I want to start with a full disclosure because I think it's important. I'm a physician in a…read moresurgical subspecialty, but I have never been affiliated with Kent Hospital or any hospital in Rhode Island. I don't have privileges here, I don't work here, and I have no professional connection to the organization whatsoever. My perspective is simply that of a physician whose family member recently became a patient. To say I came away impressed would be an understatement. Like many healthcare professionals, I tend to notice the little things. How efficiently people communicate. Whether nurses seem supported. How quickly diagnostic studies are performed. Whether the physicians appear engaged. Those details often tell you far more about a hospital than any glossy brochure ever could. From the moment my relative arrived, everything moved with remarkable efficiency. The Emergency Department was organized, the staff remained calm despite what appeared to be a busy day, and there was a genuine sense that everyone knew their role. We never felt forgotten, and there was always someone willing to answer questions. If the person we asked didn't have the answer, they found someone who did instead of giving us the runaround. That level of communication is something every hospital should strive for. The nursing staff deserves special recognition. They were attentive, compassionate, and incredibly professional. They balanced kindness with confidence, which is reassuring for both patients and families. The physicians were equally impressive, taking the time to explain their thought process and discuss the plan of care in language everyone could understand. As a physician, I was also struck by how quickly ancillary services were able to turn things around. Diagnostic imaging was performed promptly, laboratory and pathology results were available surprisingly fast, and there never seemed to be unnecessary delays in moving the evaluation forward. That kind of efficiency doesn't happen by accident. It reflects good systems and good leadership. The hospital itself isn't the newest facility you'll ever walk into, but it's clean, well maintained, and clearly cared for. I'd much rather see a hospital invest in excellent people and efficient patient care than marble floors and fancy artwork in the lobby. From environmental services to patient transport, every employee we encountered was courteous and took pride in what they were doing. I also noticed that the Emergency Department appears to be undergoing expansion, and that's genuinely encouraging. Based on what I experienced, this is a hospital worth investing in. Kent has a reputation that some people still associate with years gone by. In my opinion, that reputation no longer reflects reality. Hospitals evolve, leadership changes, and cultures improve. Based on this experience, Kent deserves to be judged on what it is today, not what it may have been years ago. I don't hand out praise lightly, especially when it comes to healthcare. I spend my career inside hospitals, so my expectations are probably higher than most people's. Kent exceeded them. If my family ever needed hospital care again in Rhode Island, I would feel entirely comfortable bringing them here. Outstanding work by everyone involved.

My experience cannot be rated I wrote a poor review for the…read morelack of care my mother received in the emergency department After waiting 71/2 hours we walked out She just got a bill for $125.00 because they checked her in and took her blood pressure UNBELIEVABLE!

If UR looking for a Cardiologist, This is your man/Dr.....He's Beyond Fantastic.!....I can't say…read moreenough Good things about him......He saved my life more than once and even beyond his medical expertise, He is compassionate & caring, you know Ur in good hands....I would trust my life in his hands any day of the week...He was my Dr. for Many years & still now, 25 yrs later, he'd still be my Dr. if I hadn't had to move out of state

He behaved bizarrely during the visit, was all over the place w/his attention, acted very…read morejumpy/nervous. When it came time to discuss test results, he was a typical egotistical dr that knows it all and doesn't like to be questioned once he tells you his diagnosis and where he stands, which basically was to do nothing w/my medication. He threw the responsibility to manage my blood pressure meds to my primary, which is a NP. Had to repeatedly ask for copies of my most recent test results to be sent to primary & for myself, got the runaround & excuses by woman that answers the phone and sits at the window when you walk in. I requested to have hard copies ready for me to pick up so I could bring to a new cardiologist b/c I didn't want to go back to San Antonio and found out after I'd handed them over to new dr, I'd been given test results from several years ago. When I called and spoke to the woman who did that, she denied she did anything wrong & claimed she had provided the most recent copies, but then bagged herself and said she sent over the results to the new dr b/c they had called requesting them since they weren't in the envelope I'd been given. Stay away from this horror show of a practice.

Tickers and shocks…read more Dr Chu is a cardiologist or more specifically a cardiac electrophysiologist. That's basically a cardiologist that specializes in electrical rhythms and activities in the heart. There's a whole lot of complicated things going on in the ol' ticker to keep it going and this a a guy that figures it all out. Dr Chu deals with a whole heap of different cardiac problems including atrial fibrillation, cardiomyopathy, hypo and hypertension, aneurysm, heart failure, valve disease and lots of other things with very long and difficult names. He does various procedures like electrical cardioversion, ablation, angioplasty and bunch of other heart related problems. He of course collaborates with other cardiologists and physicians so a patient gets the best possible care for their particular condition. Dr Chu is obviously very competent and experienced at what he does but he also is a very pleasant individual that will take the time to explain exactly what needs to be done, why it has to be done and how he is going to do it. Having someone messing around with your heart can be a rather stressful situation for any patient. But Dr Chu will not only do an excellent job of keeping your ticker doing what it's suppose to do but also keeps you informed and relaxed as possible while doing it.

My husband had a full blown heart attack and was released from the hospital 2 days later. The…read morehospital asked us who we'd like to see since he has never had a cardiologist before. We chose Dr. Levin based on his reputation and distance from our home. The hospital called Dr. Levin's office and they agreed to see my husband and his personal information was sent to their office. We were told by the hospital that they would be expecting our call the next day to schedule an appointment. My husband called as requested and was told their computers were down and to call the next day. We called the next day and were told the same thing. I had an appointment that day in the area and stopped in. Their computers were not down, and I was told that they were setting up new software and that they should be up and running on Monday and to try back then. I called on Monday and was told that they were up and running, but that they could not make an appointment for my husband, because Dr. Levin stated since he did not perform Bob's emergency catheterization and heart surgery, he could not see him. My husband did not have a routine procedure in the hospital and he has never had a cardiologist. So who does he go see? I explained the entire information above to the staff member and she said she would call me back. I was called back and told that Dr. Levin could not see my husband until June. This is April 1st. At this point I became upset, because while this is all going on, I have my husband less than 1 week out of cardiac surgery, extremely upset and stressful over this whole appointment thing. He is supposed to be resting after just having a major heart attack and cardiac surgery. I asked their office to call him directly and let him know, but I forgot to give them his phone number. They then got back to me again and I was told that Dr. Levin would see my husband on Thursday, just 2 days later by coming in early especially to see my husband. While I am on the phone just about to say a heartfelt thank you and feeling relieved, I have their office manager on the other line calling in. Very condescendingly, she says they can't see my husband at all. Now do you think I got upset at that point? You better believe it. I have never in my life experienced a doctors office that showed absolutely no compassion or consideration for the patient. And their professionalism and how they handle the entire matter was deplorable. If you need a new cardiologist, I recommend you stay away, far away from this office. http://www.vitals.com/doctors/Dr_William_A_Levin/reviews#ixzz2yFbzoqrv

Dr. Reardon is very professional and knowledgeable while also being very personable. He genuinely…read morecares about how you are feeling and will take measures to help you feel better. The type of care he provides is exceptional. Additionally, the staff is exceptionally friendly and pleasant. They are a great team to have on your side!!!

Shortest waiting room time ever. So personable and friendly, not the usual in - and - out exam room…read moreexperience and even the staff is pleasant.