Living in ICO Mayfield apartment homes is a great experience…read more The amenities are amazing, and the staff is friendly. Repairs are addressed and completed quickly. I highly recommend living in the ICO Mayfield apartment homes in Pleasant Grove!

As far as apartment living goes this is definitely one of the better experiences I've had, but here…read moreare some things I wish I had known and been able to consider before moving in: In the walk-through where they show you a model apartment so you can get a feel for it, they make sure to hammer in just how sound-proof the apartments are, going so far as to show a probably bogus techy science demonstration about the type of insulation they use and how it's sooooo quiet. I would agree that that applies to neighbors for the most part. Have had only a few issues with hearing neighbors. However, MAKE SURE to ask and check out WHICH apartment you will be signing a contract for, bc they did not show us our exact apartment. If they had, we would have seen that it is RIGHT next to both a dog park and an elementary school. I assure you, I can hear them both very clearly all day. I just think it's a little manipulative and dishonest to really make a point about how quiet the apartments are and how you can't hear anything, only for them to not tell you about some really big noise making factors in the vicinity. They also do 6+ hours of lawn maintenance (6 continuous hours of lawn mowing, leaf blowing, etc) every single week on Mondays, sometimes starting as early as 7am. When I asked if that length of time was really necessary, they said it was. You also get to practice what it feels like having a HOA without actually owning a home. They are pretty strict about what decorations you can and can't have and will fine you if you don't clean up your halloween decorations in time, for example. To be fair, this is something we knew about and considered before signing the contract, some of it is reasonable, but some of it feels pretty ridiculous. The apartments themselves are nice, the gym is good, and the hot tub and pool are greatly appreciated amenities. And I will say they are quick to respond about maintenance issues. Just be sure to take into account all the little things that they're not upselling you on.

Lived here for about 6 months and we have loved it. Leasing office was super helpful and clear…read morethroughout the whole move in process and maintenance is super capable. We had an issue with our dishwasher not draining and within an hour Mike was there and fixed the issue. Love the grounds and our townhome and it's a super great area.

Great place to live. The office and maintenance staff are wonderful! They even provide a treat on…read moreresidents birthdays!

Great apartment off of interstate. Close to stores and food. Some of the worst parking I have seen…read moresince high school. It's very hard to find a parking spot unless you get an apartment with a garage. The staff is great and my dog and I enjoyed our time there though. :)

Pros: Conveniently located, friendly neighbors and staff, spacious units…read more Cons: Lack of parking, mandatory $125 for internet and cable even if you don't watch cable. Internet is extremely slow. Questionable deposit practices. Things to know: add about $250 to advertised price on your monthly budget, shared utilities consistently $120-$180 and internet $125. You get 1 covered parking for $30. Couple NO PETS and a toddler, lived in unit less than 9 months and they kept $800 deposit ($400 to repaint) and still want an extra $70. Normal wear and tear did not call for repainting. Walls were the same as when we moved in, never any decor or anything to damage paint. Not sure about previous tenants cleaning fee seeing as the unit was scarcely cleaned upon move in, dust on all fixtures and doorways, window sills, greasy kitchen vent and the carpet had been ripped up by previous tenant or their pets, hair all over the carpet, dents in refrigerator. We moved out of state before being able to do a walk through so maybe we where an easy target.

I lived here for approximately three years, and in that time, this complex went through four…read moredifferent management. The chaos caused by this turnover is evident in every aspect of the resident experience. While the rent may be lower, you absolutely get what you pay for--and often, less. 1. Immediate and Severe Safety Concerns: The management's complete lack of action regarding severe resident disputes is alarming. * Assault and Threats: My spouse was physically assaulted and threatened multiple times by other residents. We witnessed instances of neighbors attempting to run over residents they disliked with their car. These serious incidents were reported, and the management consistently failed to take any effective action. * Neighbor Issues: It took a two-year process to finally get an annoying, disruptive neighbor evicted who repeatedly broke their lease and engaged in confrontational behavior. * Pet Safety: Due to a lack of enforcement, our dogs were attacked by pets who were not properly controlled. 2. Complete Financial Dishonesty & Move-Out Charges: The move-out process revealed a disturbing level of financial and operational dishonesty. * Security Deposit Fraud: When we moved units midway through our lease, we were explicitly told (and have documented email proof) that our initial security deposit was being transferred to the new unit. Upon moving out, we were suddenly told the deposit was used for "other things" and we had no deposit for the second unit, despite never being asked to pay a new one. * Unjustified Cleaning Fees: We spent six hours deep-cleaning the apartment, following the move-out checklist, and documented the clean unit with detailed photo and video proof. The manager, Mason, stated during the walkthrough that only minor cleaning was needed, and the price for professional cleaning would be heavily discounted. We were later charged $501.47 in move out fees. * Hidden Fees: We were charged an undisclosed $60 pet carpet cleaning fee that was never mentioned to us during the lease or move-out process even when we paid the mandatory carpet cleaning fee. 3. Management and Maintenance Failures: * Zero Accountability: With four turnovers in three years, nothing is ever correctly notated on resident accounts. New managers consistently refuse to help, claiming they "don't handle that" or blaming all problems on the previous management. * Poor Maintenance: Maintenance issues, like broken water heaters or water pressure problems, are constantly given cheap, temporary "band-aid" fixes using low-quality replacement appliances rather than permanent solutions. * Filth: The community allows dog owners to routinely neglect picking up after their pets; the grounds are often littered with dog feces. And our dogs have gotten giardia multiple times due to licking paws after walking through infected sprinkler water grass and eating grass. (Giradia is a parasite in case you are not aware) Conclusion: This apartment complex is not worth the stress, risk to safety, or financial turmoil. I would strongly advise against moving here, especially if you have pets or work from home. If you choose to, you must DOCUMENT EVERYTHING--every email, every conversation, every photo, and every payment--as the management cannot be trusted to handle resident accounts or safety issues responsibly. Also do not trust the reviews, there have been incentives in the past for a rent discount or free parking spot for a month if a review was left.

WE LOVE RIVULET. Mason the manager has done an amazing job and continues to do so. Their team is so…read morefriendly and willing to help. We love the location too!

honestly can't even give them 1 or half a star. Apartment complex is extremely filthy. Dog poop…read moreeverywhere, spider webs everywhere, the carpet in the buildings need to be replaced, not even cleaned, smelly outside and inside the buildings, the staircase nasty. they don't clean the apartments well before move in and they are never cleaned in time for move in. Apartments are decent and location is good but they don't take care of the property which is very bad.

Be careful, this place nickels and dimes you. So while the rent seems affordable, look at the…read moreadd-ons.

I decided to sell my condo in North Orem recently and diligently researched active 55 and up…read moreapartment complexes in Utah Valley and Heber. I only found four that were NOT assisted living and did NOT feed you any meals (things I don't need yet and quite frankly, couldn't afford) but welcomed my little Pom/Chi dog with open arms. I only found one that gave me my very own covered parking spot not too far from my room at no extra charge and had a luxurious lawn with a lovely dog park and pool and a hot tub. I was also thrilled that the entryway and large inside community rooms were kept so beautifully and there was a baby grand piano I can play. When I moved in, I found out that complex I now call home is what residents lovingly dubbed "The Villas". I also love, love, love the Humanitarian projects our community helps with, the pot luck dinners each month, the beautiful library, the movies, exercise classes and games we share. It is like having our own little Senior Center right here at our house with no extra charge. But the very best part of all was the thing that none of the other three have or will ever have and that is two sweet ladies in management who love and care about each and every one of us (you can feel it) and help us as much as they possibly can to have a great experience here and make our lives a lot easier. You should look into it. We would love to have you at the Villas too.

I really appreciate how helpful and nice Anita and Michelle are. They are happy to help me with…read moreany questions or concerns I have. This is such a nice well kept place.

I've lived in Pleasant Springs from 2013-2016 in a 2 bed 2 bath Apt on the 2nd floor. I paid about…read more$1100 a month for rent, pet fee, parking fee, internet, home phone, DISH, water, sewer, and trash. Power & gas are separate. I lived on the East end where my windows faced some kind of junk yard/farm lot that was pretty smelly in the summer and spring, and it would get really dusty when I left my windows open. But I loved being able to see my car from even our bedroom window. I've loved living here. Most of my neighbors were very nice and my dog really liked the open grass areas. A lot of people told me I was paying too much, but after moving out I've realized they were wrong. I miss this place, but it was time for me to start paying mortgage instead of rent. There were some small things that I didn't like, but the pros outweighed the cons. Pros: -They take pets!!! There is a $400 pet fee of which half is refundable, and a $25 monthly fee per pet. -The apt comes with washer, dryer and dish washer. -Balcony. -Walk in closets. -DISH, Internet and home phone are included. -Maintenance lives on site. -Dog park. -Lots of open, grassy areas for kids and pets. -Gym, pool & hot tub. -Lots of parking. -Great community. -Located right near the freeway, Walmart and liquor store. Cons: -The floor plan is very square and closed off. -The entire apt is carpeted. -Small kitchen. -Lots of theft of gym equipment and once from our car. The TV in the gym was stolen twice. -Ceiling in the bathroom and bedrooms are pretty thin. I could always hear my neighbors in the bathroom. -Rent goes up by $30 when you renew your contract. -The water bill is a little high. It's supposedly based off of your building and is split amongst the amount of people in each apartment. My bill was always about $76 a month for my husband and I. -YOU MUST GIVE A 60 DAY NOTICE WHEN MOVING OUT!!! If you do not, they will charge you for those 60 days even if you move out. -On-site management changed pretty frequently. Just FYI one person may tell you different info from another. Like in the case of my parking stall number. -Guests frequently parking in resident assigned stalls. TIPS: -Try to get an apt that doesn't face West. That summer sun kills. -If your apt is facing outward towards parking, at least you can see your car and your balcony has a little more privacy. -Keep a copy of the move-in paperwork. -Always call maintenance! There is no charge and they are very nice. -Lock your doors and car. There are a lot of college kids here and they just do dumb things sometimes. -Watch your meters and AC. I once had a $213 electric bill because my AC thermostat was broken. -Don't expect your deposit back.

I would never recommend this apartment to anyone. I had several problems with the garage, neighbor,…read moreand I also had a big problem with the manager in that property. The neighbor used to make very strange noise of laughter and screaming every night, starting at midnight and going on until 3:00 in the morning. I went to Pleasant Springs Office and I talked with the manager and with Kendra, they didn't believe me very much and I said I had recorded audio of the screaming and they asked me to take it for them to listen, I felt very discriminated by the employees and mainly by the manager because I'm an immigrant and my first language isn't English so I couldn't tell exactly what had happened, but when I complained about the noise they didn't believe me, and told me to bring the record. After this they asked me to wait another month with the noise because the neighbor upstairs was going to move out, but one night the noise was too loud and I was very scared and called the police. The next day I sent an email to the manager and she was very angry because I called the police, I had asked her not to tell the neighbor that I was the one complaining because I was scared and she said she would have to talk to him that I complained now because I had called the police. I have all the emails I exchanged with the manager and apartment staff. Also before that I had a lot of problems with people parking the car in my garage. When I went to move out I started to remove the furniture with my fiance a few days before, when I went to the apartment for the last time to check if I had forgotten something and to clean the apartment I noticed that someone had come in there and broken the balcony of wood in the kitchen, immediately I sent an email to the manager with the picture asking what was that, because when me and my fiance left the apartment everything was ok and when we came back the balcony was all damaged. The manager answer and she was very rude, without any professionalism, she said that no one had come in there and that she threatened me to charge a fortune to move out from there. I was never late for any rent payment and I said I would pay what it would be fair, then she said that she would send the bill to the lawyer and that I would have to pay the fees. I took a picture of how the balcony was when I arrived with my fiance there, but even so the manager denied that they had entered the apartment. This was the email I received one month before I moved out: " It seems as though Carmen already emailed you an estimate for what your move out fees would be $679.16. that would be an additional $200 for treatment. She also said that all of your move out fees would be due for 5/20." So I was okay with that, but Carmen sent the bill to the lawyer (on purpose) and they were charging me 1750.00, total. Besides Pleasant Spring isn't a safe apartment, Carmen F. the Manager is totally unprofessional and in the end charged me almost $2000 to leave. I don't recommend Pleasant Spring because starting with the manager they are dishonest, they make it easier for you to move in and then when you move out they charge you something surreal that even for renovation would not be that value specially for 1 bath 1 bad apartment which was my case.

I absolutely love living at Green Grove apartments! The office manager, Liz, and the leasing agent,…read moreBobbie, are always so nice and welcoming. Maintenance is very quick to come when needed. Very much recommend!

I love living here. The office ladies are awesome and the maintenance personnel are so fast to…read morerespond and they all go above and beyond to help this little community here. So funny and sweet all of the people that work here to help keep a safe and clean complex for my children to grow up in. Cant find a better place to live.

LOVE LOVE LOVE ARZA. Their team is so amazing! they're all so friendly and help us with everything…read morewe need! They work hard and you see it in the apartments and service everyday!!

I think their communication skills suck. Don't let the nice pool fool you. It's falling apart on…read morethe inside. It's gross ! People are rude. Residents are mean. Everything is gross. Having to break my contract a month early! They are disgusting human beings who will gouge you any way they can ! Gross. Don't live here unless you have to!