Saw a hand surgeon recently after switching from IBJ who I'd seen for past couple years for a…read morecouple reasons and finally felt heard. Office experience went well and am being sent for further tests to get at the cause. Sorry to have wasted time with the former, which included misdiagnoses.

Their appointment booking is still a mess. I wanted to see someone about a new issue, and called…read moretheir call center number. I still get an endless loop of press 1 for this, press 2 for that, etc. I tried again; this time I got their AI bot, which is fairly clueless as to the things it needs to ask in order to get you to the right doctor. I tried booking online. Not being a new patient, I entered my email address, which for some reason, it couldn't find. (It finds my email just fine when it needs to harass me with surveys or send me a bill.) Email not working, I entered my phone number (it's a land line; I've been going to these guys off and on since before cell phones were everywhere); it said it would send me a verification code. Great - land lines don't take texts. I gave up. Two days later, they called me about scheduling an appointment (how?). Of course I was in my car on a busy highway and couldn't answer the call. I'm debating whether it's worth returning the call. It shouldn't be this hard to make an appointment.

First. I was scheduled at the wrong office and was called a few hours before to schedule at their…read moreBartlett office where they had hours that would accommodate my needs. I was literally 3 minutes late and they cancelled my appointment!! Their office made the mistake to begin with and they acted like I was to blame. They did ask if i could reschedule and i said I wouldn't reschedule with them if they paid me

I received a referral for Dr. Freedberg from, of all people, the bagger at the local grocery store…read morewho saw me struggling. I'm so glad I listened to her. Dr. Freedberg and Dr. Tony did both of my knees....six months apart. I didn't even know ahead of time that Dr. Freedberg was going to do custom surgery for me. .. whereby they use lasers to make a knee that fits my size and bone structure. I am obese and was refused treatment from some other doctors. I never waited more than 15 minutes for the doctors to see me. Outstanding front office too... very friendly and accommodating. One time before surgery I had to use volunteers to bring me up in a wheelchair. When I went to leave, they had nobody to come and get me so the receptionist wheeled me downstairs. That's above and beyond service! Highly recommend this practice!

My elderly mom (age 85 with early Alzheimer's) rolled her ankle a few weeks ago. I took her to the…read moreemergency care and she was given a boot to wear. Well, it pumps up with air and then you release the air with a button to take it off. It was too confusing for her to use it so she just stopped! I took her in for a follow up appointment and told Dr. Peterson that this boot was too difficult for her to use. He said he would give her an ankle brace so she could still wear her shoe. Dr Peterson did a thorough exam and we felt like he listened to our concerns. We then we're handed off to an assistant who fitted an ankle brace on mom. It had shoelace ties that you didn't have to tie (thank goodness) and multiple Velcro straps that wrap around under your arch snd back to the ankle area. Ok, we'll give this one a try. By the next day it was clear that this ankle brace was too difficult for mom to put on herself as well. I ended up going to a medical supply pharmacy and buying one off the shelf that is a little easier for mom to manage. At least she will wear the over the counter model, which is better than not wearing one at all. We have a follow up appointment in a couple of weeks so hopefully the ligaments around her ankle have had time to heal. Overall we had a good experience at Suburban Orthopedics.

Normally I am pleased with the care I receive and the courteous service. However I was disappointed…read morewith the disrespect that I was given today by the doctor AND his staff. The practice has a 15 minute grace period yet I still called to tell them I was 5-10 minutes behind. They said that was fine. Then as I was already on my way, they called me to tell me to reschedule. I had broken my toe since my last appointment and my visit was probably going to take longer than expected. Would I have been thrown out if I had taken the extra time? It's hard to imagine that quality care can be given if they are counting the minutes that way. I understand the need to be on time. However as a long time patient, I would think that some grace can be given. Also, why have a policy at all if the practice doesn't abide by it ?! Extremely angry and annoyed.

Dr Daryl Luke with Barrington Orthopedics tore my patellar ligament during knee replacement…read moresurgery. Tremendous ridiculous pain all night. He said he could fix it so I believed him. He failed the second fix-it surgery too. I could not walk after 8 weeks in a cast. Then he wanted to do a THIRD surgery to fix his original blunder and called Dr Scott Sporer of Rush who told him his third surgery plan would not work! Dr Luke is very incompetent and stay far far away from him. I am SUFFERING greatly and have to take antibiotics for the rest of my life because somehow he introduced a serious staph infection into my body.

I was referred to a doctor at BOS by a medical professional. When I called the office to set the…read moreappointment, after asking me questions, they made the appointment with another doctor, Dr. Levin. Upon arrival, normal office check-in procedure and then met with a nurse. She met with the physician to discuss my case and returned and said that they doctor won't meet with me because I am not a candidate for surgery. She recommended that I come back at another time and meet with one of two other physicians. They qualified me over the phone to meet with this doctor, their mistake, and then they tell me to come back? The arrogance of the practice to treat me as if I have nothing better to do than come to doctor appointments and live without a diagnosis for my pain. Dr. Levin probably wouldn't meet with me because he wouldn't be compensated by insurance long term. Well, Dr. Levin and BOS, compensate me for my wasted time in your office.

IF YOU HAVE A PAINFUL NEUROMA in your foot. This one is for you!…read more TLDR:: Dr Usman is Seriously Amazing. Extremely comprehensive and did not rush AT ALL. The wait and the 4 hour drive to see him was WELL worth it. My story; For more than two years, I lived with constant pain from a Morton's neuroma. What started as occasional discomfort gradually became something that affected nearly every part of my life. Simple things most people take for granted became difficult. Walking my dog, standing in the kitchen to cook dinner, shopping, traveling, and even getting through a workday were painful. At night, I would often lie awake because of the burning, tingling, and electric shock sensations shooting through my foot. I honestly felt hopeless. I constantly googled, ChatGPT, researched on line and did so much. Over the years, I saw multiple doctors (1 sports medicine MD, 1 orthopedic doctor and one podiatrist l) and tried just about everything that was recommended. I went through custom orthotics, physical therapy, shoe modifications, several cortisone injections, and alcohol sclerosing injections. While some treatments provided temporary relief, the pain always returned and returned with a vengeance! Eventually, I was told by my local doctor that surgical nerve removal was likely my next option. The idea of surgery, recovery time, and the possibility that it still might not solve the problem left me feeling extremely discouraged. That's when I searched and emailed Dr Usman (used the main email which his staff forwarded to his direct email). He replied so quickly to me even though I was not an official patient of his! I immediately scheduled an appointment with Dr. Usman. From my first visit, I felt that my concerns were genuinely being heard. Dr. Usman took the time to review my history, explain why previous treatments may not have worked, and discuss all available options. One treatment we discussed was cryosurgery (cryoablation), a minimally invasive procedure designed to treat my painful nerves by using extremely cold temperatures. After a few weeks later, I was cleared for the procedure and the procedure itself was so much easier than I expected. It was performed in his extremely clean and Beautiful office. During the procedure at several points he made me felt very comfortable and checked up on me and explained in detail what he was doing. He made a very small pin point entry point in my foot and did cryosurgery for my neuroma! I had no large incisions or stitches. I was able to walk out of the office afterward wearing a comfortable surgical shoe. About 1 week after the cryoabalation of my neuroma, I woke up, stepped on the ground with my bare feet and I had ZERO pain. For the first time! The pain that had controlled my life for years finally began to improve. Today, about 6 weeks later, I am back to doing the activities I had given up. I can walk longer distances, enjoy social events, and spend time with family without constantly thinking about my foot. The sharp burning, walking on a rock pebble and electrical sensations that once dominated my day are no longer part of my everyday life. No treatment is right for every patient, and everyone's results are different. However, if you have been struggling with Morton's neuroma, have tried multiple conservative treatments, or have been told surgery is your only remaining option, it may be worth learning more about cryosurgery/cryoabalation and discussing whether it is appropriate for your situation. I only write this review to help those out there still struggling like I was. For me, finding Dr. Usman and Michigan Avenue Podiatry Clinic was a turning point. After years of frustration, I finally found relief and was able to get back to living my life. If you're on the fence about seeing Dr Usman for your foot problems. I would highly encourage you to see him. Best Podiatrist in Chicago and beyond!

This podiatry practice continued to lie to me. They could not deliver two identical sets of…read moreorthotics after 6 months and would never refund my payment to them after numerous requests. Many promises made when I would receive the orthotics but just stalled and delivered garbage. Each time both pairs were completely different materials and each a different fit. Was later contacted by Dr. Usman, practice lead, who said I would receive a refund but eventually ghosted me and I never received it. They are scammers and I would never recommend them to anyone. I let the internal medicine department at Northwestern Hospital who referred them to me know about my horrible experience with Michigan Avenue Podiatry and suggested they never recommend them as well.

I had scheduled surgery this morning. But even before today I had to come for bloodwork, scans and…read morea pre-op counseling class as a precaution. Honestly I was, at first, thinking this was a lot. But I quickly changed my mind. I was assured they knew I chose the right hospital! Registration was so easy, the associate was extremely professional but also had such an amazing personality. She could see I was nervous, she took the time to stop for a minute to let me know I was in good hands. She wasn't saying that just to say it, she has experienced all kinds of services and she would never go anywhere else. I feel bad I forgot her name because this was 3 days ago. 8/17/26 6:30 pm is when I met her. Fast forward to today, arrival was 5:45 am I went up to the second floor and check in was smooth - all of my information was accurate so I just waited for my turn, I made sure to get names this time! My journey began with Pre-Op nurse NATALIE, best beginning to my scary day! Her bedside manner should be standard. So kind and patient, explaining everything. She raved about the ELMHUST Team in comparison to other facilities/ experiences. The next step to my journey was surgery, Nick was my OR Nurse, again explained what's happening and the team that would be in there. Margaret, Anesthesiologist Nurse and Dr Bautista, Anesthesiologist . Just as amazing Margaret heard my surprise with the OR table and helped to reassure me. Dr Bautista was fast but clearly explained what his job was and what the procedure would be. Margaret had a CCU nurse but I couldn't remember her name ( I'm sorry) she was so sweet smiling the entire team did Great! Next stop over to Post Op and Wendy! I don't remember much but I do know she stayed close, she was kind. She explained everting went well and the Dr had already notified my family. I think I slept a lot of Post OP because she said after a little while they need me to stay awake, she told me where I was going next and I was rolled away! Off to Observation a new unit in the first floor near the ER. It was really nice- clean and definitely everything new. STAFF! Kudos to all of them for their professionalism, kindness, comforting words and supportive comments. Everyone was GREAT!! RN: Ricky PCT: Elizabeth RN: Jaquita PCT: Xavier PCT: Marilou Literally everyone was a little ray of Sunshine. I didnt have any bad experiences. Apologies for my winded review but if you chose Elmhurst Hospital for your Outpatient Surgical Services you will not regret it! PS my Surgeon Dr Ryon Hennessy and his PA are from Orthopedic Specialist. I will do a separate review for that team. Also Hospital OT team, I will do a separate review but still GREAT

I went in and all of the staff were super friendly and sweet. However, I do think some staff…read moremembers could use additional communication training. I was told by a nurse to park outside the main entrance because my father would be brought down shortly. I waited for about an hour, but he never came out. I called Customer Service for an update, and they told me that he had been released a while ago. However, no one brought him down to me like I was told they would. I then spent about 20 minutes looking for him because he had given me his phone. When I finally found him, I learned that he had been told something completely different--that I was supposed to wait outside of his room for him. They also told my father that I wasn't answering the hospital's calls. However, I answered every single time they called. I would repeatedly say "hello," but there would be no response on the other end. So I was very confused and frustrated to hear that they told him I wasn't answering when I was picking up every call. This resulted in my father and I getting into an argument because we were given two completely different stories. This could have easily been avoided with better communication between staff, patients, and their families. Overall, everyone I interacted with was kind, but the communication definitely needs improvement. Please work on making sure patients and their families are given consistent, accurate, and clear information. Thank you!

Dr. Cohen is a supremely talented, timely, detail-oriented doctor. I appreciated his quick, direct…read morefeedback and attitude. I can't imagine having had a better team working to bring me back to full health. I was in a bike accident back in December that severely dislocated my thumb. An ER doctor set/splinted it, and I went off to hike mountains across the world. When I came back to Chicago, a month after the accident and "re-set", it was still swollen, intensely painful, and unusable. I looked up Dr. Cohen with some Googling, and was immediately set up with an appointment. The entire staff at Rush Medical was professional, timely, and efficient, much like Dr. Cohen himself. The facility is gorgeous and easy to navigate, as well. He quickly assessed the damage and set me up for surgery, which, to my understanding, was fairly complex, involving re-arranging ligaments. As a side-note, they had originally scheduled my surgery for Water Tower Place, but Dr. Cohen's team realized that my insurance wouldn't apply there, and re-scheduled very quickly for the Rush facility, which my insurance did cover. Surgery went extremely well-- great facility, great anesthesiologist, great nurses, and of course, Dr. Cohen is a fantastic surgeon. He and his staff set a very clear post-op recovery plan and were very communicative, making sure that I knew what needed to happen and when. I'm back to full use of my thumb, which is hugely important to me as a very active person and frankly, borderline miraculous given the amount of time that elapsed between injury and actually fixing the problem. Dr. Cohen and his staff never wasted my time, were clear, friendly, and honestly, I can not fathom having had a better team taking care of me. Highly recommended.

In 2008-2009, I made an appointment with Dr Cohen regarding my left wrist. At the time, he was…read moresupposedly considered one of the best hand/wrist surgeons in the country. By the time I drove into the city to see him, I had already seen 2-3 other doctors regarding my severe ulnar-sided left wrist pain. Each previous doctor I was seen by told me that I had tendinitis and that I needed PT. I knew what tendinitis felt like, and this wasnt it. So, when I made an appointment with Dr. Cohen, I was excited at the prospect of finally finding out what was going on with my wrist. Well, he spent a total of about 5-10 minutes with me, eventually telling me there was nothing he could do for me that the other doctors hadnt already discussed. I was crushed. I could not believe he wasnt listening to me. I may just have been another patient to him, but this seriously affecting my life. I felt as if he blew me off. After his appointment, I went to a local doctor in Munster, IN. She was terrific, and listened to what I had to say. She ordered an MRI Arthrogram and BOOM, a tear in my TFCC was discovered. She performed the surgery for me. Im not trying to say Dr Cohen is a bad doctor. I just wish he would have listened to me and not treated me like I had no idea what my body was telling me. It was an extremely disheartening appointment.

I had both hips replacement with Dr Jeffrey Ackerman! One of the best ortopedic Dr in Chicago area!…read moreGreat experience! He and he's team are absolutely wonderful! Thank you so much!

I highly recommend Dr Shivani Batra. She was the best choice that I have ever made thus far. not…read moreonly does she listens to my questions and concerns intently, but she also goes far and beyond to give me the proper help to manage my pain. She has a wonderful bedside manner which is rare nowadays. I wish that I can give her 10 stars!!!! Dr Shivani Batra would definitely be the one that I recommend all of my family and friends too..

Rude and condescending for sure. I absolutely hated my Interaction with him and the next two follow…read moreup appts were with another Dr, who was kind and friendly. I would not recommend him to anyone I care about.

I have high regard for Dr. Kaz and his medical secretary, Amanda. My foot is painful and he…read moreexplained my options. I am confident that he knows exactly what to do and does not recommend unnecessary surgery.

Do not go to Northwestern Orthopaedic Institute (aka Northshore Orthopaedics) or Dr. Mark Dolan…read more This was the worst experience I've ever had with a doctor or an office anywhere. To begin, my first appointment with Dr. Dolan was during a weekday afternoon. I had to take time off of work to take a cab over and then get back to work. I got here 15 minutes before my appointment time and filled out all the paperwork, then I waited and waited. Then I was called 10 minutes later to pay my co-pay, and then I waited and waited. My appointment time came and went, and other people in the waiting area were called in to see other doctors, but still I waited. Half an hour went by. I checked in with the front desk, they assured me I'd be called in soon. No apology. So I waited. One hour after my appointment and I'm still waiting while other patients are going in to see their doctors. So I asked the front desk again and she asks one of the nurses and no one seems to know who Dr. Dolan's nurse is or why he's unable to see me yet. So she tells me she's going to try to call his nurse and will get back to me. Ten minutes later, I go up to her again and ask her if she was able to locate his nurse. No. Then one of them tells me that they don't have any open rooms because they're busy. So I ask why a dozen other people went in before and after my appointment time if they don't have ANY open rooms? I am irate at this point and ask to see a manager. Ten minutes later, the office manager comes to get me and talk to me. FIRST time I'm offered an apology by anyone in this office. I explain the situation to the office manager who informs me Dr. Dolan is running late on his appointments. WHY I ask didn't someone in the office call me to reschedule if he was running so late??? No answer. I explained that I took time off of work, paid for a cab there and back, and all for nothing! So she promises to book me as his third appointment the next morning if I want to go back. I book the appointment and leave ONE HOUR and A HALF after my scheduled appointment time, without having seen the doctor. I come back the next morning and I'm taken in back 5 minutes after my appointment time. I wait another 5 minutes for Dr. Dolan's nurse to come in and ask a bunch of questions and basically stall until the doctor can see me. She leaves and I wait another 10 minutes before Dr. Dolan FINALLY makes an entrance. No apology, no acknowledgment for the day before, no bedside manner. Nothing. He asks a bunch of questions and makes a quick examination, orders x-rays, and then after waiting some more, comes back in the room to tell me the x-rays were fine and that I should just get physical therapy. He doesn't explain anything about what might be causing my pain and tells me an MRI is unnecessary. I insist on getting an MRI just to be sure, so he writes me the order for one. Turns out the MRI did show an abnormality. After getting the MRI, I had the results sent to his office for his diagnosis. A WEEK later and after a follow-up call from me, I get a call from his NURSE! She tells me what she THINKS is my diagnosis and that he would PROBABLY recommend physical therapy. Why is my diagnosis and treatment a guessing game? I ask her to have Dr. Dolan call me to discuss the MRI results and suggested treatment. He NEVER called. I called the nurse TWO more times and WAITED TWO MORE WEEKS to get another call back from the nurse--I pressed her on my diagnosis and asked again what exactly it was--she hesitates and tells me something different than what she told me the first time. I ask her again about my treatment options and she's unable to tell me anything besides give me a referral to ANOTHER doctor at the office who can handle this. Let me tell you that I was not about to pay for another doctor's visit to see another doctor at this office for them to tell me nothing!!! I already did see a doctor--or at least I thought I did--and got no care, diagnosis, or treatment. Dr. Dolan is the worst doctor I've ever been to. Unless your condition requires surgery, you're no longer a patient and basically fall off his radar and he can't be bothered to call you and tell you your MRI results. I called the office again and asked them to mail me my x-rays and medical file. When I received it, I read the doctor's notes and x-ray results which told me a hell of a lot more than he or his nurse did. Apparently my x-rays did show some other serious issues, but I was never told about it. As for my MRI results, I've requested those and will be taking them to another doctor. If you need an orthopaedic doctor, go to Rush University. A family member went there and got way better treatment and care. Do not go to Dr. Dolan or this office. Appointment times mean nothing at this office, staff stand around chatting instead of taking care of patients, and unless your condition requires surgery, you're not treated like a patient or even a human being. Absolutely horrible patient care and service.

Came here to see Dr. Birmingham, who is very nice, patient, and willing to answer all questions…read more His care team is also quick to answer via the patient portal. JP is AMAZING too - he is super helpful, also willing to answer everything and go over t multiple times, and is very nice. You can tell he genuinely cares about the patients. If I could just review Dr. Birmingham and JP, I would give them 5 stars. Administratively, they are behind - which is concerning because you would think a center that has done a lot of these surgeries should be well-versed in the protocol. They had sent me a packet of information before my surgery; because I was in the middle of moving, there was some complication with my mailbox causing it to be sent back. They asked me to go pick up the packet at the office; however, when I went to pick it up they could not find it. I then asked them if they could re-mail the packet after my mailbox had been set up. Sheena Lewis proceeded to tell me it would take 10-15 business days despite my address being in the same city as the office. She then proceeded to LECTURE me about how I need to take initiative and responsibility for my own care by going to pick up the packet, which I had CLEARLY DONE the day before. Rather than being apologetic for the Institute's incompetency that has caused me so much difficulty, she talked down to me as if I was a child being ridiculous to ask them to re-mail it. She was extremely rude and condescending. I am very unhappy with this experience. The doctors are fantastic but the supporting staff can be rude and incompetent.