We needed a part replaced on our Thor range. After filtering for repair services in the area that…read morework on this brand, the list was very small. Several never responded at all. Thor's own certified service providers were no better (one declined the brand, the other ghosted). Gold Standard had 259 five-star reviews, so my wife reached out through Yelp on November 20. It took two weeks and a follow-up message (plus a voicemail) before Cristhian responded. He came out on December 8, diagnosed the issue, and quoted us $272.30 + tax for the part and $310 for labor. We paid $85 for the diagnosis and told him to go ahead and order the part. Then, silence. My wife followed up on December 16. No response. Again on December 18, this time saying we'd find someone else if he couldn't commit to a date. He finally replied, saying the part was backordered and wouldn't arrive until mid-to-late January. We said we'd wait. Late January came. My wife followed up again. Cristhian said he'd call the supplier "real quick." A few days later he reported the supplier wasn't answering his calls or emails. He said he'd look into alternatives. My wife followed up again on February 10, offering to source the part herself if he'd just tell her the part number. No response. On February 28, after three months of this, we sent a final message letting him know we were moving on. Cristhian never replied. Summary: we paid $85 for a diagnosis, got a quote that was never acted on, sent roughly ten messages over three months, and received maybe four replies. The part was apparently never procured. His phone always went to voicemail. I'm writing this because the 5-star rating doesn't reflect our experience. Hopefully Cristhian will respond and resolve the issue quickly, and/or refund the $85 diagnosis fee.

Cristhian is great. This is my second time using his services. He is quick to respond, knowledgable…read moreand very professional. He is super reliable and professional. I had a dishwasher that needed repair, he was able to diagnose the problem and came back the following day with the needed part and resolved the issue. Everything was taken care of in 24 hours. I highly recommend! I will definitely be calling him again for any of my appliance needs.

Triton Appliance Repair has been my go-to appliance diagnostic company since the early 2020s, and…read morerecently I've had to ask them for their expertise in diagnosing multiple appliances across the spectrum (dishwasher, microwave, washer/dryer). Each time, they have exceeded my expectations in terms of speed of response, thoroughness of evaluation and explanation for the problem, and provision of solutions (whether it be replacing the appliance or seeking repair). I cannot recommend them enough. Shoutout to Mario for being a great communicator over Yelp and responding to each of my requests for a job within 30 minutes despite it being after hours sometimes. He also did a great job relaying questions and answers to and from our technician. Thank you Triton Appliance Repair team!

After declining a quote that was twice the price as their competitors, I've received over a dozen…read moreadditional messages, texts and emails. I've attempted to unsubscribe, and their website shows an error which disallows me from doing so. Overall, overpriced and spammy. I wouldn't recommend asking for a quote unless you'd like endless follow ups without escape.

I have a 10-year-old built-in Thermador fridge that initially had a defrost issue--it was blowing…read morehot air and warming up. Vadym came promptly and fixed that issue with no problem. Later, I had another problem as the fridge started making an odd noise. Initially, Vadym suspected it was the compressor fan, but the issue persisted. This issue had actually been lingering for a long time, I had at least four or five other companies came to diagnose the noise issue, each offering different quick opinions--some barely inspected it and suggested immediate part replacements, others insisted the fridge needed to be pulled out (which is a big job for a built-in unit) and fix from the back of the fridge. But none felt confident, they all rushed to conclusions without a proper diagnosis. Vadym stood out by taking the time. He thoroughly examined the fridge and, when the issue persisted, he consulted his network instead of guessing. Eventually, he figured out the noise was caused by the condenser pipe and water pipe being too close, which caused vibration when the compressor kicked in. In the end, he fixed it. What I truly appreciated was his commitment, he didn't rush to a quick guess; he invested time, asked for input, and returned until it was resolved. I would highly recommend Vadym and Metro Appliance to others.

Return customer. Our 30-year old washer dryer was leaking and they found the problem and quickly…read morefixed it. They also offered great advice on our dishwasher instead of suggesting that we hire them to fix that as well. And more free advice on replacing our oven. Greatly appreciated - again.

Faig is the owner and the technician too!! He is great to work with! He is honest, experience,…read moresubject matter expert in this field, the price is reasonable, service is excellent specifically on the urgency of my washer to fix. My LG washer was creating pool of water and it would not drain after washing. He ordered the draining valve part and communicate the price of the part and service so he can order and replace. It was an easy process. I also decided to change the moldy disgusted rubber part of the washer. I told Faig, what is the price so I said, let's do it! So, today he replaced the rubber and it looks very clean. He will give you tips to maintain the washer. This is my second time that I worked with Faig! It has been consistently excellent! Thank you Faig!!

I requested a repair of my refrigerator. Faig within an hour of call on 9/15 but could not fix…read morefridge. He did not charge for visit but explained what the problem could be and referred me to Samsung. Outstanding service.

Noel is incredibly responsive, knowledgeable, and reasonable. He has helped us diagnose an issue…read morewith a washing machine and with a dryer. He responds right away and both times was able to diagnose at the issue. Highly, highly recommend Noel!

Another great experience with Noel. Diagnosed a washer problem hot / cold water input value. Came…read moreby at appointed time, even included an ETA, then fixed the problem quickly for minimal charge. Each time I call him - he confidently explains what he can or can't do, offers useful tips about the appliance and skips all the what ifs and any related nonsense. He follows through every time and billing is quite reasonable! Thank you - again - Noel! Highest rating *****

We had a great experience with the NEXT HVAC team recently. Mak was quick and extremely helpful in…read morediagnosing the issue with our refrigerator. We really appreciate the prompt service and overall helpfulness. We will certainly reach out to NEXT HVAC again for any future needs with our commercial appliances.

Be very careful with this company. I paid $70 for a diagnosis and was told my compressor was dead…read more They quoted me $5,571 for replacement, so I got a second opinion, and the compressor was not the problem, it was a couple hundred dollar safety switch. What bothered me most was that when I questioned them, their explanation kept changing. First it was the compressor, then an "open line," then a high-voltage breaker issue. That is not a diagnosis I can trust, or a diagnosis based in true process of elimination testing to arrive at the core issue. I've been running a restaurant for nearly 20 years, and I've seen this pattern many times before: jump straight to the most expensive repair. In my experience, this felt like either incompetence or an attempt to oversell a job that wasn't needed. I will never use them again, and I strongly recommend getting a second opinion before approving any HVAC work from Next HVAC.

Kudos to Jimmie. I had great service from him 2 years ago on an appliance and contacted him today…read morewith a problem on another machine. Jimmie asked me questions online and over the phone about the problem and the machine and had me try a few things. He was very honest about the odds of one potential solution solving the problem on my old machine. I appreciate his honesty and his responsiveness.

Had read about this business on Yelp and was amazed with the number of accolades in the many…read morereviews. Hard to beat any of them and would agree with all. Called owner Jimmie Silas and explained my problem over the telephone. He set up an appointment and showed up with the necessary, genuine manufacturer part which he installed while explaining the the entire process. Friendly and polite, the price was fair and the service exemplary. So-o-ooo, if you are looking for a heck of a nice guy to do a quality repair on your ailing appliance, would certainly recommend giving this company a call.

Pleasure to work and would hire again! Alex was very communicative and on-time. He successful…read morediagnosed the issue with my LG washer and quickly fixed it when the part arrived. Thanks A Plus!

They are great came out within 48 business hours after my call and we honest and on time. Told me I…read moreneeded a new washer and said rhat he wouldnt charge me for the trip to half moon bay. Of course I still gave him cash for the time and expertise.

Great experience! Eugene was super responsive and replied almost immediately. He was able to come…read moreout the same day and was even flexible enough to come earlier than originally planned. Eugene was clean, thorough, and got our dryer fixed quickly. He also took the time to give me some helpful advice on how to maintain the dryer and keep it running longer. The repair came with a warranty as well, which I really appreciated. Would definitely call him again for any future appliance repairs. Highly recommend!

Eugene fixed our Wolf oven and we couldn't be happier. The oven needed a new igniter and burner,…read moreand he got the parts quickly and came out to our house on short notice. He was easy to work with from start to finish, and the oven works great again. We'll definitely be calling him for any future appliance repairs. Highly recommend!

A week ago, I called quality appliance repair to have my dishwasher looked at. This company was…read morerecommended by a colleague. I got a prompt call saying the gentleman can't come; however he was very quick to refer me to another company. I thanked him for the number and contact information and of course the rest is in my next review. Quality appliance recommended me to Giovanni Grossi of Goal Repair. Both these folks are prompt and courteous with their calls and or text messages!

Washer Repair. CASH OR CHECK ONLY…read more Desperate as usual when a major appliance, my washer, malfunctioning! My usual repair person was not picking up phone calls or emails. Others also non-responsive. So was not expecting much when I left a message especially since it had a not available greeting. Left a message anyway and, holy moly, Greg from Quality Appliance Repair Service (QARS) called me back within minutes!!!!!! Greg Barca explained his current limitations but offered to come by to look at my washer. A metal wire circle had popped out and it wouldn't let me close the door for any loads. Greg arrived within 15 minutes and was nice, personable and chock full of information that was very useful. He looked at the wire circle and popped it back into place. Checked out the machine by running a quick short load. Also looked at my dryer because of concern for a clogged dryer vent. He popped out the bottom panel and looked it over, as well as checking the flow of the outside dryer vent. Looked good! I was grateful and appreciative that QARS was able to come out immediately and address my washer repair need. Greg knows what he's doing and explains as he goes. I do believe he delivered value for the job under the circumstances but most would argue I could have done it myself. I am far from a DIYer. If I thought I could have done it myself I would not have have felt the need to call. Hence I am happy with QARS! Only caveat is QARS accepts Cash or Check only. This was one of the few times that I had cash on hand so, thank goodness, it all worked out! I would not hesitate to call QARS for future repairs but will make sure to have cash or check on hand.