Best service I have ever had, including every dealership…read more Prompt on their work, and stand by their service.

I just wanted to say Thank You!.. for going above and beyond on getting my 08 Mercedes 4-Matic…read morerepaired! My wife and I were on a 10 day road trip when the suspension compressor went out. From my first phone call to Alex, my whole experience was GREAT! You were able to diagnose and repair the problem same day and get us back on schedule on our trip. Markus...my only complaint is that you are 893 miles from my home and I will not be able to make you my new mechanic!

I am highly impressed with the guys and the customer service regarding their service/repair…read moredepartment. Took my 77 year old mom there today to get a maintenance dash light inspected. Omar and Adrian explained the light was simply a service warning light (change oil) that the quick oil change guys never reset and they quickly reset it for her. Omar also replaced a battery in her keyfob that opens the doors, trunk, locks it etc. She had the wrong battery so he exchanged it out for her at no cost. I will always use this place from now on for any Toyota repairs or service. Very helpful, good, decent folks here.

I I we were…read moretraveling from Phoenix. When we got into town I noticed my tires were low. I drove 3 miles to the service center at Toyota. There were three men working at the scheduling desk. I asked one if someone could check my tires. He said they were closed, although the published info says they're open until 6 on Friday. I drove to the back service area. I asked the only person there about checking my tires. He said they were closed. "I don't know what to say," he said. Either did I. I drive down the road to Big O where the nicest young man took care of my tires, Thanks for nothing, Toyota.

UPDATE: Today my wife and I made another visit after receiving a call from sales manager David. He…read morearranged a visit with salesperson Jessica, who was just wonderful in every way. We purchased a 2024 Jeep Rubicon at a great price. Jessica took her time and answered all of our questions. We never felt rushed. This is how the purchasing experience should always be. Visit them and have David or Richard set you up with one of their great salespersons. In a prior visit, we dealt with Gilbert, who reminded us that he didn't get paid by the hour, and refused our request to take a test ride of a vehicle similar but not exactly what we were looking for unless we could provide some assurance that we would "most likely" purchase the vehicle. Salesmanship 101: Always cultivate your customer. If they don't buy today, treat them well and they may come back and purchase another time. Cultivating a customer should always be "worth your time". Fortunately, David called me the next day, on speakerphone with another manager and a few others to apologize for Gilbert's treatment of us, and assured us that this is not how their salespersons are trained to treat customers. I'm so glad David called and remedied the situation. David was sincere. You could tell he was genuinely concerned, not just due to my original review. The dealership, David and Jessica have my respect and have earned a loyal customer. Today was a win-win day.

The service department here is horrible. I called, got an appointment and what a mistake. I could…read morehave taken my jeep anyplace for a key fob. After 4 hours (I was told it takes 45 minutes) the fob does not work. I went by yesterday to have it actually fixed and was told to make an appointment. I paid WAY too much for the key fob to be brushed off. I was going to purchase a Grand Wagoneer however I refuse to deal with this place so I have decided to buy the Lexus!!' You should be ashamed!! The worst is my key fob doesn't work!!

Great place. i have had my honda fit car for close to a year and it was such an easy and wise…read morepurchase. Eddie is awesome and soon i will return for oil change. GLC well deserves the high ratings and highly recommend great little cars.

Beware of what the salesman offers for warranty. 10 days after purchasing car engine light came on…read more Went to O'Reilly's auto for diagnosis. Vapor leak issue. Owner of GLC said I could drive it like that. When I went there to get it fixed the mechanic was not there. Only Friday and Saturday. Cruise control stopped working and tire sensor too. I came back later and they said we're not fixing it yo waited too long. They are just want to sell cars. Not provide adequate mechanical help. Do not trust what the owner says. Get it in writing not verbal agreement.

They did a great job of getting me the new car I wanted, with the features and colors I wanted…read more There was no pressure, no upselling, no flim flam. I had questions about maintenance and one of their very astute technicians was happy to have an in depth conversation with me over the phone, explaining the engineering behind my questions. The popular model I chose took some time to arrive from the factory, but the wait was well worth it. During that wait, when questions came up, I received enthusiastic assistance from several other members of the sales staff, even though I was another salesperson's customer.

I had an appointment to have our car checked out before a long, upcoming road trip at Honda of…read moreSanta Fe this morning. I was a little worried because I'd read some negative reviews of the place. But it was a great experience! Josh greeted me and was friendly and professional. He told me my wait time would probably be an hour and a half. Under an hour later he came into the waiting area and said my car was ready. He went over the inspection they'd done, pointed out that the tires were in fair condition and that the engine air filter would need attention in the near future. He did not suggest, much less pressure me, to take care of those looming issues today. They topped off the fluids that needed it. When I asked how much I owed, he said the service was complimentary!

Not very knowledgeable at all. They fix things that's not broken and neglect what the car was…read morebrought in for.

I took my truck (which I purchased there back in 2020) to have a mouse nest and a dead mouse…read moreremoved from the cabin ventilation system. They love to build nests above the cabin filter, and I have no idea why. This is the third time ive had to get these nests cleaned, but its the first time i've taken it to Nissan Fiesta. I had a scheduled appointment at 2:30 but they did not start working on it until about 2:45. I spoke with the (single) guy assigned to the job. It was just one person working on it. I was told it would cost about $500 and that the labor rate was $180 per hour. I got a call at 4:55pm that it was done. The charge? $780 with $605 billed for labor. It was physically impossible that they could rack up that much labor as (1) the truck was only in their hands for less than 2.5 hours and (2) only one person worked on the truck. 2.5 x $180 = $450, not $605. The last time I had to get the mouse nest removed, I took it to another mechanic and a car detailer. I was able to get it fully cleaned and immaculately detailed, and the oil changed for hundreds less than what these guys charged me. As I was there trying to argue my point in disbelieve, another guy was trying to figure why his bill was so high--they were charging for a part but would not break out the cost of the part. Be warned. These guys are skimming labor hours through a deceptive process of assigning labor to each part and they are not honest about it. I tried to argue my point but best i got was 10% discount. Follow up: After the very strong scent wore off which the sprayed into my vents (which they charged me $200 for), it is clear that they did not resolve the problem. I just spent the morning fishing out more nest material from the vents. I've also now discovered that my AC button is now broken and the manual is missing.

I highly recommend Will Prokopiak when you purchase a car from Subaru Santa Fe!…read more I found a used Hyundai on the lot in great condition. I didn't feel that he was trying to scam me nor pressure me into a car I didn't want. I worked with him in the past on getting myself into a car, but I didn't believe I was ready. Now I have a car I love and enjoy! He was patient and understanding throughout the whole experience.

We have unfortunately had a lot of issues with Subaru Santa Fe. I have had to work with many of the…read morepeople in the service department and have not yet had an experience where they communicate well or take accountability for unresolved issues with my car (2020 Subaru Ascent). Several months ago, they told me I had an oil pan leak, so I left my car with them for about a week for them to fix it. Then I returned for my regular oil change and check up about six months later and they told me again that I had an oil pan leak. They tried to get me to pay for that again, even though it became pretty clear this was unresolved or repaired poorly by them to begin with. Now my car has broken down on the side of the freeway, and I had to have it towed to their service department. It has been there for about two days and I have not had a single update on what might be wrong with it, nor can I get a hold of anybody who might know. I do not have faith that they will be able to fix the problem or be transparent on exactly what the problem is. I do not recommend Subaru Santa Fe service.

don't bother if you want to sell your car to them. they offer below kbb. lowest offer in town…read more don't waste your time.

We recently purchased a KIA Telluride from Santa Fe KIA. Our salesperson was Jaquelin Galaviz. We…read morewere very satisfied with the Dealership and the employees. Jaquelin Galaviz was very personable and helpful. She showed us the vehicle we had asked to see and allowed us to drive it. She explained many of the features on the vehicle. We ended up purchasing that Telluride. Jaquelin went through the vehicle with us when we came in to pick it up. She went through all of the features to set up the features and made sure we wanted those features on or off and exactly what those features do. She was very patient and thorough. Jacquelin also followed up with us the next day to see if all was well and if we had any question. She gave us her contact information if we needed anything. We were very pleased with the purchase and Jaquelin was helpful, informative, and personable.

Went in for a scheduled test Great customer service…read more Every question answered I recommend

I noticed that there are a bunch more bad reviews. The owner of the dealership seems more…read moreinterested in flaunting his own collection of Mercedes than in taking care of his customers. He obviously thinks he has a turnkey business because his involvement is minimal. In fact, it is a shit show. I second the fact that the sales manager seems to think he is a gift from God. In reality, he is a typical slimy little salesman. I tried to sell my car which I originally bought from them and **of course** they nickel and dimed me. Mike the Magnificent (MD Moron) actually said to me " of course I have to make some money on it so I can't give you what Carvana would." don't shop with these people. They are thinking about themselves and not you, the client.

Earlier today, I went to this dealership Garcia Volkswagen of Santa Fe and the experience was…read moreunpleasant. This dealership is shady and most of the staff that I interacted with today was manipulative and gas-lighting. I have been looking for a new vehicle for over a year now and have done numerous research on Volkswagen Taos. I found a gorgeous pure white 2022 Volkswagen Taos on this lot going for $20,500. I reached out to this dealership yesterday (Friday) to confirm that they still had this vehicle on the lot before I made the trip to Santa Fe. I specifically asked in the message if they could *email* me on the confirmation and what the out the door (OTD) price was. I received a *phone call* instead of an *email* from Art (sales Manager) and *only* a confirmation that the vehicle was available. I made it to the dealership this morning (Saturday), I test drove this vehicle and was wanting to purchase it. I already had a pre-approval from my Credit Union (CU) and this speficifc dealership was listed as their preferred dealer (which is why I even came out to Santa Fe). This vehicle was well within my amount of pre-approval. I was not over the amount, nor was I trying to waste the dealership's time or resources. Actually, I was hoping to avoid the drama and shady business by using a dealership partnered with my CU. Unfortunately, all I got was shady business practices, runaround, time wasting and gas-lighting experience. When I asked for the OTD price I was given the price for "another" vehicle on the lot, going for a total price of 23k. I looked over the breakdown price and questioned why the car was for $22k instead of $20,500 as advertised on their website. The salesman had asked me where I was getting this information from. As I was trying to show the salesman with my phone the vehicle price for $20,500. The vehicle was removed from their website. Luckily, I had taken a screenshot of this vehicle with the price and was able to verify my information. The salesman went back to tell Art the discrepancies, when the salesman came back with the 'actual' price of the vehicle I was inquiring about, he had followed up with a lame excuse stating 'Art hasn't had his coffee yet.'. When negotiations started, instead of Art coming down to help his staff- another staff member came to tell me that I was being unreasonable. He did not know the whole story of how we got from point A to Point B, he would not let me or the salesman explain that Art destroyed my trust. This staff member would not meet me in the middle of talking down the price. The staff member told me that I needed to make a better offer to them (as if they are the ones trying to buy a vehicle from me). I walked out. If I went through the pains to get pre-approved and went through 'trusted preferred dealership' from my CU. I shouldn't be given this runaround, lying and gas-lighting experience. I was trying to get a car that I could afford within my budget and not something over my pre-approved amount. It is also shady to remove a listing on a vehicle that someone is attempting to purchase and try to change the price of said vehicle. I am also one to follow up with proof please see attached photo's. 1.) The vehicle's price listed on the website, 2.) The unfounded page of said vehicle in question (Also the original link of the vehicle [https://www.volkswagenofsantafe.com/used/Volkswagen/2022-Volkswagen-Taos-for-sale-santa-fe-nm-98ed65dbac1816f184c8d2cb5716c46e.htm]). 3.) As of Saturday 01/18/2025 01:30pm this is the used vehicle on 'currently' on the lot which does not include this vehicle.

The cure = kindness! Isn't it great when you find it from strangers, in person or on the other end…read moreof the phone when you are away from home? Shout out to Vivian and Waldo for their friendly professionalism when I called just minutes before closing on a Tuesday with a need for coolant. We were 11 miles out from Santa Fe from New Orleans when the "add coolant light" came on. We were able to make the purchase over the phone and it was waiting for us when we got to the dealership. They communicated with us clearly. They worked as a team to help us. Because of their humanity, we solved the problem quickly and safely. They helped our trip stay on track and we will always remember them with appreciation!