Beautiful, clean marina in charming, historic Friday Harbor. We were here on the off season and had…read moreeasy moorage. This place is well lit at night and feels very safe. The showers were great (and clean). I used an app to pay for my 7 minute shower (I timed myself at 3 minutes, including shampoo and conditioner). We'll be back as we grow our sea legs.

Very good boatyard and marine service facility in the San Juans…read more THE ROSES: Very courteous staff. They come out when they say they will. Our mechanic was well-trained, professional, and was able to winkle out the problem with our engine in good time. They do the work you need, and don't try to 'gild the lily' or pad their labor time. THE THORNS: Hourly rate is steepish, but I suspect it's in line with what comparable yards are charging. Most importantly, they DO make the most of each hour they charge for, so you are getting good value for money. THE VERDICT: Considering that there's probably not that much competition here, they really have the opportunity to take advantage of people if they wanted to. The point is they don't! These guys are straight shooters, and you can have them work on your boat with confidence. Highly recommend.

Came in to Friday Harbor thinking I'd burned out my anchor windlass on a charter sailboat. (How is…read morea different story). One marine company said they could get to me in four days. Courtesy Marine walked me through the problem, diagnosed it and helped me solve it- all over the phone. I was very grateful, and offered to pay- which was graciously declined. Needless to say I'll bring my business to them in the future. Thank you Courtesy Marine.

From the owner: Specializing in outboards, diesel, generators, mechanical, electrical, and boat systems.read more

Put my boat in with Dennis for simple oil change and lower unit oil. Got three bills all for the…read moreexact same amount, questioned the billing and he threw a fit stole a stainless steel prop and other things off the boat. Guy is a crook.

Not impressed with customer service. I have left several messages for the sales manager to initiate…read morea purchase.

The IMC on Fisherman Bay Road is the place to go for crab licenses, tide tables, ferry schedules,…read morecrab pots, bait boxes, plastic ties, rope, weights, buoys, anything and everything related to fishing and shellfishing -- you name it, they've probably got it, and if they don't they'll let you know where on the island you can find it. The staff is friendly and helpful. Complementary cup of coffee just inside the main door. A great place to stop by and pick up what you might be looking for, and the only place in town where you can buy a Beautiful Lopez Island license plate frame.

Randy is legit. Excellent technician and very forthright with estimates. I've witnessed his work on…read moreseveral jobs supporting a local broker. He's responsive, and you can trust him.

Randy has worked on both of my boats, both gas and diesel…read more He has always been on time and budget with very good work quality. He is also a bit rare in that he will take the time to explain things and work with you to expand your own knowledge. With my newer boat, he immediately knew good details of my engine/trans make and what to look forward to/pre-emptively fix going forward to ensure multiple years of future use. Randy is also great at returning calls! I gladly recommend Randy and NW Marine to other boat owners.

Amazing service, super knowledgeable, very responsive…read more Can't say enough about these guys. Called them on the way into Roche with an engine issue. They were down to fix it in a couple of hours! Thank you! I wish all the mechanics were this good.

The Following involves the over-charging of labor repairs done to my sailboat while at Roche…read moreHarbor. I advised John of ROCHE HARBOR MARINE to specifically check an issue twice; once before the survey of repairs and once after. The mechanic was negligent in his survey of the repairs needed on my boat. 1) I told John about the water pump and the muffler possible melting; my friends were standing next to me and heard me advise you over the phone 2) Who ever diagnosed it did not even look at the muffler after I specifically advised John to do so 3) ALL the parts should have been ordered including the bad water pump belt; they were not. 4) John told me when the water pump came in even if it was 4:00 it would be installed right away: it arrived, he didn't call me as he should have. I called and verified it's arrival and then he said he would not send a mechanic; this is another example of poor communication as well as poor customer service. 5) I was there when the water pump was installed. Greg spent about 30 minutes installing the water pump not 1 hour as indicated, and then went to another job realizing the muffler had melted as I advised from the beginning; again part not ordered. 6) I already stayed 2 extra days to get this job done and there was no way I could wait another day for another part which should have already been ordered; so I had to accept the temporary fix of brass fitting. 7) I looked at the bill and I don't see where John claimed he took an hour labor off of the bill. I appreciate the offer of a refund of $84 when I return the brass part that I don't need; however, the labor and part should have never been apart of this job if the first mechanic did his job right. I'm asking for a fair and equitable solution for a job that was not diagnosed thoroughly and service time that was grossly exaggerated in labor time. I have to take the water pump back off and put a new belt on when it should have been replaced with the pump. I also have to take the brass pipe off and install a muffler that should have been done the first time. $743 to replace a water pump without even a new belt is not a fair and equitable bill.

Boaters beware! My worst experience in getting anything repaired in my life was at Jensen in…read moreFriday Harbor. After five months, tens-of-thousands of dollars, and sending my boat to two other repair shops to troubleshoot work that was not completed properly by Jensen, I finally have my boat back. In my opinion, they don't have enough knowhow to complete repairs that take a good skillset. When I flew up to pick up my boat, I found a loud noise in the drivetrain (they never told me about before I flew up even through they new about the noise) and they couldn't figure out what was causing it as they seemed too worried about the number of hours they had on the repair instead of focusing on getting it completed correctly. They stated that the noise would go away after it was run for a while. Well, it didn't go away and it got louder and it became obvious something in the boat was terribly wrong. It turned out to be a serious isse with the transmission they installed and how Jensen aligned the drive train. I spent almost five thousands of dollars to get it repaired correctly by other shipyards. When I asked Jensen for reimbursement they did not want to honor their work even though they stated they knew about the potential issue when they turned the boat over to me. I am now in the process of taking them to small claims court. I made the wrong choice in taking the boat there...I should have had it towed to Anacortes!!! Please save yourself five months of pure headache by just towing your boat to another boat yard off the island!!!!

From the owner: Boat storage, repair and maintenance. Permanent moorage.read more

I have maintained my American Tug 41 with them for 10 years and I have had excellent service.read more

I needed to repower my boat, and they did an outstanding job. Quality of the work was great…read more Communication was great. I also had the do several other projects while my boat was in their yard - new cabin door, fiberglass repair, new toilet in head, some electrical clean up, new electronics. I was super happy with how it all went down.

We had the pleasure of a purchase of a great used Bayliner Sun Bridge from Flowers Marine (Special…read moreCar Company). Jason made sure the used consigned boat we were purchasing was in the best possible condition, also worked in a fair trade in value our older smaller boat. From start to finish this was a great experience, got to meet the founders Mom and Dad Flowers and some of the talented people supporting this business. 5 stars plus. Thanks Jason!

I have been using Flower's Marine for all my maintenance work on my '90 Bayliner Trophy. I bought…read morethe boat 4 yrs ago and the previous owner had used Flower's Marine for all of his work. Since I bought the boat a variety of issues have come up and some required replacement parts others just maintenance work. It has been my experience that Flower's does good work at a very fair price. Joe, the owner, is one of the more enjoyable people to deal with. He is patient and will explain what they are doing in a manner that is easy to understand. He and his mechanic are also VERY willing to give advice on work that you might undertake yourself and avoid a trip to the shop. All in all, a great business to do work with.