My Experience at Chinese Medicine Health Clinic in Tracy…read more
I normally don't write reviews like this, but after my experience with Chinese Medicine Health Clinic in Tracy, I feel it is important to share what happened.
First, I want to be fair: I have been pleased with the acupuncture treatments themselves. Unfortunately, my experience with the front office, communication, and customer service has been completely different.
I had been receiving treatments Monday, Wednesday, and Friday at 6:00 PM. I was told that the office was considering closing earlier, possibly at 5:00 PM, but I was also told that nothing had been finalized and they were still trying to figure things out.
Then, when I arrived for my appointment on September 30, 2026, the young woman at the front desk abruptly told me that all of my appointments had been canceled. When I questioned it, she responded rudely, "The doctor already told you." That was upsetting because, from my understanding, nothing had ever been clearly confirmed with me.
I believe patients deserve proper communication when a business changes its hours--especially when those changes affect ongoing medical appointments. Instead of simply canceling my appointments, I feel someone should have contacted me, explained the change, and worked with me to find another available appointment time.
Then today, I received a phone call from the same front-desk employee telling me that I had no more authorized visits remaining on my insurance referral. This was another shock because I had not been given advance notice.
This was especially frustrating because this had happened before. At that time, I was told that going forward, I would be notified when I had approximately 10 visits remaining so I would have enough time to request another referral. My referral process can take about two weeks after my doctor approves it, so advance notice is extremely important to prevent an interruption in my treatments.
During today's conversation, she acknowledged that she had missed it, yet I was the patient left dealing with the consequences.
I became so overwhelmed and upset that I started crying.
I went to the office hoping we could have a professional conversation and resolve the situation. Instead, I felt that the same employee continued to be rude and disrespectful. While I was trying to speak with another front-desk employee, she repeatedly interrupted the conversation and rolled her eyes. At one point, she even opened the door and told me, "You can leave. We have work to do."
I was honestly in disbelief.
I tried very hard to maintain my composure because the interaction was becoming extremely upsetting. What disappointed me even more was that I did not feel management showed much concern about how the situation was being handled.
Patients deserve to be treated with dignity, respect, patience, compassion, and professionalism. People receiving medical treatments may already be dealing with pain, stress, or other difficult circumstances. The last thing they should experience is unnecessary rudeness or poor communication from the people responsible for helping coordinate their care.
Again, I have been satisfied with the actual acupuncture treatments, and I want to make that very clear. My concern is with the front-office experience, communication, appointment management, and the lack of empathy and customer-service skills I experienced.
I left feeling hurt, frustrated, and disappointed. A healthcare office should never make a patient feel like they are an inconvenience simply for asking questions about their appointments and treatment schedule.
Has anyone else received acupuncture treatment here? What has your experience been like? Am I wrong for expecting better communication and basic respect from a healthcare office?
