As a new patient I arrived 15 minutes early, checked in, gave the receptionist a large package of papers that had been mailed to me, and even spoke on the phone to their insurance billing dept to make certain my insurance info was accurate. I was taken into the exam room about 10:15a which was my appointment time. After BP & etc by the nurse I began the waiting. I could hear a woman saying hello a few times as other exam room doors open & closed. At 11:20a I put on my clothes to leave, stopped at the reception desk & told the attendant that I had waited over an hour with no feedback or explanation from any staff member. She looked at me & said "oh I think you're next......what's your name again?" There was no one in the waiting room when I arrived and the office was very quiet through out the time I was there. When I walked out over an hour later there was only one person sitting in the waiting room. As I said, I could hear doors opening & closing & a woman's voice saying hello with each opening. The point is, there did not seem to be any kind of emergency. There are too many specialists available these days that make a patient a priority. It doesn't take much -- stick your head in my exam room, say you know the doctor is late, would I want to wait and oh by the way here's a magazine, or would you rather reschedule? There it is -- 20 seconds is all it would have taken to make me feel a little easier with the situation. I won't be back. read more
