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    Santa Barbara Aviation

    5.0 (1 review)

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    17 years ago

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    American Airlines - SBA to Phoenix missing a first class passenger who watched every passenger board.  You can't make this stuff up.  It's too dumb.

    American Airlines

    1.5(21 reviews)
    0.6 mi

    Customer service, compassion, theft…read more Bought 2 biz class seats from Logan to LAX. For 1250 each. When we got to the gate they actually sat us in economy. So I requested a refund. AA refunded 500 per ticket, meaning we paid 750 each for tickets that routinely go for 150-225. They told me that the price fluctuates a lot and 500 was sufficient. I have never seen a one way economy ticket for more than 175 in the 2 months since. Terrible terrible company

    I really expected more from American Airlines today. I'm a hard person to anger and I got close to…read morethinking about behaving badly (yelling, slapping a fool). Luckily, I'm a classy guy and I'm sitting in my truck right now, and not jail. The thing is, I worked in banking for many years, and I know that solving someone's problems is not only helpful, but it's the right thing to do. I arrived 45 mins before takeoff with only a carry on bag. Santa Barbara has a small and convenient (when hosted by non-moronic kind men and women) airport. Downstairs I tried to check in and the lady said "you better just run up so you don't miss the flight". I got through security and they had only begun boarding. I bought a first class $500 ticket but was treated like I should be punished by smirking rude employees who appeared to get off like rent a cops. Siting policy and telling me I could not board while I watched 50 people walk past me when they simply could have said "your boarding pass should be in your email". I was so flustered it didn't even occur to me. But these people were so excited to kick someone off a flight, they didn't attempt the slightest workaround for someone who bought a "first class" ticket. What does "first class" mean? I'm not a snob. I paid extra for what believe are unkind, unhappy people, who get off on ruining someone's day. I have never understood why someone who doesn't like people works in customer service. They offered to rebook me with the plane sitting there and I ignored them because I had already rebooked, and have my boarding pass ready because the lady on the 800 number simply said "check your email- your pass is there". What idiots. Three people would rather rebook a first class ticket holder than simply print or remind him where his ticket is. They sited policy. I worked corporate for many years- top customer service reps know the exceptions for policy. I guarantee you a different happier person would have let me on because I've seen it happen. I begged the guy. He was half my age, seemed smart, but he was a bullied person and carries his subliminal childhood trauma in his work vest. The original person who told me to run upstairs is the one that screwed me, because she knew the workaround, but never appeared upstairs to complete her helpful mission of getting me on a simple 1 hour flight. This whole thing was so stupid I can't believe it even happened. Who would want to have this happen to someone? He's lucky I'm not a gang member cause this type of policy is going to anger the wrong person which makes airports unsafe for all of us. Get a clue guys - treat people with respect. Shit happens and I wasn't that late. After this flight I will go back to United, because American is starting to look like Southwest. Picture below is my plane leaving without me.

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    American Airlines
    American Airlines
    American Airlines

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    Residence Inn by Marriott Santa Barbara Goleta - Nice gym!

    Residence Inn by Marriott Santa Barbara Goleta

    4.0(102 reviews)
    0.5 mi
    $$

    As a Marriott Ambassador, I stay quite a bit in Marriotts. This is the first one that is going to…read morecharge me $300+ to depart early. With business, plans change and if I let you know well in advance of an early departure (before check in time that day and I am departing the next), I would expect some grace. My employees stay at this location about 100 nights a year! Tommy at the front desk did not care. Beware business travelers! Do not stay here if your plans might change at all!

    ***3.5 STARS*** Good…read morelocation, really friendly staff. This Residence has an unconventional layout compared to other Residence Inn, and although it can seem labyrinthine at first, it got easier to find my day around. The facility seems modern enough, and if you get a room on the first floor facing the courtyard, you can exit your patio door out to the fire pit, lawn bowling (?), giant chessboard, jacuzzi and pool. As a Gold member, I was quite disappointed that the room type I reserved (2 queens, 1 br) was not available upon check in, and I instead got a king studio. I normally would not care as much but I was traveling with my husband and daughter, and the sofa bed was not the most comfortable sleeping situation. The staff were uber friendly as the other reviews pointed out. Breakfast was adequate, and didn't feel crowded even at peak hours on Saturday morning. I'll definitely give this place another try in spite of my mild disappointment. I'll just make sure to call ahead of time and make sure I'll get the room I prefer next time!

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    Residence Inn by Marriott Santa Barbara Goleta - Living room with kitchen

    Living room with kitchen

    Residence Inn by Marriott Santa Barbara Goleta - The cute wall behind the lobby desk.

    The cute wall behind the lobby desk.

    Residence Inn by Marriott Santa Barbara Goleta - Master bath

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    Master bath

    Santa Barbara Aviation - airlines - Updated May 2026

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