Dr. Thomas of Kent Cardiology Associates is a highly skilled cardiologist. I highly recommend him -…read morehe is caring, attentive, and intelligent. He is professional and has decades of experience in interventional cardiology. Dr. Thomas put a stent in me several years ago, and I have seen him for follow ups ever since. His office staff is excellent.

I want to start with a full disclosure because I think it's important. I'm a physician in a…read moresurgical subspecialty, but I have never been affiliated with Kent Hospital or any hospital in Rhode Island. I don't have privileges here, I don't work here, and I have no professional connection to the organization whatsoever. My perspective is simply that of a physician whose family member recently became a patient. To say I came away impressed would be an understatement. Like many healthcare professionals, I tend to notice the little things. How efficiently people communicate. Whether nurses seem supported. How quickly diagnostic studies are performed. Whether the physicians appear engaged. Those details often tell you far more about a hospital than any glossy brochure ever could. From the moment my relative arrived, everything moved with remarkable efficiency. The Emergency Department was organized, the staff remained calm despite what appeared to be a busy day, and there was a genuine sense that everyone knew their role. We never felt forgotten, and there was always someone willing to answer questions. If the person we asked didn't have the answer, they found someone who did instead of giving us the runaround. That level of communication is something every hospital should strive for. The nursing staff deserves special recognition. They were attentive, compassionate, and incredibly professional. They balanced kindness with confidence, which is reassuring for both patients and families. The physicians were equally impressive, taking the time to explain their thought process and discuss the plan of care in language everyone could understand. As a physician, I was also struck by how quickly ancillary services were able to turn things around. Diagnostic imaging was performed promptly, laboratory and pathology results were available surprisingly fast, and there never seemed to be unnecessary delays in moving the evaluation forward. That kind of efficiency doesn't happen by accident. It reflects good systems and good leadership. The hospital itself isn't the newest facility you'll ever walk into, but it's clean, well maintained, and clearly cared for. I'd much rather see a hospital invest in excellent people and efficient patient care than marble floors and fancy artwork in the lobby. From environmental services to patient transport, every employee we encountered was courteous and took pride in what they were doing. I also noticed that the Emergency Department appears to be undergoing expansion, and that's genuinely encouraging. Based on what I experienced, this is a hospital worth investing in. Kent has a reputation that some people still associate with years gone by. In my opinion, that reputation no longer reflects reality. Hospitals evolve, leadership changes, and cultures improve. Based on this experience, Kent deserves to be judged on what it is today, not what it may have been years ago. I don't hand out praise lightly, especially when it comes to healthcare. I spend my career inside hospitals, so my expectations are probably higher than most people's. Kent exceeded them. If my family ever needed hospital care again in Rhode Island, I would feel entirely comfortable bringing them here. Outstanding work by everyone involved.

My experience cannot be rated I wrote a poor review for the…read morelack of care my mother received in the emergency department After waiting 71/2 hours we walked out She just got a bill for $125.00 because they checked her in and took her blood pressure UNBELIEVABLE!

Dr. Faherty has terrible bedside manner, does not listen, and is extremely rude. It seems the…read moreoffice no longer values customer service as they did in the past.

If UR looking for a Cardiologist, This is your man/Dr.....He's Beyond Fantastic.!....I can't say…read moreenough Good things about him......He saved my life more than once and even beyond his medical expertise, He is compassionate & caring, you know Ur in good hands....I would trust my life in his hands any day of the week...He was my Dr. for Many years & still now, 25 yrs later, he'd still be my Dr. if I hadn't had to move out of state

Tickers and shocks…read more Dr Chu is a cardiologist or more specifically a cardiac electrophysiologist. That's basically a cardiologist that specializes in electrical rhythms and activities in the heart. There's a whole lot of complicated things going on in the ol' ticker to keep it going and this a a guy that figures it all out. Dr Chu deals with a whole heap of different cardiac problems including atrial fibrillation, cardiomyopathy, hypo and hypertension, aneurysm, heart failure, valve disease and lots of other things with very long and difficult names. He does various procedures like electrical cardioversion, ablation, angioplasty and bunch of other heart related problems. He of course collaborates with other cardiologists and physicians so a patient gets the best possible care for their particular condition. Dr Chu is obviously very competent and experienced at what he does but he also is a very pleasant individual that will take the time to explain exactly what needs to be done, why it has to be done and how he is going to do it. Having someone messing around with your heart can be a rather stressful situation for any patient. But Dr Chu will not only do an excellent job of keeping your ticker doing what it's suppose to do but also keeps you informed and relaxed as possible while doing it.

I had another excellent visit to the Kent Annex on Blackstone Boulevard today. The ladies at…read morecheck-in and check-out were the nicest, welcoming and friendliest. My doctor was very thorough and patient with all the information she gave me, allowing for plenty of time for questions. The parking situation is ample and easy, the lobby is also very big and clean. I really enjoy the setup and the service here.

After having a tough time scheduling an appointment, I decided to come see the reviews on both Yelp…read moreand Google. Can't say I'm surprised to see such a low rating. The first person I spoke with had an accent so thick it was difficult to communicate. The second person had dogs barking in the background. Rather frustrating. I'll be looking elsewhere. The call centers are becoming a very common, yet dissatisfying service and are not doing businesses any justice. What happened to calling an office and getting a real live person who is actually sitting at the desk to talk to? Customer service is crucial especially when dealing with medical needs.

Colonoscopy with Dr. Pedro Barros, care quality and office experience, everything is five stars…read morefrom A-Z. No issues. Well organized, attentive, clean, professional. First, I called to set up my appointment, everyone was very helpful, listened to all my questions and always gave me professional answer and every single bit of information I needed. Very helpful team and they call back, never left me hanging. The day of my procedure, everything was even better than expected, Dr. Pedro Barros is outstanding, he is kind, a wonderful doctor with excellent bedside manners, very professional, as well as the Anesthesiologist, and all the team, all of them were very helpful to make me feel at ease. The procedure itself went smooth, my recovery from sedation was a breeze, got my results very soon after, and confirmation on the mail as well. The patient portal is very useful. I am gladly impressed. Thank you!