I was two minutes away from hoping in a cab to catch a flight leaving JFK for South America. As I…read morewas brushing my teeth I looked in the bathroom mirror. To my shock, a large blotch of blood covered a corner of my left eye. It looked horrible. Yet... I had to get in the cab. I had to catch my plane, or did I? Once settled in the cab, I called Dr. Latkany's office and explained my predicament asking if I should get on an airplane in this condition. Dr. Latkany came on the line quickly, said he had patients waiting, and asked if I could facetime him right away. After some technical glitches he was able to see the blood blotch in my eye. He asked me questions. With a very calm voice, full of confidence he said I should continue to the airport and on to my plane. He said it would clear up in about a week. If it doesn't then I was to call him for further advice. With Dr. Latkany's clear and unshakable confidence I got on the jet and enjoyed my two week trip in South America. And, he was spot on about the spot. The blotch, after traveling across my eye, was gone in a week. Once again, I'm grateful to the skill and confidence that Dr. Latkany provides. And grateful that he understood the gravity of my decision such that he broke away from his schedule to address my problem immeditately. Many thanks to Dr. Latkany and his team.

Note: this is not a review about the Dr's knowledge or care. I KEEP getting a bill from his office…read more(over 1 year)--I responded 3 times--by phone (spoke to someone who never followed up), via email to an email address that they provided me (with proof of payment attached and explanation why I dont owe $300), via snail mail, AND again with another message I left on their answering machine. No one ever called me back or responded to my email and I keep getting a bill for $300. I saw the Dr to investigate an irritation in my eye that was persisting after getting something caught in my eye. I had seen the Dr before about chronic dry eye. This was not a dry eye follow up--I even called to make sure what the amount would be for this specific visit (out of pocket--no insurance at the time) and I paid it. You can't decide you want to bill a patient for a different amount after the fact and tell me it was a dry-eye follow up (which I'm assuming costs more). Really ridiculous & frustrating.

Getting eyes checked Getting my left eye cataract fixed…read more Great doctor Go to see him Very nice and friendly

Our friend went in for an eye exam. She doesn't speak English well and is on Medicaid-subsidized…read moreinsurance. They charged her a co-pay with her insurance company. But they refused to provide her the results of the exam without an additional $75. I spoke to them and their story made no sense whatsoever. They would immediately provide the results by email for $75 but -- due to HIPPA -- would require 3 weeks and a pile of paperwork to provide everything but the actual prescription. They called the $75 a "refraction fee" but it's actually a junk fee. It's also illegal to refuse to provide medical records under NYS 18(2). If their plan was to upsell $5-10,000 of Lazik procedures to a person whose family earns below 107% of the poverty line, it was a stupid plan and it was cruel. Don't do business with them.

This is a despicable practice. They have a 15 minute late policy. I was in bumper to bumper traffic…read moreso I called to let them know I'd be late but I was on my way. When I arrived I was told to go to the 11th floor. I arrived on the 11th floor exactly 15 minutes after my appointment time - within the grace period. Then I was told I was on the wrong floor. When I arrived on the correct floor they had me go through the entire process of giving them my insurance and then decide to tell me that they'd have to reschedule after all of that. Meanwhile there was another patient who was 30 minutes late who was seen. Horrible experience and will not be returning to Dr. Starr. I'd recommend staying away from this practice.

I made an appointment with Dr. Starr because I had an eye infection!I Now until the time of my…read moreappointment, I had always believed members of the medical profession cared more about their patients' health and well being than about strict adherence to rules and timelines. So imagine my surprise when because I was, because of transportation issues, 17 minutes late for my appointment with Dr. Starr rather than the 15 minutes indicated in his list of rules and regulations, he refused to see me! Apparently to Dr. Starr the fact that an eye infection can cause blindness is less important than obeying his rules. Fortunately I found someone else to treat my eyes. And my advice to anyone considering using him as an eye doctor is - find someone else!

This is probably my third time coming to this office and I do have to say that Dr. Lazzaro is an…read moreamazing doctor. The only downfall is his staff and the waiting period. I was there a couple days ago and I had to wait for 45 minutes to see the doctor when my appointment was at 4 o'clock and I was there 10 minutes early so in total I was there for an hour. Then, Dr Lazzaro prescribed me a eyedrop to my pharmacy and told me that it would be covered by my insurance. 30 minutes later the pharmacy calls my phone and tells me that the eyedrops that he prescribed are not covered by my insurance. I had to call back in order for him to give me the correct eyedrops that is covered by my insurance and he did have a sample of the eyedrops at his office that he could've gave me while I was there just in case. My overall experience I wish that it went a lot smoother than it did because Dr. Lazzaro is a great doctor.

The staff are wonderful and knowledgeable. Dr Lazzaro took his time to evaluate and explain each…read morePretest for my ocular health. I am very happy with my prescription. Thank you for such great service!

Dr Pape is the most superb doctor I have ever had, he takes his time and is very thorough in his…read moreevaluations, listening, providing helpful advice/recommendations, etc. Quite simply, I strongly disagree with the two negative reviews here complaining about wait times. After living 10+ years in New York, the wait times are comparable to every other doctor I have had in the city. But with Dr Pape, every single time I have left feeling that I received superb quality of care

There is no excuse for having patients waiting 45 minutes or more in Manhattan. One of the many…read moreadvantages of living and/or working here is the multitude of excellent doctors. Unless you have a rare condition with few local doctors having the necessary expertise you should not put up with this. I am recovering from knee surgery. When I got to the office and saw three people ahead of me I was suspicious. Then I sat in one of the most uncomfortable seats I have ever tried. It was uncomfortable generally and miserable for my knee. I tried the three other types of seating. None were satisfactory. I cancelled and will never go back. This shows a complete lack of respect for patients. I know doctors get away with this in many, if not most, places. But not in Manhattan. People are too busy to put up with it. The reviewer who said you have to wait for quality care must not have lived here long.

This is the way medicine should be practiced. Dr Plotycia explains everything about the condition…read moreof your eyes, performs an exam with a minimum of fuss, and in general is an intelligent, respectful good doc! I highly recommend this medical practice, if you want to feel good after a medical appointment.

I have been going to Dr. Plotycia and my children for years. I never had any issues.read more

I went to Dr. Moy's Brooklyn location on Avenue U for my annual eye exam and I'm kicking myself for…read morenot seeing this phenomenal doctor sooner. Besides being a wonderful human being, he is a consummate professional and interweaves relevant stories in with crucial information in the most friendly and professional manner. Dr. Moy sets the bar high and I'm happy to be a patient after my mom telling me how wonderful he is for years and years. His staff is fabulous as well. Thank you so much, Dr. Moy, Alice and Ruby!

Dr. Moy is simply superb with stellar human care for patients with listening, manners. I came with…read morea corneal abrasion which needed time sensitive attention and even on an atypically busy Saturday, the intake and flow and appointment quality and attentiveness and care were all top notch. The right prescription with the electronic sending and all follow up and explanation eased a worrisome time into a confident calm. His deep experience is evident which greatly eases patient worry during eye emergencies. The front office is beyond proficient at everything from communications to intake to biking to scheduling to all the documents and administration. English, Cantonese, and Taishanese, all proficiently without any attitude. My personal major thank you to Dr. Moy and staff for keeping such high standards in care!

Dr. Auerbach is a fantastic ophthalmologist! I've been seeing him for a few years now and he's…read morealways able to accurately and quickly diagnose any eye issue I'm dealing with. Since switching to contacts I've had a couple eye issues that have popped up. It's always good to visit as Dr. Auerbach is actually really funny and good conversationalist. Beyond that though he is extremely knowledgeable in his field and very skilled at breaking down diagnoses. Lastly, the office manager is really nice too. Overall great eye dr experience.

Being a New Yorker can take a real toll on your spirit, body and mind. Anyone who wakes up before…read morethe sunrise in New York knows battling for a spot on the 6:00 am train alone can age you by five years. A few weeks ago, during my daily Manhattan mayhem, I started to notice that the street signs and subway arrows seemed to blur together. 95th and Broadway started to read 9th & Bradway; I was even having trouble making out the prices on the Dunkin Donuts menu not that it matters because after multiple trips to and from America's favorite coffee chain store, I've got most of their products memorized. After days of experiencing on again, off again blurry vision, I knew it was time to make the dreaded eye doctor appointment. I say "dreaded" because my experience with eye doctors in the past was just that. When I was younger I was diagnosed with a lazy eye, so was in and out of eye doctors until I grew out of the problem. From the age of about 6 to 16 my nose was pinched under a pair of glasses, and my eyes were poked, teased and dilated year after year. I had not visited an eye doctor in about 8 years and hoped whatever was causing my blurred vision could be easily treated. I began to cruise around my insurances website, looking for an eye doctor who was in walking distance of my apartment so that I could avoid giving the MTA any more of my hard earned income. I quickly came across a 315 Central Park West office, conveniently located on my side of town. I gave the office a call and because I needed to see someone after 3pm, was told to schedule with Dr. Robert Auerbach. I came to find that Dr. Auerbach only treats patients in the Upper West Side office on Tuesdays and Thursdays. His hours are wonderful for us working class individuals because unlike many offices in New York he has later availability. I scheduled an appointment with Dr. Auerbach at 4:00 and after my usual chaotic day at work rushed myself to the office. I arrived to 315 Central Park West, early and had a moment to take in the incredible building. The building is beautiful, my first thought was "so this is what Cinderlla's Castle looked like". The building is made up of some offices and apartments, and I thought to myself if you don't work in this building....what do you have to do to live in it? Anyway, I entered Dr. Auerbach's office early, and was able to be seen almost immediately. There was zero wait time. His office assistant was warm and friendly and Dr. Auerbach was just as charming. I was quickly thrown back to my 6 year old self, when Dr. Auerbach pointed me in the direction of the bear like 'eye exam chair'. However, the exam itself was nothing like what I had experienced before. Dr. Auerbach did not just throw my head back and squirt a bunch of chemicals in my eyes; instead he sat down with me like an old friend, and truly listened to what I was experiencing. We even went over my family health history as well. When Dr. Auerbach did exam my eyes he did so carefully, and listened to my concerns about having my pupils dilated. I was afraid the dilation would affect my vision and had a writing assignment to complete that evening, Dr. Aurbach respected my concerns, and was careful to move quickly to get me in and out of the office in order to allot enough time for my eyes to go back to normal. Dr. Auerbach diagnosed what was wrong with my eyes, and I was happy to learn that it's nothing a few hot compresses and a little bit relaxation can't cure. Dr. Auerbach coached me on how I have great vision but some slight inflammation in my eyes, and explained that we should try the holistic approach, instead of going ahead and prescribing a bunch of eye drops. He did not push me into a prescription of any kind, or a procedure of any kind. Instead, just gave me tips on what I can do at home to improve the condition. Dr. Auerbach is very knowledgeable, courteous, and has a very warm personality. He takes his time to listen and understand any and all of your concerns and does not just shove a bunch of machinery in your face and tell you to read through it. I also observed Dr. Auerbach speak with other patients and you can sense how much he really cares and loves his job. Scheduling with Dr. Auerbach is a real treat that your eyes will Thank You for. By. Theresa Ahearn