Review as a Private Pilot landing in Santa Barbara Airport…read more This is my second time flying into Santa Barbara and is always a delight flying into this airport. VFR pilots plan accordingly though, as KSBA is just right off the coast and can be socked in. Fortunately, the marine layer was just off the airport and I was able to land at 15R. Santa Barbara airport have commercial service. Taxiing around the airport along with airliners is always a treat. KSBA ATC has always been helpful to private pilots, especially those like me who aren't very familiar with the taxiways. Great city to fly in and visit and equally great airport to facilitate the getaway.

The last leg of our trip brought us to Santa Barbara Airport. I had not been in the area for years…read moreand had never flown through this airport, even though I grew up in the area. When I tell you this airport is small, I mean SMALL! It is also extremely easy to navigate. You definitely do not need the same amount of time to get through this airport as you would at a larger one. TSA is only one floor up, and we got through security very quickly. Based on our experience, you could probably arrive about an hour before your flight and still get through without a problem. Of course, I would still follow your airline's recommended arrival time just to be safe. Getting out of the airport is just as easy. You only have to go down one floor, and once you walk outside, everything is conveniently located right there. The Uber pickup area is directly across the street, along with taxis and bus transportation. You do not have to walk a long distance or search around trying to figure out where to go. The beauty of flying through a smaller airport is how quick and convenient everything is. The disadvantage is that there are fewer flights, and they seem to stop fairly early. There are also not many restaurants or shops once you get through security. My main complaint is the seating. The seats looked very old and sat extremely low. They definitely need to upgrade them. I do not remember seeing charging ports near the seats, although I cannot say for certain that there were none. The gate areas are also very small. When several flights are boarding around the same time, the crowds and lines can spill over into the neighboring gates. That can become confusing because you cannot always tell which passengers are standing in which boarding line or even which gate they are waiting for. Everyone we encountered was helpful, and the overall process was still a breeze. For some flights, you do have to walk outside across the tarmac to board the plane. The weather was beautiful while we were there, but I can only imagine that walk being a little inconvenient during bad weather. If you need to travel to the Santa Barbara area, I think it is worth paying a little more to fly directly into this airport. To me, it does not make sense to fly into LAX just to save a little money and then have to drive all the way up while sitting in that LA traffic. Who wants to do that after getting off a flight? Overall, Santa Barbara Airport was small, convenient, and easy to navigate. The seats and gate areas could use some improvements, but it was still one of the quickest airport

Flight: UA 4715 (SBA to SFO) Date: August 5…read more Scheduled / Actual Departure: 9:59 AM / 11:22 AM (Delayed over an hour) United Express has shown a noticeable drop in service quality and operational reliability, and this flight was a prime example. What should have been a quick, routine hop from Santa Barbara to San Francisco turned into a drawn-out, poorly communicated delay. Pushing back departure by over an hour for a flight that only takes 1 hour and 16 minutes in the air completely destroys any downstream travel plans or connections. When delays occur, basic communication and proactive assistance shouldn't be too much to ask. Instead, the response from representatives was indifferent, leaving travelers stranded in limbo with little accountability. If you rely on timely departures or expect standard professional customer care, look for alternative carriers or routes. United Express continues to fail to deliver on basic service standards.

I had a really great experience with United Airlines in Santa Barbara, Ca. I had a difficult…read moretravel day getting to Santa Barbara and then another passenger left with my suitcase. A mystery because my suitcase does not look like any other suitcase! My point is that Nia, who is a baggage representative with United sorted out what happened very quickly, called the other passenger and had my bag back at the terminal within about 20 minutes. Nia just makes United look so good.

Don't fly with Southwest Airline The worst The worst…read moreairline that you can travel, very unorganized every time we travel they have delays and very rude staff avoid traveling with this airline I email there headquarters but they don't care not apology very bad experience every time I travel with them but that is last time no more Southwest.

3 of 10 flights this year rebooked with only text message. 2 of the flights rebooked totally…read morecanceled. 1 of them they rescheduled me on a different day completely. They don't care about your schedule and rebook just close e Pugh to not pay you anything. Won't book on another airline. Crap customer service Nothing done so don't stay on hold for 15 minutes. Waste of time. I've been a Rapid Rewards member since the 90s and pay for a Southwest credit card. That's over. Not even cheap flights anymore just crappy service Used to be you get what you pay for now it's just rude

This was the first time my dad and I had flown this airline, and we were very impressed. We had the…read morebest service, and our attendant, Deirdra,took excellent care of us. We are asked, asked for a couple of drinks, and she immediately served the drinks. The plane was immaculate, very comfortable smooth,we were very impressed by the excellent Pilot. it was a soft-- flight. The flight was exceptional. Flight 866

Simply put, Alaska Airlines is the absolute best!! I only fly Alaska unless I need to fly…read moresomewhere outside of their routes. Their website is user friendly. The app is easy to use. The customer service on the phone is super. The agents that check me in at all airports are fabulously friendly. I fly in and out of Portland and Santa Barbara often and appreciate how welcoming all Alaska employees are. Today I am flying out of Santa Barbara and Lynn assisted me. She's beautiful, friendly and funny. I know how stressful traveling can be and making customers laugh goes a long way. Alaska has done a fabulous job implementing Covid safety and kindly remind passengers of safety protocols. I'm committed to Alaska for the rest of my travel days!! Alaska Airlines is awesome!!

Customer service, compassion, theft…read more Bought 2 biz class seats from Logan to LAX. For 1250 each. When we got to the gate they actually sat us in economy. So I requested a refund. AA refunded 500 per ticket, meaning we paid 750 each for tickets that routinely go for 150-225. They told me that the price fluctuates a lot and 500 was sufficient. I have never seen a one way economy ticket for more than 175 in the 2 months since. Terrible terrible company

I really expected more from American Airlines today. I'm a hard person to anger and I got close to…read morethinking about behaving badly (yelling, slapping a fool). Luckily, I'm a classy guy and I'm sitting in my truck right now, and not jail. The thing is, I worked in banking for many years, and I know that solving someone's problems is not only helpful, but it's the right thing to do. I arrived 45 mins before takeoff with only a carry on bag. Santa Barbara has a small and convenient (when hosted by non-moronic kind men and women) airport. Downstairs I tried to check in and the lady said "you better just run up so you don't miss the flight". I got through security and they had only begun boarding. I bought a first class $500 ticket but was treated like I should be punished by smirking rude employees who appeared to get off like rent a cops. Siting policy and telling me I could not board while I watched 50 people walk past me when they simply could have said "your boarding pass should be in your email". I was so flustered it didn't even occur to me. But these people were so excited to kick someone off a flight, they didn't attempt the slightest workaround for someone who bought a "first class" ticket. What does "first class" mean? I'm not a snob. I paid extra for what believe are unkind, unhappy people, who get off on ruining someone's day. I have never understood why someone who doesn't like people works in customer service. They offered to rebook me with the plane sitting there and I ignored them because I had already rebooked, and have my boarding pass ready because the lady on the 800 number simply said "check your email- your pass is there". What idiots. Three people would rather rebook a first class ticket holder than simply print or remind him where his ticket is. They sited policy. I worked corporate for many years- top customer service reps know the exceptions for policy. I guarantee you a different happier person would have let me on because I've seen it happen. I begged the guy. He was half my age, seemed smart, but he was a bullied person and carries his subliminal childhood trauma in his work vest. The original person who told me to run upstairs is the one that screwed me, because she knew the workaround, but never appeared upstairs to complete her helpful mission of getting me on a simple 1 hour flight. This whole thing was so stupid I can't believe it even happened. Who would want to have this happen to someone? He's lucky I'm not a gang member cause this type of policy is going to anger the wrong person which makes airports unsafe for all of us. Get a clue guys - treat people with respect. Shit happens and I wasn't that late. After this flight I will go back to United, because American is starting to look like Southwest. Picture below is my plane leaving without me.

I had a really nice experience with Contour Airlines. I booked a flight from Santa Barbara to…read moreSacramento a little over 2 months in advance for $99. After purchasing I got an email receipt but did not receive any ticket info. I figured the Santa Barbara Airport is so small and easy to work with so I'd have no issues, and I was correct. I got there an hour before my flight, walked right up to the desk, gave them my ID, they printed my ticket, I was the only one in TSA check, and I was at the gate in 5 minutes. All the airport staff and Contour employees were over the top kind and helpful. The plane boarded on time, they took our bags as we boarded and gave them back seconds after we landed, and the stewardess came buy 3 or 4 times for drinks in the hour we were in the air. She also had a snack basket with a variety of 4 or 5 different kinds of bars to choose from. Flying with Contour was a lovely experience and I'd recommend it to anyone and everyone, especially out of the Santa Barbara Airport. I believe the pricing to be fair, everything was clean, everyone was nice, and I would definitely fly with them again if given the option.

Very proud to say that after a few years since the debacle of Contour Airlines and their reneg of…read morethe refund they said they would issue and never did; I HAVE STILL NOT FLOWN THIS JUNK AIRLINE and fly into Morgantown for $400 less. Stop flying Contour into Clarksburg and just go into Morgantown and save hundreds. Plus, you don't have to be treated like garbage by Contour when you do so.

We need more capable charter solutions in SB. Kudos to Surf Air.read more

Private flying without price tag. They've made some great…read moreimprovements with consistency and are such a lifesaver for my commute!

Very punctual and super professional service. Highly…read morerecommend the service and the driver.

Mr. Singh went above and beyond and was able to assist me. (I live in El Paso) He drove expertly…read moreand took me from Santa Barbara airport to LAX. Furthermore, once I got home to Texas he was my only contact to help remedy a rental car key issue. He didn't have to help me as it had nothing to do with him as left the wrong key at the car rental. Luckily he gave me his card. I called him. He went back and forth for me to make sure Enterprise knew what was going on. He saw my issue through to the end. I had no other connection to Santa Barbara but him. I was in town for a wedding and everyone had left. I recommend you fully trust this nice, honest hard working driver with any transportation needs in the Santa Barbara, Goleta area. I shall always look for his lime green car when in Santa Barbara! Thank you Gurjeet Singh @ Maya Taxi!

This was the only hotel that had a room for us after we called every other hotel in the area after…read morea reservation mishap at our original hotel. The room and bathroom was also really nice and the staff were extremely accommodating. I would definitely stay here again.

We stayed at a ground level room 115, it was very dirty, dusty and the floors haven't been properly…read morecleaned in a long time. For almost $500 per night, I would expect to have a clean room for my toddler. I asked the front desk to have housekeeping come and clean the next day and when I returned at 8pm, no one had showed up to clean. They sent someone to clean in 15min which she only made the bed and took out the trash. By far this was the dirtiest hotel I have ever stayed in. The manager never called me regarding fixing this issue. I will not be coming back.