I spent around $300 today because I like to support local business and they have a great variety of sandals, brands and sizes in stock. They can definitely improve on service. I try not to interact much with the lady employee because she has been opinionated which is annoying. read more

They have the best selection of quality sandals on the island. The employee we met really knew the stock!

It's hard to find good walking shoes, and a selection of styles and sizes on island anywhere. So grateful to have it here.

My archless, narrow feet destroy my footwear. My sandals were no exception. These people have helped me with good sandals. Today's trip was no exception. I was shown three brands, all good and in 15 minutes I was newly shod and out the door, wearing my brand new Tevas! These folks are great! read more

Fast service; helped that they had just what I wanted and I could help myself. It is crowded.

I bought a pair of SAS shoes for work in September and wore them for a couple of weeks and the sole became unglued. I took it back to Jim and he said he doesn't accept returns and gave me some glue to glue it back together. Please watch what you buy from him as some of his shoes are old and terrible customer service! I will never buy from here again and do not recommend this store! read more

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Showed up during hours (approx 12:15pm on a Sunday afternoon). Blinking sign says, "Open" but sign in door says, "Closed: Return 9:00AM." Woman at the door opens the door and we ask if they are open because the signs are misleading, to which she responds, "Because I was about to leave. Can you be quick?" We go straight to what we need and are told that the only thing they have in stock is all the brand offers, despite having just looked at another version online & successfully again while in store as the employee argued with us. Clearly bothering the employee by trying to buy $150 sandals, we decided to leave and order exactly what we needed despite them not existing - according to the employee we bothered on their way to lunch at a location whose hours are unpredictable. Long story short: great selection, awful service & store - won't be back. read more

I bought these sandals less than two weeks ago. I called the store to let them know. The gentleman said to come in, with my receipt, and they'll see if they can do anything. I said that I wasn't sure if I still had the receipt. The gentleman stated (the boss, his wife, said) no receipt, no service! read more

Sandal Stop - No receipt, no service! Less than two weeks old! - Shoe Stores Near Me - Kailua Kona, Hawaii

They have a good selection of sandals but the sales woman, who I believe is the shop owner, is VERY pushy. She really didn't want us to walk out of the store without buying something. It made the experience uncomfortable. Also, their prices are inflated slightly compared to the brand's websites. read more

I bought a pair of sandals, they were to small, I did wear them for 15 minutes to walk around the yard, I wear a 14, the company website shows they come in 15's and they run small, owner of this location failed to mention this and wouldn't take them back. Luckily the manufacturer took them back and I bought 3 more pair from their competitors in Kona, small business mistake, customer is always right. Thanks to Olukai for making this right read more

Sandal Stop - Buy here, customer service is amazing - Shoe Stores Near Me - Kailua Kona, Hawaii

Walking wearing flip-flops on Big Island's reefs is not a good idea; so I bought a pair of these interestingly designed reef shoes! The reef shoes I purchased resembles my feet with toes~LOL! I love my reef shoes when I wear them at the beach because no sand can enter; snug and very comfortable, indeed . . . ^ u ^ read more

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Great service. Was helped with shoes for my particular foot issue and they fit amazing. Return policy was prominently posted. I will return again. read more

I came into this store a year ago, asking for a particular Sandal, because in between toe straps are uncomfortable to me! The owner, within 30 seconds, came flying out of the back with 5 different types of Sandals and when none worked she kept bringing out things till I got the perfect pair. The most comfortable sandals I have ever owned. Tevas. One year later I'm back on the island and one of the cross foot straps blew out! Brought them in and asked about a discount on another pair, the owner came in right before I was about to leave and let me exchange them for a brand new pair. Incredible service and everyone I have ever interacted with there is great. My local friends sent me down to this shop. Thank you so much! read more

So disappointing!! The sales lady was super sweet; however, ownership needs to learn a few things about customer service. Three people in our party purchased sandals here, we dropped over $200 in one stop. Three days later one OluKai was defective and the sole separated. We returned to the shop and they refused to make an exchange insisting the sandals be returned directly to OluKai and a warranty claim processed. Pathetic way to handle the issue. The store clearly allows exchanges and returns, but won't handle defective merchandise. The sad part is that they have a direct connection to the company as they are a wholesaler with a representative. Suffice it to say, others in our party were ready to purchase several pairs during our visit and did not. Having been in a customer service industry for over 30 years I'm sad to say I will never patronize this store again and will take my business elsewhere. I suggest you do the same. read more

Sandal Stop - Defective shoe - Shoe Stores Near Me - Kailua Kona, Hawaii

Disappointed in cheap china sandals and store owner. Nu Sol sandals shrank wearing them at the beach. The picture shows the same size before and after a sunny day at the beach. The owner of Sandal Stop sold me these sandals, so once they shrank to the point of being unwearable, I called her to discuss the problem. She asked me to bring in the reciept with the shoes but once I got there she explained that they shrink in the hot sun and she couldn't take them back. Heck my Oofos never shrank! Why did she have me dig for the reciept to reject a return or exchange? I would think as a seasoned store owner she would have informed me of this issue, so I would have the chance to buy the next bigger size. I asked her to at least sell me the bigger size at her cost, which she refused. I won't be buying sandals there again. Buyer beware. read more

This store offers a great selection of rugged sandals. However, the customer service was gravely lacking. My daughter had been looking forward to picking out a certain sandal on the island, and we paid a high price for it and i I paid dearly for a pair of thongs as well. However, the initial pair we purchased did not end up being a good fit for for my daughter's narrow foot. And when we tried to exchange the shoes the next day, the owner gave us a hard time that the shoes wear already worn. For over a hundred dollars for a pair of sandals I would expect a bit of customer service instead of acting like we were in the wrong. A lot of attitudes here. read more

I will never shop here again. The owner is very rude. My mom needs special shoes and we have a very hard time finding them locally. We want to support local so we tried going here. They did not have what my mom wanted. When we told the owner we have to get them online because we can never find them in the shops he got very mad and said we are the reason there are no local shoe stores around, and he then refused to help us and asked us to leave. We couldn't believe it. We try to shop local and then get attitude. If no local shops carry what we need and won't help us special order them in, then we have no choice but to buy them online. read more

Left my rainbows at home, so I stumbled into here looking to pick up another pair - however they sadly do not carry rainbows anymore. Rather than picking up a single pair of sandals, I ended up walking out with two pairs of Havaianas. They're no Rainbows, but they sure are comfortable and got us all over the island just fine. Never have I seen a shop dedicated to sandals. They knew what they were talking about and were real casual in regards to any sales tactics. I think they even made a joke about "high pressure sales." Drop by, pick up a pair, it's wall to wall sandals - literally. read more

I stopped in here before dinner to browse around for a pair of yoga mat slippers. Circled the store three times and could not find it. Although both associates were with other customers, I didn't receive so much of a glance, greeting, or "be right with you" so much for the aloha spirit. The prices seemed ridiculous and with the lack of customer service, what point is there to even return? Thanks for nothing. read more

Chris Kealoha is the best!! Thank you for being so informative on which sandals to get! I definitely recommend

I have been here twice, and in both shopping visits, the management (last time a woman, this time a man) have been beyond rude. It is unfortunate, that on the beautiful Big Island, the Sandal Stop represents the antithesis of Aloha. Today I watched this man (owner?) stalk a pleasant woman customer, snooping around her bags as if she was a vagrant. He then ordered the woman, in a disrespectful tone, to put the sandals she had looked at away. He actually said to her, "I am not your slave." In looking at other reviews here I see that a rude attitude is a big problem here. It is said that being rude is a weak and flustered person's imitation of strength. So I wish these people well and hope that they some day discover true Aloha -- do not ruin your vacation to Kailua-Kona by stopping here and suffering such disgraceful abuse. No product is worth it. read more

I have not bought low end sandals here so this is just about their higher quality sandals. They have them. They will help you find the correct pair. They have a good selection. And they are very nice people. If you live in your sandals, do yourself a favor and get good ones, and get them here. read more

This store was the only bad experience I had during my trip to Hawaii. I bought a pair of sandals as a gift for my mom, and they seemed sturdy enough. The customer service at this place is mediocre, and after my mom wore the shoes for just two occasions, and the straps on both of them broke. Just when we thought things couldn't get worse, we called the store and asked for a refund. We were told in very harsh terms that there was no way we could get a refund and that our money was as good as gone. If I get another chance to revisit Hawaii, I'll be sure to shop somewhere else for shoes. read more

Chris was so friendly and helpful! I was sad to realize that I forgot any sandals for a week long trip in Kona and Sandal Stop was there to the rescue with a great selection of Birkenstocks , Keens and much more. I am so happy I was able to get a pair for my trip. Thanks Chris, for your conversation and Barry Manilow entertainment. read more

Extremely frustrated by my experience here. Despite a good selection both of the associates/owner were falling over themselves to help someone who had made it clear that she was not making a purchase. On the other hand I am kamaaina and was holding a $200 pair of sandals that I wanted to purchase. I could not even get a hello from them. I have been driving to Waikoloa for my shoes but would have loved to found something closer to home. I left without sandals and will not return. Definitely would not recommend read more

Good honest people to do business with. I was there and witnessed a man come in the shop to return a pair of Vibrams that had split at the seam. The owner was happy to exchange them for a new pair, no questions asked. Good selection of footwear here. I will return for more purchases as needed in the near future. read more

I had to fly to Kona from Chicago, but I found the nicest people and the best pair of "slippers" flip flops I've ever owned. Jim was such a nice person I can't wait to go back and buy more shoes from him or just keep his business thriving by purchasing future orders from him and maybe he'll ship them to me. Thank you Jim! I love my new slippers!! read more

Great selection of the best brands of sandals. Owners were very knowlegable about the functionality of each sandal, by year. My husband was looking at last year's model and the female owner described how they had improved upon them this year with drainage, etc. It was nice to have such a great variety of sandals under one roof with very nice, low-pressure owners there to assist. read more

The knowledgeable staff at this amazing store can make your stay on the Big Island a comfortable experience. Chris and her daughter are islanders with true Aloha spirit and entertaining personalities. Need a hat, flip flops, sandals, sunglasses or whatever, they carry the best quality at truly fair pricing. read more

Loved the selections of sandals that are available. Being on Kona where many people vacation, they could gouge customers. They don't -- a pair of Mephisto sandals cost $100 here, they cost $100 on the mainland, they cost $100 online. The woman helping us was super helpful and super patient (we tried on pairs and pairs of sandals). Fair prices, quality product and knowledgeable (and patient) sales staff make this a great place to get some sandals in Kona. read more

Great selection of sandals however the staff was very arrogant & condescending. They lost a sale because of their attitude.

Would give zero if I could. Customer service is terrible. Came in to pick a pair of Olukai's, they were the rudest sales people I have ever met. Argued with me about pricing I had seen at another store. read more

You can buy flip flops or water shoes anywhere for 20 bucks, but if your stubborn feet like mine desperately need a pair of uber-comfortable and sturdy sandals in order to walk the island without breaking an arch or pinching a toe, THIS is the place to come to! Not only that, but the patience and service of Chris and her colleagues was amazing as I tried on pair after pair after pair to try and match my squirrelly and mismatched feet. And then Eureka! Chris found me the pair of the most comfortable sturdy sandals I could've ever imagined, and I'm writing this while walking back to my car with a big grin on my face! Thanks Chris from Don and Kayko of San Francisco. read more

I dragged my husband in here because the Island Slipper Company's website said they carried their brand. I had bought a pair of Island Slippers on Maui but the store didn't have the Men's styles. We walked into Sandal Stop and the owner pointed us in the direction of Island Slipper (all made in Hawaii-and soooo comfy!). They had several Men's and Women's styles, and, even better, I found a pair in my husband's size on the sale rack! The owner said it was a discontinued color and that was the last pair they had. A really nice brown color & my husband loved 'em, so we bought them! Would definitely return if back in kona & needing a new pair of made in Hawaii Island Slipper goodness! read more

Delightful experience with an experienced manager. We purchased 2 pairs of Olu Kai flip flops and are more than happy with the fit and functionality. Chris made our shopping experience fun. Will definitely return. read more

I stopped in this store last while visiting Kona as I was looking for some comfortable sandals. I don't know if the man working there was the owner or a sales person, but he was rude. We were on our way for breakfast when we stopped in and just had a quick look round and intended coming back after breakfast to shop at leisure. However his comments to me, including "enjoy shopping online" as I was leaving put me off going back. Not only do I not shop online, I do my best to support small local businesses, both at home and when on vacation. I am surprised by such a negative attitude from a sales person in this day and age. Definitely not typical of the wonderful Aloha spirit usually found in Kona and the rest of Hawaii. read more

-Patronized this store over the weekend. Good selection of quality shoes. However the tall sales woman was very condescending and disrespectful. I requested a shoe to meet a need I had and she showed me a pair, and I said that I wasn't ready for that kind of shoe (it was velcro and way to "unstylish" for my liking). I stated "I am sorry, I am not even fifty years old, and I can't get myself to wear shoes with velcro on them just yet..." She marched away and said something to the affect of.. "I can't deal with your issues." (this is not verbatim).. but along those lines. I told her "I do not have 'issues' I just don't like the style." I felt she was demeaning and disrespectful. Her insinuation of me having "issues" generally connotes I have some sort of psychological issue, that disallows me from being somehow emotionally balanced to accept a shoe.. .Really... I have been in this store before, and have had a similar experience with this woman. Good selection of shoes, but really - be rude to the customer.. wow this did not leave me wanting to purchase or recommend shoes to this store... Ironically, our family has a business in town that would be an excellent referral source for this store- and it was announced upon our arrival... it is too bad this "bad experience was had in this store." read more

Great store and great customer service from Chris -- not to mention a good sense of humor. She knew what she was doing. She really helped me get the best-fitting and most comfortable sandal. I'm very pleased with the product and the service. read more

Blonde older sales clerk was very rude. I was exchanging shoes that were to big and she told me they were OK that I had the correct size. WTH they slipped on my feet and gave me blisters (walked on rug at home for about 5min). They didnt have my size to exchange so I had to take a lower priced shoe and the kept the extra money. I will never shop there again. read more

Wonderful customer service - knowledgeable, engaging and so helpful. Chris was great!!