Two thumbs up. Five stars. Always competent and professional. Tim Swartz is one great technician.read more

These guys do an excellent job and really know what they are doing. Highly recommend. They promptly…read moreresponded regarding our thermocouple on our furnace that needed to be replaced. Called Sunday evening and they were here in the morning. I just wish they did water pipe services as well. Highly recommend.

I have called them twice and sent an email and have never received a response. So nonresponsive.read more

Ridiculous fees. Horribly rude, condescending, and combative customer service rep…read more Have a broken appliance? Without informing you of any of their fees in advance, they'll charge $75 to come to your house, and then charge $75/hr "labor" for every minute spent on diagnosis. Not repair- DIAGNOSIS. I can accept being charged labor on a repair. I cannot accept being charged labor to LOOK at something, on top of being charged a flat service fee to come LOOK at something. For my broken dishwasher, they estimated $1500 for a repair (?!), and when I declined, they hit me with $150 bill, 3 months after the fact, without fixing anything. When I inquired about the obscene labor fees on a diagnosis, I was rudely told that I "should have known the cost" (telepathically I assume), that I was "being unreasonable" in asking the labor fees to be removed when they didn't actually fix anything, and then was hung up on with the threat that they would be "calling the magistrate" on me if I didn't pay. Sad to see a local business who cares so little about customer relations that they'd rather threaten to call the police than attempt a compromise on an unexpected and unjust fee.

In my research I found that Deans HVAC had received 5 star reviews from 99% of their serviced…read moreclient's. After speaking with Mike the owner I was very impressed as he listened to what I was looking for and shared exemplary knowledge on what my HVAC project needed. Mike took time to answer all of my questions in addition to providing the best and most fair estimate in comparison to the other companies I had spoken with. Mike was very thorough and took care to make sure everything was installed with precision and a personal attention to detail. Working with Deans Heating and Air Conditioning was an awesome and rewarding decision as we are very pleased with the installation of our new HVAC system. I would highly recommend Deans HVAC to everyone looking for a knowledgeable, fair priced , caring, and professional company to address their HVAC needs ranging from general services to full HVAC replacement projects. Definitely a FIVE STAR company!!!!!

Michael installed a new AC and Gas Heater in my home this summer. He is very professional, and…read moreknows his stuff, works hard and clearly takes pride in his work. I would highly recommend Dean's Heating and Air Conditoning. Update - 11/24. Michael promised a visit this fall to check on the heater. As promised, he showed up and did a check on the heating and all was working great.

The absolute worst. And we are a "contract customer". Save yourself the headaches and find a…read moredifferent supplier. Liars and thieves. Called four times over three weeks, and every time they told us we were are on the list to be delivered. That is exactly what we were told all four times... the last call the office staff even gave a delivery date... called back after "missed" delivery date and were told we weren't even on the schedule. The call number staff is clueless and has no clue what they are doing. They want you to sign a contract to be a "valued customer" for a year yet they don't hold up there end of the deal to automatically refill you like they are supposed too. Still no delivery in sight, and we are under 15% on the tank with single digit temps ahead. Let's not forget the famous last words of the call center.... "we will deliver, baring any unforseen circumstances." Hope this helps your decision.

18 years as a customer. Bills always paid on time. Now they want to charge me $99.99 every year for…read moreunder usage. Great way to lose a customer. They also will charge me $94.00 to come remove their tank.

I've had a technician come out for the AC and another tech for the heater and I can tell you these…read moreguys are knowledgeable and willing to share their information in an effort to educate the customer ! I feel comfortable recommending them.

The guy came on time, very pleasant and even though I wasn't expecting all the things that were…read morewrong. He did get my AC back on and it's "knock on wood" still on and creating cold air.