Such a great office and doctor. The wait times are relatively short (usually 15 minutes maximum)…read more The doctor and nurse practitioner are so understanding. We've never had an issue with either of them. Office staff is great too - very friendly and professional!

I don't know what is going on with this place but I'm over it. I've been coming here for years and…read morecould easily call and get though no problem. Now you have an automated system that essentially lies to you about your wait time. Or no one calls you back unless you leave multiple messages. And more often than not they sound annoyed and not friendly like they used to be. What happened??

I was transferred to Dr. Cushing-Brescia I absolutely couldn't ask for a better doctor. She is…read moregreat at listening and is always ready to help in any situation. There lab is small so I usually go to East Providence site for blood work. In emergency appts I would prefer to see her only but that not always available.

Dr. Heffernan and team have been wonderful providers from the time I enter the building to the time…read moreI exit. They are ALWAYS considerate and respectful every patient is treated with dignity and in a timely fashion! I can't say enough about them!

Can't say enough how pleased I am with Dr. Heineman. I have had an escalating issue for years that…read morehe helped me resolve ultimately with surgery that I dreaded having to have. He did a remarkable job, made the process straight forward and as painless as possible. I also have to call out the staff and facilities at South County Hospital, absolutely wonderful. Having come from NYC one assumes that regional HC might not be as excellent as "the big city", it was above and beyond. Thank you Dr.

Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

Dr. Hance is the best. They do not make docs like him anymore. He gets to know you, goes out of his…read moreway to find answers/help, and spends his time making sure you have a quality appointment-not the rushed in/out revolving door of most places. I've tried finding other primary's out of convenience of location and drive time and the quality is just not the same. It is worth the wait and drive to be seen. The staff are very nice, although I will say I didn't appreciate a comment about state medical recipients last time I was there considering the girl at the desk didn't know all the patients could hear her. Believe it or not, not everyone on state medical is a scumbag. Some have disabilities, pay for out of pocket care, and some even work! Highly inappropriate, but in no way a reflection of the other staff that room you or practitioners.

Pros: Convenient location…read moreDr Hance is cool - familiar with his patients, good bedside manner Dr's aid - nice and helpful Accept different insurance companies Accurate Diagnosis Cons: Wait time- FOREVER Office workers- not so friendly Could use better follow up If you are sick and need last minute care there's no guarantee that they can get you in, sometimes I get in and sometimes I need to go the walk in.

Strong practice Convenient bloodwork…read moreTechnologically savvy It's high time for an update, and I have both more and better things to say about Wayland Medical ~12 years in. Getting appointments with the practice has been notably smooth throughout my time with them; the staff is willing to work with you based on your needs and clinician availability. I've also enjoyed seeing a few of the other practice members (eg Benitez, Berg, Rodriguez), each of whom is thorough, knowledgeable, and helpful. The use of the Healow medical app as a portal, and their fully integrated connectivity to electronic medical record systems, has given me peace of mind that all my instances of care are suitably connected in one place. It's also convenient to be able to head downstairs for a quick and easy blood draw when required - and again, clear results are available in the app shortly thereafter. I've also noticed the patient set is younger than it used to be - not just geriatrics anymore. As important as anything above, Dr Ruggieri is friendly and engaged during visits, as the rest of the staff I've dealt with are also. I definitely have a "medical home" at Wayland Medical.

Dr. Very nice and probably very good. Office staff rude and alliwed to get away with being rude to…read morepatients.

Everyone I've worked with was knowledgeable and super helpful! I'm always happy to meet with Dr…read more Poshkus because she is so friendly and calm. The whole team of doctors are committed to that personal connection and I know I'm not just a number to them. Highly recommended!

I love Dr. Gloor and his staff. Everyone is so friendly and helpful. It's a walk-in so sometimes…read morethere is a bit of a wait but considering the personal service you get the small wait is totally worth it . There is plenty of off street parking and a very comfortable waiting area . Gloor is a Lyme literate doctor and he saved my son from having life long Lyme problems with early diagnoses. He has saved me from chronic Lyme with early and ongoing treatment. I can't say enough about how amazing Gloor and his incredible staff are!