Sanda's Cleaners is the best!! I've been going to Sanda for dry cleaning for at least 30 years and I have never had a problem. Sanda herself is an outstanding tailor. Her work is always impeccable and she has repeatedly gone out of her way to accommodate me if I need an item quickly, including the next day. Although Sanda is not cheap, she has never ruined any of my clothes, unlike a few other places in town. I love her and her staff!! Joyce C. read more

The worst experience I've ever had with a dry cleaner, they screwed up and blamed it on me

I brought in a former Bridesmaid dress that I needed to have let out because I hadn't worn it in 24 years and my body had changed. Sanda did an amazing job and with only 48 hours to get it done. Thank you again, Sanda! I will use you again for any tailoring that I need to do. read more

Horrible!!!! I would give zero stars if I could! Arrogant, incompetent and worst customer service that I have ever experienced! I had been a customer for 3+ years at Sanda's Noroton Heights location, and they recently returned a suit that I dropped off for dry cleaning with the completely wrong suit jacket (slightly different color and texture and completely different brand than the pants!) I stopped in to inform them of the situation and to drop off the wrong jacket that they returned to me, and the owner (Sanda) arrogantly stated that it was impossible because "they don't make mistakes", and to make matters worse she then had the nerve to accuse me of trying to bring in a different jacket to "take advantage of them because they are very vulnerable people". Naturally I was completely stunned, and didn't even know what to even make of such a ludicrous and totally unfounded comment/accusation (not to mention her initial response to the matter that they never make mistakes!) After getting over my total shock, I asked that they please just look for my jacket - which they refused to do! Again stating "they don't make mistakes", followed by "the suit jacket that I brought back was in fact mine, and that I was trying to take advantage of them". Unbelievable! So not only did they lose my jacket (which I will never get back at this point), but I get accused of being a liar!! The worst and most shocking experience that I have ever had with any business in my life! Spread the word - this place deserves to be out of business!!! read more

Not for working people. I'm used to same day or at least 1 day turn around. Took 2 days. Was really hoping this would be a great place since I live around the corner. Guess I'll need to find a place in ft worth read more

I use Sanda's regularly. They have good quality dry cleaning. However I requested regular washing of my sheets and they surprised me with a 71 dollar charge for sheets, to be specific: for a 4 piece set. I called 5 near by places for comparables and, while most of the places charge an average of 20 dollars for one 4 piece set, the highest comparable was around 50 dollars and this was just one place. To me the lack of communication and the overpricing of the service as deceiving. I will never use them again. read more

I have always brought my dry cleaning and alterations to Sandra's -- even living in New York. Most recently, I needed to be at a rehearsal dinner at 6, at 5:30 she helped me add a button to my dress to make it fit better. Even at the end of the day (during prom season!),Sanda saved the day and did an excellent job. read more

I have been using Sanda's in Darien, CT since 2003 and they are WITHOUT QUESTION the finest dry cleaning facility in Fairfield County. After 22 years in the U.S. Army, I am very particular about my clothes. Additionally, I cannot buy formal clothes "off the rack" and this requires my business suits and dress shirts to be hand-made. Sanda's optional "hand pressed" service for my suits and shirts is second to none and has directly resulted in a HUGE long term cost savings for me. The reason is this: the reduced wear and tear of the "hand pressed" process results in my suits lasting 10 years instead of 4 and my shirts lasting 5 years versus 2! Also, I travel extensively for my business and due to some disastrous experiences using other dry cleaners, I go to Sanda's exclusively for ALL my dry cleaning, important laundry and fine tailoring needs (the only tailor that I have found on the entire Eastern Seaboard that is as good as Sanda's is my tailor in the U.K!). Another critical point - which as a prior Combat Logistician I really appreciate - is this: in order to ensure a top-quality dry cleaning experience each and every time, it is essential to have the actual dry cleaning equipment on site (this is the reason that I used the word "facility" at the start of this review), which the vast majority of Sanda's competitors do not (just ask them!). Why? Because in addition to being very expensive, the equipment is complex to operate and also to maintain, so most other dry cleaners cannot (a) make the necessary investment in their business and (b) maintain the number of highly trained team members that the equipment requires. Finally, another core reason that Sanda's consistently delivers the highest level of professionalism combined with superior results and does so regardless of the complexity, or difficulty of the task at hand is that over the years they have developed a 400 page operational manual that contains the "secret sauce" for their business model. In short, Sanda's is the Seal Team 6 of dry cleaners! read more

Do not patronize this business. Not only are they overpriced, but the owner and the staff are unbelievably rude. They charged me well over a hundred dollars to hem two small linen sheer drapery panels and hemmed them to the wrong length. They then refused to re-do without charging me again. They were also rude to my nanny, calling her "the help" to her face and upsetting her to the point where she felt she had to leave the premises, stand outside and wait for me to go there and intervene. It was an unreal situation I could have never imagined would happen in Darien. read more

Sanda's is the prime example that zero stars should be a possible rating. I am a longtime customer of their tailoring and dry cleaning. I brought in a pair of jeans to repair a patch that they had patched, for a ridiculous $25 fee, because their patch caused another rip. They agreed to fix them for no charge. When I checked my statement, they had charged me another $25 to fix their mistake. Worse, when I addressed it with them and reasonably asked them to simply credit my account, they refused. They are dishonest and cheap. Horrible way to do business in a small community, like Darien. Needless to say, I asked them to close my account. read more

When picking up my first dry cleaning order from Sanda's, I realized that they were charging me more for my shirts than the regular rate. I was told that because my shirts are larger than a regular man's shirt, that I was subject to an increased charge per shirt. I do not remember the exact amount, but it was approximately 80 cents more per shirt. I was told that the extra charge was required because my shirts needed to be finished by hand. According to Sanda's, they do not properly fit into the regular press machine. I was not given an explanation or measurements as to what is deemed a regular price shirt and what is not. I have never experienced this extra charge before at a dry cleaners. Also, none of the other dry cleaners in Noroton Heights have this extra charge (i checked after hearing this from Sanda's). It is unfortunate that they could not adjust their pricing for my shirts. It is very disappointing when you see a business owner/manager get caught up the individual transaction and forget about the bigger relationship and potential revenue from a customer. Little did they know, I bring a lot of dry cleaning besides just my dress shirts. Their poor pricing and customer service caused a customer who spent $2500 last year on dry cleaning to use another provider just down the road. read more

They gave me a receipt with a price and when I got the shirts they charged me much more! I can't trust this place. Darien or New Canaan all the same dishonest owner. read more

somehow my review disappeared - I gave Sanda's 1 star...would have given 0 is I had that option. Totally ruined my clothes and denied it. Bleach stains Terrible customer service! read more

Sanda's Cleaners does not even deserve one star. Despicable customer service and based on some of the other reviews, I see that I am not alone with the horrible experience I had. I had pants hemmed and when I went to wear them a few weeks later, I couldn't. Both legs were still dragging on the ground and one leg was longer than the other. When I went back to have them fix the pants, I was "interrogated" by the owner, Mrs. Chun I presume, with questions such as, "Why did you take so long to come back", "Why did I approve it", "Did you try on the pants with shoes" and numerous other questions. The owner was blaming me for their debacle. OUTRAGEOUS!! Then when the owner pulled my ticket she had the nerve to try and have me pay for a pair of shorts I brought in awhile ago that I wasn't charged for because it only needed literally five stitches for a hem that was starting to fall down. The girl told me I wouldn't be charged. The owner was clearly angry at me for expecting them to correct their mistake. It was incredibly shocking to me that the owner would choose to go down that road with a customer. Her reasoning was not logical whatsoever. It had to be one of the worst customer service experiences I have ever had. I decided not to leave my pants with them because after the ridicule from the owner, I lost all confidence with them. They charged me $24 to hem a pair of pants, very expensive for shoddy work. Doug S put it best when he said "It is very disappointing when you see a business owner/manager get caught up the individual transaction and forget about the bigger relationship and potential revenue from a customer." Sarah C seemed to have gotten the same customer treatment as I had, with the owner denying any responsibility whatsoever. So clearly I am not alone. Don't go there. Besides being expensive, the workmanship is shoddy. I don't mind paying a little more if the quality is there, BUT it isn't. The owner doesn't care about the customer, just her bottom line. read more

Only place to get your alterations done. Sanda is amazing and if you ask around most people will tell you to go to her. I think the dry cleaning services are also top notch and better than the cheaper places since I take my best clothes there. read more

They used to be good in ironing men shirts shirts. Now they are really bad. I've told them several times but they still are really bad. I'm switching dry cleaners. read more

Sanda saved my favorite dress. I have a very beautiful, delicate, silk Hermes dress that got a large heavy black stain on it from leather dye. I thought it was ruined permanently but Sanda carefully worked her magic around the elaborate colorful print. It is perfectly clean with no los of color at all. I'm delighted. Thank you Sanda. read more

I have to admit, I'm surprised I'm writing a Yelp review for a dry cleaners....but Sanda's is so great! I get ALL my clothing hemmed there (anything from jeans, dresses and lacy tops) and they do an amazing job. The people there are really friendly and your hemming doesn't usually take more than 3 days to get done and you can ask to have finished it sooner, which they usually accommodate. Just an all-around reliable place. read more

Sanda is the best tailor I've ever gone to, hands down. I moved to New York City two years ago, but I still take anything I need altered to her in Darien. She is also dressmaker and has thus excellent skill, on top of being super friendly and accommodating. I won't trust anyone else with alterations! HIGHLY recommended! read more

Sanda is amazing. I live in Philadelphia and came to Sanda in tears 4 days before my wedding with my dress, which had been butchered many times over by another facility. Sanda reassured me and then did magic on the dress! She worked overtime to re-make the entire top part of my wedding gown! She is such an excellent tailor! read more

Go here for sweaters BUT beware bringing shirts here. Great people including Mrs. Chun, but terrible product at least for shirts. Brought a large assortment of shirts (Vineyard Vines, Ralph Lauren, & predominately Brooks Bros) to them and while they came back clean, they all came back with wrinkles and strange press marks all over near the seams and the permanent pleat on the back was pressed like they were trying to press it out of existence. I brought my shirts to, the very gracious Sanda, and she informed me per many press shirts like BB's non-irons sometimes do this and the only way to avoid is with very costly hand pressing. But for years I'd brought these to Fabricare and never had a problem, the machine Fabricare uses must be superior because more than a dozen shirts were pressed so poorly I'll need to be embarrassed to wear without a jacket. Additionally, the VVs they pressed wrong are not permanent press. Considering a good portion of Darien is wearing Brooks, I cannot imagine this is uncommon. Don't bring shirts here. They get two stars because they are very nice. read more