Put our patio up, which they did a fantastic job. BUT according to Maricopa County, it should've…read morebeen permitted. Now I need a permit for the cover signed off, before I can get my RV garage signed off. Called numerous times. And was met with "I'm working on it" or no answer no response. I just really wish they would've communicated that permits are need. Beware if you're planning other projects. Please, please, please, Lifestyle, help me!

Great experience with this company from start to finish. Nate was very knowledgeable and honest…read morewith advice on the patio cover. Price was fair and installation happened sooner than expected. Very professional, personable, and high quality work. Clean up was perfect. You would never even have known they'd been here except I now have a beautiful patio cover! Highly recommend.

My with Royal Covers was positive from beginning to end. I…read morenever felt rushed or pressured to buy. I met with Peter who came to my house, gave me an estimate, and helped me figure out what sort of cover I wanted. He also helped me easily arrange financing for the project through a se one party. Jonathan worked with me to find a day for installation. And my install team, led by Preston with the help of Chris and Tim, were top notch: polite, professional, and easy-going. What most important? I love my 15'x17' lattice pergola! I highly recommend Royal Covers.

No! Outdated representatives ...did not seem on top of ordinances. Permits or measuring for…read moreprices. This company needs to update their sales into this century!

I would like to thank cool patios for building my patio after several companies i will not mention…read morerefused to build my new patio attached to my existing lattice patio. Edgar was a very nice, polite, neat, and always on time. I would definitely refer them to everyone.

He came out and did a great job. Did good work in an orderly fashion. My patio turned out great. He…read morewas flexible. Great person to work with.

Brad Honest and genuine provider for the right service, he fixed my awning the right way and the…read morebest he could with fast and clean service. Highly recommended

We needed our pergola refurbished and Brad responded quickly. He got us our quote, and we chose his…read morecompany over 2 others. His team repaired what they could, and replaced what was needed (others told us the whole thing needed replacement. The work was done quickly and looks great. I would use them again if needed.

I had to shades put on my home. Both do just what I wanted them to do. What more can one asked…read morefor. shademasters listen very well and do just what you ask for. I will call again if i need more shade

Excellent Sales, Poor Workmanship, Ignored by the Company…read more I found AZ Shade Masters at a recent home show and was impressed with their presentation, product, and information about pergola options. I obtained bids from four firms and AZ Shade Masters provided a detailed and competitive bid for my planned 4K Aluminum pergola. Unfortunately, the installation is where things went sideways, and AZ Shade Masters ignored my concerns: 1. White caulk on the roof is visible from ground level - The installer advised "I" can fix this by painting the caulk with matching spray paint, but it may take several coats. 2. Closer inspection with a ladder revealed caulk haphazardly applied with drips left wherever they fell. 3. Frame beams were cut too short, and gaps are filled with wide beads of painted caulk. 4. Metal shavings were left in the rain gutter along with a metal scrap cut to allow water drainage. 5. Gussets of unequal length were accidentally installed requiring the correctly sized shorter gusset to be replaced to match the longer to avoid leaving exposed holes in the posts. The installers had the design plan in hand but suggested they could install my pergola however I wanted. I stressed several times they should follow the plan and was forced to correct them when they attempted to deviate (for example: eliminating gussets when they were to be included and sloping the frame beams instead of installing them level). One even suggested I was "OCD" for insisting they follow the plan. (I DID accept one of their suggestions and shortened the pergola height by six inches which was a solid recommendation). After discovering the caulk issues, I texted photos to both my salesman and the company manager. I also left voicemails and a message with the showroom. I connected with the salesman who advised some aspects of the caulking are "normal" but not all and he deferred to his manager for any remediation. I have heard nothing since from AZ Shade Masters. While the crew was personable, installation quality leaves much to be desired (the photos speak for themselves). I should note the installers have the customer sign a form that there are no concerns after installation is complete. I signed as I was largely satisfied and the pergola looks good at first glance, but closer inspection reveals issues not apparent from ground level. These issues combined with the lack of response from the company prevent me from recommending AZ Shade Masters.

oseph Bonacci on ChamberofCommerce.com…read more Nov 2nd, 2025 image The Company owner Steve Mayfield stated there was a 2-year warranty on the installation and materials. We attempted to contact the company (Steve) several times, but he has never responded. We needed the sunscreens fixed which are loose. He was fast to respond when he wanted to be paid to have the porch encloser installed but will not respond to make repairs. We will never use this company again. He might have been good several years ago but not in 2025. Deeply Disappointed

Would recommend Steve to anyone looking to have an awning installed for shade. He was very…read morecommunicative, informative and affordable. Will use him in the future.

Unfortunately this company gets 1-star because they do not stand behind their work. We had a ~$30K…read moreinstall on a huge 4K Aluminum Ramada, you would think that would qualify to be a good customer and if something went wrong they'd fix it. Well, all of the electrical wiring in the lights of the roof of the Ramada need to be repaired, and although Alonso initially said he'd fix it, he has now disappeared not returning calls or messages for weeks. An electrical company came out and quoted us about $900 to fix it, so unfortunately we will just have to pay out of pocket to get it done. The Ramadas are cool, but if something goes wrong don't expect any resolution from them.

Be a man and take accountability ... "YOU" do not have the communication skills to run a business…read more YOU NEVER returned emails, phone calls, texts, etc., and YOU "decided to pass" because you "can't handle the work" because you're team left. Your response is a deflection of the truth and a total lie. A good boss keeps his crew and a good business man returns calls ... you're neither. Time is our most precious commodity in life and you wasted six months of mine. There are too many hard working people out there running reputable businesses, you're lack of professionalism and communication will surely make it difficult, if not impossible to survive in this industry. A win for hardworking people that need and deserve a reputable business to help them build their dream landscape.