I was a loyal patient of Dr. O'Keefe for 15 years until he retired and sold his practice to Dr…read more Gray. Despite warnings about the new management, I decided to stay with the practice. Unfortunately, those warnings turned out to be absolutely right.
For the past three years, Dr. Gray's office has consistently overcharged for routine procedures and added unnecessary services that insurance wouldn't cover--fluoride treatments for $50+, excessive x-rays, and more. Before the transition, I was never charged beyond my insurance coverage for standard bi-annual cleanings, but that changed immediately under Dr. Gray's practice. The only reason I stayed as long as I did was because my hygienist, Sandy, and Dr. Newman were still there. Both were professional, honest, and trustworthy--but they've now left the practice, which speaks volumes.
On my last visit in February 2025, I was pressured to get additional x-rays despite recently having a panoramic x-ray (only needed every five years) and two sets of bitewings due to a recent root canal. When I questioned this, I was falsely told that I hadn't had x-rays since 2022. When I declined and explained I was only there for a routine cleaning, they claimed the Texas State Board of Dental Examiners wouldn't allow them to proceed without x-rays--an outright lie. Under Dr. O'Keefe, I was never forced into unnecessary x-rays. Frustrated by the dishonesty, I canceled my appointment and left.
I was already fed up with the overcharging and deceptive practices, but what ultimately compelled me to write this review was discovering that they had the audacity to resubmit billing for my August 2024 root canal--despite the fact that I received no treatment that day. Thankfully, my insurance company caught the duplicate charge, making me question how often they've billed for services never rendered.
On top of all this, the turnover in staff is alarming. Longtime employees have left, and the new front desk staff lacks professionalism. Daisy, who handles payments, is especially rude.
I strongly urge you to avoid this dental office. The deceptive billing practices, unnecessary procedures, and lack of integrity make it clear that this office prioritizes profit over patient care. Stay far away!
