I very seldom write a review but I was soooo upset and disappointed with the experience in this salon (Rathmines) today (4th January 2018) that I felt I should warn you. It has been a long time since I have treated myself so I booked an appointment earlier in the day for a Shellac manicure and some tinting for 6pm. I arrived in the salon and just about had the door closed when one of the staff shouted up to me from half way down the floor (while painting a clients nails) "Can I help you?" I said "I have an appointment for 6pm" She said for what? I was like "really" she wants me to announce to the room the treatments I have booked. So I just said "A manicure". She said "choose a colour" . I did and went to sit down in the waiting area when she said "sit over here" (as in, at the manicure table). So I did thinking she was almost ready to start on my manicure. It was around 6:05pm at this point. There were only two staff members working and five clients (including me). It was now 6:17 and I was still sitting there when another client came in to have a manicure done. Two minutes later one staff member finished with her client and proceeded to get up and start on the client that had literally just walked in the door!!! As she had now moved to the top of the line of manicure tables and I was seated half way down, I stood up to get her attention and she looked me square in the face as if to say have you got a problem and I said " I have been waiting here for the last 20mins for a manicure" and she said "this lady is also looking for a manicure". In which my response was "she just walked in the door and my appointment was for 6pm" and her response was "and so is her's" (who was 20 mins late)!!!!! She said "my colleague will do your nails" (her colleague was still working on a client) and I said "and why can't you do them" which she replied "you are booked in with her" !!!!! I was given no knowledge as to how long more I would have to wait. At 6:30pm it was finally my time. When the staff member arrived at the table I said "I am booked in for a shellac manicure and some tinting. She begins by clipping and filing my nails, pushing back my cuticles and removing the dead skin around the cuticles and then painting. I was puzzled but then again I wasn't sure how shellac worked so assumed (incorrectly) that they must put the shellac on first and then remove the dry skin of the hands and massage and moisturise after the painting of the nails. So when she asked me to put my hands under the dryer and was getting up to move to the next client I said "is this how shellac works?" and she said "OH Did you Want Shellac!!!!!" So what I really got was a file and paint job and not a manicure!!!! I could have cried. About five minutes later she comes back and said "can you move to chair at the end of the line of manicure tablets till I do your tinting (you sit in a chair to have your tinting done!!). I said "thank you but I would like to go now". It certainly was not the best manicure I ever had and in fact if there was a possibility to mark this Salon with a NO STAR (as in abominable) I would have done so. Absolutely no respect for customers or their time what so ever. A number of potential clients walked in while I was there to see if it was possible to get a manicure and the staff member said "did you make an appointment" (not in a friendly way) and they said "no" and she said "well you better come back tomorrow then"!!!! The Salon itself is not exactly inviting - it is more like a production line, get in and get out - must salons are cosy, inviting with warmth and friendliness and nice music on in the back ground- this is the totally opposite. It is clean though, I will give it that. I will definitely not be returning, that is for sure. read more