BEWARE - PLEASE READ THIS AND ALL POSTS Just an FYI before reading - Diana said she would complete the subpar installation her company did if I remove my post. I think consumers deserve to know what to expect. In March 2024, I purchased over $14G worth of carpet from Kevin's Carpet. What followed was over a year of delays, missed appointments, broken promises, and subpar installation -- all of which caused significant disruption to my life and work. The installation was scheduled and rescheduled multiple times. I took several days off work only to be told the carpet "wasn't on the truck." Later, I learned the delay was due to a custom carpet order -- a fact that was never clearly communicated upfront. Eventually, things seemed to progress: my carpet was removed and new padding was installed to prepare for the install. BUUT no carpet. Once again the carpet was not here. But after weeks of living with just padding and tack strips, the carpet finally arrived. Unfortunately, the issues only got worse. The installation had visible elevated seams and multiple snags -- including one so large that the carpet zippered. Diana, a representative from the company, did attempt to remedy this by sending a crew multiple times. The seams were improved somewhat, but never to an acceptable standard. Throughout this year-long ordeal. I was told recently because I made this post that she was not going to work on a few major seams because of my post online. You can see the attached pictures of what I am living with. Last May, Diana promised to include a backsplash as a gesture of goodwill for the ongoing inconvenience. That promise was never fulfilled. At first, the excuse was a lack of an installer; later, she claimed it was because she believed I'd "never be satisfied." This promise was never fulfilled after many visits to her showroom selecting a backsplash. Way too many excuses for delays for a business. As of today, I still have multiple snags, visible seams, and buckling around door frames -- which I've been told is "normal." I leave it to future customers to decide if this is what premium carpet should look like after numerous fixes. My biggest regret is being too patient and not standing firm sooner. My advice is to go to another company and make sure you have everything written down and do not pay upfront. Wait until the job is done right -- or risk being dismissed as I was. I am now left with no choice but to pursue legal action, replace the carpet entirely, or hire a professional to fix it -- all of which are costly, unnecessary headaches that could have been avoided. I do expect seams as there are many in my install that are perfect. My expectations are about quality, promises and professionalism. I hope no one else has to go through the nightmare I have endured. read more

Big shout out for a fantastic job done by Shay's team at Kevin's Carpets. We just had 3/4 of our house done in laminate. The two guys worked hard without a break for 11 hours and finished the job in one day. The floors are beautiful. Absolutely perfect installation. Then a couple of weeks later we had 3 rooms carpeted. Rick Burton and partner moved a ton of furniture and carpeted those rooms in a little over 3 hours. They put the furniture back and cleaned up beautifully. The carpet was also perfectly installed with nice transitions to the laminate floor. All in all we would highly recommend Kevin's Carpets to anyone needing a flooring job done. Great job folks. read more

We replaced our carpeting in a bedroom with laminate from Kevin's Carpets. The total price quoted was comparable to Lowe's, and I believe we got a quality product at a very competitive price. I must say that the sales process was pleasant and professional...no pressure, just information. The whole experience was capped off by a very professional and friendly installer. He showed up on time, worked efficiently and as quiet as possible, and did a first-class job on the installation. There's no question that I will go back to Kevin's Carpets for my next project. read more

Diana with Kevin's Carpets and Flooring was amazing to work with! I was impressed with her product and industry knowledge. She helped my wife and I complete our flooring project in our Victorian cottage. Diana was able to assist us in selecting appropriate materials, tackling problem areas, and keeping our costs low. My wife and I couldn't be more satisfied with the finished product in our kitchen, bath, and laundry room. Diana and her team did a fantastic job with the install! I highly recommend Kevin's Carpets and Flooring for your home flooring project. read more

We recently had water damage to our laminate flooring and had to have the whole lower level replaced. We got a few estimates, and one was from Kevin's Carpets. They sent a sales person out, Rebekah, and she brought us several flooring options while she took measurements. The crew that came and laid the flooring were professional, were careful to ask questions if they were not sure about something, and they got done a day early. We will definitely go back to them when we update the upper level of the house. read more

It took us a while to choose who was going to install carpet in our home. We had heard good reports on Kevin's Carpet and hired them. Are we pleased we did? You bet. We had some heavy furniture to move, a particularly large armoire of which was moved smoothly. The carpet was installed professionally in multiple rooms in two thirds of the estimated time of two days. Look no further than Kevin's for your carpet needs. Superior customer service. You will be glad you did. Larry and Midge Feazell Georgetown read more

Couldn't be happier! They were very knowledgeable during the sales part of it. We got the quality of carpet that will last at a competitive price. We had 2 rooms empty when the installation crew showed up, they installed those two , I helped a crew member move furniture around til they were finished. They vacuumed and took all trash with them. The seams look great! Baseboards not scratched. They made a stressful process easy. read more

This is the 2nd time using Kevin carpet and I would highly recommend this company. The guy they sent out was very respectful of our personal items and most importantly did an amazing job on the flooring. We needed him to start in a certain area of the home and he did just that and had it finish in time (we needed it done because one of us works from home) I will definitely be using them again on our next renovation. read more

I met with Rebecca from KC at their store. She came to my house that Saturday with samples of laminated wood and carpet . Picked out colors for the whole house on that day. Three weeks later everything was in and the install began. A few small issues during the install, but they were fixed pronto. I would hire again. Great install crews and Rebecca was sooooo easy to work with. Thanks KC! read more

Kevin's Carpets did a great job on replacing our floors. We had several issues that the contractor Dan helped us work thru and we are super pleased with the service. Dan was one of the best contractors we have ever worked with and his workmanship top notch. Kevin's Carpets were very helpful with selecting the right colors and flooring and flexible when we changed our mind a few times. read more

I hired Kevin's Carpets to install LVP flooring in my walkout basement. The price was competitive and the selection I liked better than what I saw elsewhere. Installation was done the week it was scheduled to be done. It looks fantastic and trim pieces of wood were done well. A bit of rubber trim was also used along my exposed masonry walls. read more

I recently purchased a new home with less than stellar carpet. With the expertise of Chad Holleran and the craftsmanship of the installation team, we were able to make my space look and feel much cleaner and more like my own. I would happily use Kevin's Carpets again. read more

Extremely happy with our new flooring! Great experience from picking out the new flooring, having the room measured, and the installation. Everyone was very friendly and professional. Will definitely use again next time we need any flooring. read more

I love my new laminate wood floor! The staff at Kevin's was wonderful to work with. Our installer, Bo, was so meticulous with everything he did. Honest, professional, & a pleasure to work with. I highly recommend Kevin's Carpets! read more

Chad was helpful and professional.. His assistance in selecting and ordering laminate and carpet was terrific. The installers were prompt, neat and did excellent work. The carpet and laminate look outstanding. Thank you! read more

The team sent to our home was professional courteous and delivered better quality service than we had experienced in the past. We highly recommend this company and will be a repeat customer in years to come. read more

Best carpet store in town! Wonderful sales lady! Extremely helpful. I went in knowing what I was looking for and the sales rep immediately helped me find the right product. read more