I don't like flying out of Santa Barbara, because the airport is small, and one simple delay can…read moreruin your whole trip. One thing that makes 0 sense to me is that there is no shuttle to the long-term parking. I'm disabled and can't walk long distances. I had to walk for several minutes from this parking lot, which itself has handicap parking spaces (again, makes no sense to me), to the actual airport. On my way back, I couldn't walk to this parking lot. I was in a lot of pain (nerve pain in ankles), and an American Airlines's employee was nice enough to take me to the parking lot in a wheelchair. Her name is Louisa or Luisa. She rembles Frances Farmer. Please, treat her right. She's a great person. Still, fuck Santa Barbara airport for not being handicap accessible.

A small, quaint airport with just four gates, making it incredibly easy to navigate, honestly, it…read morewould be nearly impossible to get lost here, lol. The entire experience feels relaxed and efficient compared to larger, more hectic airports. The aesthetics of the terminal are especially charming. The building is designed like a large Spanish-style casita, fitting perfectly with the coastal Santa Barbara vibe. From the red tile roof to the warm architectural details, it feels more like arriving at a beautiful California home than an airport.

Don't fly with Southwest Airline The worst The worst…read moreairline that you can travel, very unorganized every time we travel they have delays and very rude staff avoid traveling with this airline I email there headquarters but they don't care not apology very bad experience every time I travel with them but that is last time no more Southwest.

Always have a positive experience when I travel. Staff is helpful and kind. My luggage is always…read morethere on time.

Very professional staff they excel at being the best while being an ambassador of nature and a good…read moreneighbor

We need more capable charter solutions in SB. Kudos to Surf Air.read more

Private flying without price tag. They've made some great…read moreimprovements with consistency and are such a lifesaver for my commute!

The greatest. Easy to work with and extremely reliable. I've worked with them three times and have…read moreno doubt that they're putting my interests (as opposed to that of the hotel or airline) first.

Quite simply... the best travel agency I've ever used! I needed to book a weekend trip for our…read more10th wedding anniversary, so I reached out to Chris and the MVT team. They bent over backwards to arrange a wonderful, quick getaway for us, and went out of their way to sprinkle in some extra surprise touches that made us feel truly special. Their communication is excellent, and they even contacted the hotel on our behalf AFTER our trip to straighten out a charge on our bill. If you want a worry-free experience with nice people you can trust, use Montecito Village Travel.

I had a really great experience with United Airlines in Santa Barbara, Ca. I had a difficult…read moretravel day getting to Santa Barbara and then another passenger left with my suitcase. A mystery because my suitcase does not look like any other suitcase! My point is that Nia, who is a baggage representative with United sorted out what happened very quickly, called the other passenger and had my bag back at the terminal within about 20 minutes. Nia just makes United look so good.

BOOOOO so unhelpful. desk ladies didn't even try, very rude. i was told something was impossible,…read morethen when I called customer service they had multiple solutions. By that time it was too late and flight was missed.

Customer service, compassion, theft…read more Bought 2 biz class seats from Logan to LAX. For 1250 each. When we got to the gate they actually sat us in economy. So I requested a refund. AA refunded 500 per ticket, meaning we paid 750 each for tickets that routinely go for 150-225. They told me that the price fluctuates a lot and 500 was sufficient. I have never seen a one way economy ticket for more than 175 in the 2 months since. Terrible terrible company

I really expected more from American Airlines today. I'm a hard person to anger and I got close to…read morethinking about behaving badly (yelling, slapping a fool). Luckily, I'm a classy guy and I'm sitting in my truck right now, and not jail. The thing is, I worked in banking for many years, and I know that solving someone's problems is not only helpful, but it's the right thing to do. I arrived 45 mins before takeoff with only a carry on bag. Santa Barbara has a small and convenient (when hosted by non-moronic kind men and women) airport. Downstairs I tried to check in and the lady said "you better just run up so you don't miss the flight". I got through security and they had only begun boarding. I bought a first class $500 ticket but was treated like I should be punished by smirking rude employees who appeared to get off like rent a cops. Siting policy and telling me I could not board while I watched 50 people walk past me when they simply could have said "your boarding pass should be in your email". I was so flustered it didn't even occur to me. But these people were so excited to kick someone off a flight, they didn't attempt the slightest workaround for someone who bought a "first class" ticket. What does "first class" mean? I'm not a snob. I paid extra for what believe are unkind, unhappy people, who get off on ruining someone's day. I have never understood why someone who doesn't like people works in customer service. They offered to rebook me with the plane sitting there and I ignored them because I had already rebooked, and have my boarding pass ready because the lady on the 800 number simply said "check your email- your pass is there". What idiots. Three people would rather rebook a first class ticket holder than simply print or remind him where his ticket is. They sited policy. I worked corporate for many years- top customer service reps know the exceptions for policy. I guarantee you a different happier person would have let me on because I've seen it happen. I begged the guy. He was half my age, seemed smart, but he was a bullied person and carries his subliminal childhood trauma in his work vest. The original person who told me to run upstairs is the one that screwed me, because she knew the workaround, but never appeared upstairs to complete her helpful mission of getting me on a simple 1 hour flight. This whole thing was so stupid I can't believe it even happened. Who would want to have this happen to someone? He's lucky I'm not a gang member cause this type of policy is going to anger the wrong person which makes airports unsafe for all of us. Get a clue guys - treat people with respect. Shit happens and I wasn't that late. After this flight I will go back to United, because American is starting to look like Southwest. Picture below is my plane leaving without me.

I used SBT many years ago for a European trip and had a great experience, so I tried them again for…read moreanother European trip. Unfortunately, this time was not good. I will not use names in this review as it is not my intention to hurt them but to report what my experience was so readers can make an informed decision. If you have mobility issues, please use a travel agency that understands and caters to these specific issues. SBT does not and it was obvious based on many issues including the location of some of the hotels, and certain arrangements that they did not complete. After the initial contact, I waited one month without contact and had to call and email them to get a response. The bottom line is that another agent took over. I was relieved until I found out that the original agent was doing most of the work. The new agent was on a three-week vacation during the planning and contact was not easy. Due to the original agent's lack of understanding or experience, the plans were incomplete, not what we wanted or more importantly not what I needed. As far as the train arrangements for wheelchair service, I was told they were made but they were not. When I emailed them from overseas regarding this issue, I was emailed the information and told to contact the service on my own. It was so bad that we skipped using the train two times and hired a taxi instead at four times the cost of the train. Three of the five hotels were on severely sloped streets and were so sloped it was impossible to use a wheelchair. Also, I had asked for all hotels to have an in-house restaurant and 3 of 5 did not. The final hotel was at the airport, and I was told it was in the terminal. It was not in the terminal and to make it worse there were no shuttles to the airport from this hotel. I do want to give you the positives, the second agent recommended a Masseria to stay in, and it was great, and we truly enjoyed the experience. He also recommended a restaurant in a cave and that was seriously awesome too!! Honestly, the entire experience with SBT was so frustrating. The day before the trip started, I was still desperately emailing them to finalize plans for the trip. There is a lot more that went bad but there is not enough time to cover all the issues. I wish I could recommend SBT, but I cannot. Sadly, I will be looking elsewhere for a new travel agency.

I loved the trip and working with Tina and Santa Barbara Travel. Tina helped to make my first time…read moreto take a cruise ship to Mexico a wonderful one. She found just the right trip for my wishes and helped me through the process from start to finish, i.e., arranging for a timely passport, ways to get to the ship, what the costs would be and finding the right insurance. What seemed most important was her experience in getting everything arranged and that she was working with the actual companies, because a lot of it was online and it is so easy to be deceived when using the internet these days. I was confident that she would prevent me from making mistakes as a first-time traveler. The whole experience was very exciting, if not a little nerve-wracking because of my inexperience, but she shared the enthusiasm with me and made everything happen! Thank you, Tina, for this first-time experience, I will be back for more trips to be arranged by Santa Barbara Travel!