They saved our little puppy! The expertise in Dr Matt is incredible, and the whole staff are…read morenothing but nice, thoughtful, and compassionate. They have made us feel safe and comfortable throughout everything, and not once has made us feel pressured to do anything we didn't feel right with. Such a great vet! (Plus they allow the option to text vet questions, when calling is sometimes some of us millennials struggle with).

I got an appointment immediately even though I had only been a previous client and my cat hadn't…read morebeen there before. Margret's condition was thoroughly discussed and options were offered. After two days she is recovering from a condition that has been brewing for a year, starting with allergies. The staff, as always, was courteous, timely, non judgmental and patient. I can't recommend them enough after 25 years of excellent and compassionate service.

When I moved to the west side of Madison I was in need of a closer vet for my cat. Having had bad…read moreveterinary experiences before, I was a little fussy about who I wanted to care for my animal. I found West Towne Veterinary online and went to check it out. I got there right before closing and Dr. Ken was kind enough to take time out of his evening to tell me about their cat friendly practice and show me around the clinic, including the areas that they perform surgeries and teeth cleanings. Dr. Ken has now been daisy's vet for the past three years and I can't say enough about the exceptional care they have provided to her! From the friendly office staff, to getting her in for emergency appointments... they even have cat boarding and a cat gym! They also offer "cats night out" events where your cat can socialize with other cats and you can learn information on how to better care for your pet. And to top everything off, Dr. Ken is one of those veterinarians that paddle boards and home brews. Can't beat that-- I wouldn't go anywhere else!

My little girl needed a follow up for her shots and meds. He got greedy fast. Really greedy. When…read moreI questioned the estimate he said he might be able to lower the charges a little bit saying "I could lose my license if...". He didn't approve of my getting my kitty's meds from Chewy (drastically lower cost) or the local compounding pharmacy. Her initial prescription was ordered by his cooperating pharmacy on the east coast. 2 click pens were paid for (per my call to that pharmacy) but I was only given 1, yet paid for 2, later the 2nd was "given to me as a courtesy". The estimate was lowered from $610 to just under $200 for shots and weight, no exam. My little girl was howling and hissing after being manhandled. The building is deteriorating, walkway broken up with lots of debris, lots of scratches and chips in exam rooms, lots of overpriced "products" for sale, staff is harried and seemingly overwhelmed. We are moving on.

5-star quality care from, imho, the best doctors in the area. Great "bedside manor" with our dog,…read morewhich is always appreciated. I think we were prescribed (and sold) meds that we ended up not needing. It was more of a "just in case", which had we been thinking straight, we would have passed on (take the script, but fill it if needed). Overall, however - the care is top notch, and I trust them with my dog's care.

I would agree with the other reviews saying that Sondel seems to charge more than other places…read more I've continually been shocked by how expensive things are. For example, my dog has a case of bad diarrhea and this isn't the first time. Longer story short, they couldn't give any meds out for it and said they had to run a lab test. I would like results and treatment ASAP, and they told me if I wanted same day results, I could pay an extra $40 for them to do the lab test in house. I didn't understand why it was more and didn't ask. The lab fee was much more expensive than I was anticipating too, at $80. I can't recall the other times now, but I'm tired of feeling like I'm being extorted. The veterinary care has been fine. The staff fine. The price is too much though.

Today my girl needed to get some care for a hot spot that popped up yesterday and grew so quickly…read more The staff was very attentive to my messages and were able to squeeze her in. Dr Sarah cleaned it up, discussed options and what she recommended. When she had a problem a week ago with her GI tract, they were responsive in helping me with that as well. Dr. Jacki prescribed meds and listened to what Payton has taken before. She was very understanding about the fact that Payton is a thin girl and simply does not gain weight.....no judging (when we went for our initial check up). She also saw our cat, Sylvie, for a wellness check and meds. Sylvie can be a bit of a queen at times, but the staff said she was good. Last fall, my guy was not doing well, I wanted to let him be pain free without having to prove he was ready....I knew. We moved here not all that long ago and I was looking for a good fit for us. I called True Vet, explained what was going on and what I felt. They were so understanding. When we arrived they had all the treats he could ever want, but could or should not have. He was in heaven eating them. Dr Amelia was patient and listened to me babble on about my guy. I truly can not say enough about how wonderful the doctors and staff are. I never thought I would find a clinic like we had before moving to the Madison area.

True Vet diagnosed heartworm in my dog - after two other local vets missed it. Dr. Sarah educated…read moreme about the diagnosis and informed me of options for treatment - including cost - prior to proceeding on a plan. I was contacted by staff after every treatment to make sure my dog was doing ok. All staff are friendly, professional, compassionate and thorough. AND they always have chocolate at the reception desk. Highly recommend!!

Dr. Wheeler is an outstanding vet. She listens to our concerns and patiently addresses them. At…read moreour Bernedoodle's first puppy checkup we knew we had the perfect vet both for him and for us. Today was his one year checkup. The doctor and her technician, Megan, made it a fun visit for an excitable and wiggly 72 pound boy. Whole Pet Veterinary has larger, more comfortable checkup rooms than the typical clinics and that helps to make the visit less stressful.

Highly recommended very thorough. I take my cat here for his wellness checkups, but he has never…read morehad health issues.

Dr. Molly, Kristine, and the entire team at Sauk Point Vet are exceptional. Very accessible,…read moreresponsive, and comprehensive care. I highly recommend their services.

My 10-year-old Bichon had really bad teeth, and we knew she needed a dental cleaning--but I was so…read morenervous about putting her under anesthesia. The team at Sock Point made it incredibly easy to trust them. They kept me updated throughout her surgery with text messages and even called me during the procedure to let me know how she was doing. Afterward, they gave me a detailed rundown of how everything went, along with super helpful post-care instructions. I can't thank them enough for the care they showed us. They did an amazing job, and I'll definitely be a customer for life.

Everything! Dr.Fink, my German Shepherds surgeon and resident Julia absolutely amazing…read more Heather in the surgery scheduling was awesome- The communication was excellent My boy was well taken care of before during and after surgery I would not take my animals anywhere else Thank you Dr.Fink‼‼

I drove 80 miles one way because my vet in Oshkosh referred me here. My 20 month old kitten had…read morecrystals and stones but this time he seemed very sick but was not blocked. They did the appropriate tests and kept me informed well. Every single doctor and vet tech was kind and listened to my concerns. I got at least three updates a day while he was hospitalized. It looks like he's going home tomorrow after 3 days inpatient. I won't go into all of the kittens conditions and issues because that would take a book to list. I seriously will return here if he ever needs ER care. There is a Bluepearl ER a bit closer but I will never set foot in there after waiting 5-8 hours to see a vet.

I think the owner of this place might have an ego, and a bad temper. I tried to schedule…read moreappointments for my puppies. I am incredibly busy, and had trouble getting through. when I did, the receptionist appeared to be untrained and I sat on the phone while she tried to figure out their computer system. I finally hung up, frustrated since then, I received three messages from the owner, who finally reached me, only to provide me with a condescending lecture about being patient with her staff. I asked her to call me back when she connected to her system, and I hung up. I was not rude or mean appropriate in any way. I will find a vet who is concerned about providing efficient, well trained staff, not lecturing clients about who to act when such service is not provided. Find a vet who is professional and friendly to take care of your pets, not someone looking for a confrontation over nothing. Huge red flag here.

I recommend Odyssey to all of my loved ones. Everyone is so knowledgeable, patient, and kind. I am…read morebeyond grateful to have a vet that provides such high-level, dedicated and gentle care to my kitty, who is ~16 and has been a patient for about 10 years. Thank you for everything you do Odyssey staff!!

Update to my original 5 star review from 9 years ago: We were planning on putting one of our cats…read moredown at home through another area vet, but our cat took a turn for the worst 2 days prior, so we had to take her to the emergency vet. It was my first time at their new location, and everything went much better than I had anticipated. Parking was a breeze, the space was very clean and comfortable, every staff person we dealt with was very kind and compassionate, and they made the process as easy as possible given the situation. They even sent a personal sympathy card. They made us feel like they knew us and our cat for years. I still highly recommend Madison Vet Specialists & Emergency care for emergency needs (we see a different vet for regular vet services, so I'm unable to comment on that). Thank you! Original: I took my cat in for a non-emergency visit to get his eyes checked out. The place was easy to find and is beautiful inside. The waiting area was comfortable, the staff was very friendly and the vet and techs were extremely knowledgeable, to-the-point and fun to talk to. I am so happy we discovered this place. If there was ever an emergency with our cats, I would feel very comfortable taking them to Madison Veterinary Specialists! Thank you!

Over a month has passed since our January emergency visit that left us dissatisfied with care…read moreprovided for our dog, Bella, who has liver disease. While we truely appreciated a thoughtful follow-up call from Marjan, who was personable and compassionate, there are clear areas where the clinic could improve the overall client experience, particularly in communication and bedside manner. We chose to give the clinic a second chance and continue Bella's liver care with the specialist we had been seening for a number of months, surrounding some ongoing concerning behavior; the same concerning behavior that had brought us to the emergency room in January, roughly a month or so earlier. The evening before our visit, Bella vomited all of her food twice, and we reported this to the clinic. From this point through the following day, she did not eat due to the planned ultrasound. Testing revealed that her liver disease had progressed, she was entering liver failure, and she had fluid in her abdomen. In retrospect, this is entirely a missed opportunity to identify her condition earlier, given the clinic having both her emergency visit and specialty internist's records. A more proactive, holistic approach & sharing information between the ER team and internist, could have & should have prompted the internist to follow up with proposed care/ testing. Instead, our return visit (for ultrasound) was prompted solely by our persistent concern about Bella's behavior. Can't highlight this enough, that it was a missed opportunity for attentive, high standard care. After the two-hour drive home from the ultrasound, we discovered that Bella was profoundly lethargic and virtually lifeless. She remained mostly unresponsive well into the following morning, unresponsive to the point where you think "is she alive". We learned, after much later prompting, that she did not respond to water offered at the facility, yet at discharge no verbal guidance, or written instructions was provided regarding monitoring for dehydration, monitoring severe lethargy or any other signs of concern. We had no idea she had been given butorphanol. We only discovered this by reviewing the invoice and researching the medication ourselves in response to her severe, non-responsive behavior. Yes, we could have called Madison vet, but had we been proactively educated & informed, we could have understood sedative behavior, and prolonged effects, particularly in dogs with liver disease who may metabolize it more slowly. The intensity of Bella's reaction was alarming and raises serious concerns about the lack of communication. This is now the second serious communication failure from the Madison team. After spending over $15,000 in the past several months--including $1,926 for this visit--it is not unreasonable to expect clear verbal & written discharge instructions, especially when sedatives are administered to a medically fragile patient. No one informed us that she had been sedated. No one advised us to monitor for profound lethargy, lack of responsiveness, or what to do if she does not respond to food or water, or when urgent veterinary care might be required. This morning with minimal response and still no water intake we were not going to make the long trip to Madison Vet to resolve things, that would have been a long and stressful trip for Bella & we had lost confidence. We were forced to spend our entire day at another local emergency clinic, incurring an additional $500 expense for IV fluids in attempts to stabilize her. We cannot recommend the Madison Emergency clinic unless they make substantial improvements in communication, bedside manner and discharge protocols for medically fragile patients. This experience has been exhausting for us and we expect more from a team that projects expertise in specialty & emergency pet care.