Simply put, Alaska Airlines is the absolute best!! I only fly Alaska unless I need to fly somewhere outside of their routes. Their website is user friendly. The app is easy to use. The customer service on the phone is super. The agents that check me in at all airports are fabulously friendly. I fly in and out of Portland and Santa Barbara often and appreciate how welcoming all Alaska employees are. Today I am flying out of Santa Barbara and Lynn assisted me. She's beautiful, friendly and funny. I know how stressful traveling can be and making customers laugh goes a long way. Alaska has done a fabulous job implementing Covid safety and kindly remind passengers of safety protocols. I'm committed to Alaska for the rest of my travel days!! Alaska Airlines is awesome!! read more

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This was the first time my dad and I had flown this airline, and we were very impressed. We had the best service, and our attendant, Deirdra,took excellent care of us. We are asked, asked for a couple of drinks, and she immediately served the drinks. The plane was immaculate, very comfortable smooth,we were very impressed by the excellent Pilot. it was a soft-- flight. The flight was exceptional. Flight 866 read more

Alaska Airlines - Airlines Near Me - Santa Barbara, California

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I will NEVER book a flight with this unprofessional company again. I will acknowledge that to be clear. My travel plans got delayed due to issues regarding my ride. That said. I was at the gate with 20 minutes to spare. I fly often and am very familiar with airlines making announcements and efforts to notify guest of boarding. When i arrived the attendants said, oh they pulled back the deck to get to the plane, a lie i could literally see it and informed them of that. I told them that i was unclear of check in details because I'd never flown with this airline and they were unclear via my email but security said they could assist me. Then the agent on the phone said how did you get they security, irrelevant. I paid for a ticket, was there prior to the flight departing and they could have EASILY, as the attendant acknowledged that i had a ticket. Assisted me and simply chose not to. Then lied and said i arrived with 12 minutes to spare when i called which is inaccurate. They additionally made excuses about the time they needed to load the plane. Santa Barbara is one of the smallest airports. I made it thru security in exactly 8 minutes. I have never had an issue like this with another airline. I would NEVER recommend Alaska to anyone. Save your money, time and frustrations and stick with Southwest United or Delta. Alaska is trash. And they should be ashamed of their practices and customer service! read more

When I finally got to my destination (after 2 flight delays), I found that they'd destroyed my best suitcase (original cost was $350). Now, after waiting 2 weeks for their determination, they have informed me they will not offer any compensation at all for the suitcase. I would not fly them again. read more

My cruise to Alaska was cancelled by Celebrity Cruise line due to COVID 19, so I contacted Alaska to cancel my flight back form Anchorage to LAX, but they want to charge me $125/ticket because the flight is June 14 and they only forgive cancel fees for flights before May 31. Little Westjet allowed me to cancel my June 5 flight from LAX to Vancouver for on fees. Alaska should be ashamed. I'll never fly Alaska again. read more

I fly Alaska whenever I can and always receive good service. The check in agent was friendly and professional. The TSA was a pleasant change from the usual crowds and rudeness. These people were great! Flight was good and the extra legroom in premier seating was well worth the upgrade. Super wide seats and very comfortable. As an added bonus nobody was seated next to me. The Embraer jet was efficient with a very short take off range. Beautiful flight to Portland. read more

If I could rate Alaska Airlines zero stars, I would. My experience was not recent, but I will never fly with them ever again. For one thing, they're one of the many companies that claims to provide great customer service. Read my story and see what you think. Travelling with a large party, we admittedly had hit unexpected traffic, and had arrived with only 45 minutes left to go. I left my family at the curb, quickly unloaded the rental car, and jumped back into the car expecting them to be processed. i saw the skycab nearby. Vancouver's terminal is not that big so I am back in 10 minutes--only to find everyone standing where I.left them. To add insult to injury, when we wheel our luggage to.the counter on our own, the manager there looks at the time then, now it's only a half hour to go, says we can't get on our flight, and angrily says we have to pay an upcharge. That ad campaign? Total BS. I think they deserve to go out of business.. read more

First time flying with Alaska Airlines. Booked a trip from Santa Barbara Airport to Portland and was one of the best flights I've ever had. I fly a few times a year (usually from CA to NY) using United and was really blown away with Alaska Airlines. The attendants were super nice (during check in and on the flight). Comfortable seats with ample leg room and a complimentary drink and snack! Pretty awesome to offer that. Doesn't take much to make me happy, but when you offer a free drink and snack, I'll be you're biggest fan! Enjoyed curb-side check-in services at Portland and their baggage unloaders are the fastest I've ever seen. By the time we got off the plane and made it to baggage, our bags were already waiting for us, that is AWESOME! read more

I flew from Portland into Santa Barbara. When we landed we did not taxi to the terminal. We were left on the tarmac in the pouring rain, told to stay in the rain and wait for my luggage. Then told we were to walk to the terminal (about a mile). I was not aware when purchasing my ticket that my carryon would be stored in the cargo. read more

Very upset with Alaskan Airlines at the moment. I have a hotel room in Portland which I paid for which sits empty, because the ground crew would not let me board at 2:45m which is the scheduled boarding time. Yes I was late, but I had no luggage, and had a boarding pass on my computer. While ground crew were polite, they did ruin my trip. The plane sat on the ground at Santa Barbara airport - was empty - while the person in charge told me that no one could be boarded 30 minutes before takeoff. The airline's website indicated that the boarding time was 2:45. The problem is that 2:45 is 25 minutes before the filght time - not 30! Perhaps Alaskan Airlines could advise their passengers better. I hope to have a better experience, but for now I think I will advise my friends to choose another airline operating out of Santa Barbara. I read more

ALASKA AIR, Hard to believe. Tried to book a special meal IN FIRST CLASS no less. The agent said it could only be done via the smart phone APP. Spent a chunk of time getting and signing into the app and it had no special meal option! Call Alaska Air and they said nothing can be done. read more

Apparently no one but a SkyWest mechanic can fix their planes. We had to wait 5 hours for some Skywest mechanic to drive to Santa Barbara from LA on Sat. afternoon during Thanksgiving to fix a five minute job instead of a Alaska mechanic. What a bunch of dumb asses! read more