Beware of Immanuel Jewelry store. I placed a special order for my daughter on dec10th and was promised that it would be ready for pick up within a week. A week went by and the order was not ready. I did not receive a call from anyone representing this business,letting me know that the Order would take longer than expected. I had to go into this establishment to inquire about the status of my orderseveral times. The man that runs this "jewelry " store is not professional at all. Neither is his wife who also works there. She is very rude when dealing with customers.
AfterTwo weeks,still no call to say it's on the way , no communication at all with me ( customer). I again made an appearance at this business to find out where and why I have not received my order. The man says" I don't know why it's taking so long it should be here." I asked him to call the downtown LA jeweler that he orders from. He didn't want to call to check the status of my order. I demanded he call and get some answers. Well he pretended to call and said they didn't answer. Two days later he calls and says part of my order is in. I was again questioning. He called the LA jeweler and said they admitted forgetting and that it would be shipped that evening. Well now another week goes by and I'm livid!. I again went to the establishment to check the status. He says he called yesterday and they hung up on him. I say to him, This is someone you've been doing business with for 20 years and they hang up?! He said nothing. I Couldn't believe he'd continue to do business with someone like that. Well now Christmas is in two days this order was promised to be delivered by December 17th. (In writing). He tells me that Maybe it will be here after Christmas on Tuesday. On Tuesday he didn't call me to communicate regarding the order. Now , this time I take my daughter with me to the establishment so that he can see how hurt she was on Christmas morning, not receiving the one and only thing she asked santa for. He seem bothered by my visit. I again demanded him to call the jeweler he uses in LA. While I was there. And again he was reluctant to call. He called and spoke very quietly so others shopping and working in the discount center would not hear him. This time he said " oh, they are sending it tomorrow." I immediately asked for my down payment back. I WILL NEVER EVER DO BUSINESS
WITH IMMANUEL JEWELRY STORE. And I don't recommend anyone to place any type of special order with this middle man.Unless you want to be LIED TO.. read more