Came in for a cleaning and not only did I not get my cleaning done, which is what my appointment…read morewas scheduled for I was out of that office in 5 mins and had to pay $100 on the way out for absolutely nothing. Wasted my day off! Thanks but no thanks.

This doctor is the WORST!!!! ROUGH and didn't seem to care about me as a patient. I couldn't chew…read morefor over a week after a deep cleaning. He told me to suck it up. Not to mention, he tried to charge me 3 times more for the same procedure as anyone else. I would highly recommend going to Nova Peridontal instead.

Since my first visit I have been here two more times. Emily is a fantastic hygienist. I'm very glad…read moreto have found her! I also like Dr. Brenmowen. She filled two small cavities for me and made the process as pain free as possible. All of the staff are very nice, courteous and informative. Highly recommend this professional, clean, and efficient office!

Great dental practice! Everyone (dentists, hygienists and…read moreoffice staff) are all friendly, helpful and extremely knowledgeable.

I can only speak to my experiences. I have had Dr Patel perform several extractions and 5 implants…read moreover the course of several years. All procedures done with concurrent diagnosis and recommendation from my dentist. Every appointment has been flawless and without issue. My meds were always filled early and the office staff helpful and courteous. My wife had four wisdom teeth out Friday with no fuss, and I had implant surgery yesterday. Neither of us required the stronger pain meds provided. All around, couldn't ask for more. I recommend the guy.

Horrendous experience. Traumatized for life. Dr Snehal Patel completely ruined my upper jaw gums as…read morea result of a botched teeth removal that resulted in my buccal bone breaking, and to make it worse, a completely failed bone graft on top. The Lorton office is tiny & dusty- their CT scan was so antique that the other offices couldn't see the 3d scan because of its extra ordinary poor resolution. Their x-ray bib was torn- talk about safety and hygiene!! I'd avoid this dangerous place at any cost. Period.

I changed my insurance, and unfortunately this office was no longer able to accept me, which I…read moreunderstood. I decided to establish care with a new dentist, and I was very disappointed to find out that I had cavities developing in areas that are difficult to reach with regular brushing, including around old fillings. What was most frustrating was that during my visits here, I was always told, "Great job brushing," and I was never informed of any concerns or areas that needed closer attention. It also felt like the office was more focused on scheduling my 6-month follow-up appointments than on thoroughly addressing my dental health and providing clear communication about my care. I had referred family and friends to this office, and unfortunately, they experienced similar issues. Communication and follow-up are very important when it comes to dental care, and I feel this was lacking. The office staff also did not provide a welcoming experience, and there seemed to be constant staff changes during the time I was a patient. I initially overlooked that, but combined with my overall experience, it contributed to my disappointment. Overall, I am very unhappy with my experience and would not recommend this office based on my concerns with communication, consistency, and the level of care I received.

I contacted this location to schedule a routine cleaning as a new patient and inquired whether my…read moreinsurance was accepted. The staff member collected my information but ultimately stated she was unsure if my insurance was accepted and that someone would follow up the next day. By the end of the following day, I had not received any call, text, or update. I reached out again and went through the same process, only to be given the same response. I asked whether I had reached a call center or the office directly and was informed that I was speaking with the office. I explained that this was my second time experiencing the same interaction. I was then told that during my initial call, my information was likely not documented, which was quite concerning. I requested to speak with a manager. Shortly after, the same staff member returned to the line and stated that my insurance was, in fact, accepted--an answer that only came after I requested escalation. I reiterated my request to speak with a manager, at which point Carla identified herself as the manager. Carla attributed the initial issue to a call center, but when I pointed out that I received the same response during my follow-up call, she explained that the staff member was new. Unfortunately, Carla did not demonstrate a sense of accountability or urgency regarding the situation. Her response conveyed that this experience was not a significant concern, which was disappointing and did not reflect a high standard of customer service. Overall, this experience left me with little confidence in the organization's communication and administrative processes.

Great, knowledgeable and well trained dental team. Came in for tooth pain and was impressed by…read morehonest and sincere service by Mr. Bouroncle (Dr.B), extremely polite and gentle with an entire procedure. Had my tooth filling in a matter of minutes,painless and easy. I know where I am bringing my kids for dental check up next. Thank You "New Smiles Dental" team!!!

I was initially seen by Dr Rabah, who was polite and professional. He performed a small filling on…read moreone tooth and advised that I could wait to treat another cavity until after delivery, as he deemed it non-urgent. I have no complaint about him. However, I began experiencing pain from that tooth and attempted to contact the office for assistance. Despite having medical clearance from my OB/GYN, confirming that it is safe for me to undergo routine dental care during pregnancy, the office refused to see me solely because I am pregnant. Additionally, when I requested a copy of my X-ray so I could seek treatment from another dentist, the office stated it would take a few days because they "have stuff to do", delaying my ability to receive timely care. The front office personnel said her name was Kelly although I'm not sure if she gave her real name. I still haven't received a copy of my X-ray to take to another dentist who was willing to see me. We were trying to minimize another X-ray since I just took one but the office is uncooperative. The front office staff were extremely unprofessional and rude during my interactions. They repeatedly hung up the phone on me and refused to provide a clear explanation for the refusal. I had to use another phone number for them to pick up my phone. I believe this behavior was unjustified, discriminatory, and unprofessional, and does not meet the standards expected of licensed dental professionals

Everyone at this office is so kind, and understanding. As someone with dental anxiety, I feel so…read moreseen and cared for. They're very thorough and explain every step.

took my toddler here and everything went perfectly. i also liked how the dentist explained to him…read morewhat she was using and doing ! facility was clean too! keep it up!

I've hesitated to write this review, but after two years, I think it's time to share my experience…read more My family and I were patients here for over eight years, and while things started off great, the quality of care and professionalism gradually declined. It began with noticing that cleanings were becoming rushed and incomplete -- sometimes it felt like no real cleaning was done at all. Over time, that lack of thoroughness became the norm. The final straw came with a serious issue involving a financing plan for my son's treatment. Although I agreed to an 18-month, no-interest plan, the office enrolled me in a 24-month plan with 26% interest. It took me four stressful weeks and numerous calls and emails (many unanswered) to get it fixed. At one point, I was even told the account could only be canceled if I opened a new one, which felt coercive and unprofessional. As a Deaf patient, I rely on email communication, yet messages often went ignored. Two years later, I still haven't received the final statement or an explanation for the mysterious $125 credit that I was supposedly owed. Our new dentist also questioned the amount of work that was recommended here -- and several of my son's fillings had to be redone because they had fallen out, costing us $750 out of pocket. I'm sharing this so others know to review their paperwork carefully, confirm financing terms, and keep all communication in writing.

Unreliable and unhelpful. Canceled my appointment a few days before after getting babysitterread more

The Reyes Dental group is amazing! The staff is so friendly and does a great job taking care of…read moreyou. The facility is also very clean. Highly recommend giving them a try!

The team at Reyes Dental is top notch. I recommend them without hesitation. If you are anxious…read moreabout seeing the dentist, don't be here. Each staff member is kind and welcoming and is a knowledgeable professional. Have been happily going to Reyes Dental for years through crowns, fillings and the regular checkups and cleanings knowing Dr. Reyes and his team consistently deliver excellent care. For cleanings, Michaela is exceptional. I know I'm in good hands with the Reyes Dental Group team.

I've been visiting Dr. Dhillon for years since she was at a different practice, and she has always…read morebeen professional, thorough, and helpful. The new staff at Impact Dental are always pleasant to deal with! I recently had to postpone a root canal due to losing my insurance, and Dr. Dhillon laid out all my options for mitigating the pain until I could come back to get the procedure done. The team is always very careful to minimize un-comfort during cleanings/fillings/root canals, while still making sure they're thorough. Would definitely recommend!!

0 Star if it were an option- Avoid at All Costs…read more Absolute nightmare. My first appointment at Impact Dental in Lorton on 11/5 was cancelled without notice because I supposedly didn't respond to a robo reminder text- never received a cancellation. They said I could wait to be seen, but I couldn't. Rescheduled for 11/12, then had to cancel due to a medical procedure. Called the day before, and was told I'd be charged $100.... for a practice that has never treated me. No empathy, no communication, no professionalism. They clearly care more about collecting fees than treating patients with basic respect. Save yourself the headache- go anywhere else.