We needed a part replaced on our Thor range. After filtering for repair services in the area that…read morework on this brand, the list was very small. Several never responded at all. Thor's own certified service providers were no better (one declined the brand, the other ghosted). Gold Standard had 259 five-star reviews, so my wife reached out through Yelp on November 20. It took two weeks and a follow-up message (plus a voicemail) before Cristhian responded. He came out on December 8, diagnosed the issue, and quoted us $272.30 + tax for the part and $310 for labor. We paid $85 for the diagnosis and told him to go ahead and order the part. Then, silence. My wife followed up on December 16. No response. Again on December 18, this time saying we'd find someone else if he couldn't commit to a date. He finally replied, saying the part was backordered and wouldn't arrive until mid-to-late January. We said we'd wait. Late January came. My wife followed up again. Cristhian said he'd call the supplier "real quick." A few days later he reported the supplier wasn't answering his calls or emails. He said he'd look into alternatives. My wife followed up again on February 10, offering to source the part herself if he'd just tell her the part number. No response. On February 28, after three months of this, we sent a final message letting him know we were moving on. Cristhian never replied. Summary: we paid $85 for a diagnosis, got a quote that was never acted on, sent roughly ten messages over three months, and received maybe four replies. The part was apparently never procured. His phone always went to voicemail. I'm writing this because the 5-star rating doesn't reflect our experience. Hopefully Cristhian will respond and resolve the issue quickly, and/or refund the $85 diagnosis fee.

A group of ladies, gentlemen ad profssionals. They knew what htey were doing. They were honest…read more They did a great job!!

UPDATE: Triton finally called me back and was able to issue the reimbursement for the compressor…read more Thanks to Mario for following up after my review and working to make it right. Appreciate it! My LG refrigerator died recently and I needed it repaired ASAP. Triton was able to come the soonest so I went with them. They came right away and fixed the problem- the fridge needed a new compressor. So far so good. The job ended up costing around $1350. $950 for the labor and $400 for the part. Super expensive I know but still cheaper than getting a new fridge. The problem was that the compressor was still under warranty and the repair man said that they could reimburse us for the part if we call LG to have them replace it after the fact. He assured me that this is common practice and he's done it several times before. Ok so I pay them, call LG, give them all the info they asked for and they say they will send Triton the new part in 3-4 weeks. A month goes by and I call Triton about the reimbursement. The guy says he needs to check with his warehouse or inventory manager or something to see if the part arrived and would call me back. I never heard back. I tried again the next week. Same thing- he needs to check with his inventory guy and will get back to me. No call back. I call again and you'll never guess what happened. Yes same story. And now I am writing this review because I'm starting to think I'm not getting that $400 back. Ugh. Still I can't give only 1 star bc they did fix it and they were courteous the whole time they were here. 2 stars it is.

I worked with Triton Appliance repair to fix my broken Viking microwave. Triton Appliance kept me…read moreupdated on the progress and was transparent about all the problems the technicians encountered. Despite not being able to fix my microwave in the end due to missing parts, the team was honest and responded well to feedback and refunded all the fees for me. I appreciate the honesty and how understanding the team is. They could've kept the money and not refunded me, but they did. Repair cost was cheaper than getting a brand new microwave. If you go with triton for the repair, they will wave the initial inspection fee. Will be using them again.

Excellent job, quick service, fast response time. Very professional technician. I appreciate their…read morework and highly recommend.

I have a 10-year-old built-in Thermador fridge that initially had a defrost issue--it was blowing…read morehot air and warming up. Vadym came promptly and fixed that issue with no problem. Later, I had another problem as the fridge started making an odd noise. Initially, Vadym suspected it was the compressor fan, but the issue persisted. This issue had actually been lingering for a long time, I had at least four or five other companies came to diagnose the noise issue, each offering different quick opinions--some barely inspected it and suggested immediate part replacements, others insisted the fridge needed to be pulled out (which is a big job for a built-in unit) and fix from the back of the fridge. But none felt confident, they all rushed to conclusions without a proper diagnosis. Vadym stood out by taking the time. He thoroughly examined the fridge and, when the issue persisted, he consulted his network instead of guessing. Eventually, he figured out the noise was caused by the condenser pipe and water pipe being too close, which caused vibration when the compressor kicked in. In the end, he fixed it. What I truly appreciated was his commitment, he didn't rush to a quick guess; he invested time, asked for input, and returned until it was resolved. I would highly recommend Vadym and Metro Appliance to others.

Faig is the owner and the technician too!! He is great to work with! He is honest, experience,…read moresubject matter expert in this field, the price is reasonable, service is excellent specifically on the urgency of my washer to fix. My LG washer was creating pool of water and it would not drain after washing. He ordered the draining valve part and communicate the price of the part and service so he can order and replace. It was an easy process. I also decided to change the moldy disgusted rubber part of the washer. I told Faig, what is the price so I said, let's do it! So, today he replaced the rubber and it looks very clean. He will give you tips to maintain the washer. This is my second time that I worked with Faig! It has been consistently excellent! Thank you Faig!!

My clothes washer wasn't working correctly, so I called a few appliance repair places. Faig, the…read moreowner was able to come out the next day. He reset the control panel, which seemed to fix the problem. He said if the problem happens again, he can get me a new control panel. I appreciated the fact that he did not try to sell me a new control panel right away. He only charged me for the service call. I appreciate his honesty.

Noel is incredibly responsive, knowledgeable, and reasonable. He has helped us diagnose an issue…read morewith a washing machine and with a dryer. He responds right away and both times was able to diagnose at the issue. Highly, highly recommend Noel!

Another great experience with Noel. Diagnosed a washer problem hot / cold water input value. Came…read moreby at appointed time, even included an ETA, then fixed the problem quickly for minimal charge. Each time I call him - he confidently explains what he can or can't do, offers useful tips about the appliance and skips all the what ifs and any related nonsense. He follows through every time and billing is quite reasonable! Thank you - again - Noel! Highest rating *****

Responsive and quick service. Easy to work with…read more Had a refrigerator that was not cooling. Not a good for a frig. They diagnosed a coolant leak and fixed it without any problems. They could have fleeced me and replaced a compressor, but they did what was needed. I appreciate the honesty.

Be very careful with this company. I paid $70 for a diagnosis and was told my compressor was dead…read more They quoted me $5,571 for replacement, so I got a second opinion, and the compressor was not the problem, it was a couple hundred dollar safety switch. What bothered me most was that when I questioned them, their explanation kept changing. First it was the compressor, then an "open line," then a high-voltage breaker issue. That is not a diagnosis I can trust, or a diagnosis based in true process of elimination testing to arrive at the core issue. I've been running a restaurant for nearly 20 years, and I've seen this pattern many times before: jump straight to the most expensive repair. In my experience, this felt like either incompetence or an attempt to oversell a job that wasn't needed. I will never use them again, and I strongly recommend getting a second opinion before approving any HVAC work from Next HVAC.

Jimmie returned my initial text in less than 5 minute. He came out the next morning to trouble…read moreshoot my dryer problem, give me a price and order parts. The parts arrived 3 days later and Jimmie came back and installed the parts and made the dryer run again. Jimmie is a very skilled professional and a really nice guy to do business with.

We called Jimmie out this week for the second time - this time was for our dryer. It was no longer…read moreheating up. Jimmie arrived on time with everything he needed to get the job done. He diagnosed the issue, fixed the broken part, ensured everything else was working well, and even went above and beyond to notice that the vent system was not installed correctly at first by the home's previous owner, so he fixed that too. Fast, reliable, knowledgeable, friendly, reasonable service cost... basically all the adjectives you want to see in a Yelp review. It's helpful to know a skilled technician to rely on!

It was our lucky day when we called A Plus Appliance Repair, and Alex came out to fix our…read morerefrigerator. Alex is not only very knowledgeable, but honest, professional, polite, respectful, neat and he was a pleasure to have in our home. We are so happy with Alex's work and knowledge, and now feel so comfortable knowing we have such a great repairman to call if we ever have another appliance we need fixed. We would never hesitate to recommend Alex, and would never look any further then to call A Plus Appliance Repair and Service and ask for Alex! Thank you Alex for your help in fixing our refrigerator!!!

My dishwasher was being problematic, so I was able to schedule an appointment for the next day to…read morecheck it out. However, when the technician came, it decided to magically start working again by itself. I wasn't charged for the visit, which I really appreciated, despite having someone take the time to come out and look at my perfectly running dishwasher!

Eugene was fantastic. He showed up to check for the problem on the first day and was extremely…read moreprofessional and courteous and on time. He did not charge me as promised, gave me an estimate and left and did not pressure me to take the next step I bought the replacement part and he came back to fix it and gave me a discount as well His work was perfect. I recommend him for any home appliance repair you may have.

Eugene was great! He came to the house, swiftly diagnosed the problem, and gave us a free quote on…read morea blower wheel replacement for our maytag dryer. He then ordered the part and repaired it within 48 hours of the original quote, at a very reasonable price. He was kind & knowledgeable. Thank you, Eugene!

A week ago, I called quality appliance repair to have my dishwasher looked at. This company was…read morerecommended by a colleague. I got a prompt call saying the gentleman can't come; however he was very quick to refer me to another company. I thanked him for the number and contact information and of course the rest is in my next review. Quality appliance recommended me to Giovanni Grossi of Goal Repair. Both these folks are prompt and courteous with their calls and or text messages!

Washer Repair. CASH OR CHECK ONLY…read more Desperate as usual when a major appliance, my washer, malfunctioning! My usual repair person was not picking up phone calls or emails. Others also non-responsive. So was not expecting much when I left a message especially since it had a not available greeting. Left a message anyway and, holy moly, Greg from Quality Appliance Repair Service (QARS) called me back within minutes!!!!!! Greg Barca explained his current limitations but offered to come by to look at my washer. A metal wire circle had popped out and it wouldn't let me close the door for any loads. Greg arrived within 15 minutes and was nice, personable and chock full of information that was very useful. He looked at the wire circle and popped it back into place. Checked out the machine by running a quick short load. Also looked at my dryer because of concern for a clogged dryer vent. He popped out the bottom panel and looked it over, as well as checking the flow of the outside dryer vent. Looked good! I was grateful and appreciative that QARS was able to come out immediately and address my washer repair need. Greg knows what he's doing and explains as he goes. I do believe he delivered value for the job under the circumstances but most would argue I could have done it myself. I am far from a DIYer. If I thought I could have done it myself I would not have have felt the need to call. Hence I am happy with QARS! Only caveat is QARS accepts Cash or Check only. This was one of the few times that I had cash on hand so, thank goodness, it all worked out! I would not hesitate to call QARS for future repairs but will make sure to have cash or check on hand.