First of all, I want to begin with expressing my appreciation to SDCCU Manager Thea Rosu and associate Sheila M. for their professionalism and financial expertise in the handling of my financial business services. I have been with this credit union the first day their doors were open in Temecula. Ms. Rosu will always find the time to anewer any financial questions I may have regarding financial products and any benefits derived from said products. Associate Sheila M. is definitely a staple at the credit union. She has made any and all loans a smooth transition, which came quickly in time of need. I would like to give if possible a rating of 10 for their commitment to and loyalty to their customers. I love this credit union their employees who give their all, and the comfort I feel and experience when I enter to conduct business. Wishing continued success to all who work here. Thank you, Randy read more

More customer service oriented and less corporate oriented. Don't be fooled by their slogan.... They do business like a big bank

Their ATM gives $50 bills without giving customers a heads up. If you go into the branch to exchange them for twenties, they refuse to exchange them. Overall sub-par customer service. read more

Sheilla Milgar and Coty Browning are excellent Financial Service Representatives at SDCCU Temecula. Sheilla assisted my family with refinancing our house and auto loan and thoroughly explained the process to us. Coty assisted my daughter in opening her checking account. He was accommodating with our auto insurance issue. - Vallejo read more

As a customer for about 40 years, I'd say they do a great job. No long wait to get served, no fees on checking if you maintain a minimum balance in your accounts, and even offers a fraud alert on your accounts. The staff are always pleasant and very knowledgeable. The feeling I get when I go inside to take care of business is it's like a bank in a small town where everyone is welcome. read more

I would like to thank Miss Sheila for the great service and attention to detail in servicing of my mortgage loan to a different bank. She showed me how the transfer would work and even took an early payment or my last payment for the old servicer of my know in order to have a smooth transition to the new servicer of my loan. Sheila has always been a true professional and definitely shows caring consideration to her all her customers.. I am very satisfied with the way the credit union cares for the customers. Sheila is an asset to your company and I definitely would recognize her because she enjoys doing her job and I feel very satisfied with my finances when I leave. I will continue to bank and San Diego County credit Union, five stars all around for Sdccu read more

This bank is so behind the times. The staff is unknowledgeable and unhelpful. They do not genuinely care about providing financial advice to the community. I was a banker for 18 years so I definitely have insight and I had to educate their banker about things they should know. I will not ever give this bank my business. Beware if you want a true professional for financial advice. read more

This is the only branch I visit in Temecula and they seem pretty nice and helpful. I remember the first time I went in the teller I forgot what her name was but she was extremely helpful in explaining why I should get a checking account and not just a savings account. She also told me that they do a credit check on everyone who gets a checking/ savings account which I thought was weird but whatever. I do like how you can get several hundreds of dollars out of the atm because some banks/credit unions you can only get about 300. I really don't have any complaints and it's nice that they have a security guard but the one I saw was a little older and didn't have a gun. read more

San Diego County Credit Union - Banks & Credit Unions Near Me - Temecula, California

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The Reps are fantastic The Corporate is Crap I have a loyal customer for many years Now Corporate Doesn't give a Crap Terrible run company. Go to Cal credit is a better run system. High overcharge fees 32 Bucks Reps are great Corporate SUCKs read more

1.0 star rating 4/23/2019 Ordered checks through the San Diego County Credit Union in March. They shipped March 26th. Went to the bank today to see what the heck was taking so long and they gave me the ship date. With all the horrible reviews, hard to believe SDCCU uses them. THEN, SDCCU tried to charge me for printing one sheet of checks until I could track the order. I had to go to the manager to get them to waive the fees. Unbelievable. I am taking my banking elsewhere and NEVER using Harland Clarke again. What a scam! Also have a B of A and Chase account. Why would a financial institution use a company with such horrible ratings and review after review of checks being printed on their ship day and used for fraud?? Wow. SDCCU I expected better from you. read more

Worst bank ever!!!! We've been customers for over twenty years. Unfortunately they have gone down hill. Customer service is non existent. We've gone through multiple issues w this bank and everything is just difficult with them... EVERYTHING! Forget about calling as you won't get anyone to answer for hours. The last straw today was to get a cashiers check for a home we bought in AZ only to find out while we were in AZ to realize SDCCU never signed it!!! We will be moving our money the minute we are back in CA. read more

Online banking is down every other day. No way to contact customer service after 4 pm really!!??

This bank charges too many fees, I have 3 accounts plus a vehicle loan with SDCCU and I've been with them for quite a while. I was told they would cover up to $20.00 in overdraft with no fee. I went over by $2.90 and got charged a $32.00 fee. I am out of work and doing the best I can. When I went in to the bank branch to request a refund they refused and said because it's an ACH payment I made. What a way to treat your customers during these troubled times. $32.00 is nothing to them but it means a lot to me. read more

They closed my account because I did not make a deposit within the last year. They returned my thousand of dollars to eve state !!!!!! A very ridiculous process. Do not bank here. read more

This review is for the SDCCU branch on Temecula Pkwy. During the time I arrived there was only one teller working and several employees in the branch. The one teller at the counter was helping a customer. I was the only person in line. I came into the bank to deposit some rolled coins. After waiting approximately 5-10 minutes an employee approached me and said oh you have coins. I said can you help me. The employee said no I am just a banker and walked away. During my time waiting I observed another employee go to his computer and type on the keyboard. He told me he would be with me in a moment. That moment never happened. I watched this employee go to managers desk (I later found out her name is Thea) and started talking to her. He came back to his computer to type and left again to talk to Thea. The only customer finished with their business and I was able to be assisted by the only teller working. I came into the bank at 1:05pm and left 1:25pm. I found it unsatisfactory that no other employees could help me. I have never had any issues at the Murrieta branch. There are always multiple tellers working with employees offering to help. Do better. read more

Temecula has branches of SDCCU on Temecula Parkway (79S) in the Stater Bros shopping center, and on Margarita/Overland across from Costco. I'd say I divide my in-person trips equally between both and like both though 79S is a bit warmer and friendlier. They offer safe deposit boxes at the 79S location. Upgraded ATMs outside the branches are cool! They accept deposits of checks and give you a photocopy of the check you just deposited on your ATM receipt. I like that you can withdraw up to $500/day from the ATM (my old C/U had a $300/day at the ATM limit.) Full electronic banking including the ability to email to a live person in the branch from your online account - very nice. Open 6 days a week. FREE checking with direct deposit. Most other c/us offer free checking with both direct deposit and a minimum number of debit card transactions per month but SDCCU does not have that additional requirement. It's hard to find good free checking these days. read more

I wish I could give them zero stars!!! Customer service has gone down the drain. Been a member since 2014 and I am livid!!!! needed to complete a balance transfer in a new credit card that the Banker did not do in branch for whatever reason. Called and found out there was ALOT of information not told to me when getting the new line of credit. Instead of helping me they transfer me back to the Banker who had "helped" me earlier. Banker gets on phone with attitude and tells me I didn't ask about a balance transfer when I literally pulled my Statement out to verify the amount and asked if they could increase from 5k to 6k so I can only have 1 credit card. She continues to give me attitude and basically tells me I never asked about balance transfer and the Transfer is going to cost me $108 to complete. If she would have given me all this information up front instead of worrying about getting another sale towards her bonus I would have told her I need $6100 to cover the balance and now I have the option to cancel my card or have 2 credit cards which I didn't want. NEVER have I been talked to so rudely from such a business. Change your ways SDCCU this isn't the level of Customer Service I have come to expext. read more

I have been a member for 20 years I applied for a home equity loan and was denied because of loan ratio even with having double the equity I wanted to borrow. Sdccu is NOT a community neighborhood bank and was very rude when they called me to tell me the loan was denied. I am looking for another credit union to move my CD and IRA. And savings accounts read more

Her big Bank they have very poor website for baking. You cannot tell when a payment is due on the vehicle if you don't get to previous transactions and less you get paper documents from the mail. I've tried 12 hours and four different people Do you get all my bills on bill pay and they were on able to do that. read more

The absolute worst customer service I have ever received!!!! Every other branch you go to, they're so welcoming and willing to help with whatever you need. At this branch you have to approach one of the workers, they don't know what they're doing and have to constantly ask their manager how to do something. Slow pace, horrible experience!! Go to the other one in Temecula! It's worth the little extra drive! read more

I wish someone would look into why things take so long to post to an account. It feels criminal. I have a car loan and when making payments they take twice as long as any other institution to post. Is this a way to collect more interest? I will never use them for a loan again. Sketchy at best. read more

Love this place !! I think they must be trained to learn each clients name or they have a secret panel where our names pop up each time..,love that part of their service !! They always know us when we come in. It might help that we are there often ! read more

Just to add to the previous yelper's comment. The branch on Overland also offers safe deposit boxes, as well as the branch on Madison!

This review does not reflect on this branch, rather the company as a whole. In the past month, I have had two different situations where there were glitches in their system, and I could not access my money or balance. Today was the straw that broke the camel's back. I have had a pending deposit from my employer that has been "stuck" in the pending status for two days. Upon calling them, I'm told that there is an I.T. glitch, and my money should be there within a half hour. Well like I said, two days later and it's STILL not in my account. I call again. "We're sorry, but there's nothing we can do. The funds will be in there sometime throughout the day." This is happening with ALL of their ACH deposits yesterday and today. Not being able to access my own money puts a real hardship on me. I have auto payments set up to come out and now what?! Here's yet another day passing by, no funds available. Very unprofessional and just flat out wrong. Switching banks as soon as I get my money. Whenever that is. read more

Chris treated me disrespectfully and kept giving me weird looks. Management brushed it off. Definitely not the quality sdccu is known for

Thank you so much to Cynthia in finance. She went above and beyond for me with my car loan. This is the best bank I have ever joined.

My husband and I just opened an account. We are very impressed. Alyssa Ortolano made us feelection very comfortable and welcome. She's the best. Thank you read more

This branch has very good customer service and they are very quick, eliminating long waiting. My wife has Bank of America accross the street and they take FOREVER to service people and they don't look like they enjoy their job. The only thing I can say about SDCCU is that they denied me credit for a vehicle loan without really doing research on my ability and willingness to pay them back. I have been affect by the bad banking practices from the house lending banking industry, which affected my credit score and had to loose my house. I am in the process of repairing it from this situation. Other than this issue I would have and have recommended this bank to my friends and relatives. read more

I ran into a some trouble the other with my account and was so upset about what happened it was hard to wait for work to be over. So I jetted over here and told the teller what happened. And she was even in disbelief. She was so helpfully and nice. They were about to help me and made my life so much better! I wish I had gotten her name. So I'll thank them all read more

This is not my home location but I do " POP " in from time to time. I wanted to tell my fellow Yelpers/ SDCCU people that this branch has great customer service. The Manager of The temecula location her name is KATHY AZ... something. Well she is the most professional employee. she has went out of her way to help me out of a tight situation on more than situation and I hope that her boss reads this. She is a great gal and an asset to the company. I really appreciate her. I wish this branch was closer to me as I live here in SAN MARCOS and my branch is nothing like this one. The San Marcos branch always has a long line and the employees are not very friendly. The manager in San Marcos Therese is so rude. She was unprofessional and used crude language to my 75 year old mother. I don't believe The manager of temecula would ever do such a thing. The rest of my family ....most of all my mom will only go to this wonderful temecula branch. Hopefully the credit union will see this and give a Pat on the back to KATHY & her friendly staff. ( maybe The SAN MARCOS Branch and that management staff could learn something from this for the future ) read more

Poor service, unprofessional management. Scott the manager for the Temecula branch was extremely offensive. Recently we went there to order $500 of half dollars, one of the other branch mangers told us they could do this for us. When we went no one was available who knew how to do this but they said they could call. Well Scott called and for five minutes lecturied and questioned us as to why we wanted the half dollars, then flat out said he did not want us to return any of them at a later date. Since when is it the banks business what we do with our money, since when do banks dictate what type of legal tender is acceptable to deposit with them. Scotts behavior was outrageous. We have been with SDCU for years but never had an experience like this but if this is indicative of their attitude of how they deal with my money I am taking my business elsewhere. read more