I called Sansone to sign up for their maintenance plan. I read excellent reviews from customers attesting to their professional attitude and reliability. Alex from Plumbing was very detailed and knowledgeable about a plumbing issue in my condo. He came down to the HOA with me to report his findings and show the video he took. Trevor assessed the AC Unit in the condo and diagnosed why the unit is working at a reduced capacity. He showed me numbers and data and photos that he took - these technicians are very polite, respectful, knowledgeable and skilled. Excellent Company! read more

Rep told me if I paid $1950 I could have my AC working for 1 year if not longer.Well 3 weeks later the AC stopped working and their technician who took all day except for 2 hours(that he left)came back and told me that I had a leak and it was $3000 or more to repair and no compesation for the money that I had already spent.I then spoke to the manager who was very arrogant and condescending and refuted what the technician told me initially.Do not use them,the worst. read more

Do not use Sansone for ANYTHING. I bought a house 2 years ago and put $2m is renovation and upgrades. I contracted with Sansone to purchase and install 3 HVAC units in the home. All three were installed improperly and leaked throughout the entire home in the attic. This caused over $1.5m in damages. Black mold throughout the house. Had to move out and buy another home!! All along Sansone said they would make good on the negligence and now when it comes to writing the check they are not doing it. STAY AWAY from this company if you like your house!! Feel free to call me with any questions John Clancy 914-329-9809 Sent from my iPhone read more

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I don't recommend this company. They price gouge and make up leaks that aren't present in order to charge you more for work. Total scumbag move by the plumber. Never found the leak and made up one. Had a leak detection company tell me the real problem and where the leak was located. Company destroyed my home. Jack hammered through pipes. Broke the main line. Had to insist with plumber and company to fix the issue. The big companies only care about scamming its customer base instead of actually fixing the problem. Money focused just like doctors nowadays. read more

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BUYER BEWARE!!! FIND ANOTHER COMPANY!!! STOP HERE!!! DO NOT BUY!!! DO NOT SIGN CONTRACT!!!! Brand new unit (6 months old) and heat not working. This is the second time in the 6 months I am having issues with the unit and the company. I am being told there's a wiring issue. I do not recommend this company at all!!!! read more

Alex let me know he was on the way to do the regular maintenance on my a/c. He was polite, thorough and knowledgeable. Sansone is very reasonable in price for this service. They have done the maintenance on my a/c for a few years now. I'm very happy with them. read more

Beware! They will sell you a contract and make you lots of promises... I was under contract with them when my air conditioner went out.. now I've always called him in the past. They came out and took care of the problem... this time it came out and unless I was gonna purchase a new air conditioner from them, I had to pay an $89 fee, they call it a diagnostic fee.. however I've never had to pay that before while I was out of contract.. and when I try to speak to a manager each time I called I was told I was going to get a phone call back and I never did... so please be careful.. I think I got totally ripped off! read more

Do yourself a favor and stay away from this company. I think their pricing is very misleading. This all started when I heard some water dripping. I went upstairs and looked at the air handler and saw water was dripping into the pan. It looked liked the line was clogged with algae. It has gotten clogged a couple of times in the last few months so it likely needed a professional cleaning. I called my usual AC company and scheduled an appointment with them the following day. My plan was in the meantime to just suck out as much of the line as I could using my shop vac until the AC company could come the next day. However, when I tried it, no water or algae was coming out. I guessed it must really be clogged. I spoke with a relative about the matter and he suggested I call Sansone Air Conditioning whom he had used in the past. I called them, explained the situation and they said they could send someone out the same day between 2 and 6 pm. I did not request same day service as it has been pretty cool outside lately, but it seemed they had some technicians free so I went ahead and scheduled it. I asked the lady on the phone how much the service would be and she said they charge an $89 diagnostic charge for every visit. I told them it just looked like the line was clogged and asked how much it would be to just come and clear the line. The lady said that service was $89. I asked her to just set up that service, but she responded they couldn't do that without first diagnosing the issue. I wasn't happy since it seemed pretty clear it was just a clogged drain but asked them to come out anyhow. At this point i was expecting a price around $190 which would consist of the $89 for the diagnosis and another $89 for the service. This was more than what my own AC company charges but since Sansone could come out the same day I figured I would pay it. Later that day a technician named Dylan came out. I believe he is a member of the family that owns the company. He was friendly and, literally, after being here for about one minute, concluded the line was clogged with algae. That diagnosis was $89 apparently. He then proceeded to suck out the line with his shop vac and blow compressed air through it. Just after he started I asked him to confirm the price for the job. He quoted me $340. I said that seems really high. He said that is what they charge. Since he was already there doing the work I felt I had no choice but to continue. In hindsight, I should have told him to stop immediately, paid him the $89 diagnostic charge and let him go. The whole job took him maybe 30 minutes. I told him I was not happy to be paying $340 for about 30 minutes of work. He eventually gave me a "discount" and the final price ended up being $290. He told me that is what the company "requires" him to charge. I told him I was aware he was an owner of the company at which time he offered the discount. I don't know what other companies charge, but $340 (reduced to $290) for 30 minutes of work is outrageous. I will never use this company again. I believe their pricing practices are deceptive to say the least especially since the lady at their office I spoke to indicated the total price would be around $190. She never said that the price could be over $300. I hope the extra money the company made off of me was worth it in exchange for their negative review. Needless to say, I will never use them again and will recommend others stay away from them. read more

One of their service people visited to repair a leaky drain line. While here he noticed a connection to my hot water heater that was beginning to corrode. He indicated that he could repair it but when I placed several phone calls to Sansone to get a cost estimate, he never returned my call, nor did anyone else. One would think they'd be anxious to expand beyond their core capability of HVAC installation/repair but it seems not. Very unprofessional to not return a Customer's phone call... read more

This was the first time I have used Sansone AC and was very plesaantly surprised. Jason was on time, professional, personable, knowledgeable and I felt he went above and beyond. Would highly recommend Jason and Sansone AC. read more

Is there a way to stop with the multiple email adds daily, not monthly but sometimes everyday we get ads and sometimes multiple times a day. I have talked with others and they say same thing. Can you explain why we are getting them so often now? Thanks read more

This company: 1) recommended a $2,500 repair of an AC part that, it turned out, wasn't broken; 2) said they couldn't initially work on the AC because there was ice in the system that "takes many hours, sometimes over a day" to melt, when it turns out you can run a fan for 15 minutes to defrost ice buildup; and 3) tried to aggressively upsell through scare tactics and misinformation. There are many, many AC companies in South Florida. I have taken my business elsewhere and so should you. read more

Extremely Disappointed - Poor Follow-Up and Accountability WARNING this company is owned by Strikepoint Group Holdings which owns about 100 other brands... this is NOT the same Sansone!!!!! I purchased a brand-new Daikin A/C unit from Sansone just two months ago--spending over $10K to avoid the stress of a breakdown during the summer. Ironically, the new unit already failed. We discovered the issue around 9pm and called immediately, since Sansone advertises 24/7 support. While the person who answered was polite and scheduled a visit for the next morning, the overnight without A/C was miserable. The technician who arrived found that a component hadn't been installed or tightened properly, which led to water dripping onto the system board and corroding it. He managed to bypass the board temporarily, but had to remove the thermostat, leaving us with no way to control the system or even know the temperature. He promised to return later that day or at least call. He did neither. Since then, I've called repeatedly and have been told different things--parts were ordered, a runner was picking them up, someone would call. Still nothing. The unit has now been running nonstop for days, and I can't shut it off. No updates, no urgency, no accountability. This is unacceptable service for a brand-new system. Sansone's lack of communication and follow-through is deeply disappointing. I expected better based on all the positive reviews. Sadly, they are just as bad as the other larger companies. Following my initial review, I was contacted by a Sansone manager two days later. She was genuinely apologetic and took full accountability for the situation. I appreciated that she didn't make excuses--instead, she listened carefully to my concerns and acknowledged where things went wrong. She also offered compensation for the inconvenience caused by the A/C running non-stop for three days, which I declined, but the gesture was noted and appreciated. Most importantly, I shared how disappointed I was because I had chosen Sansone based on the glowing reviews about their customer service--and that wasn't my experience initially. She fully understood and reassured me that this was not typical of their service. She also offered herself as a direct escalation point moving forward, which made me feel heard and supported. While my frustration with the initial experience remains, I do want to give credit where it's due--the management follow-up was professional, sincere, and customer-focused. I hope my situation was an isolated one and that the company continues to hold itself to the high service standards so many others have experienced. Well I spoke too soon. The AC went again!! Yes the AC that is only 2months old broke not once but now TWICE. Three different techs have confirmed that it was an install issue. They were very quick to respond this time and even quicker to get the parts. They called to schedule me and tried to schedule me for next week and I said no I need ASAP. They put me on the calendar for tomorrow (Friday) between 10am-2pm. Friday at 10:05am I get a call that a tech was injured and they need to reschedule me. I said absolutely not. I asked to speak to a manager and was placed on hold for 10min. The very nice lady came back and said she spoke to the manager and they would squeeze me in today between 2pm-6pm. Well that's great but I had already rearranged my work schedule for 10-2pm but I took it anyways and asked why the manager did not get on the phone with me. I asked to speak to a manager, sat on hold for 10min and no manager... I told her I had to go because I had to work but I still wanted to speak to a manager. I told her I was available between 11:30am and 1:30pm and to please have someone call me. NO ONE CALLED. This company is not well managed and clearly not client centric. I have wasted $10,000 on an AC that continues to malfunction because of their incompetence. Its now Friday at 2:30pm and runner showed up to drop off the two new parts and said the tech will be by later... still no call. The tech returned at about 4:30pm and was able to get us up and running. We will see how long this lasts, hopefully this is the last time and we can make it at least a year without issues, of course then we are out of warranty so not looking forward to that disaster. read more

We used Sansone once before and scheduled again for maintenance. They gave us a window of 2-6 for a technician to come. We took a half day off of work to be there for the tech. 5:30 comes around and they call saying the technician would arrive in 15 minutes. We waited and no one showed up. We kept calling and someone would pick up and say they would transfer us to dispatch, we would be transferred and the call would drop and we would have to call again. They kept saying 15 minutes the technician would be there. Never did they reach out to us with an update that the tech was running late. I must have called 10 times asking where the technician was... 7:30 rolls around, which is an HOUR AND A HALF AFTER THE WINDOW ENDED, and the technician Steve Koonce shows up at the house. He sits in his car on his phone texting for 5 minutes before I went outside and waved to him like "hello, what are you doing". If you know you're that late, why the heck are you sitting in your truck texting... The technician walked the pace of a duck up to our front steps, no apology nothing for being late. I asked why he was so late and he said he was "loading something into the truck". I went to shake his hand and introduce myself and Steve sighed and went "ughh" and gave me the biggest attitude. At that point we were done and asked him to leave our house. Sansone, do better. If someone is late over an hour and a half, have at least ONE employee apologize and don't sent a technician with the worst attitude. We wasted 5 1/2 hours waiting for with no updates. And if you care at all about your image, you should re-consider having Steve Koonce representing you. Unbelievable and horrible customer service. read more

Not satisfied at all. We booked a maintenance with them and they send me a text msg to call them back to reschedule. As it is a tool time out in my day to allow this appointment just for them to change it on the day. The staff seems very unprofessional and try to make me scared and put me the the supervisor who in my opinion was very disrespectful and not helpful whatsoever. They re scheduled the appointment to 2 months away which is ridiculous. If they called me prior to the date of the appointment I would of been more understanding. This is yet the worse. Christian and her team needs to improve or they will lose many clients. read more

I'm an ac tech that works for another company we are doing corrections on a sansone install that the customer payed $12000 for. As an ac tech I would stay as far away from this company for any of your ac needs. Bad installers, bad techs that rip off customers. Also homeowner had a supervisor come after he saw problems with install and the supervisor said it was a perfect install. Sansone did not pull a permit for homeowner. read more

While I rated them 5 stars last service call 2 years ago, yesterdays service call rates 1 star. Although they were prompt in returning my call and scheduling a technician things went down hill from there. The entire visit felt like a high pressure sales call trying to sell me complete units from $7k to $10k on a system that only 10 yrs old. They hardly discussed the issue at hand which was just a cracked/broken drip tray. When pressed for repair cost came up with $2200 which seemed excessive. Continued to press for complete new system and lowered the price $500 if I commit now. Told them I needed 24 hrs to decide and did some more research and found that my original installer of the system can swap out drip tray for $300. Didn't appreciate the high pressure sales tactic or the excessive quote for repair. Not saying their a bad company just beware of up selling you on things you may not need at this time. read more

Routine 6 month service call. Owners grandson Dylan showed up as the Technician. 1st thing he did was put his gauges on compressor unit and told me gas level was at 20% and there must be a leak. Told me very expensive to find leak and recommended new unit. Gave me prices for new unit and arranged installation for next day. Since my unit is only 7 years old, serviced twice a year and operating well, I decided to get a second opinion from my neighbors A/C guy. All levels checked out to be good, and system is in great shape. I have a photo of the freon and pressure levels. Dylan should be reprimanded. Needless to say, Samsone will never set foot on my property. Should really file a complaint with the Better Business Bureau. read more

Sansone Air Conditioning - Real levels from 2nd opinion A/C Compamy - Plumbing Near Me - Haverhill, Florida

Sansone installed our unit 5 years ago and we've continued the maintenance contract with them ever since. Unfortunately, we are constantly having issues with the unit and needing to have them come out just about every month or other month. We've been scammed into purchasing all sorts of "extras" that are very expensive and supposed to make the unit run more efficiently, but just seems to add more expense and more problems. Most recently, they came out last month for a routine semi-annual maintenance and ironically a month later, the unit doesn't work, we are now conveniently out of warranty (despite not even owning the house 5 years). They've sent multiple technicians out for hours on end that keep recommending costly replacements and still can't diagnose and properly fix the issue. Now on day 6 without AC in June and we were supposed to have a supervisor come out today. Rearranged my schedule to meet him on time, because the last technician made it seem as though sending a "field supervisor" would be a priority, and yet the office says it will likely be another two hours. In my experience, at the end of the day, the technicians are just eager to run out and get home instead of fixing the job properly. It's been incompetence and one scam after the next with this company. We will absolutely be terminating our relationship with Sansone at the end of this contact period. Save yourself the frustration and go elsewhere. read more

Paid 250 for expedited service no return calls and no a/c for six days so far I have called once every day Bought unit in 2019 new 8,000 read more

Had a replacement AC system quoted. They provided multiple options to choose from and they reviewed the Pros/Cons of each option. We took advantage of the Zero Down, One year financing they offer. They installed the new system within a day of receiving the quote. That was fast and efficient. Needed a couple of follow-up visits to take care of some small issues. Those follow-up services were quickly dispatched. Service techs are professional and knowledgeable. We are happy with our new, high end A/C system after 4 months. It makes our home very comfortable to be in even when the Florida weather is at its worst! And our electric bill is down 20%+ . I recommend that you give the folks at Sansone a try. read more

I have a two-year-old AC unit purchased from someone else. My house is about 50 years old and I was having continuing problems with water backing up in the AC unit. I contacted Sansone this morning and within a few hours they were here to clean the lines and tuneup my AC for the coming summer season. fairly priced. Polite and professional service. I really appreciate the peace of mind. Thanks. My technician Will Sanchez was very professional; talked less and worked more. Everyone I encountered was positive & focused on me. Bravo! read more

Close to being a con job..be careful. Paid close to $90 for a "service call". The service call amounted to a "look" and wanted to come back the next day to "check out" and estimate the repairs. Within hours of the service call sent estimate for $5000 for repairs and $14000 + for replacement. How did they know that before coming back the next day the "look and the check-out? read more

Rude service personnel, constant pressure to install new unit despite 400 per year service contract that covers very little and still charged 89 per service call read more

6/20/2023 Today for the second time I took time from work to get an a/c maintenance service. The first time the company dispatched a technician, he left without doing the job. They decided to dispatch me a second one and that one was also not the right one. 1. He never made a phone call to let me know he is on his way. 2. When he was lost in my complex, he never contacted me to check where I was located and where to park. He spoke to my neighbors to find me. 3. Upon arrival, I told and showed him not to touch the next appliance on the ground which belongs to my neighbor (attachment). It did not help. Later, he told me that he also serviced that one free. I never heard mine to be serviced. He should have focused on my job and not use the company's time for unauthorized jobs to other neighbors. It was very inappropriate and non ethical. 4. I told him that he also should check the two engines split in my unit. Then he left without completing the job. He told to the company that he completed the job. Liar! 5. He arrived at 2h00 pm and left at 2h30 not doing the job. I was on the phone from 2h00 pm to 6h00pm speaking to hundred of company employees wasting again over and over my time. Technician called Kyle was irresponsible and unprofessional. How he dared service my neighbor's appliance without my and the company authorization? Great question! If something would happen I will be the one in trouble. TOTAL lack of professionalism. Those people are not well and long time trained. They think they are smart but they are not. Who to blame? Per sure the company! I won't recommend the company to my best friends.` 8/16/2023 At last the company dispatched free a 3rd technician who inspected the appliance and did the maintenance job. read more

I needed my ducts cleaned after reconstruction from mold remediation. My daughter uses Sansone and highly recommends them. The office staff were courteous and knowledgeable. My tech Kyle was prompt, efficient, neat and friendly. I love the tech tracking app, since I live 1 hour away, there was no guesswork on his ETA. I will be signing up for a regular a/c maintenance plan with them. In today's world finding a company you can trust, with good customer service, technicians that take pride in their work and understand customer satisfaction, is sadly very difficult. read more

This outfit has gone down hill. Service techs are inept, and deceptive. After hearing of issues with a unit we bought from them, we called in another tech, and they refuted the Sansone diagnosis, took us through the issues at the unit. It became clear that Sansone is a dis honest provider, and over priced as well. read more

Jason came out for a tune up. He failed to tell me I had a bad blower motor causing my unit to freeze up. He also failed to inform me that bacteria was growing in my unit and blower wheel was dirty. This information should've been communicated at the time of my tune up service. Unacceptable service and communication. read more

Awful company. Installed a top of the line Carrier. Did not have room to install with proper pitch, so the moisture remained up in the air handler and rusted and corroded the entire thing out after 4 years. Also, the connection at the breaker box by the unit was not up to code. They did the yearly maintenance on the unit. It was not until I had THREE other companies out to get a new yearly maintenance contract that all this was brought to our attention. Appeared to be possible mold growing. Tried contacting the company for a week to come take a look. Could not wait any longer due to what possible was mold. Had to replace a 4 year old unit and they would NOT DO A THING FOR US. DO NOT USE SANSONE read more

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The AC Technician was professional, knowledgeable and thorough. He arrived on time and worked efficiently to diagnose and address the problem with the HVAC unit. The company also sent me a text message which allowed me to track the Technician so I knew exactly when he would arrive and wasn't stuck at home waiting. Great company providing great service! read more

Stay away from this company - they quoted high prices to replace the ac they installed a year ago. Somehow the ac is now fully damaged and lots of parts need to be replaced. Their price was 3x of what other local companies quoted. They said they need to put $1200 worth of AC Refrigerant! This company is dishonest - i will not work with them ever again. I wish I had read other reviews before I paid them $8k for the new ac. read more

Excellent prompt service by trained service staff. Thy offer very competitive pricing, too.

Had issue with A/C. Here in 1 hour and fixed issue. Great service, professional and reliable. Highly recommend

I paid $288 for a sales person (supposedly a "repair employee " ) to come to my house, and the first thing I heard from him was that he was offering me a great deal if I bought an AC equipment from his company. He tried to sell me the unit over, and over again. Good thing I didn't have them repair the unit because I would of been charge, and they wouldn't have fixed it so that I could purchase a new unit from them. Later on I called another company whom they did not charge anything to locate the source of the problem in the unit. The unit is now fixed for less of the amount I paid Sansone Air Conditioning to find out what the problem was. read more

They are the worst greedy people! They are scam artist! Bought the Carrier AC unit for $8000 from them, order new grills it took three months fast forward five years drain clogged line $97 for diagnosis, $175 for repair than he does t tell you they will not charge or waive the charge $97 if they repair it, instead he tells you you can pay $150 for annual maintenance instead of $175! BAM!!!!! You take the bite than they sent you invoice than you realize instead of paying $78 you paid $242!!!! I called in to correct it and they just make it difficult saying he already performed maintenance, when I said as part of depair he checked temperature and refrigerant pressure, tjey said no thats part of maintenance!!!! Read it yourself below from their tecnician; Unit off on float switch due to a clogged drain line. Placed vacuum on outside line and blew thru with dry nitrogen, checked temps and refrigerant pressures. Unit is back up and running cooling good. Recommend maintenance plan. Task # DF SFP-M-AC Description Sansone A/C Service Diagnostic This fee will be waived with any repair done by Sansone. Sansone Family Plan Maintenance Only Air Conditioning SANSONE FAMILY PLAN TERMS: Service Hours: Monday thru Friday (8:00 AM - 5:00 PM), Saturday (8:00 AM - 3:00 PM). It is the homeowner's responsibility to schedule their prepaid maintenances. Maintenances do not roll over after the contract's annual period. Sansone Air Conditioning reserves the right to inspect equipment prior to acceptance. Air conditioning system must be in good working condition prior to acceptance by Sansone Air Conditioning. Any conditions considered to be pre-existing are excluded from this agreement. Sansone Air Conditioning will not be responsible for damages to floors, floor tiles, cabinets, counter tops, or the equipment itself which may occur due to the moving of equipment to make any necessary repairs, or water damage due to cleaning or repair of lines, drains, etc. Quantity Your Price 1.00 $97.00 1.00 $150.00 Your Total $97.00 $150.00 read more

This company sucks! They installed a brand new system for more than $10,000 in December 2020. By June 2021, the A/C system wasn't cooling the house because of a metering device was losing pressure. They sent a technician to fix it, and we thought all was well. Now, it's July 4th weekend, and the system went down again. I called their emergency service department, and they told me they would have a tech out at the house between 2:00 - 5:00 PM on Saturday. That never happened. I called the service department after the technician not showing up at 5:00 PM. The operator told me they would call back in 30 minutes. It's now 7:20 PM, and no call from Sansone. This company is highly unprofessional, and poorly run. I won't be using them moving forward. read more

What I like most....they were able to come out and check my unit same day. Their service fee costs are lower than others. They also are able to service trailer HVAC units which most say they can't. The tech educated us and found no issues. I appreciate the honesty. read more

Great. Customer service. Just installed a unit in Sept. and they came on a Friday and installed in on. Saturday. ( the next day). If I have an issue. They are. Just a phone call away. read more

From the first service to now being an on-going contract client, I could not be happier with the staff or the personal service I received from Kevin, the manager. I know I asked a bunch of questions, but each one was answered respectfully and completely. I have used a number of AC services before but not only do I find I get the best service, but they are the best value out there. I highly recommend! read more

My experience with my ac unit has been horrible. Sansone put in the unit about 3 years ago, on Thanksgiving no less it froze, I contacted them had a service rep come out and after about an hour he advised I needed a part which he did not have on his truck. I was told someone would call within the day to advise of when they would have the part and when it would be installed. Well after several days of calling I finally got a representative that is communicative with me regarding my unit. It is still not fixed and according to the last call the will need to pick up the part maybe today or tomorrow and then they will call for the appointment to fix. Really, SF in November and it is still hot as heck and it's almost a week without an ac! I replaced my old unit to this after 25 years and it never left me in a hot house. This unit York, I would stay away from!! read more