From the moment I called to make my appointment to moment I walked out the door was fabulous!!! The…read morecustomer service was great, it is clean, warm and inviting.

The receptionist did a great job of getting me in right away for an appointment. I did not notice…read morean inside step and tripped going inside. I think it should be marked in some way. Brooke did my waxing and she is a very friendly and sweet person. The main complaint that I have is that I had a lot of wax reside left. Usually when I have this procedure something is used to remove left over wax. It was very sticky. That is why this is a 3 star review.

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Beautiful spa, you would never know this amazing place was in an office complex but well worth…read morefinding. I have been twice and both times the massages have been perfect. Will be back again

Leading up to my appointment, I was able to schedule via text and was informed of everything I…read moreneeded to know beforehand. I was informed of the cancellation policy as well and the staff was helpful and friendly over the phone. This put my mind at ease after being previously anxious to try waxing at a spa that I'd never visited. I had such a wonderful experience during my first appointment. My esthetician, Rory Exton, was kind, genuine, and welcoming and put my mind at ease, especially after I detailed my past not-so-great waxing experience at a different facility. Throughout my appointment, she led me through the process and gave me tips and tricks for lessening pain (which worked) and for aftercare. She made me feel right at home and truly safe and the entire staff was just as kind and welcoming as she was. I went ahead and booked my next appointment with Rory and I look forward to visiting Club West Med Spa next month knowing I am in good hands!

The environment is always very clean and the staff is always super friendly! They take time to…read moreexplain procedures and accommodate changing schedules.

LOVE LOVE LOVE THIS PLACE…read more I've been struggling for the longest time with acne until I found the best facial spa in Richmond. The concept of this facial spa is you pay a set price and whatever your face needs, will be part of the facial. I respect this, because I don't have to worry about "add-ons" and feel I'm getting my money's worth depending on what it needs. The aesthetician who does my facials is Summer, and I definitely recommend her because she really extracts those THINGS FROM MY FACE. I feel super satisfied because I genuinely feel clean. If you get a chance to check this spa I recommend booking with Summer asap because she gets booked for months. The facials I believe are $120. SUPER CLEAN AND WORTH IT!

This is such a cute and inviting space! I've known Chelsea for years, so super proud of her…read moresecuring her own spa. The waiting area has a nice ambience with the bench-to wall seating and twinkling lights throughout. Even the bathroom here is gorgeous, and can't say I ever say that,yet alone mention in a review. All of the staff here are friendly and personable. I've had facials and waxes done here, and am always happy with both services. I've received services by Chelsea and Kat so far. I love the fact that skincare here is not just a blanket service. They truly customize your facial to your needs and skin type, and discuss use of the products you already have at home-not a hard sale to buy products there. One thing I like here is you will never have a service rushed. They don't overbook and aren't running back to back where you give the unassuming person in the lobby a look of guilt that they were waiting on your service to end, and feel bad. Nope, not here. This may be due to the fact you must call to make appointments. At times, I wish there was an online booking system, but totally understand it once I get quality service in my appointment. I highly recommend Luna and receiving services by any of the team is sure to have you happy and returning!

Adia was wonderful. My first massage with Luminous Skin Care was a Valentine's gift. I've been…read moregetting massages for many years and have had very few good experiences, so I was hesitant about driving an hour without knowing the quality of work of a new therapist. However, my reservations quickly went away b/c Adia was very sweet & professional, she's thorough, had great calming energy, her space was clean, inviting and serene. My massage was great! Adia really knows how to read your body (this may sound minor, but it's critical for a great massage and very few therapists possess this ability). She worked on areas that I didn't even realize were causing aches in other areas. I would highly recommend her services! I scheduled a second massage with her, and though I've had to wait a few weeks, I'm SO looking forward to it tomorrow! She's very good at what she does, so she stays very busy. My suggestion is to book your NEXT appointment BEFORE you leave!! You'll want to come back.

owner of this establishment was very rude and I don't know how she has any clients whatsoever. She…read moreneeds to get her website They never phone to get any kind of confirmation and then when you show up, they talk to you like like they're paying you or I don't never recommend this business to anyone.

Hannah does my wife's lashes and she is absolutely amazing with them.Highly recommendread more

Sage and Vine is conveniently located, with no hassle finding parking. Inside, it's clean and…read moreaesthetically pleasing. My encounters with the receptionist have been pleasant. You book your services online and pay a deposit. They also offer a variety of services, which I like--it's like a one-stop shop for wax, lashes, laser, and more. My girl Ainsleigh always gets me right, and I enjoy our conversations.

Waterfalls is quite simply the best!!! Not only is the Spa beautiful and relaxing, it is staffed by…read morethe most professional masseuses that we have ever been to, Nasser and Meloni. They are incredibly knowledgeable and great at explaining the various services they offer and excellent at delivering their crafts. I would highly recommend them and I guarantee you will feel so much better after just one session with them. Enjoy!

Recently got a Groupon for a 60 Minute Hot Stone Massage by Jä Jenkins, it was a full body Massage…read more Jenkins was great! Very informative and friendly. The entire staff was welcoming and would come again if I lived in the area!

Working in my current profession self care is important. I usually opt for massages quarterly, but…read morethis time I decided to treat my administrative staff with a massage as well. We met as a trio and we're able to let our hair down and experience pure relaxation at Scents of Serenity. I opted for a facial and massage. The 90 minute experience was exhilarating and had me longing for more. Most of the time I've very tense the first 30 minutes of my massage, but at Scents of Serenity I was able to relax and slip into a portal of the unknown for well over an hour. I usually compare spas here to the spas overseas and I will say that this one reminded me of the amazing massage I received in Mexico a few years ago. I will definitely be back and will recommend Scents of Serenity to friends and family!

I moved to Virginia 5 years ago and have been looking for a new massage place for a long time and…read moreFINALLY found Scents of Serenity. As a former massage therapist myself, I am pretty picky about my massages. Liz was absolutely fantastic. I booked a 60min massage with a 15min scalp massage add on, this massage was honestly one of the best massages I've ever had. I highly recommend this Spa and specifically, Liz.

Worst doctor's experience I can remember. They clearly do not care about their patients and I wish…read moreI'd checked reviews before scheduling here. None of my concerns were addressed. Upon making my appointment, I told the scheduler I had some skincare concerns I needed addressed during my appointment. I was looking forward to having a solution or at least some answers after my appointment, instead, I was told I would need to make an additional appointment in a few months to address the concerns of my facial redness....and that I was only scheduled for a cancer screen. My "cancer screen" lasted a total of maybe two minutes, and I was told to try sunscreen. In the past, I've been able to address concerns during my annual check up with another provider FROM THIS GROUP. This wasn't clearly communicated upon scheduling, I'm extremely disappointed with my experience here, and now I need to wait another month to get in to address something I was able to properly explain while the doctor was doing the body scan...you're telling me they can't take an additional couple of minutes to provide me a solution? No, they'd rather hit my insurance TWICE. Also, there was no "you're good", "your skin looks fine", etc. in regard to the cancer screen. I will not be using this doctor group again.

I'm here at Dermatology Associates of Virginia for my annual skin cancer screening. Everyone here…read moreis great and I never have to wait. Dr Woodley has checked me over numerous times and I have zero complaints. It helps that I always come up clean! The office is conveniently located in Bon Air/Midlothian next to Johnston Willis Hospital and theres plenty of parking. 5 big stars and 2 thumbs up!

Such an odd, unsettling experience with this location. Have gotten treatments before at a different…read morelaser away location but the woman working the phone at this location is so combative and sassy, and they have the strangest most scam-like policy that they won't share pricing information about facials without facially ID'ing you virtually. Even though I'd already done my research and all I needed was pricing information to make an educated decision on where to go for my microneedling treatments, the woman on the phone was not able to provide that per their predatory pricing policy, wasted my time by talking in circles for 10 minutes, gave me enough attitude to ruin my day, and made me feel annoyed, unattended, and frankly disrespected. Certainly she knows deep down how simple it could've been if she didn't work at such a sketchy company to openly share prices so well-educated consumers can make free decisions about where they spend their money. But thanks to that rude attitude and their (excuse my French) stupid policy, they've lost a returning customer. Don't spend your money here!!!!

I wish I had a better review to give... Because I actually love laser away. I started my sessions…read morelast year in Temecula, California. The service that I received there was first class. It was clean and pristine. It was professional, and I actually believe that everyone that worked there was a nurse. The front desk ladies were super kind and extremely helpful and knowledgeable of all the services. It's unfortunate because I made a move to Virginia beach and guess what... A beach city with no laser away. What the heck... It doesn't even make sense. But I still had five sessions to get through. So I'd make the 2 Hour Drive. up to Richmond, Virginia. This is the nastiest LaserAway I've ever seen. This is the second time I've been at this location and both times the bathroom was in disgusting condition. It's shocking that medical procedures happen in this office with the level of cleanliness that is acceptable here. I'm extremely disappointed. I will not be traveling to this location anymore. I'll have to fly to Atlanta or back to California to get the remaining three treatment sessions done. It's just disappointing because we spend so much money to remain loyal to this company, that it's strange to even have to ask for a clean bathroom in a medical grade facility. The staff is extremely kind and easy to work with. But I hesitate to get any procedures done in a place that allows such disorder in what should be a sterile environment.