Booked "A Slice of Paradise" through Sandbridge Realty by VueStay Vacations for a family group of 15, July 4-11. The shower valve malfunctioned and wouldn't shut off, draining all the hot water in the house. The plumber who came out at 10 PM on July 4th (who said he was the local operations manager) ended up removing the showerhead to fix it, and told us support was routed to people who were "a world away" and couldn't help. We were deferred between guest services and a local team that ghosted our refund request entirely. When they finally responded, they never acknowledged that the fix required shutting off water during an active stay. We had to demand relocation for our whole group. VueStay called it a "massive disruption" for the plumbing failure in writing, but still hasn't given us a refund figure after four follow-ups. Would not book again. read more

Hire new staff...a staff that shows care and concern If I could give it less than one star I would. Balcony dirty with spider webs which I cleaned. To make matters worse, on our last day, someone entered out apartment and left our door open with a bag from inside the apartment. Anyone from the street could've walked in, stole our property or worse waited for us to return to cause harm. Find out days later, they did that to allow maintenence to enter to clean balcony...on our last day, ridiculous. When manager finally called me 9 days later, you can tell from her to explain, she did not care. I would never recommend this company...also needs to be known...this is my first negative yelp review read more

Our family booked a one-week stay at a condo and had already paid in full. Less than a month before our reserved dates, my father had a stroke. A week later, as he had been moved to the rehab floor of the hospital and clearly was not going to be able to go to the beach in three short weeks, nor was my mother (or any of us as we needed to be close by to help with things), we began calling to try to cancel the reservation and get any kind of refund. No, we hadn't purchased the optional insurance (didn't really consider it - it's the beach in the state we live in and everything was just fine at that point). We were promised by more than one person that they would look into things and get back to us. After three such phone conversations, nothing had been done and we had never heard back from anyone as they'd promised. The company did not cancel the reservation as requested and, only days before the reservation date, said that per their policy no refunds of any amount could be issued less than 30 days prior to the reservation. While I understand policies such as this, one would hope that a severe medical emergency might constitute an exception and allow for at least a partial refund. We were not just trying to back out of a reservation, it was a legit significant medical issue that kept us from being able to go to the beach that week. I suppose my recommendation to others if you're going to book with this company is to purchase the optional insurance but then also hope nobody in your family has a significant medical emergency that prevents you from being able to actually use your reservation (unless you have $3000+ to just throw around). read more

Beautiful place, but the mattresses are very cheap, they were so bad I had to sleep on the couch, which was much more comfortable. they also didn't provide any pots or pans for cooking, they also did not provide any towels, washcloths or hand towels. read more

Quality was very low. House was outdated and dirty. Amenities were not all working as advertised. Hot tub was broken, pool table was very wobbly and not even any room to play a game. Kitchen was small. The property outside was not kept up. The advertisement photos were deceptive. Do not recommend unless you want to waste money. Workers were rude and only wanted to temporarily fix the hot tub, the pool table, toilet, and outside lights. read more

Sandbridge Realty definitely represents the best beach rentals of them all when looking to stay in Sandbridge, VA. Sanbridge Realty is a great broker to seek out when looking to rent a beach home in the Sandbridge, VA area. They represent the "crim de la crim" of beach homes and rentals in Sanbridge, VA. Most of all their rentals are online line and are represented well. The pricing and availability is transparent too. From making the arrangements to our entire stay....no complaints here. For weeks my friends and I couldn't wait for our visit to Sanbridge VA and it did not disappoint. We sought out a weekend getaway to the VA beaches in hopes of avoiding the main holiday weekends and the crowds generally found at the main beaches surrounding the DMV (DC/MD/VA).....Sandbridge, VA Beach was that kind of place and then some! During my visit, my friends and I stayed at "The Regency South" beach rental and was completely blown away by the accommodations and amenities of the place. Frankly speaking, I literally did not want to leave! Talk about living "The Lifestyle of the Rich & Famous" life...this place is it!! The Regency South is a 12 bedroom vacation rental located Oceanfront managed by Sandbridge Realty. It was the perfect location and the beach is practically your back yard. The rooms and baths were large and can accommodate 2-4 people in each room easy. It is a three level beach home, with it own elevator and many amenities to name a few.....Theater Room, Game Room, Inside Pool, Outdoor Pool, Hot Tub, Billiards, Two Kitchens, Outside Grills, Horseshoe-shaped centrally located Pub-Style Bar, complete with a Game station & Margaritaville Frozen Drink Machine!! The outside veranda deck and bar...only puts this place more over the top! If you have a large group and am looking for accommodations to cover everyone of all ages....look no further. Making the arrangements to stay in this beautiful home were easy and Sandbridge Realty made it happen. If you have a smaller group or need accommodations less grand, Sandbridge Realty offers condos and smaller homes as well In all, it was the perfect stay and getaway. There were no issues, except for a slight problem with the outside jacuzzi. It was no problem at all, we simply called Sandbridge Realty and someone was there to take care of the issue that same day -- within minutes. My friends and I had a great time in this beautiful home. It had everything we needed and more. Definitely, will be back to visit in the near future and more than likely will seek accommodations through Sandbridge Realty. read more

See all

We've been renting at Sandbridge for 16 years and our experience has been great. Very responsive to fix and repair issues. AND you could also get a live person to talk to. Unfortunately Sandbridge Realty has been bought and is run by Vacasa. Our experience has been terrible. It's hard to get a live person to talk to. It took them 18 hours to send someone out to check on AC that was not working and it took 3 phone calls, 2 texts and when I still could not get anyone out I drove to the offices. Vacasa is extremely slow to reply, they don't have local reps so there's a delay to get any help. We've rented 2908 Sandfiddler for 5 years and this is 2nd year the AC has failed, but last year under Sandbridge Realty they had someone out within an hour, on a Sunday and at 9pm. Not the case with Vacasa- guests had to sleep on the floor upstairs because bottom 2 floors were 86 degrees. There's been lots more issues (broken sun shade, dirty kitchen on arrival, linens not on beds when we paid for service, non working burners on stove, swim gate won't latch), but If Vacasa cannot figure out their response time we will look to rent from Siebert. read more

Love to see that the company is commenting on their horrible service and constant stalking of the property. We informed Shelby about the wedding when we booked the house, why would we or anyone hide something like that!? Especially when renting a 12 bedroom, 10,000 Sq ft house which "Allows events"!? Also the fact that you know how many chairs were delivered to the house is SUPER CREEPY! We had 100 chairs delivered, 50 for the beach ceremony "40 guests" and 50 inside for dinner you stalker. You people need Jesus!! Additionally look at all your recent negative reviews and the fact that you chose not to comment on all the other horrible, unprofessional incidents which took place. Super unethical company and homeowner. Open up more guests packages and get back to stalking your customers! read more

Sandbridge Realty - Guest Rules - Property Management Near Me - Virginia Beach, Virginia

Our rental house was filthy. Sand all over the floors on all three levels. Bathrooms were not cleaned. We had long dark hairs in the bathroom and a pile of sand in the bottom of the shower. The elevator broke twice. The a/c didn't work on the third floor & had to be serviced. This took multiple visits from repair people. There were spiders & filth on all the outdoor levels. One of the dishwashers wasn't cleaning well. The filter hadn't been cleaned in what appeared to be years. The ice maker and water dispenser didn't work in one refrigerator & had to be serviced. When you go on vacation you have expectations of relaxing & enjoying. Having to make multiple calls to management and usher multiple repair persons through the house was stressful. Not the perfect beachfront vacation by a long shot! read more

324 Whiting Lane, Virginia Beach, Virginia This is a beautiful property located about a half mile from the ocean. It is well furnished and was supplied with basics, such as hand soap, toilet tissue and towels. The decor of the inside fits well with the function of the house. The game room is fantastic and our grandchildren spent a good amount of time there. The pool area was clean and large enough for our group. However, the pictures of the outdoor furniture were misleading - looking clean and new. Unfortunately, that was not the case! The entire outside of the porches were covered in spider webs and dotted with insect feces, etc. We were unable to use any of that furniture. Just sweeping it would not have corrected the problem. Using the outdoor grill was a challenge. The area had to be swept and then sprayed with insect spray before it was usable. This had to be done daily because more or new spiders moved in. There were also spiders found inside the house, as well. A couple of family members got stung by wasps that nested in a wreath on the front door. The two kayaks shown in the photos were also occupied by spiders. It took my son 2 hours to spray them out of the kayaks to be able to use them. We rented this house based on the pictures. However, the pictures did not tell the real story. Our family reunion was spoiled by the sheer number of spiders and the reality of the outside condition of the house. read more

We had a great stay at Sandbridge. Our check in was smooth, the house was outstanding and as advertised. . We are definitely coming back and stay again. Thank you read more

During a Covid-19, State mandated order, they not only refused to refund vacationers for their booked vacation homes, but they ENCOURAGED large groups to come and stay in their homes. In our case, it was 23 people from 7 households & 4 states. Several of them are in an age range that would be considered high risk. They refused a refund and only offered us to re-book in September. The rate in September is $4,000 less per week and they refused to offer us the lower price. We had to threaten a lawsuit before they would consider the lower rate. The same day that they agreed to the lower rate there was a local news station that ran a piece on Sandbridge Realty's refusal to refund guests. Strange coincidence. Greedy, irresponsible, and dangerous behavior. read more

We rented the All In for a week at a premium price in August. The house has a lot of potential and the layout is great. Before arriving we were given a code to the door - an efficient process. Upon arriving, the adventure began. No owners manual. One roll of toilet paper for a 9 bedroom house. No soap in the restrooms in a Covid-19 environment. Only two towels in the kitchen. Clearly the management company was skimping on amenities that intuitively represent about 0.3% of the rental fee. Budget hotels do a better job of anticipating your needs. It's like having beer taste on a champagne budget, not the other way around. The home had. dirty dishes and bottle caps from previous occupants were scattered throughout the house. A tropical storm came through on the third night. Prior to the storm the management company said there were no refunds period. Despite the forecasts, we excitedly occupied the property. The day after the luckily mild storm, the power went off. 10 minutes later, every smoke detector in the house went off. When we couldn't find a fire we called Sandbridge Realty. The answering service said they would call back soon. An hour later, we tried again and were given the same stock answer. Our little kids were covering their ears and asking what was going on. They couldn't go outside because there were 60 mph winds. We called a third time, around 10:30am, some 2:30 after our first call. We were told to expect a call back later that day, which never happened. On the second day post storm I called again around 3pm and asked why no one returned my call. Sandbridge Realty said they were overwhelmed with calls which was a convenient excuse. It's like the Ritz Carlton saying they weren't staffed appropriately. Our house was without working smoke detectors for a few days. Also, the pool was a mess. Maintenance was no where to be found and Sandbridge Realty had no empathy and no solutions - just excuses. In summary - nice house with an awful management company. A hundred dollars in amenities for a house that costs $20k a week would be appropriate. Returning phone calls for customers, within 36 hours, when they are stranded in your property is also something I took for granted. Put your swimsuit on, it's time to go swimming in this pool!!! read more

Sandbridge Realty - Property Management Near Me - Virginia Beach, Virginia

We just returned home from the vacation from hell. When we arrived the house wasn't clean from previous renters. Had to wait hours for someone to come and do a 20 minute clean so we could sleep there. The house was filled with safety hazards including mold in the bathroom and on vents throughout house. Garage disposal didn't work. Microwave wasn't anchored to wall. Broken glass on pool deck. Pool pump broken so it made screeching and grinding noises. Shower didn't have a faucet - just a rusty screw sticking out of wall. Total disaster. Had to wait hours on hold to get anyone since checkin was late Saturday and they are closed Sunday. Will NEVER rent again and will call health department to have shut down until mold issue is resolved. read more

This is a review of Vacasa. We stayed at a home in Sandbridge, VA in August 2022. Our stay was okay. There were some issues with the house but I've enjoyed our vacation overall. After our stay, Vacasa asked us for a review. We obliged and wrote a review praising some aspects of our stay but also providing some constructive feedback on things that should be improved, both with respect to the house and Vacasa's management (including cleaning). Vacasa chose not to post our review. It's as if it was never written. So now I know that you can't trust any reviews on Vacasa's site because they won't post any that are less than 4 stars or have anything negative to say about Vacasa. Beware! read more

This was my 3rd year renting with Sandbridge Realty and last. We rented two different house, both houses had bug issues (spiders and ants). There were no chairs as promised each year. This year we were just done, the air conditioning vents had so much dust built up looks light they hadn't been cleaned in years. Dust all over lights, no hot water for the first day and half. Then the appliances were old and dirty. The showers desperately needed upkeep. It's time to move to s new company. I would not recommend using Sandbridge. We evacuated durning Dorian and they provided little to no info., they told us to check on google ????? We had to call another rental company for info. read more

Sandbridge Realty - Vents - Property Management Near Me - Virginia Beach, Virginia

We booked a house for our family and had an incredible week! Our house was clean and comfortable. We all loved the hot tub and pool, and enjoyed the beach everyday. Appreciated having our beds ready and freshly made and the huge dining table was welcoming. Maintenance was quick to respond after a storm. one of our favorite weeks! read more

See all

We are so saddened and disgusted with our experience last week. We rented a home (Casa do Lago) through Sandbridge Realty and although the rental process went smoothly prior to our arrival, the surprises began when we entered the home. The list is lengthy and includes the following: we had to clean the entire house. Bathroom floors, toilets, sinks. Toothbrush holders had spit in them from the previous renters. We Vacuumed the few area rugs that were there. (Still stained and gross). Swept all tile floors. Areas under all beds were full of huge dust bunnies, used toilet paper, and hair. Even dead palmetto bugs and spiders. We had to wash all kitchen cabinets and counters. The coffee pot wasn't cleaned out and an old filter and grounds remained. Windows were dirty. Molding was dirty and dusty all through house. Pool had algae and tons of sand in it. Lawn didn't get mowed the entire week! (They said it rained however we were there for 7 days and it was hot and sunny from the 8th until the 14th and our neighbors lawns were mowed.). Lightbulbs needed replaced. We called for maintenance on the refrigerator and lightbulbs and they were supposed to come the following morning at 10am. They never showed up, and didn't even call! We had to scrub the microwave that had dried up and burnt food in it. Not all beds were made and prepped for our stay. Trundle mattresses were dirty and gritty. Front door lock was broken. No propane for the grill. We found fleas in one bedroom. Dust and dirt everywhere! We spent our first night there cleaning to be somewhat comfortable. They offered us a cleaning refund and a $300 credit toward the next stay. UNACCEPTABLE!! It was absolutely disgusting. Who would even trust them enough to return? Attaching a few pics read more

See all

This review is for Vacasa in Sandbridge. VA who took over Sandbridge Realty. the property we stayed at was Straight to the Beach week August 6-13. it was a nightmare. hopefully I can upload pictures for proof. the issues from day 1, no outside lights to use pool/hot tub at night. hot tub would not heat, hot tub not cleaned. overgrown weeds everywhere. layers of flies in gameroom and on ping pong table(I understand it's outside but it's because no one cleaned it off). the front of the place had dried pine needles probably from 2020, cigarette butts laying around, not a very pleasing look. now to the inside on the surface it was like the pictures until you went anywhere on the house. black mold in several of the rooms, above beds, corners, black mold on a cutting board, under sink leaking water. moldy shower curtains which was gross!! vents with rust and black mold. Monday someone came to change the shower curtains. always a run around talking to people at vacasa finally spoke with Cindy who was helpful. got us some outside lights (my suggestion) on Wednesday evening. oh buy the outside outlet didn't work so we had to restring lights get an extension cord and move everything around. hot tub was fixed on Friday. also the hot water tank went out on Friday. 2 of the families left early because everyone was over all the issues. we were refunded a small portion of our money but not nearly enough to accommodate the uncomfortable non relaxing stay at straight to the beach. an awful, gross unpleasant experience is an understatement. i hope my pictures upload. read more

My family and friends stayed at Straight to the beach August 6-August 13, 2022. Needless to say the representation of the house online is not what we walked into. I'm not sure why Vacasa is charging cleaning fees as it seems most renters are doing the cleaning. Our house was filthy, from dirty floors, moldy shower curtains, pillows vents and cookware. A pantry with obvious water damage that had mold growing up the wall around children's games. I must not forget when you walk into the property on the ground level the smell of moist mildew stench along with the fly infestation. The outdoor area was worse.. unkept landscaping. no outdoor lighting around the pool and no pool lights. A hot tub that was cloudy and did not heat up. A grill that was left with grease and no propane . Umbrellas that were broken and did not fit the table we're held by a cinder block that when the wind blew it blew the umbrella right now. We purchased lights from Amazon to string around so the kids could swim at night. This is a serious question. do they have landscapers? This property was so run down and unkept. There is a chair in the grassy area that has been there for sometime. A spider took up residence in the chair with weeds growing up through it. The entry to the home has old pine needles that have been there for a very long time. the grass was not cut or had not been cut in sometime. We started calling Vacasa the day we arrived. Not one person was able to get anything done until Wednesday the following week. That is five days of us staying in a filthy home without use of outdoor area during the hot evening. a hot tub that did not work and filth that was inside and surrounding the property. We finally spoke Cindy the assistant manager the following Wednesday, who (at our request) had maintenance purchase more lighting, plugged them in and guess what.. they didn't work.. why you ask...because the outdoor area had faulty electric and cut electrical lines. We had to run an extension cord from indoors to the outside to use the lights!! The hot tub was finally fixed on Thursday this is now six days without use! On Friday half the house lost hot water which was the final straw for two families who packed up and left. This vacation was suppose to be a relaxing. It was a disaster the moment we arrived, and for the amount of money we paid someone should be doing something a little more than 1750 refund!! Vacasa refund $1250 and the seller $500. When brought to the owners attention, they stated they would see the property in September. The owners thought their share of the refund, was sufficient for all these problems we dealt with. As I see it, these Vacasa and the owners are completely ripping people off and should be held accountable. I hope people read this post and it hurts your pocket! Straight to the beach was a straight nightmare. Do yourself a favor. Save your money and do not rent this property or deal with Vacasa. read more

Stayed with family that rented from Sandbridge, the house was filthy. Cobwebs everywhere, window ceils were filthy, tub backed up, found a dirty bra in between cauch cushions. The mattress pads had hair, dirt among other things, fan in main living room was broke. We had to clean pool area plus window ceils among other things. The week vacation other than the cleanliness was awesome. Coaches Castle really needs a new house keeping team. read more

We recently stayed at, Blue Horizon in Virginia Beach. While the house itself was a great layout for our family trip we did have several issues. The house itself is not reflected accurately in the pictures that are posted online. The photos of Blue Horizon on the website show a beautiful pristine home, with crisp and impeccable decor. That is not an accurate representation of the home. The photos are outdated compared to the actual home inside. There are no rugs in the bedrooms as the photos show, there is black mold on a ceiling vent, and all the outdoor cushions have black mold and some holes, rips and tears. The curtains and a box spring have stains. None of the pictures reflect any of this. We also lost two days of our vacation due to cleaning and maintenance issues. When we arrived at the home it had not been cleaned. There were food particles on rugs, in bedrooms and in garbage cans. Gold fish crackers in the children's trundle beds, hair on bathroom floors, sand all throughout the house. Grease under the griddle on the stove, so much so that it was floating, which I am sure poses a fire hazard. A smoke detector disconnected in one of the bedrooms and laying on a dresser not functioning, a pair of old shoes in the closet and lightbulbs in bedrooms and bathrooms burnt out. The linens were dirty, there was a blood stain on one of the mattress pads, stains on the boxspring in one bedroom, yellow stains on sheets, and stains on towels that were wrapped as clean. The owners closets were not locked. One of the disposals didn't work and the refrigerator leaked water. Out of two propane tanks one was completely empty and the other was less than half full. There was no skimmer with the pool so we couldn't use it to get the crabs out that came up from the beach and the pool was full of sand when we arrived. I called Vacasa upon our arrival to alert them of the cleaning and other issues and it took a day to get them to send someone over to clean, with clean linens, to address the maintenance issues and to bring us propane. Some of which did not occur until Monday, so two days. The representatives kept telling me to bear with them while they expedited my issue to local staff. They were expediting it for 7 hours Saturday from the time we arrived until I finally gave up close to midnight. We had to purchase blankets, pillows, pillowcases, and towels as well as clean the house ourselves so we could go to bed. Not a great start to vacation. Sunday I had to call again. Seems to me you have no weekend staff to address issues, which is bizarre since most check ins occur on a Saturday at 4pm. I spoke with local staff and they offered to credit us for what we paid for the items we needed to purchase and refund our cleaning fee as well as two nights of our stay for the inconvenience. As of today we were only refunded for one night which is not what was discussed. It is impossible to get anyone to return my call and the review that I wrote after they sent me a link to review the house has net even been posted online. It says what I have written here. For the price they have this house listed for I expect to walk in to a home and have it be at a minimum clean from top to bottom. I also don't expect to see black mold, rips, tears, stains and things that are broken. I think the house is not reflective of the price they are charging. A lot of things need to be addressed and cleaned up. The pictures are a misrepresentation of the home. We agreed to book this home for that price based on the photos on the website. There really needs to be an update in Blue Horizon's photos. Ideally I think we should be refunded for more than two nights since the home was not advertised correctly. Good luck getting anyone to answer you at Vacasa, the customer service is terrible. Very disappointed in this company. We were looking forward to this family vacation with extended family and hoped to make it an annual event. I would think twice and ask when the pictures of the home were taken before booking anything with them. read more

See all

Agency caused us multiple inconveniences: forced to change the start date because they screwed up and double booked, treated every service request with delay and when it seemed that this couldn't get any worse a rude and extremely unhelpful lady lied over the phone to cover up yet another mistake that costed tenants thousands of dollars. No apologies, no compensation. The agency probably has the bandwidth to deal with law suits rather than fire a low performant lying worker... I can only suggest dealing with this realty if you are a legal worker or have one ready to resolve the issues in the court. If the agency is reading this review, the compensation conversation is still up. And at this time apologies are not enough to cover the contract breach. read more

Horrible to work with. Tuna Trap was the house we stayed in and it had cockroaches. We called customer service and the lady was extremely rude. they sent a can of bug spray for us. The house was dirty when we got there and my daughters cleaned it before we could move in. Lost Internet and I had to work called customer service and they said they would send somebody out. It was two days later when they sent somebody out and that was after I had to call again. Never again we will be vacationing at Sandbridge. read more

I will begin this review with 1 star and update IF there are resolutions. Our family gets together yearly for vacation at beach property rentals for the week. We have always rented with Siebert. We have never had any issues with them. This is the first and last with Sandbridge. They should understand the importance of maintaining their investment, rather than simply banking dollars. The impression of this Neptune II home at 3412 Sandfiddler Road is below standard. While we understand that this is an older unit, this does not excuse the lack of cleanliness and need for TLC. For the amount of money paid and the extra money spent to become semi-comfortable for one night, we need a refund. Many cleaning supplies, linens, pillows, etc had to be purchased. I will allow many of the pictures speak for themselves. However here is a list of issues we have encountered: Even though there were very heavy winds due to the weather, the pool furniture, toys, chairs were in a disarray. They should have at least secured them. 8 crabs and counting in the filthy pool. The home smelled like mildew upon entrance. Filthy carpet and ruined area rugs. Missing screens throughout. It would be nice to at least be able to air out the smell of the home and enjoy the beachfront. Crumbs on counters, floors, in the refrigerators, in cabinets. One refrigerator smelled like fish. Stained chairs/ruined and stained sofas. Blinds broken throughout. Unable to even repair in many cases. All shower liners mildewed. The knob for the tub mildewed. Dirty shower mats. Mattress pad ripped and eaten away. Another mattress bad with somewhat of blood stains. Pillow cases stained. Pillows smelly. We killed about 12 flies...still counting... The grill would not even be sold in a thrift store. Tables dirty. Products from previous renters left behind. With ALL of the issues, it makes you wonder if they even had cleaners in the first place. Now cleaners are here, along with someone to clean the carpet. There should be someone on the way to clean out the pool. HOWEVER, this is a complete inconvenience on a trip which is supposed to be relaxing!!!! This SHOULD HAVE been taken care of BEFORE we came. read more

See all

Booked on sandbridgevacationrentals.com. For June 2022. I canceled in October 2021. They don't give money until it is re rented. It's horrible my credit card is charged for what I canceled. It's horrible. Don't book until you know all the catch. They make thousands every week and still they want more money. A very greedy greedy rental company. Stay from that website. It's a scam. read more

I have vacationed in Sandbridge with my family and 2022 will mark our 12th year. Sandbridge is a great place and our multi-generational family looks forward to it each and every year. For 9 of our 12 years, we have rented through Sandbridge Realty and have always had great customer focus and service. Throughout the various stays, except our most recent, we would encounter small items, which might involve maintenance, housekeeping, propane refill, and all were immediately addressed. My most recent stay, August 2021, we stayed at The Regency, and it was the first time, in 11 years, where we ever encountered multiple concerning issues, including, poor housekeeping upon arrival, (not adequately cleaned), audio and TV issues (improper or no cable hook up in some rooms) and lack of remotes in all rooms, linen, bedding (dirty stained comforter on two of the suite bedrooms). There were other issues as well, all of which surprised us, Having had stayed at other large homes e.g., Aria, Regency North, Blue Moon, Royal Shell, Bella Breeza, to name a few, our expectations were based on past experiences and rentals. The Regency is a beautiful home and property, but it seemed during that stay someone dropped the ball. Once notified, Sandbridge, in their usual fashion, promptly addressed and remedied the major concerns, and none of it impacted our wonderful week, I am hoping that it was truly a fluke week, because I do have The Regency rented again in 2022. (having had reserved prior to this years stay) If not, there will be a different follow-up review in 2022. I included my true review to be transparent for those considering rental, however we have been coming back for 11 years and will keep on coming back to add on to our album of family memories. I highly recommend Sandbridge Beach and utilizing Sandbridge Realty. read more

See all

We had a GREAT stay and the one issue we had with a broken lock on the sliding glass door to the balcony in the master ensuite was remedied immediately. I would certainly consider a revisit to NAUTICAL DREAM because of its location and view. I would suggest the provision of operating instructions for those who are lost without a television. Televisions are plentiful in this house, but we could never quite figure out how to operate them ... not a concern for me, but there were those in our party who have difficulty living and breathing without television. read more

We stayed at The Seahorse this year and was delighted. Most rooms have their own bathrooms, two fridges upstairs and one down. Large sized washer and dryer, 2 stoves and the commercial sized ice machine is awesome..this should be in every rental! Bathroom, and shower by the pool is great and so many beach toys, we brought our own and put it away for the next guests. We had 6 couples a teen and 2 children and we all had a blast as usual. Can't go wrong in this home. Justine C. read more

We also have rented from Sandbridge Realty for over a decade. It has gone way downhill ever since they were acquired by Vacasa. The people in the local office are still good but going through the Vacasa service desk is horrible. They can't provide any real help. On top of that, Vacasa is adding so many fees including high cleaning fees (which i'm sure are not passed on the the cleaners) and booking fees. One star is being generous. read more

My Fiancé at the time found this House and wanted to have our Wedding here, I said ok, it was pricy but SO WORTH IT! Had our Wedding at this wonderful amazing house that Sandbridge Realty Rented out to us. The house's address that we stayed in is: 2852 Sandfiddler Rd, Virginia Beach, VA 23456. Gorgeous Beautiful House. 9 Rooms, 6.5 Bathrooms. Hot Tube, Pool, Beach, Cable TV, Dolphins, Crabs, Waves, and more. Huge Living room upstairs and a big Living room down stairs, kitchen was very cool, lots of beds, even had a room with bunk beds. Kitchen upstairs also. 2 decks as well. Thank you Sandbridge realty for letting us rent that house and making our Wedding-Awesome,Outstanding,Beautiful,Gorgeous,Mind Blowing, it was a true Miracle! A+, 100%. read more

See all

How could this company not have a more compassionate refund policy in these difficult times. Shame on you Sandbridge Realty!

I recently rented a home -Good Air - from Sandbridge Realty. The home itself was ok, just in need of some TLC. My concern is with the housekeeping and maintenance provided by Sandbridge Realty. We arrived at the home at 4:50PM, this was after the allowed check in of 4PM. The housekeepers were still at the home but left upon our arrival. My thought was that during the current pandemic, all effort should be made to have the house spotless for each group of guests. However, this is not what we found. Instead we found the following: - Dirty sheets left in closets - Used bars of soap left in the bathrooms - Dirty dishes in the dishwasher - Porch furniture that was so dirty it was not usable - Coffee grounds and K cups left in coffee makers - Remnants of the previous guests breakfasts in the sink - Stove was filthy, would not use it without cleaning - etc We did call and report the issues and a person was sent over. They spent approximately 10 minutes at the house. Very little was addressed. We cleaned most of the items ourselves. Maintenance We reported a few issues that needed to be addressed: - Pool was not clean when we arrived and was not addressed - Lights, TV's, Ice Makers and ceiling fans were reported as not working and not repaired. - Upon arriving on Saturday we reported that neither grill was operational - gas grill was broken and charcoal was too rusty to use. After a second call on Monday, a new gas grill was delivered. For the money we spent and the current health situation, I expected a little more from Sandbridge. If I was the owner of this home, I would be concerned about how my home is being maintained. read more

We have rented from Sanbridge for over 10 years always a wonderful experience, unfortunately this summer had a terrible experience rented fro Siebert, was a horrible time, rude management and terrible living conditions, therefore back to Sanbridge next summer read more

They completely screwed over my family friends. Look up "Sandbridge Deck News" it's the first one that pops up. That rental with the collapsed deck is Sandbridge Realty's! Sandbridge Realty didn't contact them at all about the incident & probably weren't going to say anything until they showed up. That house was built in 2008. Needless to say, they are not inspecting their homes for safety. I'll say it again DO NOT BOOK WITH THEM!!! read more

Rented "Blue Dolphin" on Sandpiper and while the pictures were beautiful, the house and real estate company was anything but.... The Blue Dolphin earns a "D" for dirty, dingy, dated, dilapidated, dark and drab. Went spent twice the money we usually do - in Covid we decided to splurge - but we got far far less. The plumbing went haywire after the first day, the lower level bathrooms were not usable and then overflowed. While Sandbridge Realty did respond, we were without plumbing for 3 mornings and needed to assist the plumbers - still not fixed during our stay and Sandbridge REFUSED to provide any compensation. Don't Rent Blue Dolphin and Don't Rent from Sandbridge Realty - we are sorry we did.... read more

Our family spent $16,832 to rent 3100 Sandfiddler Rd. in Sandbridge, VA for one week this August through this realty firm, now part of Vacasa. We experienced bedbugs, two broken toilets, a clogged bathroom sink, one bedroom and bath with no air-conditioning, inoperative sliding doors, most electrical outlets too loose to hold plugs, stained kitchen cabinet shelves with old shelf paper, parking for 6 cars max, not the 10 advertised, loose refrigerator shelves, greasy kitchen fan with no cover, two combo bath/showers with no shower curtain, old dishwashers, worn furniture including outdoor wooden chairs with splinters/missing paint. We spent two days getting some issues corrected including two visits by pest inspectors, who found bed bug castings and stains caused by bed bugs in the mattress in the affected bedroom. We requested a 20 percent refund by phone and email (twice) and heard nothing. Be warned and avoid this property and the rental company. This was our first family gathering in 3 years with travelers coming from England, California, Illinois, Kentucky, Virginia and Maryland, so it was a big disappointment to be in this sad, too-worn rental that ruined much of the vacation for too many of us. read more

AWFUL representation of a house online that was was not as advertised when we arrived at the house this Saturday.... the house is pictured brand new looking but we arrived to a run down house with a barely working AC system. We are on day three and the AC has now stopped working properly. A house with 14 people and it being 80 degrees is not exactly the vacation we imagined.... I would not recommend using Sandbridge Realty unless you know that what you're looking at online will be what you get in person. Not pleased at all with this company. read more

We stayed at Villamare which is managed by Sandbridge Realty/Vacasa and did not have a good experience. The house was not clean upon arrival, with sand all over the furniture and the floors, crumbs in the pantry, sticky rings from cups on the outside tables, etc. We were given 6 towels for 12 people. Two maintenance men arrived shortly after we got there to address a complaint filed by the previous renter on the dishwasher -- they said it just needed to be "sprayed down" and should be working fine. It didn't work all week. We made multiple calls to request more towels and to ask for someone to fix the dishwasher over the weekend, spent a lot of time on hold, but could not reach anyone local. Finally on Monday we got hold of a helpful person who sent the additional towels and put in another ticket for the dishwasher. We were told it would be installed that Friday. When the guy got there to do it, he said he could not install it because the pipes were completely corroded. That sort of thing takes time and it's clear the problems in the house have been neglected, either by the owner, the management company, or both. No dishwasher for ten people is a serious vacation bummer. In addition, several pieces of furniture were broken when we got there. My husband sat on a screw on one of the bar stools and it was clear someone had tried to hide the break in the spine of the stool -- luckily it didn't break the skin. Don't lean too hard on the dining table or it might break. There is no outdoor shower (just a washing off station) so I am guessing sand in all the drains was the reason most of the showers took a while to drain. I was able to reach someone to voice my concerns and request some sort of refund for all of this after five days of trying. The person was very nice and helpful. She refunded my cleaning fee ($250) and said the owner would give us $200 back because of the dishwasher issue. It should certainly have been more in my opinion but at least it was something. Even though it's a bummer of a house, the beach remains glorious! read more

The house and grounds were great. We paid for an early check-in and they were still cleaning as we arrived, but , but they sent someone the same day and it was fixed. We have already booked the same property for 2021. We are hoping for better weather as our weather last year was rainy and cold, but that is no fault of Sandbridge. Looking forward to an enjoyable week in 2021. read more