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    Samson Tours

    4.2 (17 reviews)
    Closed 8:45 am - 5:30 pm

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    18 days ago

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    9 months ago

    The customer service is always great! The buses are always clean, the drivers are friendly and punctual.

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    11 years ago

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    13 years ago

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    12 years ago

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    Ask the Community - Samson Tours

    Review Highlights - Samson Tours

    I have scheduled many team trips and this is the first time I have used Samson Trailways.

    Mentioned in 4 reviews

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    ATL Cruzers - We asked Sammy to stop and she gladly did.  Photo ops are important.

    ATL Cruzers

    4.8(127 reviews)
    7.2 miDowntown

    Absolutely loved this tour. Our tour guy was amazing. The training was amazing. I felt like a pro…read moreriding around the town on the Segway. Another unforgivable moment in Atlanta for me. This tour takes you to a lot of places in Midtown that I would've never seen before but now I want to experience these places as well. I've never been to Piedmont Park and I will be going back to visit. But the tour guy was amazing. He knew a lot on the tour and I will say he knew all of our names. It's hard to learn one person's name, but having to learn that seven people that were on the tour and being correct every time it was impressive. They give you a helmet and teach you from the beginning how to ride, slow down, come to fast stop so you are comfortable before you even start the tour. I absolutely enjoyed every moment of it. I highly recommend you take this tour if you're ever in Atlanta.

    This is my first and only negative review. It takes a lot for me to do this. We had a very…read moredisappointing experience with this company. Our group of four booked a Segway tour weeks in advance and arrived as scheduled, only to be told upon arrival that the tour could not proceed because their tour guide was unavailable that day. We were informed that they had attempted to notify us the day prior, while we were in transit, but no meaningful effort was made to ensure we actually received that message. A voicemail was left while in transit that only gave the name of the person to call back. We did respond message the company back but no message of details was sent to us. There was no information given us that the tour had been cancelled and there was no effort by the company to call us back this morning to indicate the tour was canceled. Instead this company allowed us to show up. When we showed up this morning, the office was dead quiet. The one staff easily could've contacted us before we arrived, to have allowed us to make alternate plans. As a result, we showed up expecting a confirmed booking. While an apology and refund were offered, that is the minimum one would expect in this situation. There was no attempt to find a replacement guide or propose an alternative solution, despite the significant inconvenience caused. What was most concerning, however, was how the situation was handled. As we calmly discussed next steps among ourselves, we were unexpectedly told that we were making the staff member, Sammi, "uncomfortable". Despite the fact that even though we were highly disappointed we remained polite and measured. We were then asked to leave, and the door was locked behind us, which felt offensive as well as entirely unwarranted given our demeanor. She should've called us that morning and if anything that would possibly be why she was uncomfortable because of her own mistake. Our disappointment was warranted and we were not in any way aggressive, moreover never have any of us been called that. It's preposterous that her mistake, resulting in our disappointment and regrouping could be attributed with making her uncomfortable. She could have a higher tolerance for customers and customer service vs blaming validly disappointed customers for frustration which she caused. We are reasonable, respectful customers and simply expected clear communication and a basic level of customer service. Unfortunately, neither was demonstrated here. I would not recommend relying on this business if your plans depend on them.

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    ATL Cruzers
    ATL Cruzers - MLK's birthplace

    MLK's birthplace

    ATL Cruzers - MLK's resting place.

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    MLK's resting place.

    Samson Tours - buses - Updated May 2026

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