San Ysidro Ranch is a really strange and confusing case of a luxury property that sometimes operates like a budget motel or fast food restaurant. My partner and I were interested in their newly announced afternoon tea. Note that SYR is on OpenTable, but at least for afternoon tea, you cannot book it there. You cannot find a single date, even months into the future, that allows booking. Instead, they instruct you to call to make reservations on the website. I did this and secured a spot for Saturday afternoon. As soon as I hung up, I got a text message from OpenTable to secure my reservation by entering a credit card. This is $65 tea people, and SYR is taking a card to secure it in case of no-shows? I dug into this deeper and realized that on OpenTable, SYR has NO reviews. The reason is they figured out a way to take your CC number and manage your reservation but in a way where you are never considered a diner. OpenTable only allows you to leave a review if you've successfully dined at a restaurant.
We arrived five minutes early and had no problem with the front gate check-in and valet. They were super fast. We didn't know where to go, but a manager quickly helped check us in. We were led to a lounge where others were waiting and more people arrived. We waited 35 minutes before someone grabbed us to get seated, while we watched others who arrived after us and likely had later reservations get seated first. We were led to a nice outdoor patio area with 2-3 empty tables. There did not seem to be any sort of rush or issue turning over tables, that would justify a wait of 35 minutes past our reservation time. When I asked the hostess what happened she just mumbled a response. No sincere apology or explanation.
The courtyard, while nice, had a really weird seating arrangement. All the tables face each other, so as long as you look up and out, you are staring at other parties. Super weird. We had a great waiter who was attentive but not very polished in taking orders. He kept asking if we wanted to start with appetizers and was mumbling some dishes, but it's not very clear what the options were. The menu shows a few options, but we weren't sure if he meant these two items (oysters, caviar) or something else. What made it more confusing is we heard a table across from us order "Korean Tacos". Yes, Korean tacos. I had to google Plow and Angel, and Stonehouse's menu to find it offered as a main on the SH dinner menu. I don't know if we were supposed to memorize the restaurant menus or look them up on our phones.
Order was taken quickly and the savory sandwiches came quickly. They serve loose-leaf tea, which is a plus, but there was a good amount of delay before they brought my filter. If you are serious about tea you know that temperature and time are the most important factors. So my green tea was extremely oversteeped and bitter for the first pot, because of how long it took before I could pour it. Later steeps were better. Overall the food (both sandwiches and sweets) was tasty but also really strange. All the pastries were really small, which is fine, but it feels like the chefs are refusing to use baking powder. The cookies were flat and reminded me of dollar pancakes. The scones were about 3/4 of an inch tall and not the type of luxurious pull-apart sweet and savory scones you can lather butter or cream on like one might expect. Speaking of lather, they don't serve clotted cream with their scones but instead replace it with mascarpone cheese. The waiter played it off like this was some positive change and kept saying it was "just like" clotted cream. No, it's not. I expect clotted cream and jam with afternoon tea scones.
Overall, the food tasted fine, and the service once seated was pretty good but there were so many small weird issues from the time we arrived until we left. Overall, we were not that upset and thought it was ok, but there were so many small issues that it really ruined the special first Mother's Day for my partner. I feel like everything could have been easily fixable, but it doesn't seem like SYR cares or has the right training for their employees. There really aren't many good afternoon tea options in Santa Barbara, and I thought SYR would be a place to buck that trend and somewhere I could take family and out-of-town guests. Hopefully, they can improve. read more