1. Sams Floor Covering

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Winchester, KY

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Sams Floor Covering

5.0 (1 review)
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10 years ago

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Kevin's Carpets - Large elevated seam at top of staircase

Kevin's Carpets

(4 reviews)

Still waiting to have my huge seam fixed. Was told that a warranty claim was entered but they…read morerefuse to give me the claim number.

If I could give less than one star, I would. This place is literally the worst place that I have…read moreEVER done business with. We purchased a runner to be installed LAST JULY. We set the installation date for mid-August at Diana's recommendation. She rescheduled us SIX times. Each time was on the day of the appointment and for a number of different lies. Her installer was sick, he was scared of immigration, he got in a car accident, he was at another job, his back was hurt, they didn't have the carpet (?). I was patient and understanding each time but started to get frustrated. They finally came to install it end of November, beginning of December. Within ONE month of it being installed, the binding started coming off in multiple places and was pulled off and frayed completely in one section. When I reached out about getting it fixed/replaced, I was told that it was probably a vacuum (?) that did it. Shouldn't I be able to vacuum my stairs without a new product being damaged? Diana lied YET AGAIN and told me that even though it wasn't their fault (?) she would replace it. At that time I was told that they could replace the single section that was severely damaged without having to pull up the entire runner. We were rescheduled TWICE before an installer and Diana's son came out to let us know that they did not have the supplies they needed to fix it because they actually WOULD need to tear the entire runner up and redo it. I reached out to Diana who scheduled me for a replacement installation that has now been rescheduled FOUR times. We have texted, we have called, we have gone into the store. Nothing has changed, nothing has happened, and she has still yet to take responsibility for being a TERRIBLE business owner. At this point, we have threatened legal action to which we were told "go ahead but we provided the service we said we would." We have asked for a refund and been denied. We have asked to pick up our replacement carpet ourselves so that we could have another more reliable carpet service install it. And she has said TWICE now that she is unable to get the carpet despite having taken the time off for us to pick it up. We finally were able to pick the carpet up from the store ourselves and take it to Carpet One where they bound it and installed it for us within 2 weeks. If you can avoid Kevin's Carpets DO IT. It is not worth your time, energy, or money.

Stanley Steemer

Stanley Steemer

(36 reviews)

I'm surprised to see the stars aren't good when our guy did a fantastic job…read more I did the service online, for the same day for a 3 room carpet clean. Thinking they would call to reschedule, because of the short notice. We may have gotten lucky, or maybe they are naturally fast and are up to date with their online service but they came on time. Job/reason- We got them because my 6-year-old painted on the carpet and we couldn't get it out so decided to get the whole house cleaned. Cost- Originally the cleaning would be $130 but I paid an extra $40 for a large rug to be cleaned. It was a white rug I paid $400 for so $40 to clean it was a deal Worker- He came fast, was very polite, and wore his mask. My partner and I both have desk we were on, and he waited till we got up before cleaning underneath us, and I didn't even notice till I came back and he was finishing up Overall- I would hire them again. The prices were transparent, the service was great, and our carpet is clean. I'm very happy and would highly recommend it. Side note- I originally wanted to give our business to a local company to help with our community but these guys are franchised, and still need the business. Sometimes I feel bad going for a big business, but I felt super confident and comfortable with this hire

Stanley Steemer came to clean my carpets yesterday and boy, did they do a great job! Jason was…read morelovely. He was so thorough and moved all my furniture. He goes above and beyond. My carpet looks great and I would highly recommend Stanley Steemer and request Jason!

Sams Floor Covering - carpeting - Updated October 2026

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