I thought they were a good company but my house has been so hot and humid and each time I call or they come they have a different excuse as to why. They claim it's fixed, then my house gets hotter and more humid. They came in December and didn't fix the problem. I called back, so they returned again Monday and tried to bill me when if they had fixed the problem the previous visits they would not have had to return.
I called and emailed and sent WhatsApp messages showing my thermostat with 71-76% humidity and 79-83 degrees, even when I lower the setting to 73°. I called since this morning. A rep finally called me back at 2:57pm and said I have an outstanding balance from the previous visit when they didn't fix it! Are they kidding? I paid $6500 for this air conditioner and it's making my house hotter than the 16-year-old unit, or when I had none! They seemed friendly when they came, but they didn't provide a system that works and they want to charge me when it's their fault it isn't working and they didn't fix it under warranty and my plan. They were not the least expensive quote, but I hoped they would be worth the extra several hundred dollars. If they don't fix the problem, I will consider them a completely unethical, scamming company which would be a shame because as I said, they seemed like decent guys when they came to my house. read more