad. Nope, not here. This may be due to the fact you must call to make appointments. At times, I wish there was an online booking system, but totally understand it once I get quality service in my appointment. I highly recommend Luna and receiving services by any of the team is sure to have you happy and returning!

owner of this establishment was very rude and I don't know how she has any clients whatsoever. She…read moreneeds to get her website They never phone to get any kind of confirmation and then when you show up, they talk to you like like they're paying you or I don't never recommend this business to anyone.

One of the best massages I've ever had. Go for the full 90 minutes. Very firm pressure that…read moreactually was therapeutic compared to other massages that do pretty much nothing to release muscle tension. The room is beautiful and peaceful. Highly recommend.

Hannah does my wife's lashes and she is absolutely amazing with them.Highly recommendread more

Sage and Vine is conveniently located, with no hassle finding parking. Inside, it's clean and…read moreaesthetically pleasing. My encounters with the receptionist have been pleasant. You book your services online and pay a deposit. They also offer a variety of services, which I like--it's like a one-stop shop for wax, lashes, laser, and more. My girl Ainsleigh always gets me right, and I enjoy our conversations.

Waterfalls is quite simply the best!!! Not only is the Spa beautiful and relaxing, it is staffed by…read morethe most professional masseuses that we have ever been to, Nasser and Meloni. They are incredibly knowledgeable and great at explaining the various services they offer and excellent at delivering their crafts. I would highly recommend them and I guarantee you will feel so much better after just one session with them. Enjoy!

Recently got a Groupon for a 60 Minute Hot Stone Massage by Jä Jenkins, it was a full body Massage…read more Jenkins was great! Very informative and friendly. The entire staff was welcoming and would come again if I lived in the area!

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

Working in my current profession self care is important. I usually opt for massages quarterly, but…read morethis time I decided to treat my administrative staff with a massage as well. We met as a trio and we're able to let our hair down and experience pure relaxation at Scents of Serenity. I opted for a facial and massage. The 90 minute experience was exhilarating and had me longing for more. Most of the time I've very tense the first 30 minutes of my massage, but at Scents of Serenity I was able to relax and slip into a portal of the unknown for well over an hour. I usually compare spas here to the spas overseas and I will say that this one reminded me of the amazing massage I received in Mexico a few years ago. I will definitely be back and will recommend Scents of Serenity to friends and family!

The doctors provide good care during scheduled appointments, but the administrative side of the…read morepractice has become very frustrating. The front desk staff often seem unhelpful and uncaring, and reaching someone by phone can be extremely difficult. Many other medical offices in the area have moved to more efficient systems, such as self check-in and streamlined checkout processes, and this practice feels far behind by comparison. Within a 15-mile radius, there are numerous higher-rated dermatology offices, and I suspect their stronger reputations are due in part to more professional and responsive office staff. I began seeing Dr. Caravati, the founder of this group, in the 1970s, and it is deeply disappointing to see how far the practice has fallen from the standard he established.

I'm here at Dermatology Associates of Virginia for my annual skin cancer screening. Everyone here…read moreis great and I never have to wait. Dr Woodley has checked me over numerous times and I have zero complaints. It helps that I always come up clean! The office is conveniently located in Bon Air/Midlothian next to Johnston Willis Hospital and theres plenty of parking. 5 big stars and 2 thumbs up!

First time for a hydrofacial. Found the office to be very clean and everyone very welcoming. Found…read morethe treatment relaxing, as they explained each step before they started. They showed me the bottle of debris they cleaned out from my face after it was done. For those who never did it before, don't hesitate. Just feels like they are vaccuuming your face and then all the nice moisturizers get massaged in. Thank you Nurse Jenhi

Such an odd, unsettling experience with this location. Have gotten treatments before at a different…read morelaser away location but the woman working the phone at this location is so combative and sassy, and they have the strangest most scam-like policy that they won't share pricing information about facials without facially ID'ing you virtually. Even though I'd already done my research and all I needed was pricing information to make an educated decision on where to go for my microneedling treatments, the woman on the phone was not able to provide that per their predatory pricing policy, wasted my time by talking in circles for 10 minutes, gave me enough attitude to ruin my day, and made me feel annoyed, unattended, and frankly disrespected. Certainly she knows deep down how simple it could've been if she didn't work at such a sketchy company to openly share prices so well-educated consumers can make free decisions about where they spend their money. But thanks to that rude attitude and their (excuse my French) stupid policy, they've lost a returning customer. Don't spend your money here!!!!