Since leaving The Bay and going on a three-year assignment in Las Vegas, I couldn't find any…read moremedical providers like Stephanie Petreas. Now, in West LA, my new post offers an excellent PPO plan. And now I'm back with excellent care. Our initial visit was a virtual video. I didn't have any pressing medical concerns; I just wanted to check in. My medical records were en route to Sutter. It is difficult to find confidence and trust in your medical provider. I'm so happy to be under Stephanie's care!

Nurse Practitioner Petreas is my primary care hero, and has, over the last year, become my primary…read morecare go-to person. My primary care physician of record is often too busy to see quickly, which is why I first saw Ms. Petreas. For well over a year, she has been my care provider of choice: I have a very complex medical profile (I'm permanently disabled) and she takes how ever much time is necessary to discuss current issues, she provides expert counsel (in collaboration with physicians when necessary), she is exceptionally responsive (medication prescriptions and renewals, lab tests, responding to my calls/messages/emails) and is even proactive. I trust her implicitly and am extremely thankful for every aspect of care she has provided me. I'm a bit concerned about this review because I want her to remain as readily available as she always has been, but feel duty bound to give her my highest recommendation, which she so deserves. (Note: I have only written a couple of Yelp reviews, so my initiative to write this review evinces my great appreciation for her services.) With great sincerity, B. Gottlieb Patient

Nina Birnbaum is an outstanding person? And an outstanding doctor!…read more I made an instant connection with her the first time I met her: she is an excellent listener, asks very good questions, is well-connected, and a superior team-builder. When I came to her I had just finished up with several bouts of pancreatitis - very painful. Three doctors before her had left medical practice during a period of intense change for physicians. I asked her to promise me she would not leave; a rediculous thing to ask but just to say how scared and desperate I felt. I am now older and need more specialists, but she has been with me to help build that team. She is incredibly smart and has diagnosed a number of my situations just by listening to my descriptions (and then getting confirmation). She is kind... so kind. And she tells the truth. I am not afraid of dying, but I really don't like loss of control. Which means having a doctor who is honest with me and treats me like a partner in addressing my medical concerns. I hope Nina will remain my doctor for the rest of my lifetime...

Where did Dr. Birnbaum go? I kept my insurance just for her but found out she's not at Sutter as of…read morelast week. Anyone know?

I rarely write reviews, particularly negative ones, but this has bothered me for years and might…read morehelp others. In 2019 my first and only visit with Raina was for a medical exam. I gave her my history and I'm very fortunate to be healthy. I shared my lifestyle -- diet, exercise, etc -- and she proceeded to tell me that my pre-diabetes was caused by "cultural" factors such as diet, etc, even as I continued to share with her what I do and do not eat. She didn't listen to me and appeared to base her diagnosis on stereotypes and my ethnicity rather than the information I gave her along with my test results. I couldn't get out of there fast enough.

EDIT: Two days later, after getting a doctor's appointment, I was diagnosed with a concussion. She…read moretotally missed it after my fall. And, her opioid prescription was contraindicated.

I love Hilary and am so happy I found her! She was a referral from a close friend who raved about…read moreher, and now she is always my "go-to" for referrals to others. No matter what my concern is, Hilary is always comforting, down-to-earth, knowledgeable and helpful. I never feel rushed and always feel heard. Hilary has the most amazing bedside manner and I always leave feeling well cared for. I am so grateful that Hilary is my practitioner and a member of my health care team.

I went to Hillary for my first pap smear, long overdue. Needless to say I was little nervous, but…read moreshe put me right at ease and was very quick. I have just been to her the once, but I would definitely go back. She was straightforward, knowledgeable, and honest. She seemed to really listen when I was talking and was very patient about answering questions. Also, I liked that she didn't engage in a bunch of small talk. She used the little time we had to its fullest. Some of the staff at this place, on the other hand, seemed medicare. The assistant who was supposed to check blood pressure etc. was a bit spacy and didn't seem to be too happy to be there. (well, she actually forgot to take my blood pressure and had to come back for it.) Maybe she was just having a not so great day. Getting the appointment etc. was a smooth process, though.

I don't recommend her. I felt her treatment of me was poor, and I felt she was uncaring. I hope I…read moredon't have to deal with any health provider like her in the future.

As someone who is incredibly afraid of doctor visits, Dr. McCune was perfect! She was attentive,…read morekind and caring. Great multitasker too - as she took notes, she pointed the screen at me so that I could see what she was doing, and she gracefully kept up the conversation. After I disclosed my discomfort around giving blood, she revised her plan to try and get as much done with only one blood draw. Dr. McCune also gave me some tips on how to handle the blood draw. Unfortunately I still passed out like a light, but we were well prepared and the staff in her office were incredible. Dr. McCune's medical assistant, Brittany, was also very kind and attentive. We had great conversation and she put me at ease during one of the shots. Unfortunately my appointment did start 45-60 minutes late that day (not sure if this occurs frequently), but in general I have heard all doctor visits often start late. I'll certainly be back! Highly recommend.

I'm still a patient of Dr. McCune's and she still deserves five stars. She's been a great partner…read moreover the years, and under Dr. McCune's care and her coordination with my GI I was able to get a diagnosis, and more importantly, get better. The first time I saw Dr. McCune I was at my lowest point, and for awhile now I've been really thriving. When I see her and have periodic health concerns or questions, she always takes the issues seriously, and she's able to put them in context of my overall health. She has also helped me see how far I've come in the past 5 years. Dr. McCune is the only physician at Sutter that I've stuck with for this long, and I'm grateful to be her patient!

Max Ingersoll is my brother's health provider who goes above and beyond for his patients. He not…read moreonly listens attentively to concerns but also takes the time to explain complex human mechanisms in a way that's easy to understand. His expertise and compassion were evident throughout our entire appointment.

Wonderful, kind, and knowledgeable. We love Max! He is trustworthy and helpful. Definitely…read morerecommend!

Will not be coming back to Berkeley Urgent Care again. Felt…read moreignored by the Doctor and we did not leave with what we needed most, antibiotics, even though we asked three times. They prescribed OTC remedies that did nothing. My daughter had a chronic cough and sickness for a month. We made another appointment two weeks later with her primary care doctor for an urgent sick visit since she was not healing from this ongoing cold and chronic coughing-vomiting. Castro Valley Dr. gave her antibiotics and she was better in two days. The lack of compassion for the patient and families needs is very costly with our experience with Berkeley Urgent Care. Listening to the patient is key to a successful relationship for good health and it doesn't seem to be happening in Berkeley. Another incident at Berkeley Urgent Care happened when I went in with what I thought was shingles and they sent me to the ER for an abdominal exam. The minute I arrived at the ER and went through triage, they spotted the small rash and said it was shingles instantly. Berkeley Urgent Care blew me off and sent me to the ER and cost me $6k. My Family has learned a very expensive lesson with Berkeley Urgent Care.

If you are in an emergency situation, I would REALLY recommend you just go to Alta Bates Summit…read moreMedical Ctr down the street instead. Came in here with debilitating stomach pain only to be told to leave and move myself to another hospital. In that state, the whole point of going to urgent care was because we could barely move. What is the point of naming yourself urgent care if you are not fully equipped to handle emergency situations? If the situation ended up being urgent, it could've been dangerous. :( The only plus side is that we were seen within 10 minutes.

I first came to Dr. Roussett via a friend who referred me for sleep troubles because of anxiety,…read morehormonal issues, and a want to clean up some spotty sleep patterns. In following his CBT-I training for 3 months, I came away with powerful and yet practical sleep habits and a frame of mind that has influenced how I sleep and treat sleep today. Dr. Roussett is kind, encouraging, incredibly knowledgeable, and empathetic, all of which I needed to confront what I felt were shameful sleep issues I contributed to through years of variable sleep and waking times. I appreciated all sessions and highly recommend working with him.

I have suffered from insomnia for many, many years and doing cognitive behavioral therapy for…read moreinsomnia (CBT-I) with Dr. Roussett was life changing. I can consistently sleep soundly through the night for the first time in so long. Dr. Roussett is skilled, extremely knowledgeable, and empathetic. I highly recommend working with him if you have sleep problems, even if you have tried many other things!!

I HAVE HAD TO UPDATE MY REVIEW FOR SOME REASON I CANNOT EDIT MY OTHER ONE SO HERE IS THE UPDATED…read moreONE BASED ON MORE INTIMIDATION Sutter Health, through Alice Cannan, N.P. (RN License No. 497575) and Sutter team , failed me in a way that should concern anyone who expects patients to be heard and treated with basic care and accountability. I presented with severe, persistent pelvic pain, returned repeatedly for help, and was given round after round of unnecessary antibiotics despite no confirmed infection. The ultrasound showed a thickened endometrial lining that was not called out as it should have been, and the delay in diagnosis caused real harm to my body and prolonged suffering. All of this is documented in the medical record, expert declarations, and the court filings in Alameda County. During the relevant time period, Nurse Alice Cannan was on disciplinary probation with the California Board of Registered Nursing, and that information is publicly available. If I went back six times, that should have been a sign that something was seriously wrong and that someone should have paid attention. I am only updating this because I have once again been threatened by Alice Cannan's lawyer, Denise Billups-Slone, who has gone so far as to contact Yelp's legal team. Yelp legal contacted me and told me I was within guidelines, so I am not being silenced by intimidation. This kind of response is exactly the problem: patients with honest, documented complaints are not heard, are not apologized to, and are instead threatened, buried, and pressured into silence. I am happy to discuss my experience with anyone. Please make your own decision, but I believe patients deserve transparency and accountability, not legal bullying when they speak the truth about negligent care. One would think that if a patient returns six times, someone would actually pay attention. Instead, I got repeated antibiotics, repeated delays, and repeated threats. I will continue to speak honestly about my experience.

Alice Cannan is a wonderful nurse practitioner . She's kind ,friendly and takes time to know you…read more I would definitely return. Excellent care at her clinic