we came to the St. Regis after staying at the Wyndam in palmas del mar and…read more irs been absolutely wonderful here. The people here are so accommodating; they have 3 restaurants on the property and they are all equally good. from formal to casual you can't go wrong eating at any of them. i'm a marriott member and had some points that i used for one night and im happy i took advantage of it. unfortunately they are converting the property to a 4 seasons and it will be far more expensive to stay here. The st. regis operates like a luxury hotel should. i would give it 10 stars if i could. i used the spa facilities and the massages we got were first notch. and jesselyn was a great nature guide that took us around the property. we are sad to be leaving.

For all that this St Regis offers, the website does a terrible job of showcasing it. So here goes!…read more For kids There is an animal shelter with dogs and cats and specialist who will educate you about the animals. There is a small farm with goats to feed. My young kids were delighted with this. There is a boathouse area with free kayaking, standup paddle boarding and inflatable playground. This boathouse also offers more high-tech water sports equipment for rent. For families There are adult bikes and children's bikes on the resort that are complementary. There are golf carts that take you from one area to another as everything is pretty spread out. For example, from the main gate to the hotel is a little less than a mile. Only two free breakfast are included with Marriott status. So if you are traveling with kids, you have to pay $22 plus tip for their breakfast every morning. They have a few sand toys to share out on the beach. The large pool area does have Shallow parts for children. For adults The beach here is gorgeous though setback many yards from the hotel. The pool does not have an adult only area that I know of. There is a nice but small hot tub. You have access to all of the spa amenities every day as a guest here. There is a small gym next to the spa and a larger gym called the wellness center which is about Half a mile from the main area. Food issues The main issue here as many other of viewers have stated is the lack of decent food selection. Sea grapes is decent but only open until 5 PM. Paro gets terrible reviews and is excessively overpriced Mediterranean food. However, an Uber from the hotel to Rio Grande is not expensive around $10 and they are good restaurants, but you must do your own research. I recommend Los kioskos de luquillo Which have many food options and it is basically a beach party scene better for adult adults than kids. Service and butler service overall were spotty. We were given incorrect information multiple times. Don't forget to take a ton of cash to tip-wish they would include this in the final bill. Loved the ocean view, comfy beds, and spacious bathroom. Overall a nice stay and would consider coming back if the food options improved a bit!

Extremely Disappointed With Our Stay at Wyndham Grand Rio Mar…read more I am extremely disappointed with our experience at Wyndham Grand Rio Mar. We stayed from July 21-29, and what should have been a relaxing family vacation turned into a stressful situation that affected several days of our trip. The morning after our first night, we noticed what we initially thought were mosquito bites. However, over the next several days, the bites continued to worsen and appeared in clusters, covering areas of our legs, back, and buttocks. We became concerned that we may have been exposed to some type of room infestation and immediately reported it. I reported the issue around 7:30 AM to front desk clerk Ana. Unfortunately, the response was simply to request a deep cleaning of our room. By approximately 3:00 PM, our room still had not been addressed, which was extremely frustrating considering the seriousness of the situation. The room involved was 3010, and I strongly recommend that future guests thoroughly inspect their beds and rooms before sleeping. A front desk manager, Nick Lamboy, who identified himself as a manager, was extremely unprofessional during our conversation. Instead of showing concern, he argued that the bugs found in our room were not bed bugs according to Terminix, stating they were "no-see-ums," which he described as typical in Puerto Rico. I was born and raised in Puerto Rico and had never experienced anything like this before. The hotel provided me with a typed letter from the company stating only that they were not bed bugs, but it did not clearly explain what type of bugs were found in our room. However, if they were not concerned about an issue, it was confusing why Terminix sprayed both beds with chemicals and why the hotel offered to wash all of our clothing before moving us. We were moved from our original pool/ocean view room (3010) to room 3015, which had a rainforest/front-of-hotel view. While another front desk manager, Krysia Ramos, did remove the resort fees from our stay, she stated we were still responsible for parking fees. This situation interrupted approximately three days of our vacation. We spent valuable vacation time driving around Rio Grande and Fajardo searching for places to wash our clothes because we were worried about potentially bringing anything home with us. Security was called and took photographs of the bites and also documented black specks found on the bed. I will be including pictures of the bites so future guests can make their own judgment. After reading additional reviews, I noticed other guests have also reported concerns regarding bugs. I strongly encourage travelers to read both the positive and negative reviews before booking, especially when choosing a resort that advertises itself as a 5-star property. I also requested to speak with the general manager and sent an email regarding this situation, but I never received a response. For a resort that considers itself 5-star, the lack of urgency, communication, and customer service was extremely disappointing. A true luxury property should handle a situation like this with compassion, transparency, and immediate action. Unfortunately, I would not return to Wyndham Grand Rio Mar, and I will be sharing my experience across social media platforms so other travelers can make an informed decision. Very disappointed.

It's a bustling little world on a remote-ish beach on the east side of Puerto Rico. Room was…read moreimmaculate. Love the in-room espresso. Shower was walk in and big enough for more than one person. As busy people who don't get a lot of breaks and don't trash our room, we keep the do not disturb on for days at a time. Often that's not respected, but here we didn't get any push to make up the room. Loved the beach. A clean strip of sand for miles in each direction. Not enough waves to surf, but can't fault the hotel for the weather or season. A little walk west is a protected bay where the water is as calm as a bath tub. Some folks were surf casting, but my Spanish failed me when asking what they caught. Pools were great. We spent a lot of afternoons at the adult pool. Got through books, hung out in the hot tub, took some trips down the water slide. Service could be a bit slow, but it's a tropical pool under swaying palm trees not McDonalds. Gym had machines that worked and dumbbells up to 50lbs. Would have been nicer if they went higher. Food is the real weak spot. If you are content with just fried food then you'll be fine. We're not. Options were sparse, just a salad at some of the places. And it's not nearby anything, so any other restaurants are an Uber away. Uber works, but can be spotty. There are a few easy fun places to hop to nearby. El Yunque is a rainforest with well organized tours through the canopy and nature. Luquillo is a beach with "kiosks" aka tchotchke shops and restaurants.

This part of the St. Regis resort. As the only food option open during the day, this restaurant is…read moreyour only choice for a long time. Took a long time for us to get menus and the check in the main eating area, but the bar area was super quick and service was fantastic there. The only food I would really recommend or go back for would be the ceviche (soaked in lime, little bit of spice), and the specialty coffees. Otherwise it is what you expect from overpriced resort food. The menu is pretty short. The low stars are for price, the so-so food, the birds & bugs trying to eat your food at the same time as you, and the slow service outside. Highly recommend sitting at the bar and telling Christian hello! He's lovely and the drinks were superb.

We came for breakfast and everything was delicious! From the coffee, to the à la carte menu, to the…read morebuffet. Service was spot on and can't beat the view/ambiance...

We used the A+++ Luquillo Taxi Services . Our Driver served as a Tour Guide almost. From his…read moredriver seat, we had conversations of all the Island attractions, as well as the nature of a lot of the monuments, sites, as well as housing. Recommended a super nice Restaurant He was super. Will definitely recommend service and plan to return to PR and use this service again.

If you're traveling to Puerto Rico, BOOK KEITH AND HIS TEAM--NO QUESTION!…read more Keith and his team at Luquillo Beach Taxi were the reason our entire bachelorette trip was beyond spectacular. With a group of 10 girls, our biggest concern was finding reliable transportation, especially since Ubers are not easy to come by in Luquillo Beach. Thank goodness we met Keith on our first night--seriously, we all agreed he was sent from above! From the start, Keith went above and beyond to accommodate us. He was there for every single ride we needed, always on time, professional, and incredibly personable. But beyond that, he brought the energy, the laughs, the best music and the best vibes! He wasn't just a driver--he became a true friend to all of us. Keith made sure we felt safe, cared for, and stress-free the entire trip. He had the best recommendations, helped us plan our outings, and even surprised us with Puerto Rican souvenirs we'll cherish forever!! He even handled our chaotic airport departures--everyone had different flight times, one friend's flight was delayed until 4 AM, and Keith still showed up with a smile, ready to take her 30+ minutes back to our Airbnb. This man is a legend. If you want a seamless, fun, and truly blissful experience in PR, Keith is your guy. We love you, Keith--we'll be back!!!

Stellar all around. I used this company 3x during my stay - perfect service, friendly staff, fast…read moreresponse, reliable and family owned to boot. Shawn, Rita and Luis helped with Bio Bay trip and to SJU from east coast of island. Could not be more pleased. Strongly recommend.

Calle do last minute for transportation to airport. Excellent service, fair prices and comfortable…read morevan. Will absolutely use them again!

and accommodating. The resort and the hotel gets a 5/5. The…read morebreakfast Buffet at Waters Edge is quite large and worth the money. This is our second stay at the property and have eaten at most of the restaurants. However, we had an unfortunate dining experience at Nectar ( a restaurant we have eaten multiple times last year). We were very excited to go back and have a wonderful meal. Our server was very kind. We ordered a skirt steak without the chimichirri and Grandma's favorite. The server brought out our food and immediately saw the steak had the dressing and went back to correct it. The kitchen scraped off the dressing and sent it back . I dis not want to make a big deal so I ate it as such. The skirt steak was incredibly salty. The Grandma's steak was SWIMMING in oil so much so that the utensils were covered. My husband had two pieces and told me his dish was too oily. He was not wrong. The onions were not crispy just soaked as well. Again we did not want to make a big deal and we just wanted to pay for the bill. However, we did tell our waiter about the Gramdma's steak. He was very apologetic and went to his manager. That's where Carlos the manager lost not only us as customers but the restaurant has lost 5 other individuals who would have gone back if he had handled this better. He came to us with a smile and said "You should have sent it back immediately instead of eating the two pieces". We can offer you dessert or coffee. Not wow, I did see the dish and it indeed was not up to par. Not let me take the dish off the bill. Not our kitchen was not up to snuff. Instead he said "do you want to take the two other pieces to go"! We took the two complimentary lates just so Carlos would leave us be. Our waiter who was amazing was tipped well. He was more apologetic than the manager. We were planning on paying regardless and were chucking it up to a bad night. But Carlos handled this so poorly that on our trip next year we will not be going back. It's the principal not the money. High end resort dining establishments need to do better and patrons should not leave feeling they paid an exhorbent amount of money and leaving not feeling good from greasy/salty food and still hungry.

My husband and I booked a last-minute trip here for his birthday, and since it was our first time…read morevisiting Puerto Rico, we wanted a resort with plenty of amenities where we could relax between exploring the island. Check-in was quick, easy, and efficient. We were taken to our room by golf cart, and our bellman was incredibly friendly and welcoming. We stayed in a King Garden View room, which was spacious and comfortable. The bathroom was a highlight, with a large walk-in shower, a separate toilet room for added privacy, and even a 65-inch TV. The pool was the standout feature of the resort. It's a beautiful lagoon-style pool with plenty of space and a swim-up bar, making it easy to spend an entire afternoon there. On our first day, we ordered lunch by the pool. The food came out quickly, the portions were generous, and it was exactly what you'd expect from good poolside dining. I'd give it a solid 3.5/5. We also received two complimentary mojitos at check-in, and they were absolutely delicious. We ordered room service one evening, and it was very consistent with the poolside food: generous portions, quick service, and another 3.5/5. The servings were so large that we couldn't finish everything. Our only frustration was that the room didn't have a refrigerator for leftovers, and we hate wasting food. Although we spent much of our trip exploring Puerto Rico, it was always nice coming back to a clean, comfortable room at the end of the day. Our only real complaint was the flooring. The room is entirely tile, and after showering it became quite slippery. Even a small area rug or bath mat outside the shower would make a big difference for both comfort and safety. Overall, we had a wonderful stay. The friendly staff, beautiful pool, comfortable accommodations, and convenient location made it a great home base for our first trip to Puerto Rico, and we'd definitely consider staying here again.

We visited family staying in the area, so I'm only going to comment on the beach because that's all…read morewe used. It's a beautiful and peaceful beach! Everywhere else had big rip tides, we'd almost given up getting in the sea! It has a silty bottom like an estuary but nice to float in about waist deep. You do have to walk across a field to arrive at the shore but it's easy, not necessarily accessible for those with limited mobility. We did drive to the beach parking lot. There was plenty of palm trees for shade and not busy on a weekday.

I'm going to give this resort a 4 star! I really enjoyed my time here and wish I never left! Lol,…read morewhy must vacations be short?! So I loved my room because it was spacious and accommodating. I did not like that the only outlets to charge or phones was under the head board of the bed, so we had to pull the mattress to connect our phone chargers. With that being said, the resort is lacking on modern stuff. I wasn't a fan of the coffee machine because it didn't pour the right amount of coffee. TIP: pour one cup at a time and not two. Breakfast at cafe soleil was amazing! There were two days where the servers were "ok" and the rest of the days where our server were amazing! The food is amazing and they always have a different specialty everyday. I wish they served the crepes guava and cheese everyday lol. The pool is amazing! I loved it! The only thing that prevented this review from being a 5 star is the service at the bar. The bartender acknowledged me and told me to wait. A father and son came at the bar and she attended them completely disregarding me. I was waiting for her for 10 minutes as she finished making drinks for other customers. I just swam back and didn't order anything. They don't have servers to come by and ask if you want a drink. Also, it was ghetto that they used pandora to play music. You would think a resort would have their own station or at least pay for pandora so that the commercials didn't play. Parking is perfect. No complaints!

We have used this service dozens of times over the last few years, we travel to the island about…read moreonce a month. They are very professional, the communication from the office and the drivers are excellent, vehicles are very clean and new. Very happy with this service and highly recommend them.

Easy to book and phenomenal customer service!…read more I booked my rides from and to the airport for this upcoming week. Online was easy and got quick confirmations of my rides. Unfortunately, I had to cancel the trip, but spoke with Naomi Sanchez who was able to cancel my reservations with no charge to me. She was extremely friendly and professional. When I have to fly back to PR, I will definitely be contacting PR Green Transportation due to their excellent service. If they treat a customer this well on the phone, I would assume the rides & drivers would be just as good, if not better! Thank you for the positive experience!

Julio is excellent! He showed amazing flexibility when our flight was cancelled and we had to take…read morea different flight 7 hours later. He was waiting for us at baggage claim at 10:30pm just as he said he would be. He brought us back to San Juan from the St. Regis as well, and recommended a great restaurant for our last night on the island. Julio is professional and personable. We will call him EVERY time we are back in Puerto Rico now.

We had a terrible experience with Julio C. on June 9th. 99% of my reviews are 5 stars. So, I made a…read moresimple request to stop somewhere on the way to my destination. Mr. C. said he would NOT stop where I wanted to stop; and, that he would stop elsewhere. What an awful experience; and, it was incredibly awkward and unprofessional and creepy at the same time. I was worried he was going to just let us out on the public road with our bags. Never again! Do what you are paid to do; and, do it with respect and professionalism.