Let me say this. I have been to hundreds of different airports over the years and as far as…read morecommercial airports go, this has to be the nicest One I have ever been to. First no lines anywhere, second it is super clean and very cool looking with all the architecture. You walk in the front door, to the right is the different air carriers with no lines, to the left rental cars with no line. Escalators up to security with no lines. Hello this place is the perfect airport.

I don't like flying out of Santa Barbara, because the airport is small, and one simple delay can…read moreruin your whole trip. One thing that makes 0 sense to me is that there is no shuttle to the long-term parking. I'm disabled and can't walk long distances. I had to walk for several minutes from this parking lot, which itself has handicap parking spaces (again, makes no sense to me), to the actual airport. On my way back, I couldn't walk to this parking lot. I was in a lot of pain (nerve pain in ankles), and an American Airlines's employee was nice enough to take me to the parking lot in a wheelchair. Her name is Louisa or Luisa. She rembles Frances Farmer. Please, treat her right. She's a great person. Still, fuck Santa Barbara airport for not being handicap accessible.

Travels for work and pleasure have taken me around world during which I've accumulated between…read more150-200 flights. Having flown several foreign and most major US carriers, I can soundly attest that United provides a very "meh" service; below average even according to US standards. Sadly, their recent notoriety does not come as a shock, though they're not always at fault. In contrast, my recent experiences aboard UAL were a pleasant surprise. Shortly after boarding their A319 from SBA to DEN, I was shocked to see the airplane lacked modern 'infotainment' features. Apparently, the company rolled out in-flight streaming service over the past couple years enabling passengers to utilize their own device for entertainment. This was my first time using this feature (via the United app) which turned out to work well. Both their app and website could use a professional makeover, however they're "good enough" for the stated purpose. Even the on-board internet was reasonably priced and was sufficient to send texts and photos. Though I prefer to fly American Airlines, I have to give credit to United for providing a comfortable travel experience. Flight attendants even abstained from ramming passengers with the beverage cart (which I've witnessed in the past), providing a friendly and efficient snack service. And kudos to the pilots for delivering us over 20 minutes early on way leg up to DEN! Over the long haul, the airline takes 3/5 stars. Now to mention United specifically in their SBA station: They deserve an easy 5-stars! Right in line with my overall SBA experience: staff was friendly, personable; check-in was quick and easy; boarding was a breeze; the facilities are well-kept; and I've never claimed my bags faster (less than 10 minutes). There is nothing really to critique here, it's just flying the way it should be:)

Flight: UA 4715 (SBA to SFO) Date: August 5…read more Scheduled / Actual Departure: 9:59 AM / 11:22 AM (Delayed over an hour) United Express has shown a noticeable drop in service quality and operational reliability, and this flight was a prime example. What should have been a quick, routine hop from Santa Barbara to San Francisco turned into a drawn-out, poorly communicated delay. Pushing back departure by over an hour for a flight that only takes 1 hour and 16 minutes in the air completely destroys any downstream travel plans or connections. When delays occur, basic communication and proactive assistance shouldn't be too much to ask. Instead, the response from representatives was indifferent, leaving travelers stranded in limbo with little accountability. If you rely on timely departures or expect standard professional customer care, look for alternative carriers or routes. United Express continues to fail to deliver on basic service standards.

Don't fly with Southwest Airline The worst The worst…read moreairline that you can travel, very unorganized every time we travel they have delays and very rude staff avoid traveling with this airline I email there headquarters but they don't care not apology very bad experience every time I travel with them but that is last time no more Southwest.

3 of 10 flights this year rebooked with only text message. 2 of the flights rebooked totally…read morecanceled. 1 of them they rescheduled me on a different day completely. They don't care about your schedule and rebook just close e Pugh to not pay you anything. Won't book on another airline. Crap customer service Nothing done so don't stay on hold for 15 minutes. Waste of time. I've been a Rapid Rewards member since the 90s and pay for a Southwest credit card. That's over. Not even cheap flights anymore just crappy service Used to be you get what you pay for now it's just rude

Simply put, Alaska Airlines is the absolute best!! I only fly Alaska unless I need to fly…read moresomewhere outside of their routes. Their website is user friendly. The app is easy to use. The customer service on the phone is super. The agents that check me in at all airports are fabulously friendly. I fly in and out of Portland and Santa Barbara often and appreciate how welcoming all Alaska employees are. Today I am flying out of Santa Barbara and Lynn assisted me. She's beautiful, friendly and funny. I know how stressful traveling can be and making customers laugh goes a long way. Alaska has done a fabulous job implementing Covid safety and kindly remind passengers of safety protocols. I'm committed to Alaska for the rest of my travel days!! Alaska Airlines is awesome!!

This was the first time my dad and I had flown this airline, and we were very impressed. We had the…read morebest service, and our attendant, Deirdra,took excellent care of us. We are asked, asked for a couple of drinks, and she immediately served the drinks. The plane was immaculate, very comfortable smooth,we were very impressed by the excellent Pilot. it was a soft-- flight. The flight was exceptional. Flight 866

Tonight 6/22/21, I experienced the most amazing service from an airline employee ever! I had to…read morepick up a blind young lady and her airplane arrived 30 min early. She called and asked where she should wait for us. I asked her to seek help to find a bench near the white loading curb. An American Airlines employee helped her to the spot with her very heavy luggage and waited with her. He asked for a description of my car and as we pulled up he flagged us down. He helped her to our car and then asked if we needed help with her incredibly heavy luggage ( full of medical supplies) . He loaded our car and made certain we knew how to exit. I didn't get Tall, Dark, and Handsome's name but he has restored my faith in the American airline and their staff. What a fantastic airport too. I will do anything to be able to use Santa Barbara Airport rather than the other more distant and crowded options!

Customer service, compassion, theft…read more Bought 2 biz class seats from Logan to LAX. For 1250 each. When we got to the gate they actually sat us in economy. So I requested a refund. AA refunded 500 per ticket, meaning we paid 750 each for tickets that routinely go for 150-225. They told me that the price fluctuates a lot and 500 was sufficient. I have never seen a one way economy ticket for more than 175 in the 2 months since. Terrible terrible company

Very proud to say that after a few years since the debacle of Contour Airlines and their reneg of…read morethe refund they said they would issue and never did; I HAVE STILL NOT FLOWN THIS JUNK AIRLINE and fly into Morgantown for $400 less. Stop flying Contour into Clarksburg and just go into Morgantown and save hundreds. Plus, you don't have to be treated like garbage by Contour when you do so.

I had a really nice experience with Contour Airlines. I booked a flight from Santa Barbara to…read moreSacramento a little over 2 months in advance for $99. After purchasing I got an email receipt but did not receive any ticket info. I figured the Santa Barbara Airport is so small and easy to work with so I'd have no issues, and I was correct. I got there an hour before my flight, walked right up to the desk, gave them my ID, they printed my ticket, I was the only one in TSA check, and I was at the gate in 5 minutes. All the airport staff and Contour employees were over the top kind and helpful. The plane boarded on time, they took our bags as we boarded and gave them back seconds after we landed, and the stewardess came buy 3 or 4 times for drinks in the hour we were in the air. She also had a snack basket with a variety of 4 or 5 different kinds of bars to choose from. Flying with Contour was a lovely experience and I'd recommend it to anyone and everyone, especially out of the Santa Barbara Airport. I believe the pricing to be fair, everything was clean, everyone was nice, and I would definitely fly with them again if given the option.

We need more capable charter solutions in SB. Kudos to Surf Air.read more

Private flying without price tag. They've made some great…read moreimprovements with consistency and are such a lifesaver for my commute!

Very punctual and super professional service. Highly…read morerecommend the service and the driver.

Mr. Singh went above and beyond and was able to assist me. (I live in El Paso) He drove expertly…read moreand took me from Santa Barbara airport to LAX. Furthermore, once I got home to Texas he was my only contact to help remedy a rental car key issue. He didn't have to help me as it had nothing to do with him as left the wrong key at the car rental. Luckily he gave me his card. I called him. He went back and forth for me to make sure Enterprise knew what was going on. He saw my issue through to the end. I had no other connection to Santa Barbara but him. I was in town for a wedding and everyone had left. I recommend you fully trust this nice, honest hard working driver with any transportation needs in the Santa Barbara, Goleta area. I shall always look for his lime green car when in Santa Barbara! Thank you Gurjeet Singh @ Maya Taxi!

Residence Inn Santa Barbara Goleta was a solid choice for our stay. We had a 1-bedroom suite, and…read morethe kitchen was genuinely helpful. The room and common areas were extremely well kept. Everything felt new. The complimentary breakfast was good, and they did a nice job making it family-friendly. They had free plushies for kids, plus a fun little game where kids can earn Bonvoy points, which kept them busy. The location was convenient, too. The main downside was the sofa bed. It was surprisingly uncomfortable. You could really feel the individual springs, and it felt like the mattress was worn out. I've stayed at a lot of other Residence Inns and I've never run into a sofa bed situation like this. Luckily this was a short stay, but it's something to keep in mind if you're relying on the pull-out.

We stayed at a ground level room 115, it was very dirty, dusty and the floors haven't been properly…read morecleaned in a long time. For almost $500 per night, I would expect to have a clean room for my toddler. I asked the front desk to have housekeeping come and clean the next day and when I returned at 8pm, no one had showed up to clean. They sent someone to clean in 15min which she only made the bed and took out the trash. By far this was the dirtiest hotel I have ever stayed in. The manager never called me regarding fixing this issue. I will not be coming back.