Bob did an excellent job in replacing our leaking faucet. He's knowledgeable and even went above and beyond by calling the customer service to request for a part that was missing when I purchased the product. I would definitely use them again in the future and highly recommended. They're also reasonable in terms of service charge. read more

I had 4 plumbing issues that needed to be fixed from clogged drain/toilet to faucets, and Robert and Nick were wonderful! They were prompt, skilled, and did a great job explaining everything. We highly recommend them. read more

Robert arrived on time and did a great job repairing our bathroom faucet. He explained what was needed to replace the parts. He completed the job efficiently. Santucci plumbing does quality work read more

Local solid plumbing company which my business has used for years. make them your 1st call.

My bathroom faucet was dripping. I was worried I would have to replace it with a new one which would require a lot of work since this is an older bathroom, an update I did not want to do at this time. Santucci was able to stop the drip and the faucet works better than it ever has! read more

We have been using Santucci for many years and trust them with all our plumbing needs. We found them listed as a preferred vendor by the Northbrook Chamber of Commerce long before Yelp reviews became a thing. When our water heater recently started to leak, they came out the same day and put in a new water heater. That is why we keep using them. They do excellent work and are trustworthy. read more

Have used Santucci for several years - sewer line clean out, new disposal, fix leaking plumbing. They show up on time and know what they need to do. read more

Santucci Plumbing is fabulous. When you call, the person answering the phone can help you immediately figure out what is needed. So much better than leaving a message for someone to call you later. They do a great job solving any plumbing/sewer/etc.. problem & have service second to none. Highly recommend. read more

I opened the door of the basement refrigerator for my morning pick me up and what do I smell but a backed up sewer. Not how I planned to start my day. Adam and Santucci Plumbing quickly came to the rescue. Their guys showed up on time as promised in less than 1 hour. They worked hard and pretty quickly. Rodding and videoing our situation to get everything flowing again. They were all packed up and gone in less than three hours. As crappy a situation as this was they did a wonderful job and we are once again flushing without concern. read more

Santucci Plumbing - The boys give my sewer line a colonoscopy. First they rod it they they video it. I can't wait to see this on YouTube. - Plumbing Near Me - Northbrook, Illinois

I had an issue with a leaky exterior faucet. Some other plumbing company wanted to charge 80 bucks for a " free estimate." Another went straight to "cut open a wall and replace it." Robert from Santucci started out with "let's see if we can fix it." I appreciate a company that treats customers more like your neighbor than a dollar sign. Highly recommend. read more

If you're female, get your checkbook ready. Made the mistake of having Santucci out to fix a part on a sump pump in our house that was for sale and we had moved out. Fixing the sump pump was what I explained to Santucci and all that was to be done... The plumber shows up and convinces Mrs. to buy a whole new pump. Perfectly reasonable if it needed to be replaced. The thing is, this guy wasn't the first plumber on the scene. Getting the part replaced was the recommendation of another plumber but he couldn't get to it in time. So I went with Santucci. So, this Santucci plumber installs the sump pump. It runs for a week straight BECAUSE IT WAS NOT INSTALLED CORRECTLY! That's right, we got "expert" recommendation from a guy who couldn't even install what he was selling. Think this same person had the expertise to fix what was originally requested? The pump ran for a week straight before Santucci came back out to fix it. If a sump pump runs for maybe 30 seconds at a time tops (prob more like 10 sec), it will last for years. Maybe on a rainy day it runs for a total of 10 min? 20 min? This one ran 24hrs/day for a week. A lifetime of use in a week! Santucci did show up with a different clearly more skilled plumber who had to reinstall the sump pump - hence 2 stars. When I called them on the wear and tear, they challenged that it was running the whole time - I was there - no question that it was. Their conclusion - NO DISCOUNT AND WOULD NOT REPLACE THIS NOW HIGHLY USED UNIT. I would recommend Santucci to people I really dislike. Buy you seem nice. Do yourself a favor and look elsewhere. read more

I haven't had a lot of experience with plumbing, but I know this can be an unreliable and underwhelming experience. Working with Santucci plumbing was easy and uncomplicated. They helped run drainage and do overall plumbing for a renovation and I am 100% satisfied with the job. Their workers were clean and courteous and always professional. I would highly recommend. read more

Santucci has been a great new resource for me. I've used them several times and have recommended them to my clients and everyone is always pleased. They are professional, respond quickly, give honest answers, and get creative with problems when they need to. Their prices are fair and they won't try to sell you something you don't need. read more

I think the quality of their work is excellent - if you're able to actually get someone. They did work for me last year and did a great job. So this year, I wanted to purchase two new toilets and have them installed. I have called them three times in the last six weeks and no one has gotten back to me with an estimate. Now I need to look for a new pluming service. Very disappointing. read more

Had them out to replace ejector pump and check valve. Had been quoted $650 over the phone. Guy came out, showed up on time. One hour later all done and total was $459 saving us almost $200 under estimate. Will definitely use again and recommend to neighbors and friends. read more

Burned out 20 year sump failed. Called at 9am and the plumber arrived and replaced the pump by 2pm. Great job.

I had an issue with my toilet I was prepared to fix myself by replacing the fill valve but upon attempting to turn off the water shut off valve I realized that it was not working. So, I could turn off the water to the house, then hope I replace the shutoff valve correctly as well (and if I don't the water would need to remain shut off until I figure it out or hire someone to fix it), or I could just hire a plumber. I chose the latter option and went with Santucci Plumbing. They sent a guy out the same day and had it fixed in minutes. They replaced the cheap multi turn shutoff valve with a more reliable quarter turn one, then replaced the fill valve with the one I bought much more quickly than I could have replaced it. I'm have a working toilet and my wife didn't have to go with the water to the house shut off for very long. We're happy and I would recommend Santucci Plumbing to anyone for their plumbing needs. read more

Will never use them again. Due to them not paying attention to the details of their work, they caused us a ton of stress.

Terrible experience - Not keeping any of their promises! I dealt with Adam, the office manager: 1) Prior to the appointment - Scheduled weeks in advance b/c I had to travel to the condo (high-rise) in Chicago. Sent pictures and details about the problem at the same time to make sure they will be mostly prepared (pending any unknown issues that may arise during diagnostic of course). 2) On the day of the appointment - I called in the morning into the first 10 mins of the given time-frame for the arrival of the plumber and told him that I am in the unit. He said the plumber may be late b/c of traffic and he had to stop by the shop to get some supplies. Called again towards the end of the time frame given, but after hearing from my painter (who heard it thru the front desk attendee on his way in) that the plumber came and left. So, the plumber was never in the unit to look into the issue. He claims that he knocked on the door - BS as I was right behind the front door, in the living room, waiting for him. In the same time-frame, my painter came and knocked and I opened the door immediately. Never received a call from the office manager or the plumber that the plumber couldn't reach me (you would expect that they would call, right?) and was leaving the premises. So, I called again - Adam started talking about all kinds of excuses that didn't make any sense - e.g., that they needed 2 plumbers for this kind of issue (really? you just figured it out now w/o even diagnosing the issue - your plumber never saw the problem), that he had issues with parking - really - no parking problems around the problem during daytime? That he will come back with a plan for the near future... 3) Post-disaster appointment: I had to call and follow-up few times - he never got back to me. 1st excuse was that he had to talk to his guy first to come up with a plan, never called back. Next time - His plumber is injured now and will take potentially few months for the next opening. I never even got to the point for them to look at my problem... no communication and no commitment - terrible! I wasted a lot of time in travel with no results and more headache. read more

Santucci replaced the sump pump in my house. Their quote was the cheapest out of the 4 I got, but the quality of their work is among the best I have had for plumbing. They were able to schedule the work very quickly. The plumber that came was very polite. He tested the system thoroughly afterwards, and he cleaned up the site very well. He even spared a few minutes inspecting a faucet problem that I had and gave me some advice. I got concerned when the pump started to run nonstop about a month later. I was afraid that they might not guarantee their work. But as soon as I called them, they again very quickly sent the same plumber over at no charge. He removed a piece of wood that got into the well and prevented the sensor from working. The pump has been running fine sine then. The whole experience has been pleasant. I would definitely used them again. read more

Excellent work performed by Robert from Santucci. He arrived within the designated appointment time, quickly diagnosed the problems, and completed the repairs in a timely and professional manner. Robert took the time to explain in detail what each problem was and upon finishing the job made sure the area where he had been working was cleaned up. I will definitely call Santucci in the future and recommend him to others. read more

Total crooks. Not only did they recommend service that was completely not needed they also grossly overcharged us. I finally realized that I was getting taken advantage of after I received a second estimate and a proper explanation of exactly what was going on. I don't know much about plumbing but after this ordeal I realize how easily it is for a company like Santucci to defraud you. I dislike leaving a bad yelp review unless it's totally warranted, and in this case it is. Stay away from Santucci and make sure whomever you end up with is clear and trustworthy. read more

My dad has been using Santucci for all of his rental properties for years and years. I had a nightmarish experience with a different plumbing company earlier this year. Long story short the OTHER company charged me an arm and a leg, had me sign a 5 page waiver of my rights for the work to be done, and then did such a shoddy half fix that the joint was leaking within the month. Enter Santucci - they came in and fixed all the piping under my kitchen sink and charged me less than half of what the other company had charged. read more

Plumbing services are very professional but it takes too long for checks to be processed sometimes. Love the products, the neatness and courtesy, the cleanup and promptness. read more

This crew is great! They came to my place today to find a dripping hot water heater in need of replacement. Within 3 1/2 hours, the job was done. They left and returned with a new water heater and didn't waste anytime. Upon completing the job, they not only put everything back where it was and cleaned up, they insisted on fixing my pantry door that was never working quite right. I highly recommend Santucci plumbing. read more

Did an amazing job after our pipes froze and then burst!!! Adam was great- responded very quickly and got one of his plumbers round within hours. Dustin was very calm and super professional when finding and fixing the leaks! They did an awesome job and I would highly recommend to anyone! read more

When we purchased our home last summer from a little old lady who lived there since it was built in 1970, we inherited a number of things. We got 40+ year old shag carpet. Consider how much dead skin had flaked off and found it's way into that carpet over 40 years! Gross. And stinky. We inherited plastic tubing that brought our sump pump water into our back yard. Fun. We got wood paneled walls, a green toilet, and plenty of wallpaper. It was our dream house. We also ended up inheriting Santucci Plumbing who scoped the main sewer line and confirmed it was in decent shape prior to closing. They now solve all our plumbing needs including a gut rehab of the kitchen and master bathroom. The house looks (and smells) a lot better now and I recommend Santucci Plumbing for professional work and fair pricing. read more

I had Robert out to fix a leak (third plumber that came out). He was able to spot the leak, communicate what was happening, and was clearly very capable and really knew his stuff! He was cost conscious and fixed the leak. Will definitely be calling Santucci for any plumbing needs and asking for Robert again! Highly recommend. read more

Have had Dustin from Santucci out twice to work on things in the house we purchased this summer. Very impressed. Great service from Santucci! We will be using them again for our plumbing needs. read more

The hot water heater went out. Called around 9 AM and they were at the house by 11:30 AM.. Service was great and the installers were very professional. We would definitely use them again for our plumbing needs. read more

I called Santucci in the evening when I discovered a leak in a water shutoff valve in our basement. I had not worked with them in the past but our long-time plumber had retired. Adam returned my call first thing the next morning and within a few hours, one of their plumbers showed up and repaired the valve by filling it with packing. Later that evening, it began to leak again and Adam had someone return first thing the following morning. He repacked the valve, this time fixing it permanently. Santucci took the conservative and less expensive approach to the repair. They could have said, "we have to replace the valve," but they didn't. They worked quickly, efficiently and with integrity. Their response time was great and they stood by their work, insuring that the repair was done properly. I'm impressed and happy to say that I've found a new plumbing company I'm comfortable working with and recommending. read more

I'm in Highland park and had been using a well known local plumbing company and felt I was perhaps paying too much for less than quality work. I decided to try a new plumber and picked Santucci based on the reviews here. The crew they sent was very courteous and professional, and did a very satisfactory job. The only mistake they made, and not a small one, was that they unplugged my freezer while working in the basement and forgot to plug it back in. All the food spoiled and my wife was not pleased. So why five stars? When I called them, they were very quick to apologize, and pay for the food AND the time it would take to clean out the freezer. Even good companies make mistakes and I think the difference between a good service company and a great service company is how they handle their mistakes. read more

I'll start by saying that we have used Santucci for years until now and had been happy with their work on several installation and maintenance calls... until this spring. This past spring, I realized that a hose had remained attached to an outside spigot on our home through the winter (ugh!). I knew this was bad in cold Chicago-land. When I tried to turn the faucet on, drips came from the knob. Not good... so I hired Santucci to come out and help me fix it. I was upfront with what caused it and let their guy go to work. He fixed the drips coming from the knob (installed vacuum breaker) but must not have tested the faucet fully. When I went back to use the spigot a few weeks later, the pressure was very low. I tried attaching a different hose thinking that maybe that was the problem, but even with a new hose and the faucet turned on all the way, there was still little pressure. I went inside to call Santucci to come take a look - and while on the phone with them, I HEARD massive amounts of water pouring down in my basement! The pipe to the faucet had burst and the plumber didn't turn the faucet on fully to notice! (Which is an obvious thing to check for a plumber since they know what leaving hoses on spigots during freezing temps does! And now I know too!) They talked me through turning off my water main and they sent a more seasoned plumber out to address the issue... and he fixed the bursted pipe and told me to call their company's water mitigation/restoration company to have the mess fixed up. It was obvious to him that it was their mistake. So I had to tear out carpet, drywall, trim, etc (we had JUST had the basement refinished) and I attempted to communicate with Santucci (owner, Tony, via phone and email) the whole way (sending quotes, keeping totals). Only after the repairs had been made, did Tony tell me that they were NOT going to reimburse me. Not even a little. They said my home owner's insurance should cover it. What?! THEIR insurance should cover THEIR mistake! It was because their plumber that didn't fully test the faucet when I had hired them to help fix it! I may have had a little water in the basement otherwise... but the massive flood that I had could have been avoided! So I had to pay more than $3000 for water mitigation and rehab. I understand that mistakes happen... but how companies and people respond to their mistakes is very telling. I'm sad to see a local Northbrook company neglect customers in this way. read more