Excellent service with a complex issue Was seen promptly in…read moreSan Leandro I wish I remembered her name for recognition

This was my first time at a Social Security office, and I drove 40 minutes to the San Leandro…read morelocation because they had the earliest available appointment. Based on my experience, it was well worth the drive. I arrived 30 minutes early. I was sent a text message with a link to check-in when I arrived, so I checked in on my phone and went to the kiosk (which is on the left side of the entrance upon entering) to print out my ticket. They have a TV screen on the wall with a queue of ticket numbers, but they will announce your number when it's your turn over the intercom. The sound quality of the intercom isn't the best, so listen closely for your number. The waiting room is small, but thankfully it wasn't full. From my appointment time, it took about 20 minutes to be seen, and I was good to go after about 15 minutes. Essentially, my visit took only 35 minutes of my time. I spoke with two employees, and both were very pleasant. The gentleman who helped me update my social security card was very helpful and kind. He made sure to answer all my questions and advised me on how to proceed with my next steps. As other reviewers have stated, you MUST have an appointment. There are signs posted all over the office stating this. I highly suggest making an appointment online as it's the fastest and easiest method. As for parking, the parking lot is tiny. In the same plaza directly across from the office is a Mountain Mike's Pizza, which also has a row of parking. A majority of the parking spots directly in front of the office are handicap parking, so if you don't have a handicap placard, I suggest parking in the spots next to Mountain Mike's Pizza. Just be sure to enter from the main road because that is the only way you can enter that side of the parking lot.

I had to wait for about an hour til I was seen. The gentleman wasn't so peachy. I asked to borrow…read morehis pen then he said "oh what you don't have a pen?" excuse me for asking.

Well organized, Highly Dedicated individuals that keep the City's infrastructure running smoothly…read more They maintain the City's Parks ,Streets , Lighting and Signals and City Sewers . Public Works Employees are also sworn Disaster Workers .

A while ago i noticed a standalone lamp in the 'dro with no illumination. i called san leandro…read morepublic works. within 10 calendar days, the lamp was shining again. contrast this with oaktown where weeks have gone by with no results from an outed lamp i reported. the bad: a few days later, the light went out again. the receptionist explained it probably wasn't a bulb problem and they'll look into it.

Friendly workers I was in and out in less than an hour there's free parking everywhereread more

I had an appointment, my service person was astute and very comfortable to work with. It was easy…read moreto find and a comfortable waiting room. I was seen within 7 minutes. Out on 30, what's not to like!

Sherry at window 4 is super sweet! Service was quick and easy. I had dropped off my forms Friday…read moreprior to get my name changed (due to marriage) and it was processed by Thursday. I had requested my original documents to not be mailed back to me, and instead to give me a call so I can pick it up in person. She did just that!

My experience coming to was fine because I made an appointment several weeks before and I showed up…read moreon time. I only waited about five minutes. I also brought all the paperwork that I needed and I got that information from their website. However, I noticed that some of the personnel that work here were rude to some of the people waiting for service. Also, the people waiting should do their homework ahead of time and come prepare with their paperwork or documents. So I can understand how employees get frustrated, but also people get frustrated because many of them need to get the process done and they feel frustrated with the bureaucracy. with that said in the five minutes, I was there I heard many people complaining and also employees yelling at those people so overall, it was a stressful experience, even though my own transaction was very fast and easy because I came prepared. My recommendation is for you to make an appointment and also review carefully the requirements that are posted on their website so that once you are at your appointment, you can have a fast and productive experience. also, I saw several signs that say that appointments are REQUIRED. Also, some of the disturbances I witnessed were because people who did not have appointments or were missing documentation but were very insistent which then became a yelling match between them and the SSN employee! Another suggestion is to be patient. This is the Social Security office which is a government facility, and this type of thing can be slow and bureaucratic. This is how it is, so be patient, come prepared, and make sure to have an appointment.

Waited a bit which i totally understand but the girl at the counter was amazing, fast and efficient!read more

I have not yet to go to this building I'm debating on going there because the 800 number the…read moreautomated system can never understand what's going on there always having technical difficulties they can't understand they only give you three options and those three options are not what I'm looking for and soon as you press the button to speak to a representative they've already reached the maximum amount of calls it's horrible because even after you turn in a claim form it takes up to 14 days some weeks there on time other weeks they're not on time and your questions never get answered because you can't get anybody on the phone so reading everyone's response I'm in limbo about going to the office the unemployment department and the government suck big time and I don't understand what the issue is when the purpose for this is for you because you worked and at this time you are in a situation where you need your money and they hold on to it like it's theirs I hate that my foot is injured and if I could give zero Stars I would to the whole unemployment system I've been trying over a week to get someone on the phone starting directly at 8:00 in the morning the new updated system is not an improvement it's worse than it was in the first place if I can help it I would never use this system again and I hate that I have to pay into disability because it's a struggle to get my own money when I need it my bills are late my rent's late because I can't get in touch with anybody and I get no answer so I'm just like a Sitting Duck this system is awful it's definitely not helpful it gives you more stress while you're already in a situation that stressful enough

As a dispatcher, I dealt with Sgt Khan and his dispatch over a missing woman. They were one of the…read moreworst agencies I have ever had the misfortune of dealing with. This woman had established residency in San Leandro for 6 months and change, however, they believed LE in the town she moved from was responsible for gathering all information on her (driver's license, vehicle, etc) via her mother who still resided in our small town, then relaying to them. Wrong. Sgt Khan proceeded to be a huge prick, attempting to talk down to me, refusing to believe he was wrong in any way. This happened probably 8 or more years ago, but still comes up as a conversation piece with new dispatchers. I feel bad for anyone in that area that has to deal with these clowns. Blake says hi, Sgt Khan.

Supposed free ring camera for San Leandro residents but have to wait 2+ hours in line. Very…read moreunorganized and unprofessional when answering questions as to how long it will take. Just like their response time.

My call got through! I had called several times this past…read moreweek plus left about three phone messages. After 60 calls this day, Miss P answered! I couldn't believe it? I thought don't watch this and accidentally press the wrong button and hang up on her. So I set the phone down and pulled my hands away to make sure not to hang it up. And I was just so in all that I was talking to her. It was around the 45th call that something shifted in my mind and spirit. Instead of thinking, she'll never answer, I thought. "You will answer the phone ... my phone call will be answered." And I became matter-of-fact about it and just continued dialing, it would go to voicemail and so then I would hang up and call again, and sometimes it would go to a busy signal because too many calls were going in at the same time, so I would hang up and call again. She was so nice and helpful! I thought, dear woman probably is given so many peoples cases! After 33 minutes, we finished and confirmed my application! Yay! It's unfortunate they don't have more caseworkers. The solution : speed dial your caseworkers number, get in a comfortable position while you're working on some project of watching the latest episode of My Lunch Break on. YT and just be determined that you will get through.

This is regarding the child abuse hotline. You guys really need to figure out how to answer a call…read morebecause this is the third time I've been waiting for over an hour and a half. The first time that I called today, one of your screener picked up and hung up. As of this moment, I have been on hold for over 1.5 hours trying to make a report. Pick up your calls! SMH.

Waste of taxpayers' money. You call for help on unruly neighbors who play unceasing loud music and…read moreall you get from those they send was "they could not hear anything". Better to have each household to have their own firearms than paying salary to these uncaring mouths to feed.

You call for help and instead you receive a rude response. What might not seem like a emergency to…read moreyou may be life threatening to others. I understand there is emergencies everywhere but there is ways to talk to people. No need to be rude to someone who feels fear or a threat.