A recent visit to Advance Foot Care Center proved to be a good choice with David A. Sapperstein, longtime DPM in Lees Summit & Osage Beach, Mo., however the Lees Summit location lacked courtesy from a young front desk employee (left a Real BAD taste in my mouth as the first impression of any business is EVERYTHING)!
This young female lacked professionalism & common courtesy which is a very poor reflection of the Dr.'s office & is NOT what I am used to (even in the midst of a Pandemic). I was not greeted & I felt I was a bother. This was a Horrible feeling as a FIRST TIME patient & if my feet were not bothering me so bad I would've exited, stage left immediately! This person was not at all pleasant as I was nonchalantly handed paperwork. Upon completion of it I kindly asked for a copy of one of the forms & was looked at as if I was Frankenstein. Is it no longer customary to ask for a copy? If so, she could've shared that (nicely) & I may have been alright. I really should've stopped her right there as she was initially given a pass for her unprofessional behavior & curt attitude. I held my peace, but believe me, by now my blood is Boiling!
Dr. Sapperstein was pretty much on schedule & when called in the assistant that GREETED me was nice. Dr. Sapperstein was personable, professional & had a welcoming bedside manner which made me feel much better.
The entire front desk experience was cold. Before leaving I had to make another appointment & still the same funkified attitude. Unbelievable! Bad day for her? Maybe. How bout that's not MY fault.
Office Manager (or even Dr. Sapperstein) please have a conversation with this employee on the importance of showing kindness to patients & being a better representative of your office/business. It really DOES matter. I'll sign off with appreciation & a 'Thank You' for taking care of my feet. YOUR good/long standing reputation proceeds YOU. read more