Brought my 2004 Jeep in because I could not engage the 4WD lever. Also, my readout indicated I was…read morein part time 4WD while I was in 2WD. They told me that I needed a new transfer case, (cost: nearly $2000 plus labor). I asked about a rebuild. Nope, it was too far gone, they told me. I asked about a used case. Nothing doing. When I asked them about the readout, I was told, "That's what happens when your transfer case starts to go out". I thought that answer sounded fishy, so I brought it to another mechanic for a 2nd opinion. I did not need a new transfer case- or even a rebuild. All I needed was a new detent pin. Cost: $72.00. The readout? A $26.00 sensor took care of that. Total cost? Just south of three hundred bucks. Perhaps factory shops cannot use aftermarket rebuild kits, I dunno. But these folks were either incompetent, or just flat-out lied to me. If you are a woman, or a guy who is not mechanically inclined? BEWARE! Like I would ever buy a vehicle from them after that experience...

This shop is tremendous!…read more I brought down way out of town during the summer. Got my old VW bus towed in and they had it repaired and out the door in 30 minutes! What impressed me is that they put my car on the lift as soon as it arrived. I was planning on getting a motel room and being stuck overnight. What also astonished me is that any normal shop would have dinged me for an hour (which would be totally expected and fair) but I was told that they are too ethical to do business like that. This shop is amazing! Go there!

I got stranded on my way to Texas . Stewart was amazing in helping get back on the road! I highly…read morerecommend him!

Life Savers ! Broke down on Dixie Pass. Just short of…read moreloosing cell service. The tow truck arrived far ahead of what I anticipated. A welcome sight it was. Tom was the best ! Got my pickup back to John Day Point S Auto Service. Problem was solved and back on the road. Hot busy day and all turned out to Great !

Brought car in cause my driver side door was completely and utterly jammed. Asked for a diagnostic…read more Kept calling to ask for an estimate and they kept saying to "call in an hour." Then called asking if it was ok for them to take off the door panel for the diagnostic I said "is that needed?" And they said it was already off. Once again I asked for an estimate and was told to call in an hour. Then in an hour was told they would call. They kept my car for two days and after that they estimated OVER SEVEN HUNDRED for the estimate and the REPAIR I DIDNT ASK FOR because they had to order a part. My uncle and dad (both used to work on cars) went in with me to figure out what was happening and the owner wouldn't even look at me when I tried to speak nor would he address me. Only my father or uncle. When told to talk to me because it's my car and he was being rude he only rolled his eyes at my mother who was the one to say if then continued to ignore me. So I asked for my key, payed the 300 for the diagnostic (still insane they only had my car for that long because they REFUSES to tell me what was happening) and left. Upon getting home I found the reason they charged so much was NOT to order the needed part which I ordered myself for $48. It was because when refusing to give me any information it was because they BROKE my door panel and tore through some of the wiring and were trying to charge me repairs to cover their asses. Why did all this happen? Because I'm a young woman who clearly didn't know much and went into their shop expecting them to treat me like a human but instead they took advantage of my naivety and I learned the hard lesson that I will never be taken seriously unless I have my big scary ex mechanic dad with me.

Wow! What great service. Manager Andrew Yantis went above and beyond to get me back on the road…read moreafter a blown tire left me stranded 90 miles from Burns. Les Schwab provided a couple tow company options and Andrew personally picked up tires I needed and was able to get me back on the road same day. This type is service is what sets Les Schwab apart from the rest.

after blowing a tire on a side road off Jack Mt road near Frenchglen on our new Jeep Compass I…read morerolled into LS at 0800 on a Monday morning. Brian and his crew did everything they could to get me back on the road as inexpensively as possible. Unfortunately, the tire was toast and a replacement could not be found so.... I needed 4 new tires. I guessed $1000 and it came to $1000.88. pretty close. Brian is a jewel and treated me with utmost respect as we walked thru all the different scenarios that might get me back on the road. Jeep used a discontinued OEM tire and a replacement was not an option, besides Ebay. so..... my new shoes are very sweet, all 4 of 'em! 2 thumbs up for the Burns LS!

Had to take our rig in for another fuel pump! The last one went 2000 miles. Faulty parts or poor…read moreinstallation should not cost $1000.

My Ram truck showed and alternator problem light as I was passing through. The Ford service manager…read moregot me right in and found it was a loose wire. No charge, in and out in 45 minutes. great place. Thanks.

We broke down about 30 miles past Burns. The tow truck driver recommended BURT'S CUSTOM…read moreFABRICATION mechanic shop. Trevor took us right in. Parts had to be delivered from Bend, but Auto Zone failed to give the radiator to the courier (it should have arrived at noon). So, the owner's wife drove to Bend and got the radiator (150 miles each way). The repairs were done with deliberate haste. Amazing kindness and work ethic. We stayed in our camper on site for the whole time. A true blessing to us! We highly recommend this business.

My sister and I broke down outside of Burns Oregon on a Sunday, the tow truck company recommended…read moreBurt's so we had them drop our car off at the shop. I spoke with Trevor first thing Monday morning and he had our car fixed by 10:30 and we were on the road. Trevor didn't just fix our car, he also came and picked us up at our hotel so we did not have to walk to his shop, he went out of his way to make sure the car was fixed early so we could make it back to Medford in time for my 6:00 flight. I would 100% recommend Burt's for their honest, fast and courteous service

Fast service by a very skilled team. Had 5 new tires put on and us out the door in 20 minutes…read more Good pricing as well. We were brought in by AAA and they had earn our service mans trust.

We stopped in to ask if they might fix a bicycle flat. They took it right in, fixed it right up,…read moreand then didn't even charge us! If we lived in the Burns area, this place would get all our tire business.

The best place in town for auto repair. Family owned and operated. Very honest and fair prices…read more Very helpfull!

This week while traveling through Eastern Oregon, I had a check engine light come on. I called a…read morecouple places inquiring is they had the ability to read what the light was indicating. Both said no, but one referred me to Hometown Auto. I pulled in as was greeted by a very nice lady working the front counter. I asked if they had time to hook their computer up to my pickup to determine what the problem was. Her answer was sure (even though they appeared to be busy. A young man downloaded the code but couldn't determine what it meant. He and who I assume was the owner and possibly the husband of young lady, went into the office downloaded to code and determined it was something to do with fuel injection and deceleration. Since I wasn't experiencing any problems, they reset the code (which hasn't reappeared) and said they would just drive it. I went back inside and asked what I owed them. They said nothing. Coming from the Bay Area of Ca, this kind of genuine service and kindness is hard to come by. If your from the area and are in need of mechanical work on a vehicle I would give them a try.

Took my car in to get my AC repaired last summer (2025). My AC was fixed and a new problem was…read morecreated and I wasn't charged for that new issue. (I left not having my full air system work...) I now have more than the issue vent, like 3 vents not blowing any air now. Very frustrating to spend $1,800 and have more issues now.

Solid repair shop, stopped in with a straightforward problem on a pretty obscure vehicle and we…read morewere on our way in an hour. Great conversation too, thanks guys!