I came into this establishment today at approximately 4:20 PM and politely asked an employee if I could use the restroom or if I needed to make a purchase in order to do so. Instead of answering my question, the employee immediately began pointing toward the door and telling me to leave. She refused to communicate with me respectfully and was extremely rude and dismissive. What concerned me most was when she stated, "I know how you people are." I found this comment extremely offensive and discriminatory, and I believe I was treated differently because of my race. I attempted to address the situation, but she continued telling me to leave and stated that she did not care. No customer or individual should be spoken to or treated this way, regardless of their race or background. I have attached a photo of the employee involved so that management can identify who was working at approximately 4:20 PM today. I am requesting that management review this incident and address the employee's conduct appropriately. I would also appreciate a response regarding how this matter will be handled. read more

San Vicente - Salvadoran Near Me - San Leandro, California

First time here and it felt like I was at my tias house . So cozy . Everyone is so nice ! The pupusas were so delish Omg I loved the cabbage on the side as well . I wish it was just a teeny bit crunchier ! I'll ask for that next time . Def a 5/5 . We also tried the sopes and they didn't disappoint! Will def be back read more

San Vicente - Salvadoran Near Me - San Leandro, California

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I got recommended by my padrinos. First time, trying the Pupusas here. I walked in and said I was recommended. The lady attended me very fast. She was very nice and pleasant and I got my food pretty quick. If my mom approved this food It's a plus. the Pupusas We're not greasy and it was flavorful Inside. I was reading all the reviews. But damn that's not what I'd experience. Glad I had a great experience. I will be coming back. read more

San Vicente - Salvadoran Near Me - San Leandro, California

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Very good El Salvadoran food. Service was great. They also have Mexican food which I'll have to try next time!

I was disappointed with my visit. The service was poor, the food wasn't good, and the atmosphere didn't make for an enjoyable dining experience. read more

I'll start with the service and to be fair we went to a pupuseria so poor/slow service is expected. A guy sitting at the bar told us to take a seat, the manager or I suppose owner came by and took our order. We requested water and were told that they charge for the water? What the hell? We are paying customers why am I not getting a glass of water? Well I ordered a $2.50 can of coke. Food was decent but I'll never darken the door there again, might do take out if I get desperate. Treat your customers well and they will come back. read more

Really like the food been eating here since i was 6 years old too bad the cooks and the waitress have bad attitudes few months ago my mom and the waitress had a argument about something wasnt rough and the lady said it would be nice if we never come back now my mom is afraid to order in person and use her name because she thinks they will do something to her food and send me to go pick it up using my name because the food is really good read more

Such a nasty place , people here are so unkind and rude. Food its ok but for sure need to work on their manners and maybe be a little more clean! read more

1st time visiting this Salvadoran restaurant after residing here in San Leandro for a while. Brought my mother here for lunch and both the food & service was excellent. We ordered pupusas (cheese with loroco, pork & cheese, and the pork/cheese/beans), fried plantains with beans, tamales (pork & chicken), horchata, and for desert... the empanada with leche. Our meal came with a side of chips, curtido, & two salsas (mild & spicy). Every single item was delicious & the owner (very sweet & friendly) came out a few times to say hello & check-in. Highly recommended! read more

I now understand the reason behind these reviews, these people are incredibly rude for no reason at all. I do not recommend.

I love this place! Even though they might be rude, that's the way you can tell it's a fire authentic spot. If you're soft please don't come and bash them about their food when it's really one of the best pupusa spots! The interior feels like you're at someones salvis aunties spot! The server is a little slow and you got to repeat yourself but she's so kind! Just have patience. read more

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Mi jente ,,,no les recomiendo este lugar para comer popusas muy mal servicio por parte de la dueña ,la señora no tiene educacion y ni la minima idea de como tener un buen cervicio al cliente. NO LO RECOMIENDO ... read more

We have been coming here for years and absolutely love this place. The food is great and the staff are incredibly kind. We always recommend this place to friends and love coming here. My kids always want to come with me to pick-up dinner because they love talking with the kind people here. read more

I do not understand the hate that this place receives. I went in on a Sunday morning at 10:15am and the lady was very kind. She welcomed me in and took my order just after she finished helping someone else. While I waited for my order of 8 revuelta pupusas, there were two other groups who came in to eat and she was kind to them as well. 10 minutes later she gave me my order and I went home to eat them with m family and wow. These are some of the best pupusas that we have ever had. We are always on the look out for good pupusas, and for the longest time our go to was this woman who cooked them out of her house and served them in her driveway and these beat that. We were extremely satisfied. The filling was well seasoned, plentiful and most important, evenly distributed with a few busted spots where you get that crispy cheese edge which is just, chefs kiss. I thought I was going to have pupusas for lunch tomorrow but we ended up eating them all. Please do not let the negative reviews stop you from coming here, you will be happy that you took the chance. Enjoy. read more

Their pupusas were really good but their service is atrocious. We wanted some water and they told us they didn't give free water. That we could buy some for $1.25. Then we told them, no thanks. She proceeded to be like, "it's so cheap. You don't want it?" Like seriously? This is the first ever restaurant where I've been charged for water. I wouldn't go here if one would help it. read more

What can I say! lol The owner is not so friendly but her food is good Still the best pupusas in town If you coming for the food and you don't mind to be treated disrespectfully come Her dad is awesome as well as her mom read more

Bad customer service, the owner was very rude, I ordered a drink and ask for the restroom, she asked me if I was going to order a meal and I said yes but for now I'll start with a drink so she asked me to pay for the drink and the food in advance if I wanted to use the restroom with a very bad attitude, I paid the drink that I ordered and told her that I won't be eating there anymore because I didn't like the way she treated me and she said she didn't care, this people is in the wrong industry, they have no idea what hospitality means. read more

San Vicente - Ensalada de fruta drink! - Salvadoran Near Me - San Leandro, California

Delicious pupusas and a most gracious waitstaff who did everything to ensure we had a nice lunch. Highly recommend for both food AND service. The ladies could not have been nicer. read more

Food ordered for pickup. It was ready on time and still hot when getting it home. Small place and quick phone service.

Worst customer service! The ladies that take orders were rude an answering questions about what payments they take there was no need for their nasty attitude first time customer and last time we will ever go there and the food wasn't even all that read more

After my last review, I'm not sure why I still bother here.. I guess because the food is good as I mentioned BUT that's no longer the case .. Came in today and ordered 2 pupusas over the phone I was told it would be $7 even, upon arriving I was asked if I wanted to add anything in which I added a CAN sprite and asked for my total, the new waitress looked over at the owner (seemed like she was making sure she wasn't paying attention) and told me $12. At that point I asked how much a can soda is as that was an additional $5 just for a soda to be added on, the waitress was stuck and didn't know how to respond she said the owner would ring me up in a minute when available. She rung me up @ $10.19, sooooo where was she pulling this $12 total from? She didn't even have a register on front of her she was standing by the dine in tables giving me this ridiculous total. So we're just charging whatever we want now ?? Or was that your way of securing a tip? (Which I was going to leave until that experience.) Disgusted and appalled. Will not be returning, food has gone down hill as well. My pupusas barely had filling, pure masa. I DO NOT RECOMMEND read more

This place is terrible. The people taking orders have bad attitudes and treat you like garbage if you don't speak to them in Spanish. The quesadilla I ordered was supposed to come with guacamole, sour cream and salsa, it only had chicken and cheese inside. They piled it on top of each in this gross, soggy, uneatable mess with an oversized dollop of sour cream and a tiny wedge of avocado on the side. The way they treat paying customers is disrespectful and their food was disgusting. read more

I always go here for tamales -- everything else is super, too, but the tamales are my top favorites!

My God, I don't even know how this business is still open :( Had such a horrible experience with the old woman behind the register. Very rude response to a simple yes or no question. The food was also not that great . People , if you want to save yourself a heart attack from not telling this woman off take your hard earned money elsewhere. If I can rate this place a ZERO I would. read more

The food was good but this establishment is racist . As I was finishing my food the owner started to argue with a man who was going to use the restroom first then order his food . Once they were done arguing and he left the lady said "that's how all morenos are " which she is referring to him being black . I was sick to my stomach when I heard that. We got up and left . She had no right to judge him to use the restroom just because of his skin color . It was my first time eating there and now my last . read more

Food: solid 7/10 Racism: I am so disappointed about what occured today around 11 am, Sept. 4, they refused service to an African American man for using the bathroom before putting in his food order ?? He seemed to have been at the Metro PCS next door, came in to use the bathroom, and was going to order some burritos after the fact. No puedo creer que racista es la dueña de este lugar, y tambien los cocineros/ayudantes porque todos andaban en friega tratando de sacar a este muchacho porque no via ordenado todavia. Ah, and at some point the owner showed him the sign that says "can refuse service to any one" when there was no valid reason AT ALL. Once the man walked out, the owner said "asi son todos los morenos" meaning "thats how all black people are" SMH. I have never made a yelp review, I have never experienced racism this close IN MY FACE, but this situation had to be talked about and put on their yelp page. Never recommending this spot to my homies again, and never coming back. read more

San Vicente - a car parked in front of a restaurant - Salvadoran Near Me - San Leandro, California

I had no idea this El Salvadorian restaurant existed until a friend bought me pupusas for lunch one day. I had one that was all cheese and 2 with cheese and loroco. They were so, so good! They came with hot sauce and slaw and literally MELTED in my mouth. Each pupusa was large, I couldn't believe they were only $3.00 each! I can't wait to try all the other flavors I ordered take-out from them today. They quoted me 20 minutes and the papusas were hot and ready when I showed up. Everyone was wearing a mask, were polite and efficient. I'm looking forward to going back and trying something else on the menu. I highly recommend this restaurant read more

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Really upset with their quesadillas with chicken, very minimal effort seemed to have been put to anything other than their pupusas. If you're going here stick to ordering what their business is known for, THE PUPUSAS otherwise you'll starve wishing you'd done so. read more

$17.00 for a chicken burrito and coke wow the burrito was small with little chicken the waitress asked what kind of hot sauce I wanted in the burrito I said hot and then there turned out to be none in the burrito and they don't give you any napkins or chips and salsa like just about every other restaurant does so burrito and can of soda for $17.00. I won't be going back. It's sad so many restaurants have raised prices while at the same time lowering quality and material read more

First of all. Called this place on the phone since it's close to where I live. First time ordering here. My bf called and placed the order over the phone. The lady who answered was super rude. My bf asked her to review the order to verify the order was correct and she had the order all wrong ended up saying that we were confusing her and to be more clear. My bf asked for extra crispy and before he finished his sentence the lady said the total she said she wanted cash and immediately said BYE. Didn't even let him finish his sentence. When he got home and ate the food we noticed we didn't even get the right order. All seem to be cheese or with very little chicharrón. The pupusas are super bland and thin. They don't have chicharrón at all. This place has the worst customer service plus the food is awful. I don't ever give bad reviews but this place earned it. They need to treat their customers a little better. Don't waste your money here!!! read more

San Vicente - Thin Pupusa. I ordered chicharrón with quedó and the pupusa didn't have any chicharrón whatsoever. And extremely thin. - Salvadoran Near Me - San Leandro, California

Just walked in here around lunch time between work appointments. Asked to use their bathroom since it was locked. Lady was like: what do you want to order first, bathroom's for customers only. I was thinking maybe a taco or burrito, then she immediately asked if I had cash even before me uttering a single word on the order (since there's a $20 min for credit cards). I just left cuz I felt so disrespected with all this questioning. No thanks, don't really need you, can take my biz anywhere read more

BEST PUPUSAS EVERRRRRRRRRRRRRR So, I would recommend the beans and cheese ones, the design of the tables are pretty cool and the service is really good. read more

So we made an order for about 28 Papusas to go and we asked for plates. The cashier said that we needed to leave a $5 tip for the plates... The first time that's ever happen. we order from many other places with big orders every saturday for our office lunch but all the other places give us plates and utensils with out us asking. Anyways let's get into the food. The papusas are fairly good and theres nothing very special about it but good. The hot salsa wasnt spicy like at all. With 28 papusas we got like two small bags of tortilla chips. The salad for the papusas was pretty good. Overall food good and customer service is blah. read more

Great papusas but the service was terrible! I personally like the plain queso most, sometimes less is more. read more

San Vicente - Queso Papusas - Salvadoran Near Me - San Leandro, California

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This place is the worst. The owners are rude and extremely disrespectful. I asked for a Chicken soup and it legit was just the soup. When I asked for the vegetables that are suppose to be in there she said I had to pay extra!!!! Smh, do not waste your time coming here! You will be disappointed! read more

Some of the best pupusas in the Bay!! And I don't know what all the complaints are about the owner. She is always courteous but direct when I come in. Just feed me, and I'm good. read more

It's a hidden place don't really see it but Omg let me tell you ! Best pupusas I had around the San Leandro area , the ladies are really welcoming and the environment/ energy is chill they are nice and the pupusas are really good I recommend this place ! The rice and beans the rice flour are my favorites ! Totally been one of the places to go to love them. read more

San Vicente is my go to place it's near my home and the food is always fresh and Delicious Pupusas are big and never dry the Sopes another one of my faves are to die for her beans I could definitely eat everyday and don't let me forget the chicken soup read more

Honestly this location has the worst customer service. If I could rate this location negative stars I definitely would. I called in to place a Phone order early on a Monday afternoon I was told on the phone the wait would be 15 minutes upon arriving to the restaurant I waited in total 35 minutes all for the order to be wrong! I was already upset at the lack of communication or apologies due to the long way as I was picking up food on my lunch break her to walking out I checked the order and I specifically asked for two pupusa combo plate meals on the phone however somehow they interpreted that as one combo meal with two Pupusas upon acknowledging the situation the main woman who answers the phone and translates in English was extremely!! No consideration no apologies no ownership for the mistake on their end. read more

This place has TERRIBLE customer service .. they mistreated my husband because he asked for a receipt ... seriously just for asking the breakdown of the food, since 2 different employees told him different totals... if you want BAD customer service and treated like your nobody come eat here... the food does not do justice also you get charged $3 if you use your debit card which I think is not fair since nowadays everywhere they accept credit cards. any who if you want great pupusas and excellent customer service go to SF read more