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Lehi, UT

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Sanctuary

5.0 (1 review)
Closed • 9:00 am - 7:00 pm

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6 months ago

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Seasons Of Traverse Mountain - Theater Room

Seasons Of Traverse Mountain

(42 reviews)

I will give credit where credit is due. I have had a great experience with the maintenance team…read morehere. I moved in 2022, and they are trying to tell me that my deposit was allocated for fees rather than what it is required for. When Nancy Ledford was the manager, this place was inmaculate. Today, there is always dog poop everywhere; they don't clean the pool area even though they charge for every single facility in the complex. The new crew is out to screw tenants out of their deposit money, dishonest and rude to say the least. I have recently transferred to a different apartment same location, and they are charging for the transfer $500.00 and another $700.00 for the deposit. I have a deposit from my previous location for $750.00, which they are trying to keep most of my money. I don't think you want to contemplate living here. I will not suggest it. I am here because I have an eye condition and cannot move out at the moment.

The apartment floor plan is amazing, but let me tell you if you think they truly care about the…read more"smoke free" zone, they don't!! Had severe smoke in our apartment from previous tenants AND people below and across and they will not hold people acccountable. In the end gave up and they didn't do anything about it. They won't enforce the smoke free zone and don't care about the Clean Air Act mentioned in their lease agreement. If someone is smoking near you they don't truly care and it's like pulling teeth to get someone to listen to you. Would not recommend. If they won't uphold their policies in their lease agreement, save yourself and find somewhere else.

Cresthaven Apartments

Cresthaven Apartments

(27 reviews)

This is an update for the review below. After speaking with management, a solution has been worked…read moreout. Like I mentioned before, the team here is great and while they aren't the ones who made the building floors, and can only do so much about noise levels, the definitely do all they can and it shows. I stand by my thoughts on getting a 3rd floor unit and will hopefully be able to update this to 5 stars once I move into my new unit here. My suggestion would still be to review the card of service that is going to be placed in the tenants mail box at the end of the month outlining all fees contacted to water and garbage so there is no hidden surprises. Other than that, the places are nice and other than thin floors would say the complex is pretty great. It helps the stay is amazing, like I said my previous review was of the building not the actual management team. So if you do give CH a look, connect with the team and go with a 3rd floor unit. -------------- I would necessarily call these luxury apartments as some of the reviews on here state. In reviewing the properties show room apartment, it seems like it would be a "luxury" apartment but the actual units are far from that. When I moved into these apartments in February I was so excited to be in such an amazing space, with gorgeous "Mountain Views" and close to work but living in this building has caused more sleepless nights and disturbance than when I lived next to a train in San Francisco. The floors are all hardwood, which in a building such as these, you would think there would have been a layer of sound proofing material to eliminate noise in between the unit floors but that doesn't exist. Despite multiple emails to the leasing staff, the neighbors up stairs continue to run their dog, and small child at all hours of the night with no regard to the "sound ordinance" that the buildings management team has tried to implement. The running shakes my entire unit. A west elm lamp has already falling off a shelving unit and broke due to the shaking. When I moved in, a lot of things were not clean. The dishwasher was pretty dirty, there were nicks in walls, and the sink in the kitchen had a grime over the actual water spout which to this day makes it difficult to turn the faucet left and right. The staff is very nice, and when I put in a request to have a large bee hive that looked like it had been hanging out for years removed, they were on top of it. They are quick to respond to inquiries but unfortunately not much they can do about the building since they didn't build it. It's a fine place if you get a 3rd floor unit I'm sure but anything below sucks unless don't care about mini earth quakes every 6 mins. Agree with the post that says they do not do a good job at stating which fees are to be expected in the rent. Water and garbage are not included, which I knew, but there are multiple fees which make no sense included on a tiny card they place in your mailbox each month. None of that was explained in writing or verbally. So expect to pay about 120+ for just water, garbage and the random fees depending on usage. Again, that doesn't include your energy and electric bills which are separate. I'm also paying for internet cable and phone which you must set up though the complex because its what they've contrathe rent, and the internet service is terrible. It's slow and they don't provide whom they have their service from so no clue how to trouble shoot anything. Causing me to have to go to a cafe to work at times since some days I'm remote. Multiple times a day I think of breaking my lease because the noise is unbearable and the sleepless nights make me unproductive at work. Counting the days until either the elephants upstairs move or I get so fed up I peace out and just buy a house already. Highly suggest if you do move here that you get a top floor unit.

I created a Yelp profile just to leave this review, something I have never done before and will…read morelikely never do again. This place is by far and away the WORST apartment complex I have ever had the misfortune to live in. Sometimes you need a pros/cons list to really drive the point home, so lets do it. Pros: The view The location Maintenance guys are cool Cons: Noise. You want to develop some full-blown schizophrenia? Live here!!! You will hear EVERY sound. Every step from your neighbor, every bark from their dog, every cry from their kid. I weather stripped my doors to minimize sound and it accomplished nothing. I have been woken up after 2 am more than 20 times (I stopped counting at 20). As I type this, I can hear the cars outside, my neighbor above me stomping, and my neighbor's kids across screaming. I had to buy a $150 noise-cancelling wireless headset for some sanity, and I STILL hear my neighbors. Absolute auditory purgatory. Price. I could've lived in some run down ghetto somewhere else in the state and had better value. Unbelievable waste of money. Oh, and the fine print on the contract? Yeah read that, if you pay your rent late 1 time you will owe them $500+ extra per month the rest of your contract. Didn't happen to me because I saw it, but fair warning. Construction. The place where my wall meets the floor has detached in almost my entire living room/hallway. Everything feels old and outdated except the counters. Guess what that means? Bugs!! I used electrical tape to cover the gaps to eliminate the infestation, and for the price this is straight up offensive. Flooring. The hardwood has the quality of abandoned 90s wood thrown out the back of a factory. The "carpet"? Might as well be hardwood too because its not comfortable, warm, or soft. All in all, I severely regret living here. I'm financially worse off with no distinct luxuries to have backed it up, and the next apartment I am moving into is the -exact opposite- of this place in every single way. Maybe if you can get a top floor it -might- be worth it, as for me, it was the worst living experience of my life, and I would not recommend this complex to anybody.

ICO Mayfield Apartments Pleasant Grove - Trees and a stream.

ICO Mayfield Apartments Pleasant Grove

(46 reviews)

Living in ICO Mayfield apartment homes is a great experience…read more The amenities are amazing, and the staff is friendly. Repairs are addressed and completed quickly. I highly recommend living in the ICO Mayfield apartment homes in Pleasant Grove!

Oh boy. To be fair, the actual apartments are very nice. They are spacious and have great storage…read moreroom. The community area is pretty and feels like you can walk around with ease. Now to the stuff they wont show or tell you in the leasing office. The rules here are strict, the amenities are constantly being turned off and back on (might as well flip a coin on whether the hot tub will work at any given time), and the staff express very little care. They will make it seem like they do- think President Snow from the Hunger Games smelling like roses but only to really cover the extent of his sickness. Pretty much any concern I brought in was met with the basic premise of, in the words of Gigi Goode, "I understand your concern but I do not share the same concern." For example they gave notice of road work and because I did not move my car in time it got towed to another part of the lot. Fine, I get it. They stated in the email a specific price for it (happy to pay). Later, they changed the price in a different email with no explanation. I had to fight to understand why it was changed. When I went to the office and pointed out the contradiction and email exchanges about differing statements of cost they said, and im not exaggerating, "You wouldnt be having this problem if you didnt get towed." Okay?? I didnt mind paying the initial COST (not estimate) given but why cant the change in cost be acknowledged as misleading? I recently moved out and after leaving we were given the final estimate costs. Oof. We are being charged $410 dollars for repairs/ cleaning. I had to call twice and my roommate once before they finally sent an email with pictures. Listen, I dont mind paying for some damages- you put something up here and there and chip paint. Normal. We were charged $175 for paint alone and told, "As for the paint charge we had to paint nearly every wall in the apartment." I was literally squinting at the pictures they sent to understand what damages they were talking about. I will attach photos they sent to me so dust off your reading glasses to see for yourselves. Again, I dont mind paying for damages- there really are some things that were put up that require a little painting. But $175 is ridiculous and I was greeted with this lovely retort when asking about the paint costs: "If we were to have hired a professional to come paint your apartment it would have been nearly $600." Anyway, nice rooms and spacious living but clutch your purses and dont touch the walls if you decide to live here.

Lehi Tech Apartments

Lehi Tech Apartments

(10 reviews)

The office is absolutely amazing and goes above and beyond for its residents.They also have a big…read moresmile and are ALWAYS ready to help no matter what.My wife and I moved from AZ in August and we're blown away on how lucky we got to move into such an outstanding place! Would give a 100/5 stars if I could -Logan M

Extremely concerning housing application experience…read more My experience with Lehi Tech Apartments was deeply disappointing and raises serious concerns about how prospective tenants are evaluated and treated. It felt discriminatory. I received conflicting information multiple times through about my application process: one being, an automated email stated it had not been submitted, while the application portal showed it had been received and was 94% reviewed. I contacted the office for clarification and felt my concerns were dismissed rather than addressed. I was subsequently denied housing based on "harsh and abusive language and conduct." When I asked them to identify the specific conduct supporting that allegation, they did not directly answer the question but included even more broad generalized statements about my character. That is extremely concerning. Housing decisions should be based on consistent, objective criteria--not vague judgments about an applicant's character or generalized conclusions about their demeanor. While also not acknowledging how they mishandled the situation numerous times to create the frustration. I believe applicants are entitled to respectful treatment when raising legitimate concerns, just as management expects respectful treatment from applicants. This experience raises serious questions and concerns about the fairness and objectivity of the process. Do not rent from them.

Parc on 5th Apartments & Townhomes - Open Concept Living Room to Kitchen

Parc on 5th Apartments & Townhomes

(16 reviews)

Parc on 5th is a decent complex. The townhouses are nice and give some extra privacy compared to…read morethe apartments. The Vivint smart home functions are basic but still a nice to have feature. I do love having a garage to park my rig in. The complex is very clean and well taken care of. The maintenance crew is awesome and very responsive and the amenities of the complex are great. The Spruce cleaning and chore service is a great add to the community and makes housework a breeze. My biggest complaint is the internet service. It's very subpar for 2021. They require you to use the media packaging they provide - but can't even manage to drop gigabit circuits to each apartment like other complexes in the area, which makes it very hard to work from home when everyone is using the internet (and working from home themselves). But if you yank out the networking gear provided by the complex and use your own switch and router it is a bit more bearable. But they should really fix the incoming internet circuit to make the media bundle worth the price being paid. I would refer friends who needed to find a new complex here.

Lived here for about 6 months and we have loved it. Leasing office was super helpful and clear…read morethroughout the whole move in process and maintenance is super capable. We had an issue with our dishwasher not draining and within an hour Mike was there and fixed the issue. Love the grounds and our townhome and it's a super great area.

Rivulet Apartments

Rivulet Apartments

(16 reviews)

WE LOVE RIVULET. Mason the manager has done an amazing job and continues to do so. Their team is so…read morefriendly and willing to help. We love the location too!

I lived here for approximately three years, and in that time, this complex went through four…read moredifferent management. The chaos caused by this turnover is evident in every aspect of the resident experience. While the rent may be lower, you absolutely get what you pay for--and often, less. 1. Immediate and Severe Safety Concerns: The management's complete lack of action regarding severe resident disputes is alarming. * Assault and Threats: My spouse was physically assaulted and threatened multiple times by other residents. We witnessed instances of neighbors attempting to run over residents they disliked with their car. These serious incidents were reported, and the management consistently failed to take any effective action. * Neighbor Issues: It took a two-year process to finally get an annoying, disruptive neighbor evicted who repeatedly broke their lease and engaged in confrontational behavior. * Pet Safety: Due to a lack of enforcement, our dogs were attacked by pets who were not properly controlled. 2. Complete Financial Dishonesty & Move-Out Charges: The move-out process revealed a disturbing level of financial and operational dishonesty. * Security Deposit Fraud: When we moved units midway through our lease, we were explicitly told (and have documented email proof) that our initial security deposit was being transferred to the new unit. Upon moving out, we were suddenly told the deposit was used for "other things" and we had no deposit for the second unit, despite never being asked to pay a new one. * Unjustified Cleaning Fees: We spent six hours deep-cleaning the apartment, following the move-out checklist, and documented the clean unit with detailed photo and video proof. The manager, Mason, stated during the walkthrough that only minor cleaning was needed, and the price for professional cleaning would be heavily discounted. We were later charged $501.47 in move out fees. * Hidden Fees: We were charged an undisclosed $60 pet carpet cleaning fee that was never mentioned to us during the lease or move-out process even when we paid the mandatory carpet cleaning fee. 3. Management and Maintenance Failures: * Zero Accountability: With four turnovers in three years, nothing is ever correctly notated on resident accounts. New managers consistently refuse to help, claiming they "don't handle that" or blaming all problems on the previous management. * Poor Maintenance: Maintenance issues, like broken water heaters or water pressure problems, are constantly given cheap, temporary "band-aid" fixes using low-quality replacement appliances rather than permanent solutions. * Filth: The community allows dog owners to routinely neglect picking up after their pets; the grounds are often littered with dog feces. And our dogs have gotten giardia multiple times due to licking paws after walking through infected sprinkler water grass and eating grass. (Giradia is a parasite in case you are not aware) Conclusion: This apartment complex is not worth the stress, risk to safety, or financial turmoil. I would strongly advise against moving here, especially if you have pets or work from home. If you choose to, you must DOCUMENT EVERYTHING--every email, every conversation, every photo, and every payment--as the management cannot be trusted to handle resident accounts or safety issues responsibly. Also do not trust the reviews, there have been incentives in the past for a rent discount or free parking spot for a month if a review was left.

Sanctuary - apartments - Updated October 2026

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