I just threw my marriage reception here on 10/30/21. I booked this reception hall back in December 2020. However, a couple months ago it was bought by a NEW OWNER(s), the guy in charge at the actual place's name is George. George has 0 to no customer service and wedding industry experience, especially in South Asian weddings. DURING MY OWN WEDDING RECEPTION, George had the audacity to demand more money, he also said he would call the cops, etc. He claimed 296 people showed up instead of 266, however there is NO WAY TO PROVE how this count is accurate (there is no name list, no photos, no signature, nothing). We had 266 seats, many of which were empty throughout the evening. Even if George was correct (which he wasn't) and more people showed up which would have been entirely beyond our control, I paid for an outside vendor to bring food, brought my own liquor, and the same number of seats and service staff were provided - there is NOTHING more the venue provided or had to do in the event that a few more people decided to come without informing us. Moreover, he has no more extra costs out of his pocket even if more people showed up. When this was relayed to George during our reception, his answer was he's "using more air conditioning", even though the evening was already very cold. To able to enjoy my own reception that my family had already paid tens of thousands of dollars for, I sent George another 2k online and 1k cash DURING my reception (alleged 30 extra people x 100dollar see screenshots). George is trying to save money in every way possible. For 266 guests and two bars, he had TWO BARTENDERS TOTAL (San souci provides the bartenders). ONLY ONE at each bar, although we were promised DOUBLE the amount when we signed our contract. All our guests were really upset with how long they had been waiting on liquor and on top of that, the bartenders were also asking for money before they agreed to pour alcohol to our guests. A huge embarrassment to my family and the venue itself. How can you call yourself a luxurious venue if you hire untrained, unprofessional, adolescent staff to man your events? Also, you can speak to any South Asian carter, you are supposed to put 1.2 or 1.3 times the guests for the amount of plates during a buffet. George with his complete lack of experience put out the exact number of plates for the guest count (266)..As the groom (who barely got to eat), I used two plates myself. During our dinner buffet, we EMBARASSINGLY ran out of plates and it took forever for them to restock because George would not put out more plates until he was paid to do so, and he also did not hire enough staff to restock them quick enough. I later found out that the valet staff was super rude (hired by San Souci) and was forcing people to pay before they park or get their keys back (see screenshots). The only good thing about this place is the ladies who work there when signing the contract, Lidi and Lisa. When you sign your contract, you will probably work with Lidi or Lisa. They are nice people BUT REMEMBER, on the day of your event you will be dealing with George!! No one will ever tell you that. Lidi and Lisa have ZERO SAY on the day of the event so do not fall into their nice personalities to sign the contract, as they are nice people but have no pull when it comes to George. I just want to remind everyone one more time that this all happened during the reception, stressed the bride & groom and I lost over an hour of my reception time dealing with George (I even texted him after my reception night, see text). I paid him in Zelle & cash to get him off my back so I can focus on my reception. Since our event, this experience has haunted me and my wife. We really can't think about how poorly we were treated. read more