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    Robert Auerbach, MD

    5.0 (14 reviews)
    Closed 1:15 pm - 5:45 PM
    Updated 3 weeks ago

    Services - Robert Auerbach, MD

    Eye surgery

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    11 years ago

    Great experience with Dr. Auerbach. He was very thorough, and explained everything in a way that I could understand. Highly recommended.

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    Review Highlights - Robert Auerbach, MD

    . Auerbach did exam my eyes he did so carefully, and listened to my concerns about having my pupils dilated

    Mentioned in 10 reviews

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    Cohen Eye Institute - Dr. Ilan Cohen

    Cohen Eye Institute

    (9 reviews)

    Midtown East

    I can see! What more can I say?! I got LASIK with Dr. Cohen and couldn't be happier. The entire…read moreprocess was easy and all of my questions were answered thoroughly. (Right down to the types of gases used in the lasers.) My results were immediate and I only wish I had come here sooner.

    My surgery is scheduled for next week. I am this-close to cancelling it. I am incandescent with…read morerage at the abysmal quality of communication, follow-up, incomplete and incorrect instructions, and the overall lack of professionalism dealing with Dr. Ilan Cohen and his staff. First encounter: Ilan Cohen walks into the examination room, greets me by my first name, and introduces himself as "Dr. Cohen." I am a senior citizen, a woman and also hold a Ph.D., so I'm a doctor, too. I bit my tongue and did not insist he address me as Dr. [Surname], but should have. It was a tip-off to subsequent arrogant and disrespectful behavior. After agreeing to cataract surgery, I received an 11-page binder of information, including a form for surgical clearance to be completed by my primary care physician. I made an appointment for a check-up within the allotted timeframe and my PCP submitted the form. A full three weeks later, Cohen's office calls to say they won't perform the surgery unless my PCP submits EKG results. Nowhere was an EKG mentioned in pre-surgical information packet, in oral instructions, or most importantly on the form my PCP was required to fill out and sign. Less than a week before the surgery, I am compelled to upend my schedule for an urgent EKG tomorrow. I told Cohen's office that because none of this was communicated until after the fact (weeks after), I expect any co-pay from the additional PCP appointment to be deducted from my surgical fee. Cohen's office manager countered with, "Is this a request or a demand?" I replied that, since she put it that way, it's a demand. This is an egregious waste of my time, my PCP's time, and there was zero mention of an EKG. This remains unresolved. Multiple times, I was told a prescription for the eye drops I am required to use for three days prior to surgery would be called into my pharmacy one week before the procedure (i.e. today). This has been in my calendar for weeks. By 3 p.m., my pharmacy had not received a prescription. As recently as this morning, it was confirmed by Cohen's office that prescriptions would be called in today. So I called the office back and was told no, my prescriptions would not be called in until Friday, a contradiction to what they confirmed multiple times. I must begin using these medications on _Friday morning_. The office told me prescriptions are not called in until after 5 p.m. Were the prescriptions to be called in late on Friday, there's no way could I begin taking the medication on schedule for a Monday procedure. [Update: Prescriptions were called in. One medication is out of stock. Had they waited until Friday, there'd be no time to fill it prior to surgery.] All this back-and-forth is by phone. I have begged Cohen's office to text or email me. They say they cannot. In a world in which the majority of medical providers use a portal to communicate with patients, Cohen's office calls...and calls...and calls. They call when I'm in the subway, in an elevator, in a meeting, and at midnight when I'm seven time zones away. It's not as if the guy doesn't have a budget for digital, he just doesn't use it for the benefit of patients or staff. Instead he churns out video after video (60 and counting on YouTube, all SEO optimized to the hilt) to reassure patients that he's great, his skills are fantastic, and cataract surgery with him is a walk in the park. In reality, it's a master class in appalling communication, colossal inconvenience, and gaslighting (starting with the fake-academic name of his outfit). My level of anxiety and distress dealing with this shitshow is sky high. I must now make a hard decision. If I cancel the surgery, insurance won't agree to start at square one with another ophthalmologist. I'll need pre-surgical clearance yet again, also not free. It would take months of additional time and boatloads more money than I've already committed to this absolute fiasco.

    Kelly Vision  - Dr. Kelly performing vision correction surgery.

    Kelly Vision

    (136 reviews)

    Upper East Side

    Rating: 5/5 Stars -- The Gold Standard of Patient Care…read more I've always been impressed when a practice maintains a near-perfect 5-star rating with hundreds of reviews, and after my EVO ICL surgery, I finally saw firsthand why they are so highly decorated. From the moment you step through the door, the experience is absolute concierge-level service. The logistics and booking were incredibly efficient, but it's the people who truly set this place apart: Yari and Briana: They were my rocks throughout the entire pre- and post-op process. They checked in on me so frequently and with such genuine care that any nerves I had completely vanished. I never felt like just another chart; I felt looked after. Cortes: Took the time to dive into the "why" and "how." I walked away with a deep understanding of the ICL fit, my candidacy, and exactly what to look out for. Dr. Brissette: Simply an amazing surgeon. She talked to me throughout the entire procedure, which was incredibly calming. Her confidence and decisive nature made me feel safe and comfortable in a situation that is normally quite intimidating. It is clear that this culture of excellence starts at the top and trickles down to every staff member. Their bedside manner is unmatched, and it's obvious that the patient's comfort is their primary mission. They even went above and beyond to ensure I was fully recovered and ready for my wedding day, which was the goal we had been working toward from the start. This was the best surgical experience I've ever had. If you're considering eye surgery, this is the only place to go.

    I have never written a review before. Please do not go to Dr.Ashley…read more Brissette who has left Weill Cornell . She is now at this practice. I went to Dr. Brisette when she was at Weill for catarcat surgery. My right eye was operated on and was fine. I was looking forward to having my left eye done. The operation was not successful . I had very bad blurred vision. When I went back I was told by Dr. Brissette there was nothing that could be done . In other words I would have to live with it. After 2 operations I now have clear vision back in my left eye. I was very fortunate that I found a very well respected surgeon who was able to help me. It appears that I was not the only one out there who this has happened too ! PLEASE STAY AWAY FROM THIS DOCTOR !!!!

    Weill Cornell Eye Associates - Women in white sweater who is inventing new rules on the spot

    Weill Cornell Eye Associates

    (36 reviews)

    Upper East Side

    Very disappointing experience…read more Before arriving, I called to inform the office that I would be running late and specifically asked if I would still be able to see the doctor. I was told that it would not be a problem. However, when I arrived, I was suddenly told that I would need to reschedule. No one contacted me in advance even though they were aware that I might be late. According to the hospital's appointment system, the visit is listed as 15 minutes. When I arrived, I was unexpectedly told that the appointment would take 2 hours, yet no one could clearly explain why. If the appointment actually requires two hours, it raises the question of why I could not be seen the same day after confirming my arrival. The 15-minute late policy does not seem to be applied consistently, and there appeared to be little effort to help or find a reasonable solution. While trying to understand the situation, I asked several polite questions but unfortunately did not receive clear answers. At one point I briefly took a photo of the area, making sure not to photograph any patients or front desk staff. I was then told that photography is not allowed due to a sign prohibiting it, however no such sign was visible anywhere. Overall, the experience felt very disorganized and unhelpful. I remained polite throughout the entire interaction and simply wanted clarification, but none was provided.

    Michelle Lee is quite frankly one of the worst medical professionals I have ever dealt with in…read moreNYC. After she was paid an outrageous fee, she was totally unresponsive to any follow up calls. Her supposed voice mall did not indicate that I was leaving a message for her and I never heard from her . She failed to explain why certain services that I believe were duplicative were being done and billed . The new lenses she provided failed to correct the issues for which I had seen her. It is a shame that the excellent services provided by Weill Cornell Eye Associates has had someone like this on their staff. I am under the impression she has left the organization.

    Robert Auerbach, MD - opthamalogists - Updated May 2026

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